This is my 5th year renting from Vacation Pontoon rentals. Rex and his team are professional and…read moreknowledgeable. The boats are maintained, properly equipped and run well. They are easy to contact, punctual at delivery and pickup and respond to any problems. I highly recommend them.

0 Stars. Avoid renting from Rex Carroll and Vacation Pontoon Rental AT ALL COSTS! My family rented…read morea tritoon boat from them last week. The first red flag was that they charged me the full price of the rental immediately (about a month before my rental dates). This was not a pending charge on my credit card, but a posted charge in the amount of $2150 for weekly rental (ridiculously expensive, by the way). This is not a standard practice in the rental industry (e.g., rental cars), and is highly problematic. Another red flag is that they offer a discount if you pay with check, which thankfully I did not do. More on that later. We picked up the boat Saturday morning from Rex's assistant, Phil, at the lake's public access point. First, Phil stepped in duck poop and tracked it throughout the entire boat and didn't offer to clean it. I ended up cleaning the boat when we drove it to our pier. In the afternoon, we took the boat out on the lake for our first ride. Within 15 minutes, there was a loud double-pop sound from the engine that was so loud, people from the shore heard it. The engine promptly died and would not restart. We called Phil, who attempted to guide us through troubleshooting, but this failed. We had to get towed by bystanders back to our pier. Phil arrived at approx. 5PM, while we were at dinner. Phil asked for help with trying to test the boat, so my dad, brother, and I left our dinner early to go help. Phil concluded that he had no idea what was wrong with the boat and that he would have to take it out of the water and back to their mechanic. Phil didn't bring a tow-boat, so he decided the only option was to tow it out through our yard with his truck/trailer. We helped him by guiding his truck, moving the boat to our beach (my brother was in the water at multiple points, while Phil basically refused to get in the water despite it being his job). Due to the shape of the beach, Phil's truck couldn't completely lower the trailer into the water and so he was unable to tow the boat fully out of the water. Further, now the boat was stuck on his trailer because it wasn't submerged in the water and too heavy to push it off. So now his truck was stuck in the sand on the beach, the boat was stuck on the trailer, and the grass on the lawn was destroyed from Phil's truck. We had to ask our neighbors to come tow the rental boat off Phil's truck and into the water, so we could redock it and leave it until tomorrow when they could bring a boat to tow it away. At this point it was pitch black outside, so driving it to the public ramp was not possible. So not only did we lose an entire day with the boat, but we wasted almost three hours helping Phil, Phil's truck caused significant damage to the lawn, and we had to ask our neighbors to help us after Phil's stupid idea failed. However, I remained positive because Phil ensured me that Rex would refund us. The next morning, Rex called and told me he was coming to tow the boat, but may not have a replacement boat since another renter also needed their one spare boat. I tried to tell him that we had decided we didn't want to proceed with another rental, I just wanted him to come get his broken boat and refund us our money -- but he told me he couldn't talk further at that moment and literally hung up on me. Rex was over an hour late to tow the boat because the other boat he brought ALSO had mechanical issues (he told me this over the phone). When he arrived to tow our boat, I told him we didn't want his other boat. There was no way I was going to deal with more mechanical issues on our 4-day trip and the company had already proved themselves unreliable. Rex was visibly disappointed. He condescendingly said "This kind of things happen when you rent things, like when you rent a car." I told him I have never experienced any major mechanical issues with a rental car. I told him that I wanted to forget this ever happened and wanted our refund, at which point he sailed away and said we would "talk later". Later, Rex texts me saying he was not giving me a full refund because we didn't want the other "nice" boat he brought. Even though he had to bring the other boat anyways to tow the first boat. When I challenged this, Rex and his staff began ignoring my texts/calls. I never heard from Rex again. When I called his assistant, she said that Rex told her we had agreed to them keeping $400 (the entire security deposit plus $100). Rex never discussed that with me, and it is also arbitrary and unlawful. I calculated what we would owe him based on the contract, and it was less than $80. If you subtract the hours we spent helping Phil and the costs to fix the yard, they would owe US money. I had to contest the charges with my credit card (DON'T give these people a check). Thankfully I have recovered all of the money, but these people are corrupt morons. Don't ever rent from them.

We were fortunate to get truly excellent weather to head out onto the lake for a boat ride with…read moreHarbor Country Adventures! We went on the Classic Lake Tour. Our tour guide was a retired high school history teacher and football coach with all sorts of interesting stories about the region. We passed Mount Baldy, the "living" sand dune that moves, at Indiana Dunes National Park and made it all the way down to a good view of the Century of Progress homes before making our way back. We also got to hear all about the ship, the Emita II, which is a historic ship from the 1950s, and about how it reached its current home. It was also very cute that Captain Jan had the kids come up and take turns at the wheel on the way back. There is a snack bar on the lower level of the boat, and there are restrooms on board. Free parking is available a little walk away - walk towards the Lighthouse Museum, as the dock is behind there. Definitely a great adventure!

Very enjoyable and comfortable experience. You get a different perspective of the shoreline and…read morelighthouse. Live music and drinks/snacks for sale. Only complaint is there was a group with a person who should have been cut off from being served any more alcohol but her friends bought it for her. She was extremely obnoxious and loud and made a lot of people on the boat uncomfortable, especially ones with small children.

We purchased 2 Dixie Sternwheeler tickets for $14 TOTAL on Sunday, July 7, 2024 just before the…read more8:00 p.m. trip. The young woman selling the tickets never indicated the Dixie would not be running that night. We learned from others that the Dixie was down, had only made the 2:00 p.m. Sunday trip, and needed repairs. This girl knew the Dixie was not running and sold us tickets for a ride she knew was not happening on Sunday. She told us to return the following day for a ride. On Monday we were told the Dixie was still not repaired just before the ride was to sail. A man was now selling tickets to people and not telling them the Dixie would not be moving either. When anyone objects they are told, "We don't give refunds." Then WHY are you selling tickets for trips that do not exist? We were told to return Tuesday. This time the young woman was selling tickets to customers and not telling them there would be no rides on Tuesday as the Dixie was still down. Frankly, this is fraud selling tickets to ride a sternwheeler that is not working and then refusing to refund consumers' money. We will not be returning to North Webster so our tickets are worthless. The young woman still wanted to sell me another set of tickets Tuesday night until I told her, "You know full-well that boat is not going anywhere." She muttered, "Oh, I forgot." Apparently, it is their job to sell tickets to anyone walking through the door while knowing the boat won't be running. Tell me what you would call this--a scam, fraud, theft? Do not purchase tickets until you see people walking onto the Dixie because you will be losing your money if the ship needs repairs, unless you happen to live in the immediate area of the Dixie. Refunds should be mandatory when the ship is broken and cannot be repaired for days. The sternwheeler was still not running on Wednesday, July 10 yet tickets were being sold to "Ride the Dixie" on that day too. Hmmmmm! I guess they think we are all "suckers" because they stick us with tickets and keep the money.

The Dixie boat is a summer staple in North Webster. It's still only $7 for a 75 minute cruise…read morearound Webster lake... There is no better value for a family outing anywhere! Webster lake has several small islands with houses that you cruise by, a summer camp and many beautiful cottages. There is a historical soundtrack narrated by Captain Bob Barnes; if you come on Saturday night at 9pm, they nix the soundtrack and Captain Bob sings to you live!

I texted Ray after an evening boating accident messed up our prop. He was there the next day, left…read morewith prop in hand and off to have it refurbished. Was installed the same day. Couldn't ask for better customer service. Amazing!! Will also be getting a spare!!

From the owner: At Affordable Pontoon Hauling (APH) and Detailing LLC our #1 priority is customer service...period!…read moreWe work with YOUR schedule. APH offers many more services than our namesake!!! APH is a full service boat/pontoon transporting provider of local and long distance deliveries. We are the ORIGINAL pontoon UBER of Steuben County Indiana. APH also offers second to none detailing services in a variety of cost effective packages. Since 2016 APH has been meeting the needs of many in Steuben County and the Tri-State area. We are a locally owned and operated, fully insured LLC. Our mission is to provide the best customer service, 100% on-time delivery, at the lowest cost available among our competion. Please call us for your free price quote. Check out our references on Facebook @pontoonhaulhenderson Thank you, Ray and Christina Henderson 260-417-0167

Great experience and an amazing boat ride…read more Friendly people and superb sunset! Highly recommend if you're visiting South Haven in the summer.

this was a waste of time and money. You go out a hundred feet, then go 500' north and 500' south of…read morethe light house. you can literally see the exact same thing by going out to the beach and swimming for 5 minutes. don't waste your money.

We just returned from a 9 day tour of New England with Evelyn, and couldn't be happier with our…read moretrip! We had a wonderful time, and not having to drive in Boston traffic was the Bomb! We had many meals included, and saw the Cog Rail on Mt Washington, Ben and Jerry's ice cream, whale watching, a cranberry bog, maple suger farm, and so much more! What a great way to see the sites! And Evelyn always has everything so well organized! HIGHLY RECOMEND!

My daughter and I just returned from a excursion to Ireland with Evelyn's Excursions. It was…read morewonderful!! Everything was so organized, no worries. Our guide and bus driver, Gary, was delightful. We saw so many interesting, beautiful, costal routes, castles, and the list goes on and on. The price was so reasonable! Most of our meals were included and they were wonderful! I came home completely exhausted - but in a good way. I will cherish these memories for the rest of my life. I would recommend this excursions to everyone. I think we covered almost all of Ireland, and bought the rest from the gift shops.lol.

We had a wonderful morning sailing with Fresh Coast Sailing! We originally had a fishing trip…read morebooked earlier in the week, but unfortunately it was canceled due to rain and high winds. Since our fishing guide was fully booked for the remainder of our vacation, we decided to find another way to get out on the water, and we're so glad we did. The sailboat was beautiful, and the experience was relaxing from start to finish. Captain Andy and first mate were very friendly, and we enjoyed chatting with them about South Haven and the local area. It was a great day on the lake. Overcast, but the sun poked through a few times. We even brought a bottle of champagne and orange juice to enjoy mimosas while we sailed. They were so nice to our kids and even let them help put up the sail and explained the different parts of the sailboat. The entire experience was great and a perfect way to spend a morning on the water with our family. We had a lovely time and would highly recommend Fresh Coast Sailing to anyone visiting South Haven! His boat slip is also in a great location, just below the Old Harbor Inn. We walked into town after our sail for lunch

My wife and I have been sailing with Captain Andy for years and would recommend to anyone in South…read moreHaven. He is from the area and takes the time to answer questions. You will have a great time on any of his sails.

Great place to fish! A great vacation destination for the whole family. I stand by this…read moreestablishment. I like this place.

This is a terrific spot if you're looking to fish, boat (no gasoline use.), jog, walk, walk your…read moredog, or have a picnic! My husband and I go here to fish! They stock the water with Walleye. Which is pretty hard to find! They have lots of small mouth and big mouth bass, and tons of Blue Gills! The trails for walking, are mostly flat. They do have boat rentals, but not at the moment due to COVID. Should have them available again mid July. Even without a boat, you can fish from the shore or pier just fine. You have to use paddles or a trolling motor as there aren't any gas powered motors allowed. The scenery is beautiful! The price is $4.00 a carload for an all day pass. You are free to come and go as you please.

Friendly service and nice employees. great selection. My one stop shop for my fishing needs.read more

Great place when your on or around the lake. They have the basics when you don't have to run to…read moretown. They have gas and pontoon rentals and some local merchandise to remember your visit. Great place when you don't want to make the 40 minute trip to town and back.

This is a great Sunset Cruise in South Haven. I would recommend to others who are looking for a…read moreleisure cruise in South Haven. We enjoyed our Friday evening on the Elsie J. Thanks again!

Had such a wonderful experience with Jensen Charters for my friend's bachelorette weekend - spent…read morethe afternoon on and off the boat and it was a great experience. Recommend!