Cancel

    Open app

    Search

    Lake James Tour

    5.0 (3 reviews)
    Closed 10:00 am - 9:00 pm

    Lake James Tour Photos

    More like Lake James Tour

    Recommended Reviews - Lake James Tour

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration
    Photo of Jme R.
    0
    19
    15

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Robert G.
    12
    12
    12

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 0

    Ask the Community - Lake James Tour

    Verify this business for free

    Get access to customer & competitor insights.

    Verify this business

    pontoon rental - We had enough power for passengers onboard while tubing.

    pontoon rental

    2.8(5 reviews)
    4.6 km

    This is my 5th year renting from Vacation Pontoon rentals. Rex and his team are professional and…read moreknowledgeable. The boats are maintained, properly equipped and run well. They are easy to contact, punctual at delivery and pickup and respond to any problems. I highly recommend them.

    0 Stars. Avoid renting from Rex Carroll and Vacation Pontoon Rental AT ALL COSTS! My family rented…read morea tritoon boat from them last week. The first red flag was that they charged me the full price of the rental immediately (about a month before my rental dates). This was not a pending charge on my credit card, but a posted charge in the amount of $2150 for weekly rental (ridiculously expensive, by the way). This is not a standard practice in the rental industry (e.g., rental cars), and is highly problematic. Another red flag is that they offer a discount if you pay with check, which thankfully I did not do. More on that later. We picked up the boat Saturday morning from Rex's assistant, Phil, at the lake's public access point. First, Phil stepped in duck poop and tracked it throughout the entire boat and didn't offer to clean it. I ended up cleaning the boat when we drove it to our pier. In the afternoon, we took the boat out on the lake for our first ride. Within 15 minutes, there was a loud double-pop sound from the engine that was so loud, people from the shore heard it. The engine promptly died and would not restart. We called Phil, who attempted to guide us through troubleshooting, but this failed. We had to get towed by bystanders back to our pier. Phil arrived at approx. 5PM, while we were at dinner. Phil asked for help with trying to test the boat, so my dad, brother, and I left our dinner early to go help. Phil concluded that he had no idea what was wrong with the boat and that he would have to take it out of the water and back to their mechanic. Phil didn't bring a tow-boat, so he decided the only option was to tow it out through our yard with his truck/trailer. We helped him by guiding his truck, moving the boat to our beach (my brother was in the water at multiple points, while Phil basically refused to get in the water despite it being his job). Due to the shape of the beach, Phil's truck couldn't completely lower the trailer into the water and so he was unable to tow the boat fully out of the water. Further, now the boat was stuck on his trailer because it wasn't submerged in the water and too heavy to push it off. So now his truck was stuck in the sand on the beach, the boat was stuck on the trailer, and the grass on the lawn was destroyed from Phil's truck. We had to ask our neighbors to come tow the rental boat off Phil's truck and into the water, so we could redock it and leave it until tomorrow when they could bring a boat to tow it away. At this point it was pitch black outside, so driving it to the public ramp was not possible. So not only did we lose an entire day with the boat, but we wasted almost three hours helping Phil, Phil's truck caused significant damage to the lawn, and we had to ask our neighbors to help us after Phil's stupid idea failed. However, I remained positive because Phil ensured me that Rex would refund us. The next morning, Rex called and told me he was coming to tow the boat, but may not have a replacement boat since another renter also needed their one spare boat. I tried to tell him that we had decided we didn't want to proceed with another rental, I just wanted him to come get his broken boat and refund us our money -- but he told me he couldn't talk further at that moment and literally hung up on me. Rex was over an hour late to tow the boat because the other boat he brought ALSO had mechanical issues (he told me this over the phone). When he arrived to tow our boat, I told him we didn't want his other boat. There was no way I was going to deal with more mechanical issues on our 4-day trip and the company had already proved themselves unreliable. Rex was visibly disappointed. He condescendingly said "This kind of things happen when you rent things, like when you rent a car." I told him I have never experienced any major mechanical issues with a rental car. I told him that I wanted to forget this ever happened and wanted our refund, at which point he sailed away and said we would "talk later". Later, Rex texts me saying he was not giving me a full refund because we didn't want the other "nice" boat he brought. Even though he had to bring the other boat anyways to tow the first boat. When I challenged this, Rex and his staff began ignoring my texts/calls. I never heard from Rex again. When I called his assistant, she said that Rex told her we had agreed to them keeping $400 (the entire security deposit plus $100). Rex never discussed that with me, and it is also arbitrary and unlawful. I calculated what we would owe him based on the contract, and it was less than $80. If you subtract the hours we spent helping Phil and the costs to fix the yard, they would owe US money. I had to contest the charges with my credit card (DON'T give these people a check). Thankfully I have recovered all of the money, but these people are corrupt morons. Don't ever rent from them.

    Photos
    pontoon rental - Boat came with 2 anchors and 2 augers for swimming

    Boat came with 2 anchors and 2 augers for swimming

    pontoon rental - Evening putt-putt cruise

    Evening putt-putt cruise

    pontoon rental - People

    See all

    People

    Dixie Sternwheeler

    Dixie Sternwheeler

    4.1(9 reviews)
    67.4 km

    We purchased 2 Dixie Sternwheeler tickets for $14 TOTAL on Sunday, July 7, 2024 just before the…read more8:00 p.m. trip. The young woman selling the tickets never indicated the Dixie would not be running that night. We learned from others that the Dixie was down, had only made the 2:00 p.m. Sunday trip, and needed repairs. This girl knew the Dixie was not running and sold us tickets for a ride she knew was not happening on Sunday. She told us to return the following day for a ride. On Monday we were told the Dixie was still not repaired just before the ride was to sail. A man was now selling tickets to people and not telling them the Dixie would not be moving either. When anyone objects they are told, "We don't give refunds." Then WHY are you selling tickets for trips that do not exist? We were told to return Tuesday. This time the young woman was selling tickets to customers and not telling them there would be no rides on Tuesday as the Dixie was still down. Frankly, this is fraud selling tickets to ride a sternwheeler that is not working and then refusing to refund consumers' money. We will not be returning to North Webster so our tickets are worthless. The young woman still wanted to sell me another set of tickets Tuesday night until I told her, "You know full-well that boat is not going anywhere." She muttered, "Oh, I forgot." Apparently, it is their job to sell tickets to anyone walking through the door while knowing the boat won't be running. Tell me what you would call this--a scam, fraud, theft? Do not purchase tickets until you see people walking onto the Dixie because you will be losing your money if the ship needs repairs, unless you happen to live in the immediate area of the Dixie. Refunds should be mandatory when the ship is broken and cannot be repaired for days. The sternwheeler was still not running on Wednesday, July 10 yet tickets were being sold to "Ride the Dixie" on that day too. Hmmmmm! I guess they think we are all "suckers" because they stick us with tickets and keep the money.

    The Dixie boat is a summer staple in North Webster. It's still only $7 for a 75 minute cruise…read morearound Webster lake... There is no better value for a family outing anywhere! Webster lake has several small islands with houses that you cruise by, a summer camp and many beautiful cottages. There is a historical soundtrack narrated by Captain Bob Barnes; if you come on Saturday night at 9pm, they nix the soundtrack and Captain Bob sings to you live!

    Photos
    Dixie Sternwheeler
    Dixie Sternwheeler
    Dixie Sternwheeler

    See all

    Lake James Tour - boattours - Updated June 2026

    Loading...
    Loading...
    Loading...