I typically give service professionals grace, but our experience with Mr. Appliance was deeply…read moredisappointing and unprofessional. Today, the technician, Skyler Mead arrived to repair our dryer. While he sounded pleasant on the phone, his demeanor shifted the moment he entered our home. My husband politely asked if he could remove his shoes , a standard request in our home. Before my husband could even finish his sentence (he was about to ask if he could wear booties), the technician abruptly responded, "I will not take off my shoes," and began citing OSHA violations, malpractice concerns, or something to that effect. There's a way to approach someone when they simply don't know the policies or requirements of a service technician. My husband was not aware that removing shoes could be an issue -- that's why he asked. It would have gone a long way if the technician had simply educated us respectfully, rather than immediately becoming defensive and rude. A calm, professional explanation would've been more than enough. Unfortunately, the tone he set from that moment carried through the rest of the visit. When my husband later tried to be kind and asked how his day was going, the technician ignored him entirely. A few minutes later, when asked how things were going with the dryer, he mumbled under his breath that he was still working and would "let us know." He made no effort to communicate clearly or respectfully. Finally, he decided to speak to me about the dryer, and told me he needed to check availability of a part. I didn't know if that meant someone would call us later, so I asked for clarification, if someone would call us back with information he snapped, "I'll go outside and make the call to check on the part." Again, the tone was unnecessarily sharp. We were simply asking for clarity, not being difficult. To his credit, his demeanor began to shift toward the end of the visit , perhaps he realized how unprofessional he had been. He apologized that he didn't have the part, gave us his card, and offered to help if we needed anything else. But by that point, the experience had already left a bad taste. It's also worth noting that both my husband and I are professionals--he is a physician and business owner, and I am a nurse--where delivering excellent customer service is a fundamental part of what we do. We interact with people from all walks of life every single day, and regardless of our personal views or how someone presents, we treat everyone with respect and dignity. That's the bare minimum anyone should expect in their own home. Unfortunately, Skyer did not extend that same courtesy. I'm not going to speculate on why we were treated this way, though I can't ignore the fact that the thought crossed my mind that race may have played a role. Whether that was the case or not, it doesn't take much to treat people with kindness and respect. Whether you're having a bad day or not, when you step into someone's home as a professional, decency should not be optional. Sadly, that was missing from our experience with Mr. Appliance.

Service next day. Ordered parts and fixed within two days. Accurate quote. Would recommendread more

Don is a fantastic, old-school appliance repair man. He did s great job repairing my fridge (which…read moreI bought from Art's years ago) which I thought would need replacement. Art's no longer sells appliances, which is a shame, because they are good folks, who sold good products at fair prices - with good installation too. But if you need a major appliance repaired, in the Bridgman-Stevensville area, Don is the man to call. Very good experience with them over the years, and recently confirmed again.

LOVE ART's! I've purchased a refrigerator, dishwasher and washer and dryer from Art's Appliance &…read moreTV and they all work great. The 2 times I've had to call (oven, washer) "Art" has been able to identify and FIX the problem over the phone. BTW each time it was human error (ME)!!! They are friendly and stand by their products. They respond quickly to service calls (very old window air conditioner) and offer alternatives to keep costs down. They are 5 starts in my book.

Every time I am there the service / food is consistently great -- for special occasions or a…read moresimple walk in sitting at the bar... Sophia delivers!

Great job on fixing our refrigerator in our RV. Very professional and reliable! Would highly…read morerecommend Extra Wrench Home and Industrial services. Scott is awesome.

Service, quality and value. Thought I needed a whole new hood fan assembly. Josh just tightened a…read morefew volts and it was fixed. ! Dependable.

The ratings left by others for Josh do not lie! Within 24 hours we had called, scheduled, and had…read moreour dryer up and running again with a new heating unit and a shiny clean interior. Thanks so much Josh for the fast and efficient service at a very reasonable rate. If you need something repaired or just checked out quick, definitely give this gentleman a call. You will NOT be disappointed

I don't know what more I could ask for in a service situation…read more I submitted a Yelp request for service on my Maytag dryer that wasn't heating up so 6 service professionals respond, but SMA was able to do same day service and work with my schedule. The technician arrived on time, looked at my issue and repaired the dryer with parts he had with him. The price was comparable to other service quotes , without an upcharge for same day service. Does it get any better than this? I will be using SMA for any future service needs.

Anvar is friendly, efficient, works clean, and at a fair price. He had the parts my refrigerator…read moreneeded with him and fixed my refrigerator fan in an hour including the needed defrost. Best in house repair ever.

This was the best decision I've ever done. I used them to fit an ice cube machine- they were quick…read moreand it was so easy to get it done. Couldn't be happier with the decision. They were reasonably priced and very efficient

Great Service! I…read moreused the project request here on Yelp and the business reached out to schedule the service. Today the tech came out and serviced the refrigerator, stove and checked washing machine seals. He noticed the ducts needed cleaning so we have that scheduled once the parts come in for the other appliance. Tech was very knowledgeable and personable. Highly recommend this business. Pricing was affordable.

Another broken appliance and Hammer to the rescue! This time it was our washing machine and it…read morebroke during the weekend. Why does everything always break on a weekend or holiday? I did request a quote on Yelp and when Hammer Appliance responded was reminded of the times they had saved me in the past. Next time I"ll just reach out to the directly! Jason offered to stop by at 8am on Monday morning to take a look. He walked in on the first day of camp for 3 kids so my house was pure chaos (sorry Jason!), but he got right to work and fixed the washer after identifying the issue was a string caught from one of my 15. year olds bikinis. It's always the kids who seem to break the applicances. They were very responsive, right on time and got the job done. 5 stars for that!

Received an immediate response, prompt appointment and excellent professional work. Would highly…read morerecommend!