Somerset Post Acute -- Staff Recognition…read more I've been at Somerset for quite some time, and I believe it's important not only to speak up when something needs improvement, but also to recognize employees who genuinely make a difference in residents' lives. Alma, CNA/RNA, deserves special recognition. One thing I've personally noticed is that throughout the hallways, one of the names you constantly hear is, "Alma, can you help me with this?" or "Alma, can you help me with that?" Somehow, Alma seems to be everywhere. Whether it's a resident, CNA, nurse, RNA, wound care, Activities, or someone else needing an extra hand, she's always willing to step in, usually with a smile and positive attitude. What also stands out about Alma is that she understands resident care isn't only about completing a task. Sometimes a resident needs encouragement, motivation, patience, or simply someone willing to listen. She provides that human connection, which can make a tremendous difference to someone living in a facility. Alma's work ethic, compassion, positive attitude, and willingness to help residents and coworkers deserve recognition. In my experience, she represents many of the qualities you hope to find in someone caring for residents. Rebecca handles scheduling along with multiple office responsibilities. Despite having a lot on her plate, she remains approachable, positive, and willing to help residents and staff, always with a caring attitude. Saron, Director of Human Resources, has also made a very positive impression on me. When I've struggled to get certain matters addressed, Saron has stepped in and helped make things happen quickly. She's caring, dependable, responsive, and an important part of the team working behind the scenes to support the facility and its staff. Krystal, CNA/RNA, genuinely cares about her residents, maintains a good attitude, and treats people with kindness and respect. Luisa, CNA, works hard, is willing to help, and makes an effort to provide her residents with good care. Narmin, CNA, is another staff member I appreciate. She's always trying to help wherever she can and maintains a positive attitude. Katrina, in wound care and infection control, is someone I've known for almost three years. From day one, she has treated me with kindness, professionalism, and respect. She has a warm personality, excellent manners, and a sweet way of interacting with residents that makes people feel comfortable and cared for. I also want to recognize our Activities Department. Mary is compassionate and attentive and works hard to make sure residents have activities and opportunities that meet their needs. She stays involved and makes an effort to keep residents engaged. Sarina, who works in Activities on weekends, is charismatic and encouraging. She motivates residents to come to the dining room, socialize, participate in activities, and spend time outside their rooms. Her positive energy is greatly appreciated. Finally, I want to welcome our new Administrator, Jose. My early impression is that he's thoughtful and capable and can bring fresh ideas and positive changes to Somerset Post Acute. I believe the facility can move in a positive direction under his leadership, together with our new DON, Terry, our DSD, and the rest of the leadership team. No healthcare facility is perfect, and this is difficult work. Residents see more than people sometimes realize. We notice employees who take an extra moment to listen, answer when someone needs help, encourage residents when they're struggling, and continue treating people with dignity. To Alma, Rebecca, Saron, Krystal, Luisa, Narmin, Katrina, Mary, Sarina, Jose, Terry, and the other employees who work hard every day: your efforts are noticed and appreciated. Thank you for everything you do for the residents of Somerset Post Acute.

Helene a CNA tried to cut off my ear in room 8 next to the sliding door she was I saw her @ motel 6…read morein Chula Vista on sixth ave behind black angus she was smoking a fat marijuana blunt the Licensed CNA has nappy hair she smelled and dirt under her finger nails I would ask for food and drink and she ignored me what should I do I have ptsd from her the facility moved the shelf next to my bed so she could get to me over a 45-60 day stay she cut me with a razor blade I told supervisor Jill and she was fired I still see her in my nightmares and I wake up suddenly all the time she's not there I need advice please??????.....!!!!!!!

I was admitted to this facility for 20 days from a broken knee cap. I was treated very well from…read moreeveryone on staff from various shifts. I want to thank NuNu, Dillon, Isaac, Delfina, Grace, Eddie, Pam, for all of their assistance and understanding during my stay. The physical therapy department is excellent. They are all caring, understanding in all of the different ailments from all kinds of different patients. I want to thank Jacalyn, Jim, Claudia, Max and Ranon for all of the therapy and helpful ideas to continue my own therapy at home. The facility is very clean and doesn't have any kind of smell to it. I like the fact that they have ice water available all the time and staff will come around and ask if you would like ice refill and even a water refill. I would recommend this place for injury rehab and for your elderly loved ones.

My mom had dementia, fractured her knee and had to be taken there because I couldn't care for her…read more24/7 and don't have the means to have a nurse at home. -My mom's clothes got "lost" day 1. I dropped them off, name on each piece, including a small blanket. I visit the next day and she's wearing someone else's clothes. Her blanket no where to be found. When I went to pick up her clothes after her passing, they tried to give me a bunch of stuff that wants hers. And I only got back one shirt and 1 pant. Out of 4 tops and 3 pants I had bought her. -The place stinks -Nurses were good while we visited, other than that they didn't help her. -She got mrsa, within a week of her being there. No one noticed it until they had to call 911 to take her to the hospital, almost a week later. -Lost like 15 pounds in those 2 weeks. She wasn't eating and they didn't tried to get her to eat. -I asked all the questions, they "tried" to communicate, asked me different things she liked to eat to get her to eat, or liked to do so she can have some distractions. But nothing went any further than that. -Half of the time I visited I found her soiled. I visited every other day, as I was taking turns with my brother. All of this because we don't have the means for the good places. If your loved one doesn't have a voice, avoid this place. Because they won't take care of them at all. It was the worst experience for all of us. *The people who can speak up for themselves, were ok. This was mid-January 2026

The staff is amazing, especially Jeanette, they were accommodating under the circumstances we faced…read moreand we really appreciated their flexibility with us. The staff was very kind and helpful.

I took a tour of Parkway Hills and the facility is very clean! Everyone was so warm and welcoming…read morefrom the DON Mwazi, to the Admissions Director. Social services was also very informative about resources available and discharge plans. Very impressed!

Staff is respectful and friendly. Food is ok. Major problems with their pharmacy. I went a day…read morewithout my medicine because staff didn't reorder when my pills ran out. Pharmacy took 2 days to deliver order.

The biggest take away after having my grandfather here for a month is that he lost every last skill…read morehe had for ADL and got worse than he was when he got there. He got an infection due to neglect, an open pressure sore, his clothes were only changed 3 times in a total of 4 weeks, and he had two showers in a month. I was very clear with them about me doing his laundry to ensure nothing was lost. Even still, they took his laundry and lost his clothes. I visited him every 2-3 days and spent most of my time at the nurse's station harping on them about lack of care and why he had become wheelchair bound after several weeks there when before he got there he was walking. Myself and other family members would find him sleeping bedside on his wheelchair on a regular basis. He couldn't reach his call light from the side of the bed, and he shared they never checked on him. He got an open sore on his tailbone from sitting in his wheelchair 24/7. The photos they posted are fluff; the place is a totally apocalyptic like. Dirty, old and broken, wreaks, and residents all over struggling to get around on their own. Getting parking in the bottom lot or the garage was usually a challenge. The outdoor areas were also filthy and gross. No real place to visit with residents. And sadly, the employees do not care (aside from Bong and Alex). Social services - useless.. she was aware of these issues and agreed that there was a lack of proper care at a level she wouldn't allow for her own self or family member and nothing changed. Even after a meeting with the ombudsman, the neglect continued until I discharged him because I was terrified he would die there. He went to the hospital for SOB and was sent to post-acute to gain cardiovascular strength and improve his ability to move around (in and out of bed, up and down stairs, walking longer distances). He was admitted to this facility relying on only a cane to walk short distances, he left unable to walk AT ALL, even with a walker.

Stillwater is a great and beautiful property. It was recently remodeled and it looks really nice! I…read morewould absolutely recommend this place.

My sister in law ended up having to stay here for an period and they took wonderful care of her…read more Clean facility and would recommend.

I recently had the opportunity to visit Country Manor La Mesa and was truly impressed. The facility…read moreis beautiful, clean, and welcoming, with a great location tucked away near Lake Murray. From the moment I arrived, everyone made me feel welcome. Andrew, the Social Services Director, was very informative, and I also had the pleasure of meeting Rhodora, the Director of Nursing, Lyann Dunkel, Director of Business Development, the Admissions team, and the rest of the staff. Their professionalism, compassion, and teamwork were evident throughout my visit. The residents appeared happy, well cared for, and engaged, which speaks volumes about the quality of care provided. I would confidently recommend Country Manor La Mesa to anyone looking for exceptional short-term rehabilitation or skilled nursing care. Thank you to the entire team for your warm hospitality and for the outstanding care you provide to your residents and their families.

The staff was amazing the treatment was great and even though my father didnt like being away from…read morehis wife while healing from a broken bone they made sure to make him feel cared for and healed quickly with the great pt and ot he was with is wife in just over 30 days Ortho was realy impressed and he misses the bingo and great food

I appreciate Michelle, the care coordinator and Maraveen at the front desk so much. Maraveen…read morerelayed the message to my therapist that I was was canceling because I didn't want therapy services anymore. She did her job. However, the therapist didn't and was creeping around my neighborhood trying to convince me he was a "mobile outreach person". I want to know WHO made him "mobile outreach?" He called me on the day of my appt. with him and I told him I canceled my therapy sessions with him. He kept trying to give me this "from a clinical perspective bs". He asked if he could come into my home!!!" I was like, "Why didn't you call my sister if you were so concerned about me?" He didn't say anything because he couldn't. My sister is with me every other day and she is my emergency contact. He read all of the notes so I am pretty sure he knew that. I am a single female that lives alone. I only give 5 stars to Michelle and Maraveen.

There has been little improvement here at this place but much at all. I feel like I'm getting the…read moreservices I need whenever I see Dr.Elena she's amazing I love Dr.Elena so much. She's the best to work with ,but now they have me with a "therapist" named Maggie every 2 weeks. Well I haven't been able to see her due to her being out. Which is fine with me ,but I feel like there should be a replacement therapist for her while she's out that can help her clients. I did feel like I was "threatened" by my "therapist" Maggie to have my services dropped from here in December 2024 which I wasn't too happy with her when she did that. It made uncomfortable and upset. I'm letting that slide this time due to wanting to continue to see Dr.Elena still. If this happens again I'll have to think about continuing my services here. I will not be "threatened" by a "professional healthcare worker" to drop my services at "professional healthcare place." I called over the to reschedule my appointment with my "therapist" Maggie and the "receptionist" lady at "the front desk" had me on hold for over 5 minutes. I hung my phone and never called back. I had to call back again to reschedule my appointment with my "therapist" Maggie. When you go into the building you have to ask "the front desk" for the key for to bathrooms. Sahara is the best "nurse" I love her she's so cool. They do want you to come in and wait "10 minutes" prior to your appointment time. They can't explain why they want you to do that. If you arrive early to your appointment they won't take you back early. If you arrive to your appointment on time they won't take you back to your appointment right away they make you wait 5-10 minutes. They are always late with everyone's scheduled appointment times. They do ask if have been exposed to COVID & ask you a few questions if you're sick & Do check your temperature on your wrist too. I haven't seen Russell so he isn't there anymore.

My husband had a stroke & aneurysm November 2024. He wound up back in the hospital January 2025…read morewith Hydrocephalus. February 15th 2025 he was sent to Cottonwood & was released a few days before Christmas to a different facility closer to our home. I have to say Cottonwood is a wonderful SNF. Everyone was great. The place is clean. The nurses, CNAs, & therapist took such great care of him. If there's an issue they address it immediately. My husband is a very picky eater. Unfortunately we live in San Diego & Cottonwood is in El Cajon, so it was difficult for me to get there every day. The receptionists Arecelli & Ally made sure he received any food I ordered. Everyone is friendly & helpful. Alexandra was a great help making appointments & setting up transportation for my husband's doctors appointments. I definitely recommend Cottonwood. Thank you everyone. My husband just told me they called to check up on how he's doing. I miss this facility.

Substandard healthcare with equally deplorable living conditions. Electrical sockets not properly…read morecovered, and probably not tamper resistant, despite the patient population being overwhelmingly elderly with severe conditions. There is a serious pest control issue (ants indoors and in patient rooms). There is no dignity neither privacy, and nursing staff takes at minimum 30 minutes to attend a patient's most petty and serious matters. I see elderly patients on wheelchairs just strewn about all over the lobby and at times obstructing the hallways, making you wonder whether they brought themselves out there, or if any of the healthcare workers simply left them there. I was here to visit my eldest brother, who recently is on the mend from a serious and rare necrotic infection. He was sent here from a UCSD hospital, who did not seem to offer him much of a choice at all. While he is lucky to be young enough to put up with a relatively shitty recovery and assistance, being soaked in urine for two hours and not given clean linens and clothing with "meal time" as an excuse for obvious negligence and healthcare abuse for someone who already has a hard time fending for himself is not grounds for recovery. The situation as it is is already hostile to neurodivergent patients, as my brother is one, too. The only time he got faster care was because we had an able-bodied person with us at the time. If this and any other healthcare facilities like this one were your choice, and you were already getting better healthcare where you are, fight for your right to stay, even if it may cost money later on, because this is not worth saving money over. The only positives that exist are the facility is air conditioned and the staff appears to be nice. The food is reported to be mediocre.