after having an issue at another dealership, the service department at Lamarque went above and beyond to take care of my problem. my truck was fixed and i am a very hapopy customer. read more

We are actively looking for a Lincoln Navigator. A 2023 to 2025 with less than 50k miles. Colors and options are negotiable. We drove 3 hours to see a Navigator that this dealership said they had. When we called to make sure it was still available, the sales douche we got literally said it's not here and said it would be there Monday and hung up on us. There were 3 or 4 of the Navigators they supposedly had that we would have purchased, but we specifically asked about the one we were most interested in first. 60,000 dollar purchase blown up because your sales people are a$$ holes. read more

So I feel like I do that right thing by going to the dealership to get service parts and fluids for my vehicle instead of going to a generic auto parts store. However, the service here in the parts is insanely bad and lifeless. I come in with a smile on my face and leave disappointed and aggravated because I was handled so poorly, I asked questions while order my parts and never got a response, and was also rudely handled. Insane to me that you can get better customer service at a local auto parts store. Would not recommend this location for parts. read more

I want to thank y'all again for another smooth Lamarque Ford experience. My wife finally got the Heritage Edition Bronco she wanted. She happened to see it on a dealer post and loved the color. We went in the dealership the next morning and Jade (again) made the process painless for us. After settling on a price, Jade and Jason completed the necessary paperwork and we were on our way. Anyway thanks again!!! read more

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One star is a star too many. My experience with Ford keeps getting worst and worst. This time I had a leak in my spare tire cavity. I took the car in and a month latter they called me to pick up the car (Yes a month). To say the car was not ready is a monumental understatement. But I'll let the photos speak for themselves, they speak louder than words. The car was missing half the trunk. The guy at service was pretty useless and wanted me to come back on Monday. He said it wasn't their fault that it was the body shop. And who cares whose fault it is... bottom line no one should be asked to drive out in a car with an incomplete job. Who does quality control in this place? And who is in charge of customer services? I will never ever, ever recommend Ford as a brand or for services. This car has been nothing but a disappointment but worst than that is the service and lack of support that really upsets me. read more

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Do not purchase any used car from them. I wish I would have read the reviews from other people and their issues with used cars. I expected some minor issues with buying an older model vehicle. But within months of purchase, have had to replace brakes, computer module, alternator, battery and timing belt. Almost $3,000 in repairs and likely still not done. I understand some minor repairs and replacements, but with so many so soon, really think a lot of these issues were known and not disclosed. Would not recommend to anyone and will definitely not be returning. Please check other websites for reviews and you will see my experience is shared by many others. read more

If I could give 0 stars, it still wouldn't accurately describe how awful of an establishment this is. Scammers and liars. Beware!!!! Sold me a defunct car and wouldn't make it right. Truly a disgusting establishment. read more

We had been contemplating what suv to get and have been to a few dealerships. Lamarque made all the difference! Easily put, I went to another dealership and looked at a car that was the same size, same amenities, same price but didn't get it. Our sales person was great but when we talked numbers with the finance guy he lost us. Every single person at lamarque was dedicated to help and understand. They worked every angle and truly made it enjoyable. I will say I spent 4 hours there and that was a huge downfall. But everything they've done surpasses what we expected at a car dealership. Evan C. Was our sales person and did an amazing job with us. He listened, reasoned, informed etc. did an all around great job and was by far the best car salesman we've met. My husband and I left knowing we will be buying from him again wherever he is because he did that good of a job. Diane our finance person was also a huge plus. Helpful, resourceful, knowledgeable and personable. We couldn't be happier with our new vehicle! read more

Stay away from this place! I will never purchase a vehicle from here ever again. It was a pleasant experience when they sold me my car and took my money but that immediately changed as soon as my brand new car started having recalls and issues. Despite my several attempts to bring a major issue to their attention, they put off fixing my vehicle until after my vehicl's warranty expired. read more

I own a 2022 Ford Edge Titanium with, at the time (April 2024), I had 70,000 miles on it. I am from Houston, TX and was in Metairie on business for 6 months starting in January. I received a response call to my phone inquiry from their rep to schedule a service and I told him that I think I needed a transmission fluid change. I told the rep that my transmission was having trouble shifting through the gears. This was back in early April of this year. Their representative flatly refused to service my transmission fluid because he suspected that "I had issues with my transmission". He was very direct about it and not very polite, nor did he seem as knowledgeable about Ford transmissions as he tried to portrayed himself to be. I had to ask him several times as I could not believe he was actually flatly refusing to service my transmission fluid. To be clear, I asked one last time, "so you are refusing to change my transmission fluid?" and he directly said "yes". Perhaps he must have thought it might be a liability (???). I have no idea? I went instead to Matt Bowers Ford in Metairie to get my transmission fluid changed along with an oil change, complete vehicle check, and a four-wheel alignment (the Springtime package), and they told me that the original transmission fluid had some very fine debris in it that may have been partially interfering with one or two of the shifting solenoids. Matt Bowers Ford happily changed the transmission fluid for me. This immediately fixed the shifting problems. It is later August 2024 now, and I have not had one single problem with my transmission. I couldn't be happier. I had an additional 12V accessory socket that needed to be replaced at Matt Bowers Ford that I happily spent an additional $340.00 on. They were so nice and helpful to me and they provided shuttle transportation to and from work while my vehicle was being worked on. Matt Bowers Ford had truly won my business. I am letting you know this now because four months later, the way I was treated at Lamarque Ford over the phone is still eating at me, and I feel I had to write this for closure. While I am in New Orleans in the future, I will make sure that I do not do business with Lamarque Ford as they have shown that they are clearly not interested in my business. read more

bad business my husband brought a Traverse 2 weeks later we brought it back wasn't running right almost a month still no truck and the salesman want answer my husband number I'm just going to get attorney and let them handle it Don't buy no car from them read more

DeWayne, Kione, Luke, Scott, Ronnie & THE ENTIRE LAMARQUE FAMILY WERE MORE THAN A PLEASURE TO HAVE DEALT WITH! I HIGHLY RECOMMEND this place of business for ALL of your Auto Purchases! They are incredibly honest. They work hard with you and for you to get you into the right vehicle that suits all of your needs. By the time you have completed your transaction, you definitely feel as if you have been with family. In fact, they become your family! I LOVE THIS PLACE!!!! read more

Lamarque Ford - Myself and my new truck thanks to THE LAMARQUE FAMILY - Auto Repair Near Me - Kenner, Louisiana

My rating was 0 service was bad in every department . Didn't like the way Don and Dewayne service was and will never enter Lamarque For again to purchase a car . I'm still waiting on my money sense Jan.31, 2024 and now it's April 2024 read more

I purchased a 2019 f150 with 108,000 miles on it from the Harahan store. 3 weeks later the check engine light comes, i take it in to dealership and they tell me the truck would sit for a while before they get to it. I ask for a loaner they don't provide loaners so I don't have another vehicle and the one i just bought has issues so i cant leave it. So i get a car that i can use 2 weeks later i bring truck in and after a week I get a call saying the catalytic converter is bad and not covered. Not covered on a vehicle that i just bought a month ago and all you can do is cut the price from $2000 to $1300. This is unacceptable for a newly purchased vehicle only having for 1 month. This makes me feel like that code was cleared and they sold me the truck knowing the cats where bad. read more

The Service Department does not provide complete inspections before allowing a vehicle to leave. Ask for an inspection report before you leave. They won't be able to provide one. I cannot stress enough how unsafe this department operates. Additionally, their behavior is unprofessional and unorganized. Don't walk, RUN away from this dealership's service. There are so many other Ford dealerships in the area who actually care about your safety and investment. read more

I was on vacation visiting from Houston when my car was vandalized. I had two side rear view mirror broken. Jesse Wildenfels not only helped me find the part, but was nice enough to help me get it replaced in less than 2 hours. Excellent service because Jesse cared enough to help. read more

I have 3 recalls on my 2020 Ford Explorer. The most recent one was a safety recall. I called Lamarque to schedule an appointment and was recommended to be at Service when they open. I was 1st in line, was told to go to QuickLane and when I spoke to the service tech, was told I would need to leave the vehicle for a day or two. I don't have extra vehicles that would allow me to leave my only transportation for a day or two. What's "Quick" about Quick Lane when you have to leave your car for a day or two? I have been a Ford customer for many years, but I guess it's time for me to trade it in for a Toyota Hybrid. read more

We received great service at Lamarque Ford. We initially brought the vehicle to another Ford dealer and were told they wouldn't honor the recall and would charge us for repairs. They even suggested we trade in the car. I called 1-800-Ford recall number and we were connected with Lamarque Ford. We had the best experience, Lamarque not only honored the recall, but made additional repairs covered by a warranty purchased through the original dealer. The customer service was outstanding and kept us informed of repairs and charges. I recommend Freddy Gassen and the team at Lamarque Ford. We do not live near Lamarque but will gladly drive past other Ford dealers to work with them again. read more

My son and I came in to shop for a new vehicle. We weren't sure about the size or exact brand we wanted but we were helped around the lot by Don. It was late in the day, but he was very patient and attentive. I liked that he was informative about the vehicles as we did a few test drives. It was also crazy hot and we were offered waters. It's the little things like professionalism and customer service that set businesses apart! read more

This is probably the worst service department I've ever encountered. The FORD technical support line told me I needed to bring my truck, which is under warranty to a dealership to have diagnostics run on my radio. When I called Lamarque Ford they told me I had to leave my truck with them for 5 days. Since this is my only vehicle, I ask them if I could schedule a day for them to look at it. They told me that the earliest appointment I could make is March of 2023! This makes no sense to me. A great reason to never buy anything from this dealership. read more

I'm definitely pleased with my most recent experience when making my new car purchase.

Bought a Ford f150 from Lamarque in 12/09/19, truck had a major safety recall that was issued on 4/19 involving the lead frame assembly. Truck shifts to 1st gear suddenly and unexpectantly, 1st time this happened nearly crossed over the median. Called Lamarque and they will do nothing to assist, do not buy a car from these folks. They sold the truck to me without any notice of the recall and will do nothing to assist with fixing the issues. read more

I was incredibly impressed with my sales experience and more specifically my sales associate Jaimy Adams. This was the first time I purchased a vehicle out of state and Jaimy made the entire transaction from start to finish easy. He was very diligent in getting me information and clearly communicated with me throughout the entire process. The vehicle I purchased was exactly as described and I felt that I received a great deal on it. I never once felt pressured or misled by Jaimy; something you rarely get when purchasing a vehicle. If you are in the market for a new or pre-owned vehicle, ask for Jaimy Adams for an exceptional experience. read more

Usually you can't step 1 foot on a car lot and not have a salesman all over you... That was not the case here. My spouse and I went with a specific car in mind to look at. After checking the car out and attempting to open the car's doors: We stood around, next to the car, inside the showroom for 7 minutes and 13 seconds before we decided to walk out. - All of the salesmen that we could see were playing on their phones/laid back in their chairs with their feet on their desks/walking around talking to each other... We didn't even get a Hi or a Bye as we walked in or out. read more

So far so good. I'm in Texas and bought a used auto today and Mike is my salesman. I'll pick up this Saturday. Never bought a car out of state , but the process was easy. Haven't met Mike yet, but was very helpful in completing the deal. He should give me some of his commission because I already knew what I wanted and the price I was willing to pay :) I'm giving 4 stars up to this date. read more

BEWARE!!!! They will tell you the used cars go through a 12 point inspection to just find out they DONT!! Bought a 2019 Volvo was told it went through a inspection in Oct. 2 weeks later I had to get 4 new tires, $1,400, while the tires were off, they showed me the brake pads, well there basically were NO pads, had to be replaced also, I called them they said they would replace them for free, really free if it went through a 12 point inspection then they would've seen that. A month later the air blows out warm, take it to a mechanic and NO freon, called again, I was told they wouldn't fix and its not their fault the air is messed up, I should've gotten the extra warranty, while I know you can't make a used car run forever, I would have liked to have it run good for at least longer then a couple of months, It ha4 50,000 miles and I paid over $30,000 for the car! This is just ridiculous. So now I'm at about $35,000 for this car. I won't recommend this place to anyone. read more

I have bought a few vehicles here. They were the first car dealer I bought from when I moved to New Orleans. I must confess, the last name Lamarque seemed so damn cool, I had to check them out. Even back when I needed special financing they were able to help. They always treated me respectfully. We went this past week to buy a truck. We had a couple issues with the deal and as soon as these were brought to the attention of the dealership manager, they promised they would be fixed. We never really reached full resolution, but I don't think that was the salesman's fault. The cool Louisiana shaped dealer emblem they stick on the back of vehicles is a local badge that is easy to spot in other parts of the country. They are a local institution for sure, but like any other dealer, they have their good and bad points. I appreciate that they take the time to be sure you are happy, and they are one of the few dealerships in the area that you receive great service from the parts and service department. Everyone of the sales people seem happy to be there. read more

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I absolutely DO NOT recommend this dealership they will not honor X plan pricing and will haggle and waste your time, however my salesman was GREAT the issue lies on the mgmt side of this business take your money to don bone ford on the West Bank they will not questions asked honor your discount with zero hassle read more

Well. Do not waste your time with the service center. I understand being full and busy but this is ridiculous. The effort I experienced was more to get rid of me versus looking for solutions. My a/c was out. Came by Lamarque Service and parked under the sign that said no "appointment necessary" and walked in the service area. Sat in the outside service center and after just a few minutes a service center woman came up and asked if she could help. Told her my issue. She said "do you have an appointment?" No. "Then it's 5 days. You leave it here and we will call you next week." Then just walked away. Was rude and more interested in removing me versus servicing me. Very disappointing read more

Buy a new scape 2022 from Lamarque ford in Kenner. I have this scape for about 5 months . 2 months ago was a light in the panel and was the powertrain Malfunction. They tow the car to the dealer , and they say that they was going to check the car in 2 weeks . So I don't have a car . I told Jimmy the manager I need a car to move around in the time my car is in there shop. Well a week later they put me in a rental from there dealership. My car was more that 2months in there dealer , they call me today telling me that I have to pay 1400.00$ for the rental for theme to give mey scape back, when I being pay my monthly payment for that scape and they can say what rwong with the scape . I never going to buy a Ford in my live . read more

The greediest dealership ever! Extremely rude and will try to sell you a trashy car for double what it's worth and add on a random $450 document fee and not explain what it's for?? Avoid this dealership at all costs, 0 stars read more

Awful dealership. Unorganized so everything takes forever. Poor communicators, resulting in multiple wasted trips. Poor operational management. go anywhere else to avoid the headaches. read more

This was me and my wife's first time buying a new(ish) car from a lot. Clayton, Noah, and Jason made us feel right at home in the office. We were kept very informed and comfortable by all three gentlemen every step of the way. Will more than certainly return and refer to friends and family. read more

If I could leave a 0 star review I would. Please don't waste your time at this dealership. I went there to look at a vehicle, and when we got there it was a hunk of junk! There's was issues with the body that was not pictured, nor told to us before our long drive there. The inside although was detailed at time of pictures was dirty when we opened the doors. The salesman told us it was in perfect condition beyond the one body blemish he pointed out...I think people who sell their cars on side the hwy clean them up better. We went on to walk and look at a few other vehicles and there was a McDonald's bag in the back of one (I pray it was empty). This dealership takes no pride in themselves. All the pre owned cars looked like no other dealership would take them. Please do yourself a favor and don't waste your time. read more

Bought a new f250 lariat from Lamarque Ford in October of 2017. 70k purchase. 6months after purchase the check engine light came on and the truck was hard to start. Drove straight to Lamarque service center where I was told to leave the vehicle, but it would not be looked at for at lest 2 weeks. Service center manager was very rude. He stated that they were short handed on diesel techs. Brought the truck to Crescent Trucks, they said they would look at it as soon as possible. Got a call the next morning that the truck was ready for pickup. Fuel module was defective. Service after the sale is definitely not what I recieved from Lamarque. read more

Thank you to Christi, in Service, for efficiently handling my automobile repair process on April 21, 2020, and for personally delivering my repaired car to my home. Staff are professional and care for their customers. I highly recommend them. read more

Typical bait and switch dealership. Sales team was great back in February of 2014 because of the $60k+ they received from me. I knew better but bought an extended warranty from them. They recently had my truck for 15 days to change the water pump, replace the horn, and adjust my tailgate. I believe the job paid the tech right under 6 hours. By the way this is the first repair to the truck since purchase and I'm at 105k miles The repairs would've cost 35% of the actual warranty cost. Service manager Thomas told me after 7 days of having my truck that the tech had taken it back into the shop that day. That was a lie. Day 10-11 I called back and he said he "believed" the tech was still working on it. Tried calling on day 12 with no answer. Had a friend call on day 13 and he again said he "believed" the tech was still working on it. Thomas called me 10 minutes before close on Friday to tell me that the tech had just finished my truck and that I could pick it up at 0700 Saturday. Want to guess who was no where to be found? Thomas. I'll never give them another dollar from the experience I had. We're all grown here. It's not the fact they had my truck 15 days for a 6 hour job. It's the fact that Thomas lies. If he would just told me about the huge backlog and gave an actual time frame of when my truck would be worked on it would've been alright. Stay far away from all the service centers at these dealerships. If you look at the reviews for all of the Ford dealerships in the N.O metro area they're all the same song. Find a 3rd party service provider that can still honor your particular warranty. read more

My new 2016 Ford Escape has started shaking and shutting down while driving. It's scary and dangerous. I've had to roll off of busy streets across traffic before it came to a complete stop. Turn it off and wait a while before turning it back on. I've called Larmarque and left messages because the service department is not available. I'm scared to drive it and was told by the operator that I would have to leave it, in Kenner, if I just show up without an appointment. Holiday week, I'm suppose to be driving, and working, but I'm scared to get this thing on the road. I already brought it back once for a bad brake light (not expected in the first 5 months). This purchase has been an expensive mistake. Back to Honda ASAP for this girl. read more

From all reviews I see i'm having the exact same problem. If you're always backed up why not hire more service techs. Or at least be honest upfront that you're so backed up. This a a million + dollar business you can stop making stupid commercials and actually hire technicians. Good service, good turn around of services= repeat business and customers. Not brain surgery. read more

I went to the quick lane service dept for an oil change and discussed two recalls with the advisor. Oil change was completed but the advisor was unsure about performing the recalls. So I went over to the service dept. The place had no customers at the time but the three advisors appeared to have their asses super glued to their chairs as no one came out to greet me. So I went inside and inquired about the recalls. The advisor tried to punt the job back to the quick lane and then he told me it was 5 to 7 days to look at my truck. I left and then went to the collision center to inquire about a small knick on my door. The lady there was of no help nor could she locate anyone else. Go figure! Way to go Ronnie ! read more