The short is I bought a vehicle from Premier Kia in Kenner in June 2024 and to date the vehicle has been "serviced" by Premier Kia including being sold the vehicle that belonged to their sales manager but I found out after purchase had open safety recalls with the turbo motor and oil leakage and their sister lot Premier Nissan which allegedly replaced the motor and the turbo motor that was included in the safety recall and allegedly fixed by Premier Kia after the purchase, I am still have mechanical failures and safety issues. I have only been able to use the vehicle for approx. 4 months since the date of purchase due to mechanical and financial issues. read more

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I've yet to have my car for a good 6 months. Not to mention when I first bought it, 2 days later it had to go back and was kept for a month +. Then after that, had to keep bringing it back. It's like nobody understood how if you know, check everything the first time, I wouldn't keep having issues with this car. It's really giving lemon at this point. It's annoying and ridiculous for someone who simply wants a reliable car. Not a boat load of problems. read more

I'm extremely disappointed with my 2017 Kia Sorento and Kia's warranty practices. At 95,000 miles, I reported a serious oil consumption issue. The dealership did a 3-part oil consumption test and told me the "overnight soak" fixed it. I specifically asked if the repair would be covered under the 100,000-mile powertrain warranty if the issue came back, and I was told yes. At 101,500 miles, the same oil consumption problem returned -- and suddenly Kia says the car is out of warranty and they won't cover it. The issue was reported AND documented before 100,000 miles, so it should be covered. This feels dishonest and incredibly frustrating. Not impressed with Kia's warranty support at all and will never do business with Kia again. What good is 100,000 mile warranty if the dealership's practice is misleading. read more

THERE WAS DRIED RAT FECES UNDER THE HOOD!! Professional scam artists work here. Absolutely ruining the reputation of KIA. If they deny a private inspection on a used vehicle DO NOT BUY IT. Their multipoint inspection is a complete joke. I've never ever seen an engine bay have actual poop in it until shopping at this dealership. I should have taken pictures but I was so embarrassed at how badly I got ripped off. Will never shop here EVER again. read more

I will NEVER go to this dealership again!!! I wouldn't refer a dog, cat, or a mouse. Purchased my new vehicle in November 2023. Had one free oil change, then the second one I was charged $109. They overfilled my oil tank with 7 quarts. I went to 5 minute oil change today, and was told to go back to the dealership to talk to someone because they put too much oil in my tank and could've caused damage to my entire engine. Went to the dealership today, spoke to a tall, big, light skinned man who pretended to be looking in the computer while holding my receipt from the last visit. I guess he was offensive that I didn't allow them to service my vehicle and someone else caught their error. He gon tell me they use a machine to put oil in the car. I said I don't care what you use, I'm telling you what was just told to me. I am a college student and I can't afford a new vehicle if my engine would've blown. I am a female who doesn't know what to look for. I don't specialize in cars I'm a nurse, but I placed my trust in Premier Kia's service technicians hoping they'll take care of me like they took care of me when I purchased my vehicle. They don't ever have to worry about me going there! The salesman Alex was AWESOME!!!!!! They lack honesty and integrity!!!!! read more

Premier Kia of Kenner - The overflow of oil that was taken out of my 2024 4 cylinder Kia Forte by Premier Kia Service technicians. - Car Dealers Near Me - Kenner, Louisiana

Fantastic help from my sales associates and no runaround! We own two Kia's now! 2024 sportage, loaded And 2022 Sorrento! We love both of them and have given them to our because of all of the safety features! read more

Find another Kia dealership to buy from. Refused to send my payoff amount to the bank even with the bank requesting it. When it was finally sent, less than the full amount was sent to the bank. Took two days to deal with the paperwork when buying the car. Complete mess of a business. read more

I was very impressed with the Kia Store in Kenner. The communication was great and the whole experience was smooth and easy. I'll definitely be going back for my next service! read more

My husband and I bought a used car from this dealership. The whole process was a pain from the beginning. We paid cash but still had to wait for them to go back and forth and get everything together...we were there well over an hour AFTER we paid. They didn't clean the car nor put gas in it so that's not the reason for the wait. The worst was yet to come. I've NEVER purchased a car from a dealership and then been told I had to go transfer the title and pay the taxes/fees somewhere else, until now. I'm not sure what type of people purchase from here but this has been the BIGGEST HEADACHE EVER! We ended up going to ABC title who had longer than usual wait times. We literally got there at 9:01 (they opened at 9) and had at least 20 people ahead of us. All of this should have been handled at Kia but for whatever reason it wasn't. I WIL NEVER BUY A VEHICLE FROM THERE AGAIN!!!!!!! read more

Misleading practices. brought the car in to be serviced (waited since Feb for a part to come in and was never called when it actually arrived). While the car was in for service, was contacted by sales staff saying that they wanted to make me an offer on my car to trade our 2022 car for a 2024 model. Was told the trade would be $26,000. Was contacted by a second salesperson (the same one who sold us the first car two years ago) and was told that the trade would now be $24000. The price listed on the new car is $30000. The new car won't be delivered to the dealership until late August. Go to the dealership to work it a deal and put a deposit down on the car, only to be shown numbers that the trade will be $22000 (and they added the "tax savings for trading the 2022 in at $2000), thus making my trade $24000 (manipulating numbers). Lastly, they added $3000 "market adjustment" to the price of the vehicle and told me it wasn't optional. When you look at their website at their "click here for today's market price", there is NO additional market adjustment listed of any amount. When I told them I wasn't paying that, was told that they could "reduce it some", but now I'm frustrated and completely done. I didn't pay a "market adjustment" two years ago and I'm sure not paying one now. There's a reason why people hate the car buying process, and these folks are a prime example. Don't fall for these scams that add thousands of dollars to your deal, they'll try their best to hide and deceive to add to their bottom line. read more

Premier Kia of Kenner - Car Dealers Near Me - Kenner, Louisiana

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After 145 days, my husband picked up my daughters license plate. There is not a single employee that I can say helped us during this time. From the car being registered to the wrong owner, the receptionist that doesn't know email addresses, to the general manager being on vacation and never returning messages or phone calls...this was a nightmare. Pure nightmare. We love the Kia Brand of cars but will NEVER go to Premier Kia of Kenner ever again. I did file a report with the Better Business Bureau. read more

BEWARE; Absolute liars. See attached email with Alex Chernetsov. They will flat out lie to get you to purchase a vehicle, they will tell you get one year free service. But then when you go to redeem the free service they tell you it's only for 5,000 miles and 6 months. When you produce the email, he says its a "MISUNDERSTANDING". LIARS, stay away! And then he had the nerve to send me a screen shot of the website today after his email clearly states 1 year free service!!!!!!! In an update to the review, the Sales Manager June Mejia offers me one free oil change to remove the Google review. See attached image. This is what you are dealing with at Premier KIA folks. Lies, followed up my insults and zero resolution. Anyone every considering buying a car from the dealership, please visit YELP first and read the reviews. I wish I would have done that. This place has absolutely zero integrity! Visit my Google review to see the screenshots of all of the email correspondence between myself, Alex and Juni the "Sales Manager". Amazing how they just stand by the lie. read more

Terrible service! bought a car 1 month ago from this dealership, They have still not gotten my new loan done as wall as paid off my existing loan. This place is a joke. Will not call back or provide any help in solving the problem. Go somewhere else to buy a car save the time and hassle. read more

Worthless. Whatever goes on in the boarded up windowed office certainly aren't customer service meetings! Try calling anytime, any day and be prepared to be cut off or forgotten. Buy a car in October and expect the plates in April. No reason at all to have confidence in this business. read more

If I could give this place 0 stars I would! DO NOT take your car here under any circumstances if you can help it! Unprofessional service agents and non-responsive upper management! My car stayed here for well over a month when it didn't have to and items were missing out my car. Will be suing them soon! read more

Rude, unprofessional, unethical, deceitful. Premier Kia has been horrible to do business with from the beginning. I purchased a new 2022 Kia Rio on 7/13. Ashton Arrington, sales, provided me with a monthly payment and total much higher than discussed then stated that he could lower my total, but my monthly payment would increase with no explanation as to why when asked. First lie. Ashton Arrington contacted me almost exactly a month on 8/15 after I purchased the vehicle stating that my monthly payment is lowered, they need me to come in sign new paperwork, and he doesn't know why. Second lie. I was sick and requested that he provide details or allow me to review paperwork. He stated that finance manager, Duane Spencer, does not do that and I need to come in person. I pleaded with him for information and Arrington stated that he would ask them. Days later on 8/18, I asked again about the paperwork. Ashton Arrington stated that they couldn't send me anything and they haven't given any information as to why or how my account is changing. Third lie. I emailed Duane Spencer expressing my discomfort with the lack of communication and details from the dealership on 8/19. He stated that I can definitely review the paperwork and to give him a few. Still no details. Fourth lie. Duane Spencer did not communicate with me for over one month regarding paperwork needed from the bank, Keesler, to finalize my loan until over a month later when it was cancelled by the bank due to lack of communication from Premier Kia, specifically Duane Spencer. Communication attempts from Keesler to Duane began on 7/19 for finalization of the application. I called Duane after receiving another hard inquiry on my account on 8/22 from Kia, and Duane told me that Keesler denied me. Duane screamed at me on the phone when I told him that I spoke with the bank and discovered the true nature of the situation repeating that I "will not accuse him of doing anything immoral, unethical, or illegal". Lost count of the lies. Duane Spencer had actually created a new loan application for me on 8/22 to finance directly through Kia for double the interest rate with a higher monthly payment. I contacted the corporate office and filed a complaint which has yet to be resolved through Kia or even attempted to be resolved by Maurice Sarria, sales manager. Sarria stated that they have a complaint made and now they need to find a resolution. Sarria and the entire Kia team had not accepted any accountability for their negligence, lack of communication, and deception. I spoke and met with John Oliver, General Manager, who was not helpful in finding a resolution. In fact, I had a proposal from Duane Spencer stating that my interest rate would be 6% and John Oliver stated that it would be 6.25% but that he would honor what was sent to me. He did not find a resolution, honor what was proposed secondarily, or lower what was sent by Duane. He actually raised the secondary offer. I said I have no other options at this point as I am leaving in the morning, so I will sign for this. I have attached some photos of my correspondence with the dealership showing their lack of response to a situation that could have been resolved as early as 7/19. The level of unprofessionalism and negligence, whether intentional or due to incompetence, has been astronomical with Premier Kia. I want to make sure that their shady business practices do not occur to more. John Oliver should be ashamed of himself for his team's actions as they are obviously a direct reflection of his own. read more

Premier Kia of Kenner - Initial correspondence with Ashton Arrington following his phone call on 8/15 - Car Dealers Near Me - Kenner, Louisiana

Premier Kia of Kenner is doing a disservice to the Kia auto brand. The current Service Manager is unresponsive to client needs and numerous requests for returning phone calls to resolve problems. This person needs to recognize the importance of CUSTOMER SATISFACTION and learn how to address problem resolution and not just use the tactic of ignoring customer concerns. read more

My father has been a Kia buyer for years, buying 5 vehicles from this dealership, his most recent was a lease of a 2020 Kia Sportage, his lease is now over and he wanted to keep his current vehicle, after contacting the dealership we were informed that they will have to charge an extra 2000 for a "market adjustment"? People this is bs, I was told this was from Kia Motors, more bs, this is why dealerships get a bad name, after talking to Kia Motors they also confirmed that was a lie, do not trust this store and the lies they tell you, THERE IS NO SUCH THING AS A MARKET ADJUSTMENT!!!! I repeat don't fall for the lie, market adjustment is a scam and a lie, something this dealership is doing to add more money, as I read, I see I'm not the only one this dealership is lying to. TROY YOU NEED TO FIX YOUR LIAR STORE STOP LYING TO CUSTOMERS!!!!!!!!!!!!!! YOU DON'T HAVE TO LIE TO MAKE A DEAL! read more

If you want a nee car with no fake charges and no aggravation and zero games and tricks. Then I recommend Premier Kia. Go see sales rep Duvie. He is a total no BS sales rep. His word is gold. Zero games. Ordered me exact car i wanted. We agreed on a price. I paid deposit. 4 weeks later my car arrived. I was in and out with my car in under 1 hour. read more

Poor customer service. Confrontational staff. Bad attitude. As a traveling professional, who has had their vehicle serviced from coast to coast, I will never have another vehicle serviced at this Kia. First experience was a 4 hour oil change. Attempted to use their services again as this is the only Kia dealer in the area and was met with poor attitude and lack of customer service. This dealership is like walking into a McDonalds when expecting Chick-fil-A customer service. I am paying for a product/service, you need to treat your customers as such. Not as a bother. And definitely not as confrontational. Trust the reviews you are reading before going to Premier Kia. It's pretty sad when you have to bring your KIA to the FORD dealership for outstanding customer service. The greater New Orleans area deserves a better Kia dealer than this. Save yourself the time, energy, money, and disappointment. read more

Rob sold me a disgustingly dirty car. It was supposed to be cleaned, it didn't happen. Also, the tint on the car is illegal in Louisiana and I can't get a break tag. In addition, I had a blowout seven days later because one of the tires needed replacement. He's a smooth talker but don't trust Rob! read more

Premier Kia of Kenner - Rob sold me a car with illegal tint. I can't get a brake tag. Also, it's disgustingly dirty. It was supposed to be cleaned. Didn't happen! - Car Dealers Near Me - Kenner, Louisiana

Absolutely terrible customer service and communication. My car went into the shop and I was given no time estimate and was promised a loaner vehicle, but never given one. Then, my car flooded while in their possession and the only reason I was made aware was because I called to check the status of my repairs. This dealership is going to be the reason lots of people no longer shop Kia! read more

Terrible service. I went out there a few weeks ago, and the guy walked us all over the lot, only to realize he doesn't have the Telluride in stock. We go inside so he could "talk" to his manager. He's in there forever and comes out and lets us know actually he has one, walks us back all over the lot, we get to the car, and it's not the trim I want. We thank him and leave. I see on the website today that they have 10 Tellurides in stock, we drive out there and a different guy greets me and asks what we are looking for, I say we are interested in buying a Telluride. He says I'm not sure if any are in stock and goes to talk to his manager and NEVER comes back out. Needless to say, we drove to the WESTBANK KIA - MUCH BETTER SERVICE!! read more

STAY AWAY!! If I could give negative stars, I would. These people, in BOTH sales and mechanic shop, are liars, crooks, and totally incompetent. Save your time and money, before they F up your car and your bank account. read more

Offend times, when we write these reviews they're overlooked. Especially if it's not a review to the liking of the owners. But I want every customer or potential customer to read this review before purchasing your next "KIA" vehicle. THEY ARE NOT TRAINED TO WORK ON YOUR VEHICLE. Everything has to go through the tech line. And the tech line will tell the technician what is needed to fix your car. This is the second Kia dealership I have been to. And I must say the service here is worst than ever. Let's start from the beginning. I brought my car in to check to see why the defroster was not working. I was called, and told my car was ready to be picked up. When I picked up my vehicle, the cover under the steering wheel was not clipped back together. The wires and cover just hanging. Then of course the problem was not fixed. I called and spoke with the assistant manager who told me to bring my car in whenever I will have time again. Well, I show up and there's a line down Veterans Blvd with no service adviser or technicians in the building. So I come back another day/week to drop my car off. Only to be told that the part they order is not the right fit for my vehicle. Now I have sent emails to the manager and assistant manager because at this point I am tired of the back and forth. No one has time to keep coming back or to be without a vehicle. And besides, I have a very important meeting to get to. I have allotted 2 days of inconvenience and that's all I can give you. Mysteriously after my emails were sent the parts magically appeared in stock. And of course, I had to get an attitude from the assistant manager telling me "well you could have brought it back to the previous dealership that worked on your vehicle." "No, I brought it there. Close to my job. Because it's always some BS with y'all and I know you're gonna have to keep it. Please don't talk to me like I am crazy. Yes, I could take my business elsewhere and you can also be without a job. Someone needs to be done with these dealerships. You are selling cars, and not training the right people to work on them. read more

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Do not buy a car from this dealership! Unethical and the worst case of sleepy salesmen! I went to purchase the car in cash after days of communication quoted price - got there and the price was raised 2000 more when I arrived! See the transcription below! read more

Very unethical, especially the finance manager, Herbert Jones. I am still waiting on a $3600 credit for a warranty refund he was supposed to issue. Not only do I not have the warranty, I don't have my $3600. That was over six weeks ago. Do not trust Herbert or any manager at Premier Kia. I left several messages for Herbert and the managers over the last 6 weeks and they have not returned my calls. Our sales person, Alex, was not helpful in resolving the issue. Very disappointed in the entire experience. Do not go to Premier Kia of Kenner. read more

I would give them 0 stars if I could. I came back to sign papers for a 2020 Kia Soul and it was out on loan. I was assured that if I signed the papers I would get the car serviced etc before it came to me. It took 2 days of IDK and it's coming to finally get the car and the interior was definitely not clean. After less than 500 miles and no payment even made yet, I notice today my front tires are balding. Sales Manager basically talks to me like I'm stupid and tells me I bought a used car and it passed inspection, when I'm sitting here with mechanics right now looking at my car telling me the tires are not okay. This is the cherry on top of a bad experience. Ashton Arrington was not a good salesperson, I also overheard another salesperson in store speaking a lot of transphobic talk to a coworker while I was waiting hours to get into finance. Awful experience and would never recommend you buy here. read more

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Bad customer service car been at the facility since October is now January and still don't have my vehicle ask for a cooperatE number and giving a wrong number all I want is my car it should be fix by now can someone over the store call me back and let me know what's going i will not be doing business with y'all anymore. read more

Impossible to get someone to call you back. I traded in a car here several months ago and received a towing bill. The towing company suggested I call the dealer. I have called at least 10 times. Transferred to different departments. Left many voicemails. NO ONE has returned my call. I guess I will have to physically go in to the dealership for them to help me. The one department that did answer (accounting) was not interested in hearing my problem and put me on hold abruptly and didn't pick back up. Ridiculous that they ignore calls. read more

I brought my BRAND NEW car, that I brought off of the SHOWROOM floor, there for recalls and because my air conditioner was blowing hot air. When i went to pick it up 2 weeks later, there was multiple scratches on the door and on the seats there's also 2 dents on the door. I'm just so mad. I can't believe it. I dnt even want the car anymore. I'm paying a monthly note for this BRAND NEW car and it's ruined. How do you bring a car in for repairs and it come out worst? Then from the actual dealership? I just can't. read more

I needed an oil change etc and since I moved I needed another dealership. from my first call I very pleased with courtesy and friendliness of the service staff. the fact I could make an appointment was a giant plus. the moment I arrived I was efficiently checked in and car went into service. well done read more

They have screwed me twice, once on my car payoff and once on my license plate return. This has cost me so much money! I bought my car this time but will not return to Premier when it's time for a new car. read more

This was one of the weirdest and worst dealership experiences of my life. I got my credit approval through Kia directly and they sent it over to Premiere (that name does NOT apply to this place). Come on down! Good news we can get you in your lease. I make an appointment. The guy from the phone I made the appointment with fobs me off on some other guy who can't find the keys to the car in the lot so I can test drive a different one. He walks me back to a dented, DIRTY used car (at least of the same model). Doesn't say anything helpful at all during the test drive. He didn't know anything about the car. No idea on trim levels. Nothing about gas mileage. He knew literally less than any car salesman I ever met. Trade ins? Sure. We will get your trade in. The mechanic gets into my car, no mask, does the work up. They come out to me with a number. $17k. No explanation why it's $5000 less than the online tool offered me. "That's just what our computer says". I ask why? Who knows? Not this guy. At that point I just grabbed my keys and left. Found another dealership a few hours away. Few phone calls later (and a straight up $22k trade in offer) and they're driving my new car to me in a few days. DO NOT WASTE YOUR TIME! read more

Bought a used Kia Sorento in early September. Almost 4 1/2 months later and they still haven't paid the state taxes, title and registration fees so I can't get my registration or plates. Been driving on expired temp tags and keeping my fingers crossed every time I get behind the wheel. To call this place is futile- nobody is ever at their desk or returns calls. I know others are happy with this place; I liked my sales guy but beyond him this place has pathetic and incompetent customer service. Avoid headaches and shop elsewhere. read more

My rating for this place....Ig I'd say...1 star!!!! Because a manager did come eventually to help me with my problem. I called about a week in advance. Scheduled an appointment and the lady told me that the service for my car would take no longer than 2 hours when I talked to her. So I scheduled the appointment. The morning I went there , they said it would take about 2 days for my car to be done. I asked for a car until mines is done and they were out of stock...REALLY!?! Gotta do better than that !!!! and get some happier customer service in there....turn those frowns upside down. read more

POOR Customer Service Service Department has changed over the years for the worse. Employee moral is extremely low as employees talk openly to customers of the bad processes that have been made by management. Employees are even being confrontational to customers. Service appointments are not being met, and has left customers uninformed on their progress on the vehicle. Service Managers and General Managers leave early in order to avoid explaining to customers why their vehicle was not serviced, and even looked at. Don't let this happen to you.......I'm a 5-year owner of a KIA Sorrento, and WE DESERVE BETTER. read more

This place will rip you off. They'll string you along but when it comes time to actually talk numbers they show ridiculously inflated numbers. They're so incredibly greedy it's insane. I completely understand wanting to sell something at market value but don't lie about your ability to sell a car and waste someone's time. read more

I had a service appointment for my 1st oil change and 2 recall repairs. i had an email confirming the 3 things i needed done and told them when i arrived. They fixed the recall issues but failed to change the oil after 2 hours. They had to take the vehicle back in and it was another hour to get the oil changed. They acted like it was not their fault and was not a big deal. I called the service manager the next day, left a message and still have not received a call back. Avoid this dealership, there is a reason they have a 1.5 rating, which may be a little generous. read more

The good first, they've always been very polite to me. When I bought my car, it was a mess but they were polite in fixing the problems. There was supposed to be a rebate and I sent it in and the manufacturer didn't honor it. I came back complaining and they gave me my money. I got the car delivered to my house. The next morning the car didn't start... they towed it back and gave me a new battery. My wheel lug key broke, they took it off for me no charge. They send me and pick me up from maintenance services with Lyft. They call me to keep me updated with maintenance. They are very polite. They've never messed up any working parts to make a sale as has been done to me by speedy oil change and firestone. They are pretty good with fixing things. I've only had basic maintenance done here and recall work. No mechanical problems when they are finished. Everything always fixed. They inspect and give good recommendations of what else needs to be done. I always inspect what they claim and I have never been lied to. I've never seen them miss recommending repair or maintenance that was needed either. I have been very happy with my 2014 Kia Optima EX that I bought here new. I was told by many that Kias suck... I don't agree. I've owned other brands midsize sedans new and always a problem. No problems with my Kia Optima. I am happy with my purchase. I'm at 143,000 miles and this thing is still running smoothly, still has power, ac still cold, but When mine craps out, I would probably buy another Kia. Hopefully their prices don't start raising to their competitors levels... The Optima EX I got was at least $6,000 less compared to an equivalent of the competition in 2014. Now to The bad, They are expensive with their services, all dealers are. Their parts are expensive if you want to do it yourself. There have been 3, but For the last recall work I had done recently, they told me it was going to take 3 hours... it literally took 3 weeks !!!!! If I didn't have a second toy car that I love driving, I'd be furious !!!! So take what you will from this review. They are Not the best service but not the worst. If I ever need engine or transmission work, I will not hesitate to bring my Kia here because I don't have the tools for that but more importantly I don't trust my engine or transmission to lazy wanna be mechanics who don't work with kias regularly. the Kia mechanics here have shown they can do things right, albeit at a heftier price than I'd like. They deserve 3.5 stars not 3. 60% is too low. 70% is pretty good. Not A+ but not fail. read more