They definitely get 5 stars!…read more We lived at Quail Ridge Highlands for 3 years. In fact, we would still be living there if we had not been relocated out of state. We absolutely loved it there. The staff is absolutely amazing and always goes above and beyond. The community is well kept and maintenance is always on their A - game. I would highly recommend this apartment complex to anyone and would live there again in a heartbeat.

I have been living at Quail Ridge Highlands for almost 2 years and I love it! The staff are very…read morefriendly and responsive to any needs that residents have. The grounds are well maintained and the other residents are quiet and courteous as well. A great area to live!

I would visit my son often at his apartment. I was so impressed with the well kept grounds and…read moreprofessional of the staff. Christy Mayo the property manager was very impressive and extremly knowledgeable about the property and her staff. I notice when she took over the propert she has less staff in the office and maintenance people to sustain the property. However, the standards are maintained. I was so impressed I am now renting an apartment here and I love it. If there's an issue it's taken care of right away. I feel the corporation that employees this staff should feel pround to know that you have great people working for you. Other properties can learn from Ms. Mayo because she sets the standards for professiolism, integrity, and honesty. Whatever she says to better ones stay here it's done.

Nice place to call home! If you're searching, look no further ... stop by and ask for a tour and…read moreyou can even bring your pooch, too!

It's sad that I'm writing this review because the one right before it that I wrote was great…read more Until I wasn't given back my security deposit 6 months later. Emailed every month where Lorencia, Assistant property manager, said my money was in the form of a check being cut and sent via mail. Never received it. Every time I emailed for an update, it was check cancelled and resent via mail. I made sure they had my right address and requested via certified mail- but said it was sent. It getting anywhere.

I went for a tour today and Ken Moore was very professional, patient and presented possibilities…read moreabout considering this complex. Even though his day was extremely busy, he kept a great attitude and did not let anything fluster him. The area seemed quiet and well kept. I liked the space, amenities, and security.

I had a bad experience with somerest at lakeland. I came to apply they said they take vouchers but…read moreI need to make 3x the rent, I called Monday before I paid my $200 for fees; the lady at the front desk said we will work with people who are on disability. just upload my rewards letter, I said ok call back to make sure before I go with everything she said yeah upload your stuff we will look at and combine your voucher amount with your disability I said ok. she said when we get your paper work we will work with you I said ok I submit my paper work and paid hours later I was denied after I was told it will take some days for everything to come bac, my rental history, which I don't owe anything to anyone and my background check which my record is clean, and I had to do a credit check credit check came back 696 and I still don't see the problem when the lady said they will work with me even if I get disability I shouldn't get denied now Im thinking it's about my skin color. the lady said that I could get a co signer but they will have to be on the voucher why a co signer have to be on a voucher if you guys are low income apartments, and why I get denied a hour later ? if they said they was going to work with me if I'm on disability and disabled to work.

Would give zero if I could. From maintenance to management no one ever seems to follow up, take…read moreaccountability, or care about even the basics. For 9/12 months we've had several leaks, reported consistently. We also had to fight for the apartment complex to get 8 very loud people illegally occupying the space above us for more than half of our lease, out. They do not communicate, they did not return phone calls or emails regarding rental verifications. We lost nearly $500 to unresponded to emails and calls requesting such. Eventually we requested a printed ledger and handled it ourselves. The property manager Patti is either not given the support she needs from the corporate office or she's screening every ticked off resident to cover her tail. If you ask for the corporate number you're told that there is not a number, email, or contact higher than her. Regardless of your reasoning for moving here save yourself the peace of mind and rent somewhere else!

Spacious 1 bedroom/1 bath apartment hidden in a quiet community. Management and maintenance…read moresupervisor always available and friendly. Unique views from patios and balconies. Apartment is equipped with great A/C and heating units that are always maintained. Hardwood floors * Large closets * Plenty of counter space Great school district K-12

Ashley & Nicole has been very kind & professional in handling the issue I have been experiencing …read more I appreciate all of their efforts in solving the problem with empathy . Great place to live. Present Tenant

After living at this property for six years, I was extremely disappointed with my move-out…read moreexperience. I was charged for the replacement of blinds as well as a charge related to refurbishing the bathtub, which I felt was unreasonable after being a long-term resident. Unfortunately, my experience with management and corporate was also very frustrating. In particular, my interactions with Nicole Everroad were disappointing, and I did not feel that my concerns were handled professionally or with the level of consideration I would expect from a property where I had lived for six years. What made the situation even more frustrating was being asked to refrain from leaving messages for the reception, with the explanation that "this isn't personal." I completely understand that business matters are not personal, but as a resident, I believe I should be able to communicate my concerns respectfully and receive the same professionalism in return. After six years, I expected a much better move-out experience. Unfortunately, the way the charges and communication were handled left me very disappointed. I would encourage prospective residents to carefully review the move-out policies and potential charges before signing a lease. Carolyn Otish Miller

This place is nice... don't get me wrong... but for those prices, I would expect better service,…read morefully functional/efficient gate system, and equally presentable office areas. So far, the best thing is that my garage is connected to my apartment, my layout was more of a town home, and that they had functions that were fun. They try to give mingling opportunities for everyone with their events and they are really nice. They issue a variety of things for you to choose from as well as inform you of things going on around the Memphis area as well. I thought that was really cool. I had a small one bed room apartment and almost paid a grand after fees are included into the bill though... ugh. The overall appearance of the apartments are beautiful... but I hate white doors; they are really easy to get dirty. Downside is that packages are always getting mixed up or lost in delivery, I never felt the pool was truly cleaned because of spiders (lake nearby), maintenance took forever to come to fix issues, and they are costly when things are not as efficient as they should (gate access for cars, pedestrian gates, garbage pick up,etc). I also felt like the front desk had great relationship among each other, but sometimes I felt as if they weren't as on top of the business side as needed. I only felt like Jonathan the manager was strongest our of the group. Gym is very limited and one campus is a lot larger than the other... this wouldn't be an issue if they allowed access to both gym/laundry facilities were 24 hour but the opposing side is closed after 6pm. I'm assuming that they must be short staffed because it's difficult to get them on the phone, their chat options, etc. I just think they need to find tune some things.

I've lived here almost three years, and the staff is great. Once a neighbor's washing machine…read moreleaked down into my apartment, and the maintenance staff took care of it for me while I was out of town at a baby shower. The loud/party neighbors never stick around long so it's generally quiet. If it's not quiet, management addresses the issue as long as it's not unreasonable (some noise in an apartment is to be expected after all). They also have a valet trash service which I've been enjoying since it means I don't have to traipse to the compactor in the rain/cold/muggy summer heat. It's one of the best complexes I've ever lived in.

My experience Living at Stonebridge Crossing Apartments, owned by IRT living has been a constant…read moredisappointment. Over my time living here I have dealt with numerous unresolved maintenance issues, appliances not working, that take months to be fixed, pests issues that are left unresolved. One of the most upsetting parts has been the leasing companies lack of care for the elderly and tenant complaints. Some months went by where another tenant and I had to constantly check on the welfare of another elderly tenant, who was left in the under garments (completely drenched in sweat) throughout the summer due to their AC not being fixed in months. We gave the person fans, but the leasing company did NOTHING to help. Expect constant issues if you or your family moves here. There's also a constant turnover of management and your needs WILL be ignored. They will NOT budge, despite your complaints Overall, this property is poorly managed and poorly maintained. If I'm being honest, the maintenance crew they have are very respectful and they work hard but the lack of leadership in the management office makes things very difficult for them. As a tenant that has lived here.... PLEASE DONT MOVE HERE, OR ALLOW YOUR LOVED ONES TO MOVE HERE.. I'm sure my review will be deleted, but I hope you all read this and choose a different property. Do NOT allow the inexpensive rental prices to lure you in. You WILL be upset that you moved here. If only it were possible to give 0 stars.. the company has also had their public reviews turned off to prevent current tenants from commenting. The most recent positive review, was done by the office itself.... P.S. You've been warned...

I had a tour scheduled for a certain day and they canceled it an hour before it because of…read more"staffing issues." mind you, i lived over 4 hours at the time and scheduled all my tours on this day. after this, they never reached back out to me either. ghosted by an apartment complex is crazy.

I have a relative that lives there and I help take care of her. She has asked for new carpet for…read moreYEARS as hers is raveling. Also, the only way to pay rent without being assesed a $35 fee is to have it deducted from bank account. She is on fixed income and doesn't have a checking account. So if you want to pay online- its a fee. If you call it in- its a fee. If you want to set it up to come directly from her debit card, it's a fee. The only other way is to get CASH and stand in line at CVS or WalMart. Her debit card has a daily cash out limit- so it would take 3 days to get that much cash from her card to take to WalMart of CVS. I think it's a sucker way to get more money from residents! And her rent has gone UP every year!!

I have lived here for 9 months now. So far no complaints. The appliances seem to work well and the…read moreleasing office employees are nice. Haven't had any maintenance issues so far. Everything is usually kept up nicely.