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    Lags Medical Centers - Salem

    2.7 (3 reviews)
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    Salem Pain and Spine Specialist

    Salem Pain and Spine Specialist

    2.4
    (12 reviews)
    0.3 mi

    This is the worst practice I have ever been to. I was referred to them for nerve pain, which…read morestopped during the 2 month wait to get into their office. When I finally got in I advised the spasms would sometimes go dormant for 2-3 weeks before returning. Rather than waste the appointment, I inquired about possibly having a separate issue with my back treated. From there it went downhill: **MRI order was sent to the wrong facility. It took weeks of requests to have this corrected. **The earliest follow-up was another 2 months out. This appointment could have been a 5 minute phone call, something that should be considered for patients dealing with chronic pain. **After waiting for 2 months I'm told at the follow up that they never received the medical records from my previous doctor, which they need to submit a claim for the procedure. I pointed out they had 2 full months to get the records and asked why they waited until I was in the office to request them, the doctor said he was unaware they didn't have my records. **Weeks before the appointment, I sent a note through their patient portal to let them know the nerve pain I was originally referred to them for had returned and requested the info added to my chart. No response or confirmation from the office. During the follow up, I asked about next steps with regards to addressing the nerve problem. Rather than write up an order for imaging to investigate, the issue was completely ignored. **Staff said they would send a request for bilateral facet ablations. I made it clear I've only had ablations on my left side and do not need them on the right. Staff doubled down and said they'd submit a claim for bilateral, but the doctor would do the procedure on just the left side if that's what I want. I advised insurance won't approve a claim for bilateral ablations since I've never had the procedure on the right side (diagnostic injections are required prior to ablations). They called me a week or so later to let me know they'd request the facet ablation for left side only. Two months have passed since the follow up visit and I have received absolutely no contact from the office to schedule the procedure. My insurance provider hasn't received a claim from them either. I imagine the excuse is that they're still waiting to get my medical records. That would be ironic, if true, because my spine care team at UCLA (which is very responsive) hasn't gotten any records requests. It is unreal to me how a practice this inept is staying in business. If you are referred here or are thinking of going to SP&SS, please do yourself a favor and go somewhere else. I had hoped to find a local practice to treat my pain, but I don't hate myself enough to wait for this office to get their act together. I'd also like to include an honorable mention of how after having said that I prefer not to take pain medication, the doctor casually asked if I wanted muscle relaxers as we're exiting the exam room. I declined the offer and stated my pain isn't muscular.

    Montreal and her PA's are great. Her staff, though, leave much to desire beyond that. The…read morecommunication between staff and me has gotten me to rethink my care from them. The RFA's to help me with stenosis does help. But when calling to schedule and rescheduling and showing up to appointment and I get treated to the point where I get angry is not okay in my book. When I call to reschedule an appointment because I was just in the ER and was unable to drive due to pain and pain meds, I shouldn't be asked "do you even want this procedure?" when I've had years of showing up and attending my appointments and procedures. When I show up to an appointment and find out, they scheduled it weird, so the front desk couldn't find it clearly and the lady in font repeatedly tells me "we don't do that here, and you don't have an appointment" without verifying in the information with anyone in the back. You tend to get a sour taste for the company and rethink options.

    Lags Medical Centers - Salem - painmanagement - Updated August 2026

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