I don't have any issue with any of the plumbers because I never met them, but Sarah (the…read more"receptionist") is a terrible human. Don't tell someone for 3 months that someone is coming out with scheduled appointments and rarely gets back to you when you follow up not too often but every once in a while will respond with bread crumbs and promises and no one ever comes. Don't waste time with this company. YOU WILL NEVER GET ANYTHING DONE. Also, I read the other bad review and the reviewer got the name correct, and just because the profile says where he lived at one point doesn't mean it wasn't true. The awful owner just was gaslighting. Basically what I went through, but with the receptionist only.

Eric and Team came out very quickly to help install several thermostats in the house. While there,…read moreprovided a great estimate for HVAC install. Will definitely use Guild Plumbing again!

We had an awful experience with this company. - They…read moreinstalled a defective furnace in our home that made a loud banging noise (likely a refurbished product). They gaslit us for weeks, saying we were imagining the noise. After multiple follow-ups initiated by us (they didn't want to fix it), they reluctantly admitted they heard the noise and installed the correct furnace. - According to the Town of Madison, Wilcox installed a water heater without obtaining the necessary permit for installation - proof they cut corners to save a few bucks at the expense of safety and compliance. - Upon requesting propane delivery, they delivered the propane to the wrong house (they are so incompetent that they couldn't even remember the house they delivered to), but sent us the bill! They acted like it was no big deal, showing complete disregard for the safe handling of dangerous gases. When they showed up at my house post-error (they assumed it was a gauge issue at first), they inexplicably didn't even bring propane with them to fill up the tank! Despite having "reliability" and a "commitment to customer satisfaction" plastered all over their website, the owner of the company said he "didn't have the authority" to make it right and offer a credit for the hassle and inconvenience. We were gaslit again, saying we were being too hard on them and wanted empathy for the team hustling amidst staffing issues. Based on our experience, this is a sketchy, dishonest and unreliable company despite the empty BS jargon on their website - not to mention their products and services are grossly overpriced compared to their competition. UPDATE BASED ON WILCOX DIATRIBE: In Julie's long-winded diatribe, she admits they installed a furnace that didn't work (even though she comically doesn't think "defective" is a fair word), didn't obtain a water heater permit (either before or after the installation) and delivered propane to the wrong address. She conveniently didn't address someone who claimed to be the "owner of the company" (who really wasn't) not having "authority to make it right," basically admitting their website jargon is complete BS. It would be lovely if Wilcox spent as much time doing their job (which they do very poorly) as they do writing encyclopedias in response to customer reviews. They're so incompetent that they don't even realize that saying "we don't gaslight customers" is gaslighting in its purest form. Lovely company.

Lost our Heat at 3:30 am. Avery came and diagnosed the problem. Replaced some parts and within 25…read moreminutes the problem was corrected & we had our Furnace back heating our Home. We've been Customers of Wilcox Energy for 8 years. Avery , our Technician, is a knowledgeable, personable young man. Thanks so much!!

I've had RE Godwin come to my home several times and have always been extremely pleased with his…read morework. He completed a full furnace cleaning that was neat, thorough, and left absolutely no mess behind. On another visit, he replaced the "whistle" in my oil fill--something I didn't even know existed! He took the time to explain what it was and why it mattered, which I really appreciated. I wouldn't hesitate to have him return again and always refer him to others I know.

They were able to come the day called. Replaced an old shut off valve quickly and efficiently and…read moredidn't leave a trace!

I highly recommend Omni Mechanical. After my heater let go I was dealing with a flood in my…read morebasement. Omni came out promptly and explained what my options were and scheduled service for the next day. I was surprised they could make the installation so quickly and I was very grateful. The technician suggested an additional safeguard for the Water Heater and I was happy to have them install it. at first, I was skeptical to have additional cost, but it was the best thing for the protection on my home for the future. Omni provided Excellent customer service that could be difficult to find today.

They saved me. I had a leak in my basement and i could not get anyone to come. My friend sent me…read morethe home advisor link and Omni mechanical called me first thing in the morning. They came that same day wearing a mask and efficiently fixed the problem. They were so nice and so professional. I highly recommend them!

What great people. I called them in the morning, as well as about seven other companies with…read moresomewhat of an emergency. They are one of two companies that even called me back. The guy was able to come out within a few hours and fix everything. He even showed me what he was doing to help me in the future, excellent service will definitely be using them and recommending them in the future

I would not call this contractor if I had to do it again. I contacted him July 2024 in the middle…read moreof a heat wave when my HVAC system stopped blowing. He was the first to respond and I let him go ahead and replace the air handler blower and add Freon for about $2000. The original blower was a Lennox. He replaced it with an ECM variable speed blower and he gave me no warranty. He just said "call me and I'll take care of you." The system failed within 10 days and I called him repeatedly with no response. Finally, I used my wife's cell phone and he picked up. He came and jump-started the system and charged me $261 for what should have been a free follow-up. So today 5-18-26 the blower was unresponsive the first time I used it this year. It did not last even 2 years. I called him to ask about a possible warranty but got no response. I ended up calling another contractor who installed a non-variable speed blower which came with a 4-year warranty and cost less than half the price to install. This kind is a way better option but for some reason Troy did not offer me the option.

Very helpful sales people. Great selection. I purchased a bathtub/shower unit. The price was…read moreconsiderably less than the big box stores. The the delivery cost was quite reasonable and they delivered exactly when they said they would.

I have not been looking forward to leaving this review cause its a saga. To summarize I noticed my…read moredryer was not heating properly and the dryer was fine so I bought a kit to clean the dryer duct itself. Well...needless to say that broke off in the duct. So. On memorial day lenny answered the call and drove an HOUR away to handle it. He corrected my mistake and taught along the way. Unfortunately with the job done it turned out the work we accomplished made the problem worse and I called on ole lenny again. This time armed with the right tools and teamwork we figured it out. He offered a discount and I had to refuse because his worth ethic and drive to get the job done was inspirational. I highly recommend this company and I NEVER EVER leave reviews. They helped me in my time of need and the price was straight up the price from the first phone call to the time he left. None of that bait and switch stuff. Lenny Ill see you at Thanksgiving! If you want to see the turmoil of what he had to deal with its on the gram. God bless Lenny and god bless america!!!!

From the owner: We specialize in deep cleaning mini split and air conditioning systems resulting in enhanced energy…read moreefficiency with improved indoor air quality. We take pride in our services and understand the importance of clean air for your health and comfort. We believe in transparency and integrity, which is why we offer upfront pricing and clear communication throughout the process. Your satisfaction is our priority, and we won’t rest until your air conditioning systems are immaculately cleaned to perfection. Experience the difference with BreezeClean and breathe easy knowing your air is in good hands.