Terrible ownership. The rooms are outdated because owners just pull money out of this property…read more Docks in horrible shape! Water won't turn on in the hotel. I stayed and was very disappointed with the rooms

Our party of 8 rented 3 rooms here after a day on the lake. We were texted our key code to check…read morein - completely contactless check in and check out. Our room was clean and cool with a really nice bed and extra soft sheets. Super fun patio with a gas firepit that our group enjoyed hanging out at in the evening. Easy walk to yummy Jake's Place next door. I was surprised to see my credit card charged several days before our stay - but maybe I missed that in the fine print. Will definitely stay again!

Location and views are great. But our unit was unsatisfactory. Vert outdated, chipped cabinets,…read morecabinet door falling off, many lights and clock not working. Skimpy on the provisions. Will not go again

Gorgeous place. Peaceful and quiet with amenities like pool, sauna, gym, racquetball and a…read morerestaurant. In summer they have water sport rentals. I stayed here for my 31st birthday at the end of April and had a blast. I arranged everything about 1.5 months before with Cathy, one of the rental ladies on-site who lives there part-time and she was very friendly and helpful. I'm from Roanoke originally so SML has always been a place I've loved. Bernard's Landing is nice and secluded but has a very nice on-site restaurant, the grounds are well-maintained, and the gym, sauna, racquetball courts and indoor pool are all very nice and well-kept. We rented a 1-bedroom condo but because they weren't busy we were upgraded to a larger one right on the water for my birthday which was nice. We stayed for 4 days and really just enjoyed the peaceful lake life - it was very relaxing and quiet. We had a nice dinner the night before my birthday at The Landing where I had some yummy seared Ahi Tuna and a large pear salad with house-made vinaigrette. Our service was excellent and their menu offered some very yummy options. We drove about 15 minutes to Bridgewater Marina for lunch one day and rented jet skis. They operate rentals from Bernard's landing but don't begin that until later in the season - around May 15th I believe they told me. Very nearby is a Mexican place called Crazy Horse I think.... we weren't expecting much but it was very nice with a water view off their outdoor patio and fresh food with excellent service. They're building up the neighborhoods surrounding Bernard's Landing with several nice developments so I suspect traffic will pick up considerably once they finish the 100-200 houses that might be going in. We will def. come back and might make it a birthday tradition.

Cute waterfront lodge. Nice clean rooms. Our room was a king room on second floor with balcony. I…read morereally liked the fact that there were 2 doors for our room. 1 in the back by the parking area for easy unloading luggage and another door in the front that takes you to the balcony overlooking the lake. This place is pretty laid back. Great place for a fishing trip or boating weekend. There is a boat dock right in front, along with some picnic tables and lounge chairs to enjoy the view. Rooms are cute and comfortably decorated. Mini frig and microwave. Bathroom was quite large, but vanity was way too small for any useful purpose than simply a sink. Also, beware of floor and shower area, as it can be quite slippery when wet. No hair dryers, so bring one if needed. The price was reasonable, but the view was priceless. Relaxing and cozy. We would stay here again if in the area.

Stopped here on our way home from South Carolina to do a quick look at Smith Mountain Lake. This…read moreplace has great views of the lake and lake access for boats. Seems to be a popular spot for fishermen. The room was a little small but looks like it had had a fairly recent update. It was clean except for one thing - an overly pervasive smell of cat pee in the room. There are feral cats everywhere (which wasn't a problem because I love cats) but how that smell got in the room I can only guess. The smell seemed to get stronger as the night went on. Not sure if other rooms have the same issue or we were just the lucky ones...

I love the lake and pool! I love the boats and kyacks! I love that the pool is saltwater. The staff…read moreis really great!

Poor Management, Customer Service and Property upkeep We…read morestayed at this property for three nights 6/17/21-6/20/21 and paid in full $1,201 for a two-bedroom unit. The unit we were given (#214) had been poorly maintained with a refrigerator that would not cool on the lowest temperature setting, a bedroom mattress that would sink one foot as you sat on it and patio furniture that was coming apart. My 2-year-old boy got onto a patio chair and the cushion sank to the floor and the back gave out in pieces. We reported the problem to the front desk, but they charged us three days after the departure $156. When I called to resolve the problem with Matthew, the manager, he basically said he did not care what had happened and he was going to charge us anyways. In response, I said I will dispute the charges and will never have us or the group of 6 families we came with ever stay at this property again, he again ignored the plea to work with me. So, I am leaving this review for anyone who considers staying here and working with a management team who does not value their customer base. They should remove the name "Hospitality" from their name.

Wonderful bed and breakfast. Would definitely recommend to stay here. The owner goes out of her way…read moreto make your stay enjoyable. Great recommendations for fun things to do and good restaurants. We have stayed in 3 out of 4 of their rooms and they are all so pretty and the beds and linens are so cozy and comfortable.

Clam, relaxation, comfort, style, and romance. Too much? Not at all!…read more The Inn at Burwell Place has all the elements of a lovely Southern style Bed & Breakfast, with some touch of European sophistication (did I say Nespresso?). I loved everything about it: my cloud-like bed, the cleanliness of the rooms and the house, the warm and friendly service, the rocking chairs, and of course, the unique atmosphere of the home. So whether you are looking for some pampering on a rough business trip, or simply wanting to spend a lovely weekend with your favorite person, this is the place!

I had a wonderful stay, and I especially want to recognize Tyler for making it truly exceptional…read more He went out of his way to extend our stay and was incredibly helpful, welcoming, and kind throughout the entire process. The hotel itself was very clean, and it's clear the staff takes great pride in maintaining the property. That said, Tyler truly made the stay feel homey and welcoming--the kind of hospitality that turns a nice hotel into a place you genuinely enjoy being. Thank you, Tyler, for your outstanding service and for making us feel so comfortable. We truly appreciated

My wife and I needed only overnight accommodations, and the Holiday Inn Express at Rocky Mount was…read moreacceptable. The room (second floor front center) had a view of the noisy front street, smelled of Fabreeze (attempting to cover some odor), had a slippery shower pan with the hot and cold water plumbed in reverse, and no bathroom exhaust fan. The "free" breakfast was nice and offered a decent selection. Since Rocky Mount is just a small Virginia town, there aren't any other hotels or motels to choose from other than a smattering of expensive bed & breakfasts, so I guess we were lucky to have found a place to sleep at all. I thought the price for one night's lodgings was high.

We had a wonderful time at the Omni. It's a beautiful and well appointed property. We visited for…read moreNew Year's and attended their gala dinner, which was phenomenal. There are ample staff, and everyone was very friendly and attentive. We enjoyed everything we ate, from the quick serve breakfasts and sandwiches at Martha's cafe, to dinners at Woody's, the breakfast buffet, and the gala dinner. It was always easy to find something to eat or drink, with various levels of service/formality. The gym is well appointed, and we really enjoyed the outdoor pool and hot tub. The afternoon tea and cookies is very crowded, but fun. The evening movie was a fun activity, with popcorn and nice seating . One thing I really liked was the number of occupied public spaces. The lobby/foyer has live music in the evenings, occasional tea and coffee service, couches and fireplaces. The Christmas decorations were just gorgeous. We enjoyed walking around to see them all. We also really liked the vibes in the Presidential Lounge and had drinks there on several occasions, taking our time. We are not fancy people, and did find the hotel rather expensive, and definitely still felt nickeled and dimed at times. There is no included food/beverages, and only part of the complex is available/included in your cost. We were able to use part of the outdoor pool, and the indoor pool and fitness center. The mineral pools, onsite and off, are additional fees, as are all meals, most coffee, etc. Parking is not included, and is valet only. There are numerous daily activities, most of which are an additional charge. Many did look enjoyable, but we opted out of the $75 bourbon tasting and $75 yoga classes. When the Omni is on, they are ON, but, to my point above, once they start to miss, they just kind of shrug it off and the mistakes feel expensive. My date had bought me a massage, which came with a spa day pass, which is the only way to use the spa garden and on site springs. We didn't realize at first that I already had a day pass, so we went ahead and purchased one for him to enjoy the facilities as well. On our spa day, the hot water was out, which meant that a decent number of the indoor facilities were not enjoyable. There were no discounts or alternatives offered, just kind of - it's not working. We still had a very nice spa day, but would have enjoyed the indoor showers, and actually, showering off, in January, in cold water after using the mineral springs, was not fun. When we ordered room service, half of our order was forgotten, and again, we were presented with a brief apology and the full bill, even though it took an additional 20 minutes for the food to arrive and I had finished eating mine by then. The most stressful error was when the bell staff dropped the garment bag containing my black tie dress on the floor in the hall, and we found it there when we came back to the room! I was really upset about that, though we didn't call the desk as we were tired and I did have the dress in the end, but this could have ended quite differently. I will also say that the walls are PAPER thin. A rather loud family occupied the room next to us for part of our stay and we could hear EVERYTHING. The historic property is just lovely, and the service was really nice. If we were to return, we would likely stay for a shorter visit, but it was definitely worth a trip.

We went to the Omni this past weekend for an anniversary and thought it would be a romantic…read morelocation with the scenery and hot springs. Yet, we found that the hotel was significantly overpriced, poorly serviced, and much more geared towards kids than couples. The Service Nearly every interaction we had with the front desk felt like we were inconveniencing them. From the moment we walked in, my partner and I walked up to the front desk with two employees. The one briefly looked up at us and then returned to what she was doing. We stood there for a bit before I asked if there was someone who would be able to assist us for check-in. The next morning, we walked by and that same employee was leaning up against the wall staring up at the ceiling - it looked like she would rather be anywhere else than working at that front desk. It was not a helpful, four star experience in any way. The final straw for us was when we were checking out, and one of the Room Controllers (seems like a supervisor role) Patrick, was called over to try to help us with a question we had about a charge we saw on our bill. When asking if he could help us understand the activity fee listed that wasn't clear what it was connected to, he said he could look into it more but it would take over an hour to do. When we pushed if that was actually the case, he said "do you know how many people have stayed at this hotel over the past weekend," in reference to the number of tickets he would have to go through in order to answer our basic questions. Seems hard to believe a resort like this couldn't tell you what a charge on your bill is - and of course that wasn't the case. Turns out theres is a drop down that provides all the details. We weren't trying to nickel and dime here, just understand a charge that was not clearly tied to an activity. After he realized there was a drop-down and it would not take an hour to answer our question, he became significantly more friendly. Cleanliness Our room had stains on several surfaces, most noticeably on the pillows. The tub was also significantly rusted around the drain and there were two long hairs on the shower wall from previous guests that we found before using the shower. Food The food in Jefferson's was bad, especially at the price. I had eaten here before and did not remember it being so terrible. I would consider it the most overpriced meal we've had. We ordered an 8 oz steak, lobster tail, wedge salad, and spoon bread. The steak was 1) not 8 oz and 2) not cooked to order, the lobster was rubbery, the salad was soaked in dressing, and the bread brought with our meal appeared stale as if it had been sitting out for hours if not days. The Fees Everything includes an extra fee. We were fine with the cost of it, but the additional charges aren't an inconsequential amount and honestly it's clear that the fees are just a way to show a lower price when you're booking things. The one that really stood out to us was the spa "service fee" which was 22%, and which part of it went to the massage therapist - but the front desk at the spa couldn't tell us how much. We were told that this specifically was not a tip, and were expected to tip on top of the 22% fee. To make matters worse, our "50 minute massage" was not 50 minutes - we have texts we spent before and after the service from the room that shows it was closer to 45 minutes. To be clear, we were on time and completed the paperwork well before the start time - so it was not a matter of us being late to the appointment. Activities A quick note - our experience with all restaurant staff, interns, seasonal workers, and especially those leading activities was very good. Archery was fantastic, the hot springs were peaceful and unique, and the hike had a very knowledgeable guide. The guides for Archery (the intern from Virginia Tech and Ahmet) were incredibly helpful and friendly. Our activities were not without frustration though - when we showed up to our 9am archery reservation, we were met by the intern who said her boss was not here so we couldn't get into the building. So we stood out in the rain until management showed up to unlock the door. We would recommend part of our 20% activity fee on top of the cost of the activity go toward cutting an extra key so future guests don't have to wait in the rain.

What a beautiful, historic hotel. I didn't stay here, but I did attend a conference here. I was…read morelucky enough to find street parking on a few days, but they had ample parking on-site too for a fee. The conference space was a good size and the food and drinks supplied were good. I was a late addition so the room block was gone when I attended, but if you can't stay here, I highly recommend the Springhill Suites not far away.

Checked in for a 2 night stay. Seems like a really nice hotel but had a few issues that knocked…read morethem down Positives Room- rooms are nice, small but have a nice layout and pretty comfortable Food. Both restaurants are really good. Had breakfast, drinks and dinner and they all were enjoyed. Negative Parking. Parking is far from where you need to go, long walk to get to lobby. If it is raining plan on being soaked through. I suppose trying to get you to use the valet. Also, need to scan room key to leave, and when I did, the gate at the other exit opened? Had to back out and go through the whole thing again Train a train runs by the entrance to the hotel, seem to come by every 30 minutes at night, so enjoy that. Customer service. Not very accommodating or helpful. App says gym closed at 11:59, so had dinner, did some work then got to the gym around 945. About 10 or so came in and told me I had to go, gym closed at 10. Showed them the app but didn't care, said they were told it closed at 10 and showed me a sign on the door someone had taped there with hours from 6-10. Complained but essentially told me to go F myself. That doesn't happen at a 5 star hotel. Pretty expensive for a sub par experience. Look elsewhere