Ask for Fee, Tonya or Jimmy, you'll be in great hands. Had a lovely experience and it is perfect…read morefor a lowkey girl date getting nails done. It's cute and clean. They do phenomenal work!

I came in to request a nail tech Kayla, whom I liked from my first experience and wow I wished I…read morewouldn't have. She was talking about me in spanish not realizing that I comprehended what they're speaking. She was sick according to her daughter and then half asses my nails! She could've politely declined! She even specifically stated she would give me less than what I asked for. Her daughter basically told her to be quiet for the money, which for 45$ are not it. Mind you I tipped still.

4 stars. Great…read moreexperience today at their grand opening celebration! My nail tech, Harry, took excellent care of me. He was personable, attentive, and made the experience enjoyable from start to finish. Very gentle. Not heavy handed and rough like many I've experienced in years past. I appreciate that! I don't like to be manhandled at the nail spa! I treated myself to the Citrus Pedicure and a gel French manicure, and both were exceptional. I upgraded my pedicure for the extended massage, and I'm so glad I did. Def worth it. I especially loved that he used a sugar scrub during the massage, followed by lavender oil for a second round of massage. It felt luxurious and relaxing. My French manicure was good. It's not the absolute best I've ever had, but still neatly done. The almond shape on my natural nails came out perfectly. The music was great... a mix of old-school R&B, Top 40 pop, and even a country tune. The atmosphere felt more like a lounge-y than a spa. No tranquility here. Just good energy. If you're looking for silence or tranquility to zone out and read a book, this may not be your ideal spot. No wine or champagne offered here. My inner bougie was slightly disappointed. Umm...bring cash! You can't leave a tip on your card, which was a little frustrating, and they didn't have the techs' QR codes readily available for electronic tipping. It looks like they offer a rewards program, so be sure to use the same phone number each visit to make the most of it. Everything appeared very clean, which matters a lot to me since I'm definitely a stickler about sanitation. I was watching closely, and they passed the test. I wish they had a new buffer, emery board, orange stick, etc for every mani, but I don't think they do that here. So, you may want to bring your own to be extra careful. The 24k gold oil was super cute, but not as good as oils I use at home. I also appreciated the diversity among their nail techs. It felt like a welcoming and inclusive spot. I have a regular tech in the city, but still I'll be sure to return.

Sharing this because customers should know: **you will not receive a refund here, or comp, even if…read moreyou're unhappy with the completed service and address it while still at the salon.** This is honestly one of the worst customer service policies I've encountered. Hands down the worst manicure I've ever received. The manicurist pulled out her phone multiple times while painting my nails, rushed through the service, and did virtually no cleanup around the edges. I left with polish around my cuticles and nails that looked incredibly sloppy. If I wanted my nails painted this poorly, I could have saved the money and done them myself at home. At her request, I paid **and tipped before my nails were painted**. Once I saw the finished result, I immediately asked what could be done and was told by the manager/receptionist that it was "against policy to refund." I'm intentionally not naming the manicurist because everyone can have an off day. My bigger issue is how the salon handled it. When a customer receives a clearly poor service and brings it to management's attention immediately, there should be some level of accountability beyond pointing to a no-refund policy. Extremely disappointing service and an even more disappointing way of handling it.

OMG this was so fun and amazing job. Wife, child (22), and I want today for a mani and design…read more The staff doing the work truly enjoy their job and the one doing mine was super excited to get to do the fun painting. All three of us had the coffee scrub as well and makes me want a nice latte somewhere now. While not the cheapest place I cam away feeling ao much better about my nails. They don't use any power equipment to clean or prep the nails so LESS damage.

I made an appointment online for a pedicure. Kathryn was very friendly and did an excellent job!…read more I really appreciate how clean this salon is and how easy it is to schedule an appointment.

I really wanted to like this salon because it's conveniently located to me, but I didn't have that…read moregreat of an experience, unfortunately. I intentionally went on a Friday afternoon, knowing it would be a slow time, because I wanted a calm experience. During my service I watched several employees who did not have clients sitting around in their phones in the service spaces, playing music and videos from their phones very loudly. The technicians were clearly gossiping about customers (kept looking at some of us then back to their coworker) and to top it off, the last 20 mins I had to sit in my pedicure chair next to the smell of microwaved fish - apparently my chair was near the break room because I could hear/smell everything going on in there. My pedicure was decent but the cherry on top was my nail tech taking my phone from me and scanning the menu QR code to force me to leave a google review before I left the chair, which I found aggressive. For the pricing and style of the environment, I was expecting a far more elevated customer experience. Maybe you'll have a better experience than me but I left not wanting to return unless I'm in a pinch.

My wife and I came and got pedicures. The paint on her nails were not the same as the picture she…read moreshowed them. It could have been allot better. Staff were nice though, just wished they matched the picture and the description my wife explained to staff. Prices were high for what we got. I got cut on my thumb nail inside corner. She did apologize. She was a nice lady though.

Love this place. Always book an appointment before you arrive because they are busy, but they do…read moretake walk-ins. Best manicures and staff.

I have lived in Westfield for several years and have tried three of the nearest nail salons now. I…read moremust have read the reviews about this place before--but avoided it for some reason because it's the closest to me. I go to Thai Issan next door all the time but never set foot into H20. Decided to give it a chance today based on the recommendation of a local influencer who said to mention her. They had no idea who I was talking about and didn't offer any discount even though they asked if it was my first time and I showed them her instagram. The nail tech I had was rough and used hot stones over my ankle bones in a way that was not thoughtful or intentional. She was just going through the motions and didn't seem to care if she hurt me. She was also very pushy--more so than most places to upsell the service which I politely declined more than once. The lighting is not very pleasant and this is not as nice of a salon as the others I've been in Westfield. They charge the exact same price for a pedicure as a brand new salon nearby. There was also a lot more chatter and laughter that appeared to be at the patrons expense. Will not return. 3/5 stars only because the nails turned out satisfactorily.

This is a beautiful and clean location in Westfield. They prefer you call ahead to schedule an…read moreappointment but will work with walk ins. The staff is so kind and will tell you the most popular colors to go with if you cannot choose. They did a wonderful job with my builder gel fill and the greatest pedicure. They have six different pedicure types to choose from and honestly the comfiest chairs I have ever been in. They have a punch card system where after your 10th stamp you get money off.

Just had a basic pedicure with gel and it was the best pedicure I have ever had! I loved how…read morefriendly and personable to technicians were. The technician that did my pedicure was meticulous and made sure I was comfortable the whole time. I will definitely return!

I got crochet passion twist and my student was knowledgeable and fast. I got so many compliments.read more

How do you get in contact with this academy? Left several messages asking for information about…read morecosmetology classes to no avail. Website gives server error. Any other way to contact?

It's expensive, but you get what you pay for. I go once a month to get a pedicure. To me it's worth…read morethe $75.00 dollars. I feel amazing when I leave and the staff is amazing.