Amazing! I call the owner "The Magician" because in the blink of an eye (rarely do I need to leave…read moreanything) he repairs whatever broken and twisted treasure I bring in. What would I do with his help!

I brought a watch in for a battery replacement on June 15. They told me that the battery would fall…read moreout because the gasket that holds the back of the watch in needed to be replaced and they would have to send it out and order a new gasket. Since then I went to the shop a number of times to check if it was back. Each time I was told that it was still on order. Earlier this week they told me that they we're picking it on Wednesday and it would be there any time after 11 AM. On Saturday I went to pick it up and again I was told that the part hadn't come in yet. I think that it is really terrible that they would lie to me. I will never do business with them again and strong urge everyone else not to do business with them.

If you're looking for exceptional service, unmatched expertise, and someone you can trust…read morecompletely, I wholeheartedly recommend Irv and Allura Fine Jewelers in Highland Park. After 34 wonderful years of marriage, my wife and I decided it was time to celebrate with a truly extraordinary diamond ring. Irv made the entire experience unforgettable. He patiently guided us through every step of selecting the perfect 3.0-carat radiant-cut diamond, D color, VVS2 clarity, and helped us pair it with a stunning 18-karat gold setting. The finished ring is absolutely breathtaking. What sets Irv apart is not just his deep knowledge of diamonds and fine jewelry, but his integrity, honesty, and genuine passion for helping his customers. There was never any pressure--only thoughtful guidance, exceptional attention to detail, and a sincere desire to make sure we found exactly the right piece. Buying fine jewelry is about more than gemstones; it's about creating lasting memories. Thanks to Irv, this experience became one of those special moments my wife and I will always remember. His professionalism, craftsmanship, and personal service are second to none. If you're considering a significant jewelry purchase, do yourself a favor and visit Irv at Allura Fine Jewelers. You will be treated with respect, honesty, and expertise, and you'll leave with something truly exceptional. He has earned our highest recommendation, and we look forward to returning for many years to come.

The only jeweler I trust for repairs. Very honorable and wonderful service! They are always on…read moretime and do a great job.

Here is the revised Yelp version with the company and watch brand names removed:…read more **No to Jules -- YES!!!! to Alexa and Rachel.** Alexa and Rachel are wonderful representatives of this jeweler: helpful, sincere, professional, and welcoming. My experience with Jules was the opposite. That is my opinion. Accept it or disregard it. I will buy here in the future **BECAUSE of Alexa and Rachel, DESPITE my interactions with Jules.** I visited the Highland Park location to have four luxury watches sized, timed, function-tested, and assessed for possible service. The store is an authorized dealer for two of the brands. I clearly explained that the watches had been purchased through reputable secondary-market sources and that I was **not** requesting formal authentication or a certificate. I simply wanted an experienced professional to examine them and tell me whether anything appeared obviously wrong. The first person I spoke with understood the distinction. She appropriately explained that official authentication would require sending the watches through service, but said they could size them, time them, and give them a general examination. When I called again to confirm that the appropriate staff would be available, Jules repeatedly interrupted me and sternly emphasized that they would not tell me the watches were "authentic." I was not asking them to do that. When I arrived, Rachel greeted me and listened to what I was requesting. Jules then called out from across the counter that she had **"ALREADY EXPLAINED WHAT THEY WOULD DO--SIZE AND TIME!"** That was unnecessary, unprofessional, and embarrassing. Rachel took over and handled the situation appropriately. Alexa later assisted with the sizing. Both clearly reiterated that the store could not certify authenticity, which I completely understood, but they also gave the watches a professional look and said they did not see anything that immediately caused concern. That is all I had requested. Spotting something obviously wrong is not the same as formally certifying authenticity. Asking for one is not demanding the other. If an authorized luxury-watch dealer cannot recognize an obvious concern while handling and sizing a watch, then both the dealer and the customer have a larger problem. A relationship with a jeweler **IS A RELATIONSHIP.** It is built, cultivated, and curated over time. Every interaction either strengthens that relationship or erodes it. Luxury retailers should remember that they do not know what a customer may purchase, trade, service, or recommend in the future. The long view matters more than proving who is "right" or who is in charge. I sincerely hope this feedback is shared with Jules constructively. This is not written merely to embarrass or criticize her. If management believes my perspective has value, I hope she is given the opportunity to hear it, reflect on it, and learn from it. Everyone can have a poor interaction or an off day. What matters is what someone does with the feedback. Alexa and Rachel understood the distinction and represented the store exceptionally well. They are the reason I would return.

I had my ring cleaned by Corrine. She did a great job. All of the sales staff are very helpful and…read morepleasant.

Jacqueline came up with the wonderful suggestions how to to modernize/update my mother's rings that…read morewere passed down to me. Not only did the jewelry turn out absolutely perfectly, but Jacqueline and everyone at the store was so accommodating when a family emergency arose and I needed to be out of town for an extended stay due to a serious family emergency. This was not my first experience working with Jacqueline and I can't say enough positive things about the professionalism, courtesy and craftsmanship of this small business. Thank you.

I wanted to redesign my engagement ring, and also brought in a lot of old jewelry. Jacqueline was…read moreable to use my own gold and stones to design a new idea, and I highly recommend the store. The jewelry is beautiful there, so much to choose from, and she can make anything you want. The prices were great, but most of all , I really appreciated the service I got from both Jacqueline and Nicole. Anything you need in fine jewelry is there, so that is where I recommend and will go from now on.

Some places sell jewelry. Fuenfer Jewelers handles the things you can't replace…read more I brought in my father's ring to be resized. I thought it would be straightforward. When I picked it up, I cried. The team didn't just do the work, they treated it like it mattered, because they understood that it did. That's not something you can fake, and it's not something every jeweler knows how to do. They also helped me pick out a wedding band, which somehow felt less like shopping and more like sitting with people who genuinely wanted me to find the right one. No pressure, no pushing, just honest expertise. And when I needed a watch appraised, Brett Fuenfer took the time to walk me through everything. His knowledge is the kind you only get from someone who deeply loves the craft, and the care he brings shows in every interaction. To Brett and the entire Fuenfer team, thank you. You turned three separate visits into moments I won't forget.

Changed my watch battery while I waited. Friendly service. Price was very reasonable. I will be…read moreback.

I loved Shelle Jewelers, Manny was like family. I trusted everyone. I had my eye on a Bertolucci…read morewatch & it was expensive, just under $2k. I offered to trade some of my estate watches towards the purchase & Manny offered to take a look. I traded a men's vintage *Tag Heuer* and a *Vintage Tiffany Rolex* Sub Mariner. I added some cash into the deal. I collected vintage from estate sales inexpensively, but was totally naive as to their value. The Rolex alone had value perhaps twice the Bertolucci. It must've been clear to jewelers. I see the rate Tiffany Rolex seeking for stunning prices. I was and am still stunned Manny would take advantage of me and the family. He literally stole from me in that exchange. The Bertolucci isn't worth $1k today. When Shelle jewelers is mentioned, this story is told. Shame on Manny & son.

Aside from a few repairs, I have had Shelle Jewelers custom make two pieces for me; I couldn't have…read morebeen happier. Exemplary work. The craftsmanship was excellent. I had worked with Abra and she made two of my visions come to fruition. Love this store.

I LOVE my new earrings! I have worn the same pretty earrings for 10 years, never wanted to change…read more Then - my husband got me some gorgeous diamond studs (with help from Lesley!) and I am obsessed. I get so many compliments and never want to take them off! Will only be buying from here from now on!

I highly recommend Smart Jewelers for fine jewelry care and service! My engagement ring was…read moreexpertly resized and cleaned. I purchased a beautiful bracelet from them as well. Most importantly, the staff has been understanding and accommodating. I needed to cancel an order and they were gracious and understanding. They are a wonderful local business that cares about their customers.

Great addition to the area . Glad to see he relocated to this location. He has done excellent work…read moreon my watches in the past. Bracelet sizing , replaced a cracked crystal and of course battery replacement. Always happy with the results .

I found him! This is the gentleman who replaced batteries and repaired watches in a kiosk at Golf…read moreMill Mall in Niles. I would get my watch batteries replaced only by him because he used quality batteries, and not the cheap ones made in China. I was down to my last functioning watch when I found one of the reviewers here explaining who he was. He replaced 2 of my watch batteries for the same price as in the past. This is his own space and works here with his family. He also has some lovely and unique pieces of jewelry. I am so glad to have once again found this reliable business!

I thought the service and turn around time was ridiculous not friendly and way way overpriced for…read morewhat I got repaired I'd never go there again and don't recommend it Al Al

Needed a watch adjusted last minute and had to head to work after. They were able to get the watch…read moredone and accommodate so quickly. Such kind and caring people. By far the best experience at a watch jewelers so far. Amazing experience