I have purchased several vehicles from them previously but this last experience was terrible. I…read morehad the car for less than 90 days and it broke down on me. I contacted Sovereign to see if they were willing to do anything to help me out. After about a week of "back and forth" because (the owner lives in Florida) they agreed that if I had the vehicle towed they would look at it. Another week passed of back and forth and "the owner is on his way back from Florida" every time I called (they never contacted me with new information) I always had to call them. Long story short the engine was shot after not even having the vehicle 90 days and they're offering a trade vehicle for the price of the car with a blown motor. Excellent service, Nigel, also great job stepping up and being present to speak with a long time customer after multiple requests to speak with you directly. Wonderful job. Never again and everyone i know will be forewarned about my experience. Terrible.

Very crappy dealership I went out test drove a vehicle based on their ad I went and test drove it…read morelike the car. So I purchased it. Then come to find out they did not divulge anything wrong with the vehicle that the sunroof wasn't working the key fob was broke the trunk wouldn't open. I took screenshots of their ad I had a mechanic with me they divulged nothing so I suggest you look over their vehicle with a fine-tooth comb if you plan to purchase a vehicle from them. The owner said to f*** off. You paid for a car with low miles from Florida that has signs of flood damage to me. But do not know for sure tried contacting the old owner of the vehicle in Florida to find out dog very deep into this vehicle history wise they will make all your headache buying needs come true. Had to file a complaint with the state

Do not waste your time with this place. I bought a vehicle from them and after a little while…read moredecided to trade it in for a new truck so I found one online and sent it to the salesman so an appointment was made for the next day. When I got there I was told the truck was no longer there but it was and I even sent pictures to the salesman. I was treated like garbage from the sales manager and after I told them I didn't want to do business there they kept running my credit. Low balled trade in and raised the price of the truck they were trying to sell me. Would be zero stars but you know the rest. By the way don't mention you're a veteran because they will not give you the other rebates

This company is ridiculous. Every time I take my car there it cost me mega bucks today. It's gonna…read morebe $1800 to fix a camera that's off-line from the car wash. They claim the whole system needs to be replaced. Ridiculous you can't fix anything you can't repair anything it's always replaced replace replace. I bought this car at GMC. I get it service there all the time. This will be the last time I will be there.

This is the Randy Wise junk yard of lots, you'll notice during purchase that extended warranty is…read morenever verbally offered or mentioned, but you more than likely declined it unknownly. This is because your vehicle is suspected not to last long.

I've been coming here for years. The service is excellent from start to finish. The quality of work…read moreis second to none. The follow up is just amazing. I tried a different body shop in the Ann Arbor area, at the recommendation of a car dealership I was doing business with, and IT WAS A NIGHTMARE!! I will never cheat on Auto Pride again.

My car was in an accident and repaired by another company. The company that repaired my car made…read moresome mistakes. Auto Pride called the insurance company for me and had an adjustor come out and pay to repair the mistakes the other place made. Not a big deal this probably happens a lot but what is a big deal is how they went above and beyond. The insurance company refused to pay for the car to be repainted. Auto Pride called the previous repair shop and got them to pay them to repaint the car. The car looks great - I cannot thank Auto Pride enough!!!

I had my car repaired at Randy Wise Mercedes just over 30 days a go. Within 30 days the exact same…read moreproblem reoccured. I called the dealership and that stated it WAS NOT THEIR PROBLEM. My car is out of warranty. I had to pay the several thousands to fix the car, and now, it doesn't run again, but, it's NOT THEIR PROBLEM? I do feel that they should feel responsible for my situation! At the least they should be motivated to pick up my car (I live 1 1/2 hrs away and have had to spend several hundreds in tow fees,at least 6 times since January), and repair the vehicle at no cost to me. If they actually CARE ABOUT THEIR CUSTOMERS AT ALL they should also COMPENSATE me for frustration, aggravation and lost wages! ​

Terrible all around. Bought a used car and purchased the extended warranty. Their service…read moredepartment has NO clue on how to service anything. They changed a control arm and gave it back with more noises than it was in for; after 2 more visits their explanation was brake pads and rotors. Funny the noise is not just when it's braking. You'd be better off buying from RPM. Seriously, steer clear from these crooks!