What a super bunch of professionals here at the Orono office of Kottemann! Warm and welcoming from…read morethe receptionists to the doctors. Thanks for excellent service.

My son has been seen primarily at the Chaska office for the last 15 months. It's been a great…read moreexperience! Dr. Scott is great- professional, thorough and friendly. The office staff is awesome! Kottemann has contests and a point system (and points can be redeemed for gift cards) to help keep kids engaged and having fun while getting braces. My son's experience at Kottemann has been the best!

Absolute worst customer service!…read more Office staff are running this place into the ground. Staff is Non-responsive, incompetent, and/or lacks any real bed-side manner. Beware... regardless of the actual dental services performed, you'll be better served taking your business elsewhere.

Wow - business went in to edit their original response so it wasn't a copy paste exact same reply…read moreas an earlier response from a different review. The business has a broken process to send clients to the back of the line (7+ months wait). I did call the office afterwards and expressed my frustration. Their response was "this is just how it works".

I have seen a number of dentists in my nearly 20 years living in Minneapolis…read more I was referred to Dr Martinson's office by a friend and decided to try the clinic despite the commute (So. Mpls to Wayzata) I was so pleased with his recommendations, staff, and the advanced tools they use and overall experience I have stayed with them since (over 3 years ago) Practical advice and expectations, small town personal attention and advanced equipment really take the fear out of the dentist and make for enjoyable visits. Dr Bruce Martinson is a really down to earth guy, very knowledgable, experienced and great "chair-side" manner. He is also an accomplished sail boat racer!

Dr. Martinson genuinely cares about his patients and I could not speak more highly of him. Every…read moresingle person that works there has been a delight to come in contact with, I genuinely wondered where they hire their personnel because every time I've been there they are so friendly and genuine. Could not recommend them enough. Have never had a bad experience.

Our family recently visited Lake Minnetonka orthodontics with our two young daughters age 10 and 8…read more Our oldest daughter age 10, finished Phase 1 with Dr Carr. Our youngest daughter age 8 just began phase 1. We couldn't be happier with the care and expertise provided. From the moment we walked in, the staff was extremely welcoming and made us feel so comfortable. This definitely helped to put my younger daughter at ease, as she has some dental anxiety. The office is child friendly offering games in waiting room. Again, helping to alleviate some of the anxiety she had about the appointment. The front desk office staff also made every effort to accommodate our busy schedules, which I appreciated. Dr Carr and her dental assistant took the time to thoroughly explain the treatment and procedure before we began. All of our questions were answered with clarity and patience. We were to begin phase 1 of treatment with our youngest. Before we began, Dr Carr showed us a simulation of how the teeth would move during phase 1 of treatment. This was AMAZING! Phase 1 would help make room for the permanent teeth to come in properly. Phase 2 would complete any corrections to the bite or alignment needed after all the permanent teeth came in. This would help to prevent the need for permanent teeth removal like I had when I was a teenager. Again... AMAZING! It is clear Dr Carr and her team pay attention to every detail and are committed to providing the best personalized care. Through the treatment with our older daughter, we noticed significant improvements with her smile. Her classmate's parents often commented on how nice and straight her teeth looked. She will start phase 2 in the near future. I can't wait to see the same changes with my youngest. We highly recommend Dr Carr and her team. Their professionalism, expertise and genuine care sets them apart. I truly believe they are the best orthodontists in the Twin Cities!

Although I absolutely HATED having braces, especially "adult braces", Lake Minnetonka Orthodontics…read moretakes very good care of their patients. I swear some months I was in every week because of some panic related to being 30, pregnant and braces face. I typically saw Dr. Tiziani, and Carr if I couldn't get in with Tiziani. Dr. T always wears pink latex gloves. I think that's the cutest. She is also very understanding that nobody wants to have braces on longer than they first guess. All of the offices are nice. I've been to Minnetonka, Excelsior and Wayzata. They have contests every month (I never won), magazines, and water (maybe tea and hot coco too?). Great staff. Clean environment. I'm always referring.

Dr. William Kottemann left my son high and dry several years ago. He fitted my son with braces, and…read morethen saw him for one more appointment. We had to wait a long time for the next appointment, three weeks longer than he recommended for the next adjustment. When we got there we were informed that he no longer took our insurance plan, and we could either pay in full without insurance, or go elsewhere. At this point we had to find another provider, and my son wore his braces for longer that necessary. Why did they wait so long to let us know this? The next provider adjusted my son's braces to fit much more comfortably, and was much nicer to deal with. Dr. Kottemann obviously cares more about the money than his patients!

I had a great experience with Kottemann Orthodontics. Everyone was very welcoming and friendly…read more They take the time to explain every step of the process and make sure you feel comfortable and informed. Scheduling was a breeze, and they're very accommodating when it comes to busy schedules. Highly recommend!

I got my Invisalign here. Overall, the staff is friendly. Throughout the process, the appointments…read moreand scheduling went well, just a couple minor hiccups along the way. In the end, I feel good about my teeth although they don't feel absolutely perfect. But maybe that's what you get with Invisalign.

The staff is wonderful and respect your time if they are running behind. I had a great office visit…read moreand the dentist was gentle and knowledgeable as I do have dental anxiety!

The dentists are fantastic. The hygienists are hit or miss (there's quite a few of them, so you're…read morelikely to find a good fit eventually. The biggest problem is with the billing department. Over and over, they seem to have problems with acknowledging my payments.

WOULD NOT RECOMMEND. Here's why........I called the Plymouth location for a quote as I was…read morereferred by a patient that completed treatment there. When I called the "call center" stated that we do not do that because everyone is different. I've had ortho on before and been actively shopping about a month. Note: all of the quotes that I have from other ortho's do not detail what is different in the "pricing" to identify why there would be such variation of $1000-3000. In any event, they do not have that info without an appt. So I agreed to schedule the appt for 3/3 and completed the new patient paperwork as requested. This morning they called me and stated that they are going to cancel that appt as "it is not a good fit"! Lynn, the office manager, stated that the receptionist was uncomfortable with an uncomfortable conversation LOL! I suppose the receptionist is going to be the DOCTOR performing the treatment. I also suppose that if the receptionist cannot have an uncomfortable conversation with the general public that person is in the wrong ROLE.

I went in for a "free consult" only to be told that I had to submit a multi-page medical history…read morereport to be seen. They cited HIPAA though all HIPAA requires is that the practice informs the potential patient of their rights to privacy. My suggestion is to leave immediately, which I did, whenever any business requires your personal health information before you're even a customer!

I have been going to several dentists with bad experiences until I found my way back here. I always…read moreremember having a good experience and that I could trust what they said and did. I am so happy I made this decision. Everyone is friendly, Dr. Chris takes the time to explain everything and all your options, no one is trying to scam you, and they legitimately care about who you are, your teeth, and will help you consider options that are most efficient. They are spectacular and I am completely loyal to this place. I have to make a drive to get to this location but it is 100% worth it for an amazing dentist you can trust!

Kind, compassionate staff that go out of their way to make you feel welcome. The dentist is honest…read moreand trustworthy. They run an amazing establishment staffed with great people. Thank you