The Doctor is the only issue. The daytime staff rocks! They are all so compassionate and really…read moreseem to care about the patients. They really surprised me. I'd have to say this place is kind of a diamond in the ruff. I've been to a lot of nursing homes/rehabs and they aren't always so consistent. The Doctor only coming into town once a month is ridiculous though some times they need to see them more and if not at least address all the issues that rare time you do show up:/ But everybody else is wonderful!

The staff is amazing, especially Jeanette, they were accommodating under the circumstances we faced…read moreand we really appreciated their flexibility with us. The staff was very kind and helpful.

My husband had a stroke & aneurysm November 2024. He wound up back in the hospital January 2025…read morewith Hydrocephalus. February 15th 2025 he was sent to Cottonwood & was released a few days before Christmas to a different facility closer to our home. I have to say Cottonwood is a wonderful SNF. Everyone was great. The place is clean. The nurses, CNAs, & therapist took such great care of him. If there's an issue they address it immediately. My husband is a very picky eater. Unfortunately we live in San Diego & Cottonwood is in El Cajon, so it was difficult for me to get there every day. The receptionists Arecelli & Ally made sure he received any food I ordered. Everyone is friendly & helpful. Alexandra was a great help making appointments & setting up transportation for my husband's doctors appointments. I definitely recommend Cottonwood. Thank you everyone. My husband just told me they called to check up on how he's doing. I miss this facility.

Lacks care quality they just don't care about the people they are supposed to be taking care they…read moretake forever to respond when you call them to get help

The biggest take away after having my grandfather here for a month is that he lost every last skill…read morehe had for ADL and got worse than he was when he got there. He got an infection due to neglect, an open pressure sore, his clothes were only changed 3 times in a total of 4 weeks, and he had two showers in a month. I was very clear with them about me doing his laundry to ensure nothing was lost. Even still, they took his laundry and lost his clothes. I visited him every 2-3 days and spent most of my time at the nurse's station harping on them about lack of care and why he had become wheelchair bound after several weeks there when before he got there he was walking. Myself and other family members would find him sleeping bedside on his wheelchair on a regular basis. He couldn't reach his call light from the side of the bed, and he shared they never checked on him. He got an open sore on his tailbone from sitting in his wheelchair 24/7. The photos they posted are fluff; the place is a totally apocalyptic like. Dirty, old and broken, wreaks, and residents all over struggling to get around on their own. Getting parking in the bottom lot or the garage was usually a challenge. The outdoor areas were also filthy and gross. No real place to visit with residents. And sadly, the employees do not care (aside from Bong and Alex). Social services - useless.. she was aware of these issues and agreed that there was a lack of proper care at a level she wouldn't allow for her own self or family member and nothing changed. Even after a meeting with the ombudsman, the neglect continued until I discharged him because I was terrified he would die there. He went to the hospital for SOB and was sent to post-acute to gain cardiovascular strength and improve his ability to move around (in and out of bed, up and down stairs, walking longer distances). He was admitted to this facility relying on only a cane to walk short distances, he left unable to walk AT ALL, even with a walker.

Staff is respectful and friendly. Food is ok. Major problems with their pharmacy. I went a day…read morewithout my medicine because staff didn't reorder when my pills ran out. Pharmacy took 2 days to deliver order.

I was admitted to this facility for 20 days from a broken knee cap. I was treated very well from…read moreeveryone on staff from various shifts. I want to thank NuNu, Dillon, Isaac, Delfina, Grace, Eddie, Pam, for all of their assistance and understanding during my stay. The physical therapy department is excellent. They are all caring, understanding in all of the different ailments from all kinds of different patients. I want to thank Jacalyn, Jim, Claudia, Max and Ranon for all of the therapy and helpful ideas to continue my own therapy at home. The facility is very clean and doesn't have any kind of smell to it. I like the fact that they have ice water available all the time and staff will come around and ask if you would like ice refill and even a water refill. I would recommend this place for injury rehab and for your elderly loved ones.

My mom had dementia, fractured her knee and had to be taken there because I couldn't care for her…read more24/7 and don't have the means to have a nurse at home. -My mom's clothes got "lost" day 1. I dropped them off, name on each piece, including a small blanket. I visit the next day and she's wearing someone else's clothes. Her blanket no where to be found. When I went to pick up her clothes after her passing, they tried to give me a bunch of stuff that wants hers. And I only got back one shirt and 1 pant. Out of 4 tops and 3 pants I had bought her. -The place stinks -Nurses were good while we visited, other than that they didn't help her. -She got mrsa, within a week of her being there. No one noticed it until they had to call 911 to take her to the hospital, almost a week later. -Lost like 15 pounds in those 2 weeks. She wasn't eating and they didn't tried to get her to eat. -I asked all the questions, they "tried" to communicate, asked me different things she liked to eat to get her to eat, or liked to do so she can have some distractions. But nothing went any further than that. -Half of the time I visited I found her soiled. I visited every other day, as I was taking turns with my brother. All of this because we don't have the means for the good places. If your loved one doesn't have a voice, avoid this place. Because they won't take care of them at all. It was the worst experience for all of us. *The people who can speak up for themselves, were ok. This was mid-January 2026

Stillwater is a great and beautiful property. It was recently remodeled and it looks really nice! I…read morewould absolutely recommend this place.

My sister in law ended up having to stay here for an period and they took wonderful care of her…read more Clean facility and would recommend.

They have new management who have let go their billing department fired them. the phones have been…read moreshut down. I am trying to figure out my bill, I tried to set up bank drafts to autopay them the past employees told me that I do not owe anything because Medi-Cal has accepted my husband .a few weeks later I start getting bills but no one called to tell me I did now have to pay but no one set me a bill until yesterday which included bak months from 2025 ,they seem to be charging me for visits to see my husband. and the price they are charging me is unaffordable for me on Medicare social security and Medi-cal .Ihave been calling daily speaking to the front office and was told the billing department employees had been let go and new people had been hired after a week leaving messages I was asked to call again this morning and all the phones were disconnected.

This place looks nothing like your picture. This place is dirty unsafe and the staff are good my…read moredad is blind so I call and they have to bring him the phone and they make it a hassle just to talk to him they tell me call back all the time because the phone is in use and make up all kinds of bs I rate this place a big "0"I walked by the front desk and just winze my way through like nothing I would not recommend this place for anyone!!!!!

I have been here for almost 6 months helping my grandma. The staff is absolutely amazing!! The…read morefront desk are always on track of everyone's needs. The nurses are amazing. The head department and the staff come together and participate to do things for the facility. They keep the residents entertained. Lots of activity, celebration of every holiday and etc. Mary the activity staff is absolutely the best by keeping everyone on track.

My husband was taken to the ER and then discharged and transfered to an other senior assisted…read morefacility now I am trying to get all his belongings and first they tell me it was all put in the social workers office and then when we go to pick it up they say he took it all with him. No way did he go to the emergency room with a large suitcase senior living facility. I want to file a formal complaint because they have everything he owed.

i had the best care while i was at Amaya Springs. The therapy team did a miracle with me. i am…read moreforever grateful. thank you amaya

Oh everything can improve! I called the state in these folks and as retaliation for this they…read moreaccused my son of inappropriately touching me. There was so much going on here in this facility and the director of nursing and the head honcho, Trevor were not interested in any complaints! I, at the time was 52 years old and within all of my faculties. I was there for rehabilitation of a broken arm and trouble walking. The director of nursing was disrespectful and when asked to not come to my room anymore she continued to do so. This continued until I called the state again and she finally stopped after 8 months of being there and 3 phone calls to the county! They had a cat there that risked the hallways and threw up in the rooms and was in and out regardless of the fact that I'm severely allergic and I let the. Know this! Is wake up to the cat sitting in my window seal in my room starring at me. Again. I had to call the state to have that addressed because they did nothing about it until they were penalized for it. It was a horrible experience to be there. If your family is not with you in the facility you will be mistreated, I promise!!