I wanted to put in a VERY good word for Kyle Hershberger's window cleaning service here in Incline Village, NV. He told me he's been in this business for 11 years, and I am so fortunate to now be one of his newer clients! He'd washed the windows of a few units in my townhome complex, and had the foresight to leave his business card at the door of the rest of the units. I'd tried another local window washing crew the past few years, but had become increasingly dissatisfied with their work.
Kyle was very prompt calling me back, when I requested an initial quote. Because he is experienced with the Incline Village clientele, he gave me a ballpark figure for my home, knowing what he'd charged the other units here.
He and a co-worker showed up exactly as appointed, and spent a good 1.5 hours washing the outsides of my windows, upstairs and down. I never even knew they were moving around, as they were very discreet, quiet and thorough. They were able to remove the screens from the outside, so I was left completely alone as they got the job done. I don't even think I would've had to be here! But I wanted to check up on them, this being my first experience with his company.
Not only was Kyle's quote competitive with what I'd been charged in the past by other companies, but he did a better job and showed a lot more low-key professionalism.
NO sooner had my windows been washed, when two days later ... OMG! A bird must've utterly wiped OUT on one of our 2nd floor windows - impossible for me to get to! I was not only distraught about the bird, but YE GODS! The mess just completely covered the entire enormous window! I called Kyle back, explained the situation, asked what his minimum requirement was to return and do this window, and he said, "NO problem! I'll just swing by after work in the next day or so and do it for free!" Now if that isn't tip-top customer service - so rare! - what is?
Indeed, the very next day, he came by after a long day of cleaning windows, and just set up his ladder and once again did not only that huge window high up, but the huge sliding glass door right under it. I had to chase him down to FORCE a tip on him. I was so impressed with his positive, customer attitude that I know I'll be calling him again next year to do the windows again. read more