RUN...do not trust Maple Ridge Manor (Manistee) with the care of your loved one…read more The only positive comment about this facility is that it is beautiful. Beyond the beauty, it is lacking in every way. The staff are undertrained in providing dementia care and understanding the mind of person struggling with dementia. The management is unprofessional and seemingly unaware (although they've been informed) of the deep issues in care in the dementia wing. In the 36 days my loved one was under the care of Maple Ridge Manor the staff NEVER showered, changed incontinence clothing in morning, or prepared my loved one for bed. ALL care was provided by the family. Doors to the locked unit were often propped open, and the staff in the locked unit were often not present. (Yes, dementia residents were LOCKED in a wing without a caregiver. Yes, this was reported to the state.) Needless to say, the family felt the need to be present most hours of the day to ensure care. Of course, my loved one was moved to a new facility. In one week in the new facility, my loved one has been showered (it's not easy, but it happens), changed both a.m. and p.m., and care for without the help of family. My loved one's anxiety is decreasing and seems calmer. The family is beginning to leave for longer periods of time and trusts that care is happening. Maple Ridge Manor IS NOT the facility to trust with the care and love for your loved one.

Maple Ridge Manor is an absolutely beautiful home dedicated to assisted living and memory care. It…read moreis located in the beautiful community of Lowell. The staff is extremely caring and dedicated to serving their customers. I have toured the property several times and it is always immaculate. I have personally recommend this to friends with aging parents or grandparents.

One of the best assisted living facilities that I have seen. The level of care and commitment to…read morethe residents is second to none. Each resident is made to feel like family and treated well. The building is clean and the staff are very kind and compassionate.

Very caring place! They have a very clean and up to date decor. Very comfortable and you can tell…read morethey care about their residents!

Everyone has been so loving to our 96 year old Mom. She had a time when she didn't feel safe (she…read morehad recently lost her husband of 73 year) , they went above and beyond to make her feel safe and comfortable. I highly recommend Vineyard Assisted Living for your loved ones. Everyon

I love Vineyard Assisted Living!! One the best place I have ever worked for like family here and…read morethe management team is awesome and the work staff a great...

Food was delicious. Lots of activities and pool for fun and. Exercising…read more Very good and friendly leader to take us on tour.

They didn't wanna take my mom cause of her Medicare and the guys was rude about it. Shouldn't be…read moreabout the money and insurance. Should be about helping people get better

My father was there from the end of March till he passed the beginning of May. The people here work…read moretogether cohesively, doing whatever needs to be done. They gave my father such considerate care. Very supportive of the family. Shout out to Brandi, Mel, Tammy, Brandi 2, Maja and others who gave comfort and support.

My mother recently moved into StoryPoint's independent living apartments. She has a lovely 2…read morebedroom with a balcony. I was very impressed with the size of the apartment. She brought enough furniture to make it cozy but not overly crowded. She also has a carport and even brought her cat, Garfield. She has bi-weekly housekeeping but does her own laundry as her apartment came with a washer & dryer. The maintenance team has been responsive - hanging TV and pictures. She just loves it there and has made many new friends. She participates in the activities that she is interested in - bingo, music, outings, and the happy hours. Every day when I speak to her, she tells me what all they had for dinner and that everything is so good. Normally it is normally a choice of soup or salad, choice of 2 or 3 entrees that come with 2 sides, and a choice of dessert. I had dinner in the StoryPoint's dining room a few nights ago and I do have to say it was pretty good. My pork tenderloin was moist, the mashed potatoes were prepared just like I like them, and the dessert was delicious. She made the decision to move, and it has been a blessing to both her and to her family to know she is in a safe environment, surrounded by new friends, and that she is happy.

Our family moved our father to Storypoint in April, 2021, and we moved him out at the end of June…read more It was was a very traumatizing experience for my father and for all family members. The memory care unit is very short staffed, often with just one care giver for 20 residents. It is hard to keep all residence safe when the ratio is 20 to 1. My father, who is wheel chair/ bed bound, suffered falls, etc. Many of the caregivers there pulled me aside and apologized for the short staffing and the inability to take care of the residents. My father is on hospice and each time there was an incident regarding my father his case manager documented it, as required by law. Unfortunately, Story Point did NOT.....no record to be found. When hospice staff inquired, the response was, "there was no incident". We learned a big lesson.....the way things "look" and the way things "are" are two very different things. I believe the independent living side is fine and perhaps assisted living, but memory care is not. Please do not send your loved one to memory care at Story point. Our Father is now at North Woods Village and it is night and day!! They are staffed, competent, kind, and extremely caring. We feel very, very blessed that we are able to get dad into this wonderful facility.