A-1 towed my Land Rover to repair shop without me experiencing any issues. I was skeptical due to…read morejob request was via insurance app. The tow driver Tony called to say he will be arriving in 10 minutes to meet at my home, yet he arrived before me and waited patiently for my arrival. Long story short, my truck was parked in my garage, Tony had to be innovative using jumper cables and a jump starter pack simultaneously to get truck started. He took his time loading truck on tow bed and ensured my truck would arrive safely to repair shop. I'm not sure of A-1's history with customer satisfaction but Tony was truly professional, caring and is an asset to A-1 Towing & Recovery.

Initial Review: Driver arrived and demanded an extra $30 cash fee to move my car from my garage to…read morethe street, despite me informing the company beforehand that it was in the garage. I declined and offered to push it out with my brother. The driver instead pushed it out himself and later demanded payment, which I again refused. He acted hostile, refused to let me ride with him, and made the experience unpleasant. This was my first tow and the lack of upfront communication, along with the aggressive attitude, makes me confident in saying I'd never recommend this company. Update: After posting this review, the manager called and apologized for the driver's behavior. He explained that charging to move the vehicle so it can be towed is against their policy. He also said they'd reprimand the driver and install dash cams on all their trucks to make keep their drivers accountable. While I appreciate the apology, it came across more like damage control than a genuine effort to understand what went wrong or prevent it from happening again. It felt like pressure to get me to change my review, not true accountability. That said, I'm updating this to two stars because I hope this isn't how the company normally operates. If they follow through on these changes and more customers share positive experiences, they may well deserve a second chance. For now, this is still my experience, so keep it in mind if you're considering their service.

I appreciate sonny taking care of my tow him and his team Amir went above and beyond to find…read moreresolution! It is appreciate and I am Betsy satisfied! Please don't hesitate to call them .. Sheree

This was the best towing experience ever they turned a somewhat unfortunate situation into an…read moreoverall amazing and genuine experience. I hear Mike as the driver that came out to assist us with a flat tire. He's overall an amazing guy. We had a great conversation. He was very friendly helpful, and I enjoyed meeting and talking with him. This company was very respectful kind, and in my opinion deserves more than five stars. Their services are definitely worth every dollar if not more thanks Mike and thank you. Big tow for your help today.

Dennis showed up about an hour after I called for my flat tire. He had to plug it and put the wagon…read morewheel on. He was helpful, friendly and honest about the cost, very fair. I will definitely be calling again!

My Car needed to be towed to my dealer for repair of a leaking freon. After calling few top notch…read morelocal places on Google I did not get any luck to schedule a service. It was 9:00 pm, and I needed my car at the dealer 8:30am next day. I call the next in line on Google, the "Tip Towing & Recovery", Mike answer right away, and after a short conversation describing my needs & the price, I got all set up for next morning. Mike came on time , texting me 15 min before, the tow truck looked nice & clean. I highly recommend this company, Mike was very friendly & professional. Everything was done within timely manner & the price was very reasonable. Very happy costumer, Urszula Z.

You can trust CDS to take care of any handyman job you have! Professional, capable, thorough.read more

Our washer/dryer unit was leaking into our downstairs neighbors place. So my husband reached out to…read morea few businesses at around 7pm last night and Anton was the first to respond. Said he'd be able to be at our place next day. Anton was great, efficient and got the job done.

Drivers are careless on roads. They will cut you off to get a second ahead, while being on their…read morephones. Even after cutting me off they then hit a curb afterwards. They are not experienced drivers obviously. Then I took a picture of the plate to report it and you can see him flip me off. Management will do nothing cause they seemed so surprised both employee would allow that to happen

Fast service, great prices friendly, well, knowledgeable employees. 100% recommended for all your…read moretowing, services and needs.

I needed a tow for a broken down vehicle, staff was communicative from the start. Driver was…read moredispatched quickly, upon arrival was very efficient and helpful in securing our vehicle at the drop off location downtown Chicago parking on the street. I appreciated the help of the driver. Good value and would utilize STARLINE towing again. Thank you for all your help!!

I put a call in to my extended warranty company for a tow around 9:30 am. My keys were stuck in the…read moreignition and the car would not start. Starline accepted the tow. Help is usually sent within an hour. I called the warranty company because they hadn't dropped my car off at the shop, she informed me of the towing company, Starline, and their phone number. They informed her that they were picking my car up now. After an hour I call Starline and he was like yeah we got it. Called the shop, no car still. Called Starline back twice, no answer. I called the warranty company back explained my issue, she finally gets through to them and they tell her they're 15 mins away. Twenty minutes after that I got a call from the tow truck driver that he was 10 minutes away. I'm not sure when exactly he arrived (I was at work) My car was dropped off at almost 1pm. I requested a call before dropping the car off so I could alert the shop. I got no call. When I called Starline back demanding to know where my car was he said we're dropping it off now you can call them and see. The driver dropped my car in the middle of the shops parking lot. The shop employee asked him not to do that. He did it anyway and began a little spat with the shop employee, the police had to be called.Terrible company.