Never again! Less than 30 minutes from house and I was told it was too far to come out for big jobs…read morebut they would do small things like hooking up a dish washer. I initially reached out for a refrigerator water line install and dishwasher water line install as well as a quote on new pipe hangers and shower, toilet, and sink install which I told the receptionist when booking . I asked the receptionist since I did not have kitchen cabinets and sink installed yet if the water line for dishwasher could be done or if I needed to wait and was told it wasn't an issue. Fast forward and plumber came out put in a line for refrigerator and said dishwasher couldn't be installed until sink was installed. I was charged over $300 for work and never received a quote for other work. After calling back twice inquiring , I finally got called back to say I was too far away for big jobs.

JPS PLUMBING IS THE BEST! We had a pipe leak in our kitchen destroying everything and Dakota at JP…read morePlumbing replaced the pipe, reconnected the dishwasher and sink perfectly. Also repaired the commode in one of our bathrooms. All done at a reasonable price. Thank you Dakota and all team members of JP Plumbing!

I can't say enough good things about them. Friendly, professional and very timely. The first time…read morethey came out and assessed the problem they knew they had to come back. I thought we'd have to wait...they came back the very next day and went above and beyond fixing our issues with old plumbing and a leak with our toilet. Just because I can compare...our contractor had a plumber do our work with a new water heater and the amount he charged was astronomical and he charged every time he came back because he not only took his sweet time coming back he charged a service fee which these guys did not. I felt for the amount of time and work these 2 guys put in it was by far a fair price! I HIGHLY recommend. Especially how courteous they were wearing foot covers and just very nice compared to our overly expensive rude plumber our contractor hired for us.

Highly recommend using Thompson. Their phone operator Jessica was very understanding and they were…read moreable to get into my house to fix a major gas hot water heater problem within a day. Their price was reasonable and fair. Scott and Jake did the work at my house and went above and beyond. I had 3 got water heaters in my basement. The old broken one, a new but incorrect one and the one they installed. They took with them the old broken one and helped me move the new but incorrect one into the garage. This is a local company you can trust to take their time and do good work. I have attacked pictures of their work.

Brian installed the fixtures and rough ends in my bathroom remodel. He did a great job. Would…read morerecommend.

We recently hired Brian to fix a leaking shower and replace a sink drain. He was prompt,…read moreprofessional and reasonable. So glad to find a local plumber, will be calling on him again for any of our plumbing needs.

I can't speak to anyone else's experience, as this review is all my personal experience and opinion…read moreonly, as I know not everyone will have the same experience and I also know there are some solid techs at this company (I have personally dealth with them), but unfortunately I had a nightmare experience with mutiple bad apples in my opinion, and it unfortunately resulted in the end of my storied relationship with a plumber that I thought would be the last one I would ever need, but as they say if something seems too good to be true it usually is... I thought I had found a plumber for life, but my personal experience with Option One ended up with me feeling as though they exhibited failed ownership in addressing an issue caused by errors from their techs, lack of accountability with regard to said issue and becoming confrontational and argumentative when the issue was brought to their attention. Long story short, I had a plumbing blockage that resulted in my front yard needing to be dug up and new pipes being installed in the yard. Upon completion of the job, I experienced flooding in my yard and requested Option One to come out and address the issue. They tried to claim it was an irrigation issue not their problem, but after getting another Option One tech and a plumber from another company to come out, it was confirmed (via photos) that the flooding was due to Option One failing to connect the piping correctly. Instead of taking ownership and accountability for the issue, I was met with defensiveness, along with the above stated lack of ownership and accountability. At one point in the process I even had to ask one of the techs to leave my property because he had such a dismissive unprofessional attitude. I could go on and on but I have already wasted so much time on dealing with this issue that it isn't worth any more of my time. At the end of the day, I found another company to correct the failed work done by Option One and this company apologized on behalf of Option One, as this company felt bad that I had to go through such an ordeal, given that the plumbing industry is already viewed in a negative light by many, right up there with mechanics, car salesmen and attorneys by some. You can read my past reviews to see how much I praised this company in the past, which is why I was so disappointed by what in my personal option was a complete lack of accountability and ownership by multiple individuals across the Option One company. After giving this company multiple five star reviews over the years, I cannot recommend them to anyone anymore as the trust they gained over the years was lost in an instant and based on my personal experience, I cannot in good conscience recommend them to anyone moving forward like I have done in the past.

Daniel Jennings from Option One Plumbing came to my house and did a 100% awesome job checking every…read morepossible issue I could have had with my water pressure. He located the issue and recommended the repair. Thank You Daniel Jennings Barbara Serrano

I called because I had very little water pressure to half of my home. It is an older home, and I…read morewas by myself when three of their service members came over. They spent a total of three minutes in my basement and informed me that my entire home needed to be re piped, that I needed a new water heater AND possibly a new well. I cried. We just purchased our home, it was over whelming and they kept trying to sales pitch me into financing 22k. After they left I called another plumbing company that was highly recommended. They informed me that I just needed my filters changed and a new valve on my water heater. They repaired it, my water is perfect. I do not recommend this company. It felt so awful to experience that. Go with the local guys and not the corporate chains is the moral of my story.

Would not recommend if you need a actual plumber to find a leak and repair it!…read moreThis place is a joke. After a hour the guy puts plumber putty on bathtub drain and try's to tell me he fixed the problem without even getting into the backside wall where the drain pipe has been leaking on my concrete slab under the tub. I showed him my baseboards on the opposite side wall of the bathroom , which clearly shows water damage and water marks. And took him outside where the foundation at the bathroom has mildew or water marks on it. Like the water had been draining out the side of the house some how. Then he proceeded to tell me to spray mildew cleaner on it and give it a "month" to see if it was still leaking!! What in the world! I ended up telling him to leave after wasting over a hour of my time. And I could tell how stupid he was from the comments he made. I would NEVER RECOMMEND this COMPANY TO ANYONE! Stay Far Away from them! Unless you want to just throw your money away.

Really impressive and knowledgeable team to work with! Left a message on a Sunday about a leak,…read morereceived a text response almost immediately. They got me in quickly on Monday. Gave a possible diagnosis over the phone based on my description - Bob was correct in thinking it probably had to do with the AC. Myles and Will went above and beyond to look at everything, all the evidence of leaks and searched until they found the problem. They didn't have parts with them but returned quickly and finished the work same day. They explained what happened, what they did, and how the problem started. Great family owned small company! Cost seemed reasonable in respect to what was done! Would definitely use them again!

Professional, honest, customer focused, thorough, and prompt. These folks always do a great job,…read moreand they clean up the area after the work is done. Highly recommended!

Lane has done excellent work for us. Repairs in sheetrock cannot be detected! He's reliable and…read moredoes not overcharge.

From the owner: Welcome! The Home Help Hub-Lake Norman is dedicated to serving the home maintenance needs of…read moreresidents in Mooresville & LKN areas. Here is a little about how we can help you: We are looking to collaborate with local real estate agents, property managers, business owners, homeowners and other home service providers to expand our reach and attract new customers. We specialize in providing a wide range of handyman services, including small woodworking repair, minor appliance work, electrical fixtures, bathroom/kitchen fixtures, furniture boxed assembly, junk removal, pet waste cleanup service, exterior pressure washing, gutter/window cleaning, simple lawn care servicing.

I live out of town and I called in for a service call for my elderly mother, who is on a fixed…read moreincome with a plumbing issue. Ultimate came out and was very upfront about repairs and cost prior to doing the work . The price was fair, and the work was done quickly and efficiently! They sent me photos of the work and updated me throughout the entire job! I will recommend them to anyone that needs plumbing services done.

This is a LONG review, but very detailed. Sit back & grab a cup of coffee....here we go…read more... So after hurricane Helene, my step daughter called me about hearing a light hissing sound near the second/spare bathroom. She lives in one of our rental homes in NC & since Helene destroyed major roadways in TN & NC, our trip would be over 4.5+ hours one way, so we called Ultimate Plumbing. Ultimate mistake!!! 175.00 service call, no problem as that goes towards the bill. Knew it was a simple fix, couldn't be more than 300.00, maybe 350.00. Saves me 9 hours of driving, well worth it. Come on, it's CPVC...parts are cheap, easy to replace, fast repair...house had a decent size crawl space. water wasn't pouring out from under the house...wasn't that bad of a leak then. Tech was there, smelled of weed (per my family there), & they called me to so the tech could speak with me. I will say he was a polite kid. He said "went from side to side under the house & didn't find any leaks" but ONLY heard it when my step daughter pointed it out. Permission was given by me to cut the insulation near the bathroom the leak was suspected. Not even 5 minutes later my wife got a text with a $1200.00 estimate to repair that & a toilet fill valve (12.00 part, 10 minutes tops). No way he got back under, opened up the insulation of the trailer & got back to his company with estimated parts/time. Being retired GC & have BUILT/Rebuilt some homes in my time, as well as an owner of multiple houses in Hickory NC, and TN...we declined the estimate knowing we were being gouged. October 8th, 2024 was the day of estimate for reference. Got up at 6AM, Drove out there to inspect & repair on the 9th. Got to the house, went under to see that NOTHING was disturbed under the house. Black plastic ground barrier material was undisturbed (covered in dirt), cobwebs everywhere, totally undisturbed. I've learned...TAKE PICTURES & VIDEO. so i did....fighting the charge now, with evidence in hand. Crawled under, clearing cobwebs, and a mummified rat carcass and saw the sagging insulation liner that was noticeably DRIPPING, in the far back corner, unable to seen from access door as it was behind the cinder block supports. Mind you, i am 51, 6'1" and 260lbs and got under this "hard to get into" area they put in the estimate, without issue. Yes, it was dirty under there. its a double wide ON dirt. Again, estimate even stated they didn't cut the liner, so they couldn't see the actual piece(s) that was leaking, & they didn't disturb the "very dirty" plastic lining on the ground. So they even unknowingly ADMITTED they didn't go under or know the parts needed to repair. How do you estimate repairs if you didn't actually SEE the pipes? Go to Home Depot, got some fittings. Under 60.00 for everything possibly needed with extra couplings, 90s & even SharkBite fittings, just incase. had a few 10' sticks of 1/2" CPVC line & glue there from sink feed repairs in the master bathroom in January. I knew how basic and easy these repairs are. Damage: 1 Cracked Tee fitting. $1.05 at Home Depot. Used my multi tool, cut the lines at the Tee and had it glued within 15 minutes (see picture of the Tee removed) with a short extension & coupling used for the lost section of pipe inside the original Tee. Called Mary Jane (i know, right?) at the company, asked what i paid for since the tech never went under the house to actually see it was a simple $1.05 part & easy fast repair. He could have sat in driveway w/ same results, but come up with a $1200.00 estimate..(knowing we were about 9-10 hours (round trip) away because we had mentioned the bridges & roads to Hickory were destroyed through Asheville and TN RT26). she said that she had to call her tech to find out information. As i was asking if she could call us back at...CLICK....she just hung up on me?? never even said goodbye. Never called back either. Customer service?? My credit card company will be receiving the videos, resending digital pictures & copy of my Home Depot receipt (all via email this time) showing the cost of the parts bought to fix & dated the next day while the state was recovering from a natural disaster. Pictures tell a thousand words. no one was under there in a long time. This is about principal of good business practices, calling out companies that are paid to do a service call & actually have to do what they were paid to do. If the tech went under, found the leak & DID do what they claimed, that i would be ok with paying for the service call. If the estimate was anywhere near sane and reasonable, i would have had them do the work to save the drive. Instead, they didnt get any work, a long truthful review, possibly lost more revenue & should lose the credit card dispute. If i lose the dispute, they still LOST A LOT MORE...& i would be ok with their decision. I can sleep at night. Do they? Thank you for taking the time, hope you enjoyed your coffee & this review. Regards Ron