Best experience I've had with a jeweler. Customer service is A+ and I can't emphasize enough how…read morewelcoming they are the minute I walked in. Dan and Roman are the best! They are honest, knowledgeable, and absolutely know their craft! I brought in a vintage diamond and they helped me select the best mounting within my budget. It turned out simply beautiful! Thank you so much!

Absolutely excellent customer service that is very rare to find these days. They fixed a diamond…read morependant for my wife and rushed the repair so that she would have it back in time before she would deliver twins. I mistakenly came to the store 30 min late to pick up the item, and even though the staff was ready to leave, they still stayed a few min behind to get me the pendant. The finished repair looked amazing and the item looked even better than when it was brand new. Even though this was a tiny repair, they have earned my business for all future jewelry needs. Highly recommended and can't say enough good things about them.

Here is the revised Yelp version with the company and watch brand names removed:…read more **No to Jules -- YES!!!! to Alexa and Rachel.** Alexa and Rachel are wonderful representatives of this jeweler: helpful, sincere, professional, and welcoming. My experience with Jules was the opposite. That is my opinion. Accept it or disregard it. I will buy here in the future **BECAUSE of Alexa and Rachel, DESPITE my interactions with Jules.** I visited the Highland Park location to have four luxury watches sized, timed, function-tested, and assessed for possible service. The store is an authorized dealer for two of the brands. I clearly explained that the watches had been purchased through reputable secondary-market sources and that I was **not** requesting formal authentication or a certificate. I simply wanted an experienced professional to examine them and tell me whether anything appeared obviously wrong. The first person I spoke with understood the distinction. She appropriately explained that official authentication would require sending the watches through service, but said they could size them, time them, and give them a general examination. When I called again to confirm that the appropriate staff would be available, Jules repeatedly interrupted me and sternly emphasized that they would not tell me the watches were "authentic." I was not asking them to do that. When I arrived, Rachel greeted me and listened to what I was requesting. Jules then called out from across the counter that she had **"ALREADY EXPLAINED WHAT THEY WOULD DO--SIZE AND TIME!"** That was unnecessary, unprofessional, and embarrassing. Rachel took over and handled the situation appropriately. Alexa later assisted with the sizing. Both clearly reiterated that the store could not certify authenticity, which I completely understood, but they also gave the watches a professional look and said they did not see anything that immediately caused concern. That is all I had requested. Spotting something obviously wrong is not the same as formally certifying authenticity. Asking for one is not demanding the other. If an authorized luxury-watch dealer cannot recognize an obvious concern while handling and sizing a watch, then both the dealer and the customer have a larger problem. A relationship with a jeweler **IS A RELATIONSHIP.** It is built, cultivated, and curated over time. Every interaction either strengthens that relationship or erodes it. Luxury retailers should remember that they do not know what a customer may purchase, trade, service, or recommend in the future. The long view matters more than proving who is "right" or who is in charge. I sincerely hope this feedback is shared with Jules constructively. This is not written merely to embarrass or criticize her. If management believes my perspective has value, I hope she is given the opportunity to hear it, reflect on it, and learn from it. Everyone can have a poor interaction or an off day. What matters is what someone does with the feedback. Alexa and Rachel understood the distinction and represented the store exceptionally well. They are the reason I would return.

We have been customers for the past 16 years and not only have we purchased Rolex and Cartier…read morewatches there, but I've also had many watches serviced there. We have also recommended this place to our siblings & friends and they have purchased from them and I will no longer do so. I had purchased a pre-owned Rolex last year out of state and we wanted to get it serviced. But. They refused to do it! The watchmaker "heard" and called the lady at the front desk to tell her to tell me that they wouldn't service my watch. There is technically nothing wrong with the watch however because it was bought used and not CPO so we don't know when the last time it was serviced. The watch is approximately 20 years old. (we did get box & papers with it ) They always say you should get it serviced every 8 to 10 years so since we have no clue, when was the last service, I brought it in to be serviced. I think they didn't want work on it because it was a watch that was purchased outside of their store. Because I really don't understand why they would turn me away. I'm a loyal customer bringing in a Rolex to be serviced but not anymore. I am stunned. Awful customer service!

What a gem of a shop. So easy to find something here at every price point. The staff is extremely…read morehelpful, and they even monogram on site, really quickly too. They have beautiful household gift items (trays, glassware, pitchers), decorative items, cute jewelry and more. They gift wrap beautifully. Stop in here first next time you need a gift...I made the mistake of running to multiple stores, when I should have just gone here first and been done with my shopping. (Note: No longer located across from Sunset in West LF...they are in East LF, right by Subway).

Cute little shop across from sunset in west lake forest. They have a lot of fun little trinkets and…read moreother things for your home! Great gifts for the holidays or gift exchanges! Every price is reasonable, given the item. The staff is very nice and helpful! They also do free wrapping and do it well! Love this place anytime I need a cute birthday or Christmas gift!

Very pretentious store. Overpriced stuff with very rude employees. Many other wonderful options to…read moreshop on the north shore. Not worth the trip.

My daughter and I LOVE this store!!! We come all the time. The ladies are so sweet and the store…read moreis lovely. I have so much jewelry from here I lost count. Currently we are obsessed with the TAI charms and Swiftie section. Love seeing those when we come visit in the beautiful store extension :)

I am IN LOVE with the Mustard Seed. It first caught my attention because it is a fair trade shop…read more Turns out that it is run by volunteers so the money earned goes directly to the artists. The people who make the goods here are from all over -- from Chili to Ghana. When I purchase gifts, they often include brief information about the artist as well as the shop. Friends and family -- including my super cool teenage nieces and my mom -- who have received gifts from this store before are always excited when they see the familiar box. In fact, this Christmas I did the majority of my shopping here. They carry an amazing array of jewelry. From beautiful beaded necklaces to metal cuffs to swingy earrings. They also carry clothing (sweaters were a huge item this winter), colored scarves (I can't get enough!), wooden bowls, purses, blankets, rugs, wall decor, children's items and frames. During the holidays they even carry ornaments. I've posted a pic of a couple of them. The people who volunteer here are extremely nice and dedicated to helping the artists they show -- often women trying to support their families. But when buying here be prepared for a slow process. Because they are volunteers it's not like walking into a well oiled retail shop. But who really cares? It feels great to help out people who are trying to help themselves (hint -- it's the artist) and give gifts that have meaning to me and the recipient. It's been an amazing teaching tool for my nieces while giving them things they love. Hmmm. I think it's time for a new fashion scarf. Can't stay away too long!

This is a great little shop with so many items to choose from, I may go in for a pair of earrings…read moreto give as a gift but then find a pair for myself, a necklace, and 10 other things I want! The items are all fair trade and the employees are volunteers so you know you are shopping for a good cause! Great for gifts and each product has a story!

Excellent service! Gorgeous store with beautiful jewelry and luxury time pieces. Went in for a…read moreservice on a watch and it was done right on the spot. Kat and the team were great!

Everything went well, my first time there. They definitely…read moreoverachieved my expectations. Watches were great, excellent customer service. Professional and knowledgeable and friendly!! I will definitely go back for service. Kaytee!!!

What an amazing jeweler! I needed my mom's engagement ring resized so I could wear it again. I was…read moreworried that the band was too thin from over 50 years of wear and tear. They assured me it would be good as new! They were right! I am over the moon with how beautiful it turned out! Thank you for taking such good care of my most precious sentimental piece I own!!

Some time ago we brought our $10,000 + Piaget watch to Timothy Grant Jewelry in Lake Zurich, IL for…read morea simple battery replacement. Although we did not know it at the time, the person who helped us broke two of the four screws that hold the back of the watch on. The person then handed us a small plastic bag containing the parts that used to be the watch. She said we would have to send the watch somewhere to be fixed. We then wrote a review of the incident on Yelp. A representative of Timothy Grant Jewelry called and asked us to bring back the bag of watch parts for repair. We came back with the bag and Timothy Grant Jewelry "repaired" the watch and asked us to take down the Yelp review, which we did. We paid for the new battery and left the establishment. This month the watch needed a new battery. We took the watch to a reputable jeweler. When he opened the watch to replace the battery, he told us that 2 of the 4 screws that hold the back to the watch are broken and the heads of the screws were glued in to present the appearance that the watch is whole. We then attempted to communicate with Timothy Grant Jewelry to resolve our issue. There has to date been no response from Timothy Grant Jewelry. We have had three negative experiences, first he broke the screws that held our watch together and handed us a bag of parts that used to be our watch, second he claimed he fixed the watch but fooled us with a fake repair by gluing the heads of screws to the watch, third he would to respond to us in any way to resolve the issue.

We got little gifts for our flower girls here, which can be hard to do at a jewelry store!…read moreGarfinkle's carries enough little, simple-ish pieces that are perfect for a younger girl. Not everything is as customizable as one would hope, but it's a trade-off! We knew that this was the place to come for what we were looking for, and we were right!

Love the selection here! It's my go to place if I need a jewelry gift! They have great options…read morefor bat-mitzvah, sweet sixteen, engagement or anniversary. They have a whole range of prices from very reasonable to ultra high end. The only minor complaint might be that they don't really have original pieces. I think that most inventory if not all is purchased already designed and completed. But quite frankly in most cases that is fine with me!

I mistakenly assumed this place was legit because of it's location in upscale Lake Forest. I was…read moretotally wrong. They charged me $250 to resize my great great grandmother's platinum band diamond ring. After I dropped the ring off I spoke with a friend who told me that that store has a terrible reputation and to turn around and get my ring back immediately. So I did and was told they had already completed the work so I still owed $250. So yes I was naive and stupid but their business practices are disgusting. It turn out they stripped the platinum band so thin that it broke. When I brought it to be repaired by a reputatble jeweler they were shocked by the condition of the ring. They said that the band was all mishapped but they were able to fix it for $200. So that put me in the hole $450 to get a ring sized. Mean while a relative of mine when to a jewelry fair and got a ring sized for $20. LEASON LEARNED.