Said my car failed inspection because of tinted windows. My friends... if sunlight passes through the passenger's side 70% they are technically LEGAL. There is even a sticker on the tints that indicates that. And this is a SUV, the rear windows / back side windows can be any tint. They don't seem to value their customers.. because I wanted to explain to him, but he goes to the back next to the mechanic and stays there. While I'm waiting for him at the front... I decided that I'm not gonna waste my time anymore. Don't think I'll ever come back to this establishment. Please get down the law.. Have a good day :) read more

Recently came here to get my car serviced for an inspection ($37) and an oil change ($80). Fast service and great customer service. I came around 11pm on a Saturday and the car was ready to be picked up around 12pm. Although I am not too experienced with cars, I felt comfortable asking questions. I'd recommend to bring cash as there is a 3.5% card fee. I would definitely come back again for my car needs. read more

Went in with an issue with my Lexus LX470 which had an issue in the brake system. They quickly took a look and advised as to safety issues and costs. Left knowing the LX was ok to drive...it only needed topping off of fluid...and felt that they were honest and earnest in their business dealings. They could have tried to up sell me but instead tried to be costs sensitive in the approach as to how to best to monitor the truck. It had been a few weeks and the brakes are fine and no codes or warning lights have come up. I look forward to trusting them with any necessary repair. read more

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My family has come here since I was 12 years old and i also bring my car here for regular maintenance and service. Honest, reliable, and best value with quality service, Mr. Lai may have retired, but he has left it in the trusted hands of his nephew Andrew who has kept the same staff and is just as friendly as his uncle. Jeffrey helped my parents with their car and I'm glad to say he is the one who helps me with all my car needs. read more

Fair pricing, good service. I like how they text you when your car is ready for pick up. I've had 4 tires replaced, an oil change, and a NYS inspection done here so far. Best part is, I live within walking distance. lol read more

Came here last minute to recharge my car's AC Freon and they immediately were able to help me on a Saturday afternoon. Cost was $135 before taxes and although it's on the pricer side (in Brooklyn where I go - it's only $80 with no tax) I couldn't drive to Brooklyn in the heat. The mechanic was super helpful and fast and I was out about a half hour later. AC cold as ever! Will definitely come here again in an emergency, otherwise I'll go to my Brooklyn mechanic as I've been going there for years. read more

I have been going to this shop for years. Their work is outstanding and they charge reasonable prices. But most importantly, they are honest, which is incredibly hard to find in an auto shop in NYC. I know a thing or two about cars and can spot when a shop is making up unnecessary repairs and you won't get none of that here. They are friendly and will only suggest repairs when necessary and will never push for you to do it at their shop. I highly recommend coming here for inspection or service but they are often busy and it's best to come in the mornings. You can leave your car, enjoy downtown flushing and they'll call you when your car is ready for pick up. read more

The quality of their work is top-notch--my car runs better than ever! They were efficient, yet thorough, and even finished the job ahead of schedule. The pricing was more than fair, especially considering the exceptional service and attention to detail. read more

They've done work on two of my cars and I couldn't be happier!!! Thank You Lai's Auto Service

My family has been coming here for years, through multiple vehicles. Jeffrey and Phillip are friendly, straightforward, and won't sell you on any extra junk you don't need. Service can take a while sometimes, but there is a small lot for you to leave your car. On the weekends, drop it off a little late in the morning and be prepared to pick it up in the evening. Despite that, my experience here has always been positive. Pricing is not cheap, but it's reasonable for the good work that they do. read more

I've been coming here on and off for years. This time around was to install a catalytic converter, a couple of O2 sensors and a pump. Andrew did a thorough job at explaining what needs to be done and answering any questions I may have. I like their professionalism and appreciated that Andrew was informative without being pushy. I recommend this place everyone for your auto service needs. Additionally all the workers are so kind and make such a safe space! read more

My usual place to get all my car servicing is Manners on Northern Blvd, however since I've moved to Flushing now Manners is not as convenient to get to. So I asked some friends on any nearby spots I can trust to get the job I want done without having to get 10 other things I don't really have to get fixed. They recommended this spot on Northern Blvd and LInden Pl across from the townhall. I came on a Saturday afternoon and the lines are incredibly long, so I knew this was a popular spot. I needed an oil change so they asked me if I could wait a while so I dropped the car off and just stayed around Flushing. I can chill around flushing without paying for a meter! Win win. Get your dim sum on and your grocery shopping done and I came back 2 hours later and the car was waiting for me in their lot. What I really appreciate other than the incredibly great customer service, was their thorough investigation of my car. They noticed a nail on my rear tire and helped me patch that back up, and they also noticed my antifreeze was running low so they topped that off. I am ecstatic about finding this local service station which I can rely on to keep my car maintained. So if you need anything done to your car and you're around flushing, give them a call for availability before pulling into their lot, and leave your car there. If it ends up being a longer task, I say go ahead and treat yourself to some flushing food, or dim sum because they are all very close by. I guarantee that you will have a good experience here and your car is in good hands! read more

Lai's Auto Service - This is the actual storefront located on Linden and Northern, The other pic is of the one on College Pt Blvd and Roosevelt Ave. - Auto Repair Near Me - Flushing, New York

My family and friends for more than 10 years have been coming here, with countless referrals and a lot of coincidences that we found out we were using the same repair shop. The service is friendly and considerably speedy, you don't just feel like just another person with a car going in and out, they hear you out and offer best solutions to fixing or just maintaining your car. The managers Bill (since retired) and Philip are great, not your typical salesmen type but like talking to you uncle or like cousin. My family saved hundreds if not thousands of dollars, for the mere fact that they are honest and realistic mechanics. The fact that a car repair shop often has a line out the door before they open is a testament to people finding a good thing, it is no wonder they been around for 20+ years. Having a great repair shop mechanic to call home to is a big relief in life. I cannot recommend this place more, I love how a small family business stays around in this environment, and to show it's support, this place is truly a gem. Now someone help me find a dentist read more

Lai's Auto Service is still the better place to bring your car for service. The manager is approachable, friendly and honest. Since Yelp doesn't allow me to give more stars I will give them my own 10 stars read more

Updating my review. I just left this station feeling like an idiot. Imagine just standing in front of someone waiting for them to acknowledge your existence... no eye contact, no "I'll be with you in a second", no nothing. When my dad asked the mechanic for help, the mechanic said to wait on the owner who was having a full blown convo with 2 other guys who clearly looked like the didn't need their car to be serviced. I wasn't going to keep standing there (a few feet from him) trying awkwardly to make eye contact.. Really annoyed because I specifically brought our Acura here to be repaired and my X5 for oil changes since I liked the old guy who used to run this place so much. If you can't even make a simple gesture to acknowledge someone then I don't need to take my business here. Not coming back anymore read more

Great service. Came for an oil change. Fair price and car was ready when they said it would be.

So I came to Lai's auto service in need of some serious work, and let me tell you they did not disappoint. I met Andrew the mechanic and he was very polite, honest and straight forward. He let me know of a lot of problems I didn't know I had and previously I was going to another shop but they were just taking my money. Andrew helped me out and explained everything with details and ways I could understand. It was a great experience overall and the prices were good and they are quick and efficient with the work I definitely recommend. read more

Being a woman getting my car serviced is always a challenge. I'm on guard because I know a lot of auto body shops are dishonest and often up charge fees and recommend fixes that aren't necessary. I used to do research and compare shops. I found that Lai's auto body service is honest and they've never recommended unnecessary fixes. Now I've been going to Lai's auto body for a couple of years and have recommended them to my friends and family, who all seem happy their service. I usually go right when they open to avoid the wait, this place can get very busy. read more

This place is very friendly and trustworthy. I've gotten my inspections and services here with no issues. One time they told me that they were totally booked but still took the time to check out my car. They are like family to me now. Except I still gotta pay full price haha read more

Lai's Auto Service - My baby getting a checkup - Auto Repair Near Me - Flushing, New York

I needed a car inspection since it was expiring September 2015 and looked on yelp for suggestions. Stumbled upon this location with EXCELLENT reviews and since I am a person that relies heavily on other people's reviews, I decided to give this place a shot since it was conveniently located to me. They are closed on Sundays (not the pumps) because I tried calling a previous Sunday and got the gas attendant cashier person. I am only available weekends so I tried calling around 9:30AM on a Saturday hoping it wouldn't be too packed. I asked if I had to make an appointment to have a car inspection and the worker told me no but the wait would depend on what time I showed up. I asked if I came in at 10AM, would there be a long wait and he told me that it would probably be an hour and half wait due to 2 cars that would be in front of mine. No problem. So I headed on over. The two workers that I spoke with were pleasant and asked for my car registration since it was my first time being there. They actually spoke pretty good English. I was expecting Chinglish like how my parents speak haha. After entering my info into the system, he gave me an orange ticket and asked me for my number so he can call me once the car was done. I gave him my car keys and he told me it should be done in an hour. Lo and behold, I got a call a little over an hour (like an hour and 15 minutes at the most) saying my car was ready and waiting! Came back, paid the $37 at the cashier and went to my car. Btw, air pump was broken that day because when I got in my car, the low tire pressure light was on and I couldn't pump air there. No biggie though! I would definitely come back again for any car needs just based off of my own experience (even though it was only once) and these other outstanding reviews! Very professional and they keep their word. The worker that processed my info even came out to me as I was getting into my car and told me "You have a nice little Subaru" haha :) Highly recommended! I used to go to another location in the area and though they were okay to me, my boyfriend had a bad experience with them which is why I did not want to return. read more

I had to go for an oil change, nothing big but from beginning to end everything was spectacular. I called ahead to see how long the wait would be and they said about 45 min to 1 hour, which saved me the trip of going to my dealer and getting an oil change done there. Once I got there, they asked me what type of oil change I wanted to do. I dont know much about cars/oil they require and he then asked what car and year I have and told me which is recommended. I did the synthetic which was about $60 but he also told me of a rebate from Mobil for $10 off where I sent a screenshot of my receipt and they'll give me $10 back. When the oil change was done, he called me to let me know and the best part is- I didnt need to stay and wait there for them to finish because Main Street is right around the corner! read more

There is nowhere to wait inside, so good luck if the weather gets cold and rainy or snowy. I brought my car here at 10 and got my car back at 3:12pm. All this time your freezing with nowhere to go in this covid winter. I noticed that they like to take advantage of people by upcharging on services, or scaring you if you dont get the services. It was disappointing and made me wonder how they were able to get the positive reviews. Potentially they are paying third party marketing company for such services. Will not be coming back nor would I recommend to close friends. read more

I have known these guys for a few years now and appreciate the honesty, trust and service they provide me with. I know absolutely nothing about cars but the workers here are patient, professional and answer my questions in layman terms. I live in Bayside but the trip to this gas station is worth it. Because my car has more than a few miles on it, I always get nervous about my brakes. These guys could easily charge me for servicing the brakes at every oil change or NY inspection but they keep me updated on the status of my brakes and tell me not to worry. One time I had my muffler fall off while I was on the Southern State. I managed to bring it here (sparks and all), and in no time they secured it back. They didn't even charge me for it!! I thought I needed a new muffler too, considering what it went through, but apparently I did not need a new one. I ended up leaving a tip and they already know that I am pretty patient when they are really busy. I refer my family, friends and coworkers to this service station frequently. Ask for Phil! I did manage to make a few observations over time: - They park all the customer cars on their own lot. I have been to other places where my car would be parked on the street. - They use new Mobil oil, as compared to recycled oil at the cut rate places - Joe's Shanghai brings their cars here and frequently brings soup dumplings for them! Yum! read more

Lai's Auto Service - Proof that Joe's Shanghai gives them free soup dumplings! - Auto Repair Near Me - Flushing, New York

The air machine was not working, there was no sign of "out of order". The night shift worker at that time said it was not their business, and didn't refund to me. I patronized them for over 10 years, both for gas and mechanic service, no complain, but just this instance. I am sure the Manager would refund to me, but that is not the money issue, sometime the attitude, the frustration you got would turned you away. read more

Lai's Auto Service - Auto Repair Near Me - Flushing, New York

I am a man who doesn't know anything about cars, I'm clueless. The manager from this shop ALWAYS break things down for me, he is very patient with me, always makes me feel comfortable whenever I have a "dumb" questions. I don't speak to other employees since there is a language barrier however the manager works everyday so I do speak to him. They have been fixing my cars for over a year now, I have NEVER came back for a problem they already have fixed. I had "emergencies" & they would fix my car within 24 hours, very responsive & professional. When it comes to prices, I am not familiar with the cost of maintenance work however I can say they have fixed, belts, tensioners, tires, brakes etc etc & I have NEVER had a problem. They don't sell use products, everything is new which they can show you if you need proof. I recommend them! read more

I normally go to my guys at the mechanic shops around the area. Due to overload of customers and I was crunch on time. I had no choice but to hit up Mobil for some assist. I was waiting for the guy to tell me additional hidden fee's and what nots due to some past experience in some other spots. Surprisingly, he was straight to the point. Asked me exactly what I wanted and got things done with the quickness. I was a bit shocked but overall pleased with the services. Had an oil change and rotated my tires. They will definitely be on one of my top lists. read more

The owner reached out to me and explained steps were taken to ensure a good customer service experience going forward. No organization can be perfect in every way but what I heard was an appropriate response and a desire to provide good customer service. I've update to 3-stars for this alone, although I have yet to actually have any service done with them. I will consider visiting next time. read more

Second visit. Got 4 brand new Bridgestone Turanza tires, alignment and synthetic oil change. Work was professionally done. Took almost 3 hours but that is to be expected. Only gripe is the lack of a waiting area especially during inclement weather but also to be expected since it is a gas service station. The service manager Phil is friendly, knowledgeable and tells it like it is. They have multiple 5 star reviews for a reason. read more

My left front tire was very low, so I brought it to Lai's to use their air pump a few days ago. When I got out of my car, a huge nail was staring at me in the tire. I told the manager it looks like I need a new tire. Can you put one on for me? He said they'll take care of it in a few minutes. They could have easily sold me a new tire, but they took the nail out and repaired the tire so I didn't need to buy a new one. That is honesty and I am impressed with their integrity. I won't hesitate to return for any further work. Thank you Lai's for your honesty. I greatly appreciate it. read more

This place is very inconvenient for something as simple as oil change and inspection. If you go late they will tell you to bring it in the next morning. Will call you around the afternoon when it is ready, can't wait out there. Other place will have a area where you can sit and wait. If you don't have the time to drop your car and pick up in half a day, don't recommend coming here. There is a lot of the place where you can wait while they change the oil. read more

Great service, fast. Dropped off my car to get inspected got it back In a hour and Li keeps it real not like other bullshit mechanics that just wants your money. He tells you what is really wrong read more

I had a flat tire and needed new tires ASAP. Called Lai's Auto Service based on reviews and they were very generous with their time helping me choose and order the right tires for my car. Can't speak highly enough about the professionalism I've experienced from this mom and pop shop. Will be returning for many years to come. read more

I am a long-time customer of this auto service. Although they may charge a little more than other auto services, they perform decent work. However, the situation changed since the old owner retired. The new owner, Phillips, is difficult to talk with. I received a long list of so-called safety issues when I went there for annual inspection last year. In order to pass the inspection, I purchased two tires from them, which was not within my plan. The tires did not have a DOT number and each cost more than $100. This year the owner asked me again to replace the other two tires, which I rejected. I only drove the car for about 800 miles for the past year and the tread of my other two tires is close to 6/32 inch, which is 3 times as the minimum required tread depth. The tires have no cracks or obvious degradation. The owner then pulled out the old long list of so-called safety issues and said he could not let me pass the inspection (they didn't fix any of those so-called issues last year and yet they let me pass the inspection, merely because I purchased two tires from them). After waiting for more than 2 hours in the cold wind for nothing, I left and went to another auto service nearby, where I got the inspection done in about 20 minutes and paid exact $37. read more

The reviews for this place are absolutely right. Today I stop by for an inspection on my Lexus. The the place was well organized and was respectful of my time. They delivered my car back to me in the time they promise. I also like the convenience of receiving a text when my car was ready. I will diffenately return to this shop with other repairs and see how they perform then. If they do well then I will start to refer all my friends (a lot of them) from Manner Auto. read more

Patient, efficient, and honest. They can be busy, but worth any wait. Go into downtown flushing and shop while you wait

Finding a mechanic can be as daunting as finding a new hair dresser. When I moved to flushing I was so concerned about finding someone I could trust that wouldn't see a woman and think - hey she won't know cars let me just throw prices and weird car issues at her. Lai's Auto Service is amazing!! They have great reviews and totally deserve it!! They are courteous, detailed and knowledgeable. The prices are fair and they don't try to force you to get extra repair work that you don't need yet they still provide recommendations on what you may need and in what time period. I've had my breaks serviced and have done my inspection with them yearly. This is a place you can trust! read more

I have been using these guys since Bill was the manager. Great guys, and they take pride in their work. I've long since moved to Westchester County, but I still pays the tolls and bring my car to their shop. I'll never use anyone else. Jeffery and Phillip are loyal to me, as I am to them. read more

Found these guys from a friend's recommendation, and couldn't be happier. They are friendly, good with explaining things to me, and give me tips regarding my car care whenever I come by. I don't drive much but so far it's just basic services for me, oil changes, tire rotations, brake stuff. But they offer crazier services, like suspension changes, tires, and axles, when they worked on my friend's car. I like how it's pretty much no headache, no sleaze, and a lot trust I can put in for Lai's Auto Service. In this busy world, I'm glad I can count on these guys, and have one less thing to worry about in this world, I highly recommend. read more

Came here because of all the positive yelp reviews! On a saturday afternoon around 2pm That said they we're very busy so i had to wait ,they gave me a ticket and took down my phone number telling me they was going to call me when it was my turn So i parked my car to the side of their shop Walked around for about 25 mins than i came back to the shop to see what was going on since I haven't received a call.. My cars AC was not blowing out cold air..told the mechanic i already try to recharge it with refridge and it did not work..he diagnosed the problem and told me i needed a new condenser & everything will be $400 with labor and recharge of refridge.. He told me the condenser alone was $150 No thanks i ordered the part on ebay for $50! $100 less! And installed it myself with the help of YouTube lol and bought a $30 AC refridge in autozone & recharged the AC myself thats a total of around $85 compared to what he quote me $400! read more

I've now been there twice as part of a crazy process of taking over my Dad's car and getting it inspected. Each time the staff has been incredibly helpful and done everything they can to avoid me paying any more than necessary. Their hours are such a help in reducing the amount of time I have to take away from work & their proximity to the subway is also great. I definitely have found the place I will always take my car! read more