The good: - friendly service…read more - champagne at check in - the snack pantry - the toiletries The not-so-good: - the mattresses are very squishy! We did not sleep well. And the material of the sheets wasn't nice. For a hotel of this price point, I'd expect nicer bedding!

Wow. This hotel was amazing. We arrived and the front desk was so nice and gave us free champagne…read moreand let us check in early. They upgraded us to a fantastic view of Lake Washington. The room was wonderful. Everything was clean and elegant. This was one of the most comfortable hotel beds I've ever slept in. The room was spacious and had a little balcony to view the water and fire pits below. There are four restaurants in the area breakfast/lunch, French Bistro, Italian, and Mexican. There is ample parking in an underground garage. From 10pm-12am they open the "pantry" which has free snacks. I can't say enough good things about this hotel.

Easily accessible with courtesy Valet parking…read more Excellent room, comfortable bed, big shower in bathroom which I prefer and makes me more comfortable. All the toiletries you need (except toothbrush and toothpaste which I'm sure they can provide in a bind). Hot water carafe for tea - loved that! They have some really good teas! The coffee at the Hearst restaurant is first rate! I will definitely be back as it was a restful sleep and when you set the temp in the room it is maintained and that is most important to me for sleeping.

We stayed at The Heathman rather than drive to Kirkland the morning of a planned surgery. What a…read moregreat location! The staff was very friendly and even offered to check into what restaurants would be open on Easter. They sent us the results after researching. The valet service was prompt. The room we booked was fantastic. We had a small bar area, desk, couch, and a balcony. If your travels take you to Kirkland I recommend looking at The Heathman.

We were in town for business and this was a lovely place for lodging. Nicky and Arman at the front…read moredesk were very helpful and accommodating. Our room was nicely curated and there was great space for working and lining up our supermarket sushi from the nearby QFC grocery store that Nicky recommended. The little loveseat and ottoman served us perfectly as we enjoyed watching our favorite programs. The room was very clean. The road noise on the north side was more than what I'm used to but I slept very well.

I have stayed here 3 times before and I can say that I have had a great experience every time that…read moreI have stayed there. The staff has been welcoming, the rooms are clean and plenty of restaurant options around. They offer drinks and food at breathtaking and dinner but it is not included. The gym faces the street which is pretty cool and the pool area is very spacious. If you are going to Seattle and are planning to stay in Kirkland. This is your place!

This place was amazing!! And it was in walking distance of a lavender field and a ton of wineries!!…read moreI'd definitely go back. Upon checking in everyone gets a welcome glass of wine, white, red or rose. I love that small touch, especially because they're centered in WA wine country. The room was huge, included a soaking tub and separate shower area. We had a working fire place and a gorgeous balcony where a humming bird greeted me in the morning. I felt like a Disney princess baby! The grounds are gorgeous and there are a ton of spaces to rest, sit, explore, sit among wild flowers and fountains. I read a book in the warm sun, feet up on a bench among wild flowers. I also enjoyed the restaurant in premise and had a long luxurious soak in the hot tub. I loved the plush robes in the rooms and you can customize your shower experience by adjusting the temperature yourself. I loved every bit of my overnight stay with my 2 besties. We split one night and paid about $115 bucks each which made the room about $345 give or take. We had 2 comfy beds in the room and plenty of space! I had a fabulous time and loved that we were able to winery/vineyard and restaurant hop in close proximity of our lodge!

My family and I bought tickets to the Willows Lodge special Easter brunch. We showed up 15 minutes…read moreearly and I kind of think they're not too used to doing this. There was no one there to greet us and looked like that they were still getting the dining room ready. The hostess did not come out until five minutes before seating time. I was kind of disappointed since this was supposed to be a special Easter brunch, but there was nothing to indicate that this was for Easter other than a few of the desserts. No Easter bunny, there are a couple Easter egg decorations on every table, but that was about it. Still, the ambience was good, a fancy brunch at a fancy hotel. The wait staff provided excellent service. The food was provided in a pretty good spread. The prime rib and the fresh oysters were probably the standout of the food. I don't know why they only have one person with two tiny hot plates to man the made to order station there for everyone. The family did like the desserts, they were very cute. My wife thought that they were too sweet, but that just means I like them a lot. All in all, it was a good brunch to experience once for a special occasion. No huge complaints here.

I have to admit I had no idea this place even existed (we had lived in Edmonds for many years and…read morecame back for a visit.) I stumbled upon The Lodge when looking on Costco travel. I am so happy we found it. We felt welcomed soon as we arrived. While waiting for our room we had a cocktail in the lobby bar and we browsed the different art. The rooms are lovely. We had a double queen room with vaulted ceilings. During our stay is was very hot and our room stayed so nice and cool. Do not hesitate staying here. It's a lovely, modern hotel that was so peaceful for our quick trip.

In room dining doesn't exist, but it's advertised. I waited an hour to get services, called when it…read moredidn't arrive and then was transferred to a voicemail... I never got a response or what I ordered. The downstairs bar was listed as open with live music on Fridays and Saturdays. It was closed. I had to DoorDash my coffee every morning. The hefty male bartender at the bar on the lobby floor was cheeky...his words weren't rude but his sarcasm was obvious.... Last call is at 9pm on Saturday... not 10pm as advertised.... Or he just wanted to close up early. My DoorDash bill is approaching $300 for things that were advertised as available on hotel property. It's in the middle of the woods...so, you're going to have to outsource just about everything they tell you is available on property.The door dashers and uber drivers are very nice here. The front desk people were very nice. The room attendants are very accommodating and sweet. The restaurant and bar staff have no business being in the service industry. If they don't enjoy doing their job, what are they even doing here? Valet Parker's were all lovely and accommodating. Beds were clean and comfortable... the carpets were very dirty. The trails, trees, lake ... gorgeous. This place could be exceptionally excellent if they actually provided the services as they are advertised. Kind of a bummer that we chose the spend 4 nights and 5 days here. It would have been cheaper to stay at a nicer hotel closer to restaurants and things that are operating as advertised.

I had a mediocre experience at La Quinta…read more The bare essentials were available. Our stay included wifi, parking, and breakfast. Rooms were kind of dimly lit except for the bathroom. Shower worked fine. Pillows, blankets, and bed were meh. There's also a small fridge and microwave. The heater was great and kept us pretty toasty considering how thin the blankets were. The free breakfast is basically coffee/tea + yogurt, some fruit, and a packaged pastry (like a waffle). On our last night, the bathroom light broke, so we ended up having to use the bathroom in the dark. Showering in the dark - not fun. We asked the front desk guy for help, but no one was going to be around until the next day to repair the broken light.

The good: The…read moreprices are reasonable for the area. There is free breakfast, though it is questionable, and there was little fresh fruit or vegetables. There is a gym! There is a laundry! It smells nice throughout the hotel. The hotel common areas are really clean. 2/4 staff were lovely to work with. The bad and ugly: Room was not properly cleaned...even after asking a few times. There was hair in the bed, the first night, before I laid in the bed. The toilet and tub were not properly cleaned. And that should be enough for a 1-2 star review. Room got cleaner over the stay. Toilet was sorry the whole time, I just sanitized what I could. The twilight zone: The front desk staff was mostly nice, until I got Carly when I tried to check out. I explained to her that as a corporate guest, I needed to itemize and pay for personal items (toothbrush, toothpaste, mouthwash) separately. Enter the rudeness...and my shock. She seemed nice enough to the other guests. Carly snapped that she needs to see my card...which is obvious if I am about to pay. I handed her both my personal card and my corporate card. I tried to make a joke about how I couldn't refuse to give her my cards anyway. She responded, "Well you could refuse but you wouldn't be allowed out." At this point I looked up for a smile thinking she was joking also...she wasn't. I said, "I would never actually do that. I am (insert my age) and travel for business all the time." She continues to punch in numbers or something and doesn't look up. I asked her to please remember that it was non-food items that needed to be separate. She cut me off mid sentence with a, "Yes I know," or something like that. She was dismissive and irritable. When I asked her why the toothbrush, toothpaste and mouthwash were $40, she realized her mistake. She was very annoyed and then rather than apologize, she sighed and started to attempt to correct the issue. When I reiterated the way the expenses needed to processed on a corporate acct, she rolled her eyes. At this point, I am in the twilight zone...and developing a migraine. I literally could not parse how we got here or what I did to deserve such classless behavior. At the end, it took about 35 minutes and a manager to resolve the issue. The manager was also defensive, not once did she show concern for the way I was treated or customer service. No apology for the mistake or the dirty room. Just equivocations and detours off the issues. Not worth it. Won't repeat the visit.

Carillon Point Marina Property Management is possibly the rudest, most illogical group of…read moreindividuals I have encountered. They only uphold the lease agreement when it suits them and make up rules to money grab. To the point where it goes against Washington State Tenants rights in their approach.

I like this property a lot, but I wish people would be more respectful and keep their dogs on a…read moreleash. People can be so rude sometimes.

This is a great hotel with its own parking garage. The rooms are clean, modern and cozy. I the…read moreslippers they give you, definitely a huge win since the floors aren't carpeted and they can be cold. The location is great since the Redmond town center is directly across the parking lot. There's some nice shops and I believe a movie theater. Great place to stay while in Redmond.

They refused to honor the fact that I specifically booked a room with two beds and only offered a…read moreroom with one. When I asked if they had any other options, the clerk clearly saw one, left the room to call his manager and came back and said there was nothing he could do. They don't honor their reservations and clearly don't prioritize the guest experience. Very disappointed in the lack of customer service.

My wife and I stayed here for a week or two (unfortunately). This is the second time we have stayed…read morehere. We have had an issue with the hotel both times. This time I was charged on two different cards. They said they didn't do it regardless of me having proof that they did.

It's a two star hotel. I was worried about my experience based on the horrible reviews. But I…read morewanted a hotel room for one night close to Chateau Ste. Michelle Winery. And this hotel is approximately two miles from the venue. Depending on when you book a room here it may cost $100-$150 a night. It's not a fancy hotel at all. And you have to request room service. My room was pleasant enough for one night. Super friendly check in. The free breakfast was also a nice surprise. Waffles, scrambled eggs, sausage, toast, yogurt and fruit. Coffee and fruit juices. No photos because the breakfast room was fairly busy. But I was surprised by how good it was. And it was fairly quiet. Maybe because I had a room in the third floor. Apparently there is a pool and jacuzzi too but I didn't use them. Conveniently located next to I405 if you're here visiting. Anyways, my experience was good. SYOY!

I was here for an event, in the Evergreen Ballroom. The location was beautiful with top-notch…read moreservice. The convenient shopping options were an added bonus.

We had a very nice staycation here recently. Staff was very helpful and friendly…read more Pays to be a member of the Hyatt loyalty program - early check in, late check out and a really nice welcome basket and a very nice note from management. We got a nice corner king room and one nice thing about the stay - very quiet. Solid construction. It's nice to have a room where you don't hear guests stomping around upstairs. Loved that it is a pet friendly property too. Our little pooch is quiet and well behaved and made a lot of friends during our stay. Nice having 13 Coins downstairs as it's always a solid choice. Very handy to just pop out of the elevator and head to a nice restaurant. If you feel like dim sum - just head over the skybridge to Din Tai Fung. Love that option too. Definitely recommended. Only slight disappointment was no spa/hot tub on the workout floor. Good stuff.