Shelle Jewelers

(53 reviews)

Best service and prices. Have been a customer for many years. They have made me many pieces as well…read moreas repairing items.

Over the years I've had a number of pieces repaired, cleaned or updated with AM Lee. They do…read moreamazing work. Today I picked up my anniversary ring which needed a couple missing stones replaced and my wedding band (had resized) and engagement ring (cleaned). It was like receiving three new pieces. Everything was so beautifully polished, repaired and sparkling. I'm so happy and never go anywhere else

Cy Fredrics Jewelers

4.2

(39 reviews)

Their customer service is the best! I love that this is a…read morefamily owned jewelry store, that has great customer service a great selection of rings necklaces and earrings. The store is clean and inviting. I worked with Jordan.

I stopped in to see if someone could check my ring. It seemed like a stone had shifted because the…read morerefraction was different. A woman cleaned it and said there was some crud stuck in there but nothing was loose or looked like it needed attention. She wouldn't let me pay her anything for the cleaning or her time. I wasn't looking for something for nothing but it totally made my day. Excellent neighborhood customer service!

Fuenfer Jewelers

(44 reviews)

Some places sell jewelry. Fuenfer Jewelers handles the things you can't replace…read more I brought in my father's ring to be resized. I thought it would be straightforward. When I picked it up, I cried. The team didn't just do the work, they treated it like it mattered, because they understood that it did. That's not something you can fake, and it's not something every jeweler knows how to do. They also helped me pick out a wedding band, which somehow felt less like shopping and more like sitting with people who genuinely wanted me to find the right one. No pressure, no pushing, just honest expertise. And when I needed a watch appraised, Brett Fuenfer took the time to walk me through everything. His knowledge is the kind you only get from someone who deeply loves the craft, and the care he brings shows in every interaction. To Brett and the entire Fuenfer team, thank you. You turned three separate visits into moments I won't forget.

Changed my watch battery while I waited. Friendly service. Price was very reasonable. I will be…read moreback.

Jacqueline's of Northbrook

4.1

(10 reviews)

After spending thousands(14K) of dollars here and being a loyal customer , I asked Jackie to fix a…read moregold bracelet of mine. She fixed the busted clasp and charged me $75 for which I was fine with. I picked the bracelet up and the next day the bracelet broke falling off me and I could not find it. I came back to the store and she told me that it was not her fault since the bracelet could had broken in another place. I send fine could you just at least refund the $75 I was not asking her to even replace the bracelet and she said no and got very nasty with me. I will NEVER go back there. I also live in the city and since she would not return my calls I had to drive out there to talk to her. She is a horrible business person and I will never but anything from her again.

I wore my watch with a dead battery for week hoping I would be able to get it fixed when I passed…read moreby a reputable jewelry shopping. Unfortunately, there's not much time for shopping in my life, although I did happen to make a stop at my beloved dollar store* to gather some goodies before hopping on a flight to Florida. And that's where I noticed Jacquelie's of Northbrook. Hooray- a jewelry store! My first instinct was to check the Yelp reviews...duh. When I noticed they didn't have any I was a bit worried about leaving my nicest watch there, but figured it was worth stopping in. As soon as I walked in I received lots of attention even when they realized I was there JUST for a watch battery. I was still a bit worried about leaving my watch there, but decided it was probably OK since a) they mentioned they'd been in business 35 years b) had a lovely selection of jewelry & c) the rent next to sunset foods has to be somewhat high so they must do A-OK selling jewelry They gave me a receipt (complete with a pic of my watch) and told me they'd be in touch in about a week. They did mention there could be a slight delay due to the holidays. When I didn't hear from them for a week I called them myself and got VM. Jacqueline herself returned my call and let me know they were taking vacation for the holidays. As soon as they opened their doors after the holidays I got a call that my watch was ready. I picked it up the very next day and it was ticking away! Hopefully the next time I stop in here is for a bit of jewelry shopping. They have a nice selection at different price points. And I also recommend if you need a new watch battery! * http://www.yelp.com/biz/dollar-tree-northbrook?hrid=mqNRZf8v4YDMXyqw3Kvr6w

Franz Jewelers

3.7

(18 reviews)

Amazing service!! Always super helpful and very reasonable prices! Staff is very friendly and…read moreaccommodating. My go to for any jewelry needs

I wasn't given any receipt for items I left. No record of how many pieces or what they were, just a…read moretag . Called back 30 minutes later to retrieve them and was charged $100 because they logged my items in, but didn't do an appraisal. Later, he admitted he charged me, then denied it, lied to me and was rude. No longer trustworthy with the son as the owner. Never leave an item at a jewelers without an itemized account of exactly what you left.

Razny Jewelers

4.0

(76 reviews)

Here is the revised Yelp version with the company and watch brand names removed:…read more **No to Jules -- YES!!!! to Alexa and Rachel.** Alexa and Rachel are wonderful representatives of this jeweler: helpful, sincere, professional, and welcoming. My experience with Jules was the opposite. That is my opinion. Accept it or disregard it. I will buy here in the future **BECAUSE of Alexa and Rachel, DESPITE my interactions with Jules.** I visited the Highland Park location to have four luxury watches sized, timed, function-tested, and assessed for possible service. The store is an authorized dealer for two of the brands. I clearly explained that the watches had been purchased through reputable secondary-market sources and that I was **not** requesting formal authentication or a certificate. I simply wanted an experienced professional to examine them and tell me whether anything appeared obviously wrong. The first person I spoke with understood the distinction. She appropriately explained that official authentication would require sending the watches through service, but said they could size them, time them, and give them a general examination. When I called again to confirm that the appropriate staff would be available, Jules repeatedly interrupted me and sternly emphasized that they would not tell me the watches were "authentic." I was not asking them to do that. When I arrived, Rachel greeted me and listened to what I was requesting. Jules then called out from across the counter that she had **"ALREADY EXPLAINED WHAT THEY WOULD DO--SIZE AND TIME!"** That was unnecessary, unprofessional, and embarrassing. Rachel took over and handled the situation appropriately. Alexa later assisted with the sizing. Both clearly reiterated that the store could not certify authenticity, which I completely understood, but they also gave the watches a professional look and said they did not see anything that immediately caused concern. That is all I had requested. Spotting something obviously wrong is not the same as formally certifying authenticity. Asking for one is not demanding the other. If an authorized luxury-watch dealer cannot recognize an obvious concern while handling and sizing a watch, then both the dealer and the customer have a larger problem. A relationship with a jeweler **IS A RELATIONSHIP.** It is built, cultivated, and curated over time. Every interaction either strengthens that relationship or erodes it. Luxury retailers should remember that they do not know what a customer may purchase, trade, service, or recommend in the future. The long view matters more than proving who is "right" or who is in charge. I sincerely hope this feedback is shared with Jules constructively. This is not written merely to embarrass or criticize her. If management believes my perspective has value, I hope she is given the opportunity to hear it, reflect on it, and learn from it. Everyone can have a poor interaction or an off day. What matters is what someone does with the feedback. Alexa and Rachel understood the distinction and represented the store exceptionally well. They are the reason I would return.

We have been customers for the past 16 years and not only have we purchased Rolex and Cartier…read morewatches there, but I've also had many watches serviced there. We have also recommended this place to our siblings & friends and they have purchased from them and I will no longer do so. I had purchased a pre-owned Rolex last year out of state and we wanted to get it serviced. But. They refused to do it! The watchmaker "heard" and called the lady at the front desk to tell her to tell me that they wouldn't service my watch. There is technically nothing wrong with the watch however because it was bought used and not CPO so we don't know when the last time it was serviced. The watch is approximately 20 years old. (we did get box & papers with it ) They always say you should get it serviced every 8 to 10 years so since we have no clue, when was the last service, I brought it in to be serviced. I think they didn't want work on it because it was a watch that was purchased outside of their store. Because I really don't understand why they would turn me away. I'm a loyal customer bringing in a Rolex to be serviced but not anymore. I am stunned. Awful customer service!

Mia's Fine Jewelry

(34 reviews)

Working with Mia was fantastic! She spent time with my fiancee and I to get to know us and learn…read moreexactly what we wanted, including making excellent thoughtful recommendations that we appreciated and used. The final product was incredible, my now-wife still talks about seeing the engagement ring for the first time and being blown away. I plan to use Mia for all of my future jewelry gifts as she is truly a neighborhood business with top-notch knowledge and products.

Mia was wonderful to work with from day one. She is very friendly and knowledgeable & helped my…read morefiance and I design the most perfect, dream ring of mine! She went above & beyond to help us & created a ring better then I could have ever imagined! We will definitely be back for any future jewelry needs & would recommend her to everyone!

Daniel's Jewelry

4.0

(45 reviews)

After getting our appraisals and getting our jewelry back, the watch they appraised and cleaned was…read morerunning very slow. It was not that way when I dropped it off for appraisal. We paid $50 extra to have the watch cleaned, so assumed they were cleaning the entire watch. When I called to ask if they could take a look at and fix the watch, they told me to bring it in and they would quote me for the fix. I pushed back and they said this happens sometimes - a watch will be cleaned and coincidentally will develop an unrelated problem. That's when I asked if something could have happened when they cleaned the watch. I was told they only cleaned the band and not the watch itself. This was not what was explained when I agreed to the cleaning. Simply stated, they asked if I wanted the watched cleaned for another $50. I think they probably meant the band but that wasn't how it was proposed to me. The quote was $275 to fix it, I find it is very odd that you drop off a perfectly working watch for appraisal and the timing mechanism develops a problem while just sitting there. I don't understanding but will give Daniel's the benefit of the doubt and agree it must have just been bad timing. I'm still happy with Daniel's Jewelry overall but have to knock off one star for the confusion around the appraisal followed by the repair.

We came in for our annual cleaning of our wedding rings. The owner, Valerie greeted us & said, "it…read moremust be that time," referring to our arrival to drop off our rings for cleaning, polishing, reshaping & checking for any loose stones. We have been long time customers when we relocated from Southern California to Glenview for work downtown. We have purchased earrings, some different pieces from the estate jewelry cabinet & watchbands. All of the staff is quite pleasant & personable. Valerie really knows her field & Arthur crafts, cleans & repairs everything that we have brought in. Valerie helped us pick out a simple band honoring our 40th wedding anniversary. When one of the stones fell out, she replaced the ring promptly. It is really comforting to have a relationship with a trusted jeweler. Thanks, Daniel's Jewelry for all of your years of trusted service & offering of "just right" pieces to purchase.

Glenview Jewelers

4.7

(30 reviews)

My employer gave me a gift card to Glenview Jewelers. I found a chain to replace my delicate gold…read morechain that I'm always repairing, as well as some silver earrings. Also, I brought in a watch for battery replacement. They were going to hold my watch for the owner, Lisa, to replace the battery but luckily, she came in while I was still there and quickly made the repair. Also, I sold them my broken gold chain. So I still came out ahead. The owner and her staff were very nice, the jewelry cases have some gorgeous pieces, and I think it says a lot about a person if they have their dog at their establishment.

I'm tough to surprise with gifts because I usually have an idea of exactly what I want. I must have…read morementioned when getting ready one day that I could use more casual bracelets and my husband took that has a hint (even though it wasn't intentional) to get me one for my bday. He found Glenview Jewelers (thanks Yelp) and purchased a lovely bracelet that can be worn and all times- day and night. When I first tried it on it was huge so I went back to the jeweler to get it fitted. The very sweet woman who was in the store seemed excited to meet me after mentioning she had helped my husband pick out the bracelet. They said it would take about a week to fix and would call me when it was ready. I did a little browsing of my own while in there and they have such beautiful jewelry that I can imagine it was difficult to choose one thing. When my bracelet was ready I went to pick it up twice and both times the store was closed, even though it was during their typical opening hours. It was a little annoying since it's at least a 20 minute drive to my house. I stopped by a third time when in the area and the third time was the charm because it was ready for me. It fit perfectly and I've enjoyed wearing it ever since!

Burdeen's Jewelry

4.6

(131 reviews)

Excellent service! Gorgeous store with beautiful jewelry and luxury time pieces. Went in for a…read moreservice on a watch and it was done right on the spot. Kat and the team were great!

Everything went well, my first time there. They definitely…read moreoverachieved my expectations. Watches were great, excellent customer service. Professional and knowledgeable and friendly!! I will definitely go back for service. Kaytee!!!

MJ Watch Service

3.9

(86 reviews)

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I was extremely impressed by the service Mike gave me for my Son's watch band today . He was fast ,…read morefriendly , and the price was great ! Thank you Mike and your staff ! I was amazed at how many Watch Specialists they had working all at once ! When I arrived there was a man picking up and 3 men waiting for their repairs to be completed ! There was a guy who drove an hour and a half just for his repairs !

The best. They fix things quickly and efficiently. The owner is a really nice guy. I brought a…read morewatch there and he was able to help me with it. My fiancé brings all her jewelry there and it always gets fixed perfectly.

Halim Time & Glass Museum

5.0

(10 reviews)

Great company to do business with. Very knowledgeable and competent. Fair priced, courteous and…read morereally the kind of people you would trust to get the job done.

Don't pass up Halim Time and Glass Museum for your antique clock repairs. Halim is an actual…read moremuseum, but don't assume that they are not interested in servicing your clock, far from it. The work performed on my clock was excellent, timely, and at a fair price compared to other local businesses. Cesar is the person to speak with, and he will treat you right.

Shelle Jewelers - jewelry - Updated August 2026

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Smart Jewelers

3.7

(32 reviews)

I LOVE my new earrings! I have worn the same pretty earrings for 10 years, never wanted to change…read more Then - my husband got me some gorgeous diamond studs (with help from Lesley!) and I am obsessed. I get so many compliments and never want to take them off! Will only be buying from here from now on!

I highly recommend Smart Jewelers for fine jewelry care and service! My engagement ring was…read moreexpertly resized and cleaned. I purchased a beautiful bracelet from them as well. Most importantly, the staff has been understanding and accommodating. I needed to cancel an order and they were gracious and understanding. They are a wonderful local business that cares about their customers.

Jacqueline's of Northbrook

4.1

(10 reviews)

After spending thousands(14K) of dollars here and being a loyal customer , I asked Jackie to fix a…read moregold bracelet of mine. She fixed the busted clasp and charged me $75 for which I was fine with. I picked the bracelet up and the next day the bracelet broke falling off me and I could not find it. I came back to the store and she told me that it was not her fault since the bracelet could had broken in another place. I send fine could you just at least refund the $75 I was not asking her to even replace the bracelet and she said no and got very nasty with me. I will NEVER go back there. I also live in the city and since she would not return my calls I had to drive out there to talk to her. She is a horrible business person and I will never but anything from her again.

I wore my watch with a dead battery for week hoping I would be able to get it fixed when I passed…read moreby a reputable jewelry shopping. Unfortunately, there's not much time for shopping in my life, although I did happen to make a stop at my beloved dollar store* to gather some goodies before hopping on a flight to Florida. And that's where I noticed Jacquelie's of Northbrook. Hooray- a jewelry store! My first instinct was to check the Yelp reviews...duh. When I noticed they didn't have any I was a bit worried about leaving my nicest watch there, but figured it was worth stopping in. As soon as I walked in I received lots of attention even when they realized I was there JUST for a watch battery. I was still a bit worried about leaving my watch there, but decided it was probably OK since a) they mentioned they'd been in business 35 years b) had a lovely selection of jewelry & c) the rent next to sunset foods has to be somewhat high so they must do A-OK selling jewelry They gave me a receipt (complete with a pic of my watch) and told me they'd be in touch in about a week. They did mention there could be a slight delay due to the holidays. When I didn't hear from them for a week I called them myself and got VM. Jacqueline herself returned my call and let me know they were taking vacation for the holidays. As soon as they opened their doors after the holidays I got a call that my watch was ready. I picked it up the very next day and it was ticking away! Hopefully the next time I stop in here is for a bit of jewelry shopping. They have a nice selection at different price points. And I also recommend if you need a new watch battery! * http://www.yelp.com/biz/dollar-tree-northbrook?hrid=mqNRZf8v4YDMXyqw3Kvr6w

Onomoli Fine Jewelry

(25 reviews)

They are the absolute best around the north shore! Kind , knowledgeable, and the most beautiful…read morejewelry!

I can't speak to the quality or prices of the jewelry, but this is an excellent place to get…read morerepairs done. My husband purchased a necklace for me as a Christmas gift but the chain broke. The original designer provided a quote to fix it, but after two way shipping with insurance, it would have cost a fortune. The husband and wife team here matched the price, minus the shipping and handling fees. The repair was finished in a matter of days. Communication was excellent and the proprietor was a gentleman who put the restored necklace back on me so I wouldn't have to futz around with the clasp. I hope more broken jewelry isn't in my future, but if it was, I wouldn't hesitate to use their services again.

Olsky Jewelers

4.6

(14 reviews)

These guys are the best! I felt odd, but I didn't know who hire to make a repair on a figurine on…read moremy Christopher Radko snow globe. I knew I would break it if I tried, but was confident they could fix it and they did. I suggested they charge me for labor - They did it while I waited and refused to charge me. They said I gave them something to bring a smile to their face. Thank you! ps They have some beautiful jewelry!

Olsky did an amazing job for me on 2 random requests recently, restringing my grandmothers pearls…read morewhere the string had broken on the clasp, and dipping my gold wedding, engagement and eternity rings to match my preferred style of pewter jewelry. So great to find a jewelers not just selling beautiful pieces but able to help make existing pieces as good as new again! would highly recommend.

Cy Fredrics Jewelers

4.2

(39 reviews)

Their customer service is the best! I love that this is a…read morefamily owned jewelry store, that has great customer service a great selection of rings necklaces and earrings. The store is clean and inviting. I worked with Jordan.

I stopped in to see if someone could check my ring. It seemed like a stone had shifted because the…read morerefraction was different. A woman cleaned it and said there was some crud stuck in there but nothing was loose or looked like it needed attention. She wouldn't let me pay her anything for the cleaning or her time. I wasn't looking for something for nothing but it totally made my day. Excellent neighborhood customer service!

Raphael Jewelers

5.0

(8 reviews)

Love this wonderful store and the people working here!!! Claudia is very knowledgeable and she will…read moreguide you and let you know what works and what doesn't. The service here is very warm and personal, all they want is to make you happy. They also carry a variety of styles from contemporary to classic, every time I go in I end up getting something or adding it to my wish list. Overall very happy and so glad I chose this place for my engagement ring. I still catch myself staring at it and get lost in the sparkle.

This review is sooo delayed but still heartfelt. Claudia and her mom at Raphael are wonderful. I…read morehad gone in a few times for watch batteries but nothing big. Then last year I inherited a very old diamond ring. One of the diamonds was chipped and had to be recut. Claudia was very honest about what could happen when it was recut. In addition, she designed a new ring incorporating that diamond and another ring. End result - the new ring is gorgeous! Their customer service is great and their approach is very personal. I highly recommend Raphael.

T.J. Cullen

3.0

(7 reviews)

i dropped off two pieces of jewely and was told they would call me with an estimate. That was 3…read morewks ago and now no one is answering their phone and shop is never open. I've left messages on their website and every where else I could think of and nothing.

This store is a true gem and a real North Shore classic (serving the area for over 50 years)…read more First off - Mr. Cullen is great. The store has a personality, its pretty quirky and I'd say (after working there for several years) that a sitcom based on this place just might work. (Oh the stories). They are genuine and honest folks who enjoy what they do and treasure the relationships that have been built over time and generations. I think the store is worth a look, as the Cullen's various interests and travels have brought some interesting pieces into the store. And there is definitely a mesmerizing collection of estate and antique jewelry (always my favorites). Oh and important to mention --- the store does not jack up prices like the chains do. The markup is minimum which means the customers are getting the most for their money. Any questions - feel free to ask! P.S. They do custom work, repairs, special orders, bridesmaid and groomsman gifts, great selection of charms, giftware, sterling and plate frames, clocks, and on and on. Check it out if your ever in the area! (Accessible by Pace and the UP North Metra!) P.P.S. And yes, as stated in the first paragraph - I did work here for some time.

Franz Jewelers

3.7

(18 reviews)

Amazing service!! Always super helpful and very reasonable prices! Staff is very friendly and…read moreaccommodating. My go to for any jewelry needs

I wasn't given any receipt for items I left. No record of how many pieces or what they were, just a…read moretag . Called back 30 minutes later to retrieve them and was charged $100 because they logged my items in, but didn't do an appraisal. Later, he admitted he charged me, then denied it, lied to me and was rude. No longer trustworthy with the son as the owner. Never leave an item at a jewelers without an itemized account of exactly what you left.

RK Watch Service

4.6

(79 reviews)

I brought in a Breitling watch that I could change day and date…read more After a few days in the shop it was like brand new. I highly recommend this shop. It's not a jewelry store but a watch repair. That's all they do! So, if you want your fine watch to be fixed right go there. The change batteries too!

I brought in two watches to be sized. I asked him how much it would be to size them and he said…read more$15-$20 per watch. When he finished he said it was $50. I challenged him and he reduced it to $40. When I got it home one watch had a link that was not connected correctly. I brought it back. He fixed the link but when I got back to the car it was too loose. He said he made it larger when he fixed it. He did then adjust it smaller, but it still didn't fit quite right and it was possible to get a more precise fit if he was willing to take the time. Very brusk.

Garfinkle's Fine Jewelry

4.0

(6 reviews)