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    Pain Management Northwest

    2.2 (9 reviews)
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    3 years ago

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    14 years ago

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    10 years ago

    Dr Anderson was fine, the office staff was questionable and frustrating.

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    14 years ago

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    Salem Pain and Spine Specialist

    Salem Pain and Spine Specialist

    2.4
    (12 reviews)
    3.8 mi

    This is the worst practice I have ever been to. I was referred to them for nerve pain, which…read morestopped during the 2 month wait to get into their office. When I finally got in I advised the spasms would sometimes go dormant for 2-3 weeks before returning. Rather than waste the appointment, I inquired about possibly having a separate issue with my back treated. From there it went downhill: **MRI order was sent to the wrong facility. It took weeks of requests to have this corrected. **The earliest follow-up was another 2 months out. This appointment could have been a 5 minute phone call, something that should be considered for patients dealing with chronic pain. **After waiting for 2 months I'm told at the follow up that they never received the medical records from my previous doctor, which they need to submit a claim for the procedure. I pointed out they had 2 full months to get the records and asked why they waited until I was in the office to request them, the doctor said he was unaware they didn't have my records. **Weeks before the appointment, I sent a note through their patient portal to let them know the nerve pain I was originally referred to them for had returned and requested the info added to my chart. No response or confirmation from the office. During the follow up, I asked about next steps with regards to addressing the nerve problem. Rather than write up an order for imaging to investigate, the issue was completely ignored. **Staff said they would send a request for bilateral facet ablations. I made it clear I've only had ablations on my left side and do not need them on the right. Staff doubled down and said they'd submit a claim for bilateral, but the doctor would do the procedure on just the left side if that's what I want. I advised insurance won't approve a claim for bilateral ablations since I've never had the procedure on the right side (diagnostic injections are required prior to ablations). They called me a week or so later to let me know they'd request the facet ablation for left side only. Two months have passed since the follow up visit and I have received absolutely no contact from the office to schedule the procedure. My insurance provider hasn't received a claim from them either. I imagine the excuse is that they're still waiting to get my medical records. That would be ironic, if true, because my spine care team at UCLA (which is very responsive) hasn't gotten any records requests. It is unreal to me how a practice this inept is staying in business. If you are referred here or are thinking of going to SP&SS, please do yourself a favor and go somewhere else. I had hoped to find a local practice to treat my pain, but I don't hate myself enough to wait for this office to get their act together. I'd also like to include an honorable mention of how after having said that I prefer not to take pain medication, the doctor casually asked if I wanted muscle relaxers as we're exiting the exam room. I declined the offer and stated my pain isn't muscular.

    Montreal and her PA's are great. Her staff, though, leave much to desire beyond that. The…read morecommunication between staff and me has gotten me to rethink my care from them. The RFA's to help me with stenosis does help. But when calling to schedule and rescheduling and showing up to appointment and I get treated to the point where I get angry is not okay in my book. When I call to reschedule an appointment because I was just in the ER and was unable to drive due to pain and pain meds, I shouldn't be asked "do you even want this procedure?" when I've had years of showing up and attending my appointments and procedures. When I show up to an appointment and find out, they scheduled it weird, so the front desk couldn't find it clearly and the lady in font repeatedly tells me "we don't do that here, and you don't have an appointment" without verifying in the information with anyone in the back. You tend to get a sour taste for the company and rethink options.

    Salem Hospital

    Salem Hospital

    2.2
    (181 reviews)
    3.8 mi

    This is a quality place with a good mission and an above average staff team. No major complaints to…read morereport despite multiple experiences as a non patient visitor. My favorite thing to ponder is thinking about the time and money that was designated to assist with naming the facility. "What should we call this hospital based in Salem?" Many hours and millions of dollars later, "let's call it Salem hospital."

    First of all, I'm an 83-year-old woman who was just in the hospital for pneumonia. I just spent a…read moreweek in Salem Memorial Hospital... Most generally the nurses the CNA's and all the helpers were absolutely amazing. Their attitude was positive uplifting, I did not feel well at all, their Joyful and happy faces coming into my room, they're gentleness at night when they had to take blood. All of it was amazing. There's not any one stand out that I can put in here because they were all stand outs! I was on the fifth floor room 5080 they were all magnificent... Except one, Alyssa was extremely cheerful when she came in full of smiles and caring until I annoyed her... I could not walk by myself. I had to have Help. She put her hands out and I grabbed one of her wrist. She jerked her hand away and said "don't touch my wrist. You'll hurt me!" being as unsteady as I was I reached out and started to grab the front of her shirt. She roughly took my hand and pulled it away! When I was trying to turn and adjust my walker to get to the bathroom, she said, "WHAT are you doing!" I was a little startled at the attitude... I felt she was rude and actually mean. In a situation where I think a nurse should be helpful and kind and understanding, Alyssa was not! Given all of the people who were there for the week I was there, they were fantastic! I would hate to think that Alyssa would treat all patients that way... She is honey, sweet until you annoy her, and then the rudeness comes out and the meanness towards your patients. I would hate to think of the way she treats some of the patients who are even more helpless "annoying" in her eyes. The rest of the staff was magnificent. I have absolutely no complaints at all, except for this one particular nurse, which is probably why she was so noticeable because everyone else was so kind! Even the ambulance drivers couldn't be more helpful and kind so Alyssa stood out in my mind! They're always seems to be "one bad Apple in the Bunch"...

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    Pain Management Northwest - painmanagement - Updated August 2026

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