Easy on/off of I-75. Staff was friendly, coffee fresh and hot in the morning. Recently updated to…read morethe new Marriott standard.

Hotel is clean, updated, staff is nice and they have a hot tub. Lately Fairfield's are removing…read morethem for a heated pool. I tend to go to Marriott hotels for the points, but I also love the hotel chain.

There are some serious violations involving smoke alarms at this location that have me concerned…read more I am grossed out at the age of the room and the sticky, musty vibe. Stained bedsheets, uncleaned showers, hairy floors. My allergies spiked when I entered this room and dissipated when I left, and I think it was the air circulation system. My other concern is the smoke alarms. Kidde Firex 41216 gc dual ionization smoke alarms. Smoke alarms should be replaced every 10 years, or more if it is in a hotel to maintain guest safety. This alarm should be tested once a week and cleaned at least once a year. This smoke alarm should be pure white in color, and instead it is yellow and faded. I wonder if this means this room has been a smoking room in the past. It is unlikely these smoke alarms have been tested. The smoke alarm in my room did not blink, which could mean either the light is out or it is not connected to power. I like Hilton in general. The staff is nice, the breakfast was nice-ish, but there are some serious things that they need to fix.

Not very great hotel. I thought that Hampton Inn's were in the upper echelon of hotel rankings, but…read moreI think I must have been mistaken. There were many things in disarray with an ongoing renovation. Breakfast was mid. The bathroom reminded me of my mom's house when we lived in the ghetto. ‍

This was our first stay at a Tru hotel -- and we loved it! Having travelled for work quite a bit…read moreover the years and experienced different brands, I've been very happy with the Hilton brand for decades. I find Tru to be a lively refinement of the traditional hotel experience. The color scheme of the lobby sets Try apart from other Hilton brands. Fifteen years ago, I enjoyed the minimalist theme of Four Points by Sheridan, but today I feel Tru by Hilton is more energetic, sophisticated, and more on point for me. While I think Tru was intended for young travelers, I feel Tru suites me in my early 60s. I very much liked the complimentary breakfast better than what is served at a Hampton Inn. I liked the pancake machine over the waffle maker. The Lavazza coffee was a welcome feature too. The rooms are a bit smaller, but still comfortably fit a king-sized bed. There is a small refrigerator, but no microwave. Exposed rods, pipes, and pegs replaced dressers and armoires. The shower was full glass with TWO glass corner shelves, so for a change I didn't have to store my toiletries on the floor or bend over to pick up them up. If you need a microwave, there's one in the lobby at the snack counter. The rooms and lobby were CLEAN. HIGHLY RECOMMENDED

Stayed at Tru by Hilton in Gaylord and even checking in late at night was a pleasant experience…read more The front desk guy, didn't catch his name, was really friendly and easy to talk to. He's got his own personal board game collection he brings in for guests, which is such a fun and unexpected touch. Wish I had more time to check it all out, definitely appreciated it as someone who loves board games. Breakfast was solid too, would stay here again.

Just stayed at this hotel. Room was clean with the amenities we expected (coffee, microwave,…read morerefrigerator, etc.) for the price we paid. Good value and would have no problem staying here in the future.

We were frantic when we arrived at the Gaylord, Michigan Best Western hotel on 6/11/26. We had come…read morefor our grandson's wedding and because of storms in Chicago, our flight arrived a day late and without our luggage. A wonderful hotel employee named Sasha took us under her wing and actually offered to loan me a gown for the wedding. Friends drove an hour and a half to pick up our luggage, when it finally arrived, but Sasha's kindness will never be forgotten. She is a keeper!

One thing about this place is it is clean! Everywhere I looked was clean but everything is also run…read moredown. Our room was comfortable enough but outdated as were the exterior and hallway finishings. We were attending a conference and every staff member we encounter was friendly and helpful. The camaraderie at the bar was fun and comfortable however the pool area was like something out of a scary movie. I wouldn't mind dining or attending a conference here again but will find other accommodations next time.

Not what we expected. The travel websites don't say that the pool is closed. The air conditioning…read moreis not up to the task on the room. The lodge has no air conditioning. We visited in July, and the pool was closed for the summer. We have the only car in our lot for where we stayed. We called ahead of time, and none of this was disclosed to us. The person at the front desk did not tell us the pool was closed when we checked in. Pretty views though.

The room was clean and a good value for the money…read more They have a snazzy little breakfast each morning. Unfortunately, the juice machine was on the fritz during our stay. Our room had a bay window with padded seats. I'm picturing how much fun a little one would have sleeping there. We just enjoyed the view. The bed was comfortable and the bath/shower facilities were more than adequate. Excellent shower pressure. The cable selection was terrible but not a big deal for us. The hotel is in a great location. Right off the highway and near the only Tim Hortons for 50 miles! The staff were extremely friendly and had easy access to things like a mop for our sticky floor, or batteries for the tv remote. The place even had a door in the back for our convenience. I hope we can stay here again. 06/23

Nope, first impressions are everything and this one failed. We come to Gaylord often (from Hawaii)…read moreand usually stay at another hotel but this trip brought our cat so needed a pet-friendly stay. Our other hotel graciously booked us into Baymont, when we arrived about 1pm it was cold and rainy and we had luggage in the exposed bed of the pickup. Front desk tatted-up lady the "Manager on Duty" named Michelle or something was a total c***. "No you can't check in, no I ain't got no rooms clean" and "no place for you to store luggage" (the empty dining area in front of her was dark and wide open). "I don't care what you paid for the room, it will be an extra $50/night for the cat", "I ain't got no way to change that", "you have to come back after 3pm". I've stayed in hotels enough to know that some are cleaned before 3pm and there's always a place to store a traveler's luggage while they wait. At least try to accommodate. We left. "No refunds allowed" she said as we walked out. We made a couple calls, refund obtained. Avoid this place.

Stayed here Friday evening on our way to a golf outing.. Room was clean but I was disappointed…read morethat the TV was wired into the wall switch which did not allow me to watch TV with the lights off in the room . Not a big issue but kept the wife awake because I had to have the lights on in the room...Free breakfast was a joke of an offering with nothing much at all to offer.. Coffee was not good. This could easily be remedied. I also thought that we paid prime dollar for a no nonsense room off season. Just saying..

When my husband and I got caught in a night-time snow storm while traveling, I asked the locals for…read morea cheap but good place to stay, and this was where they directed me. This place was obviously a well-loved mom & pop hotel at one time. It's a little worn around the edges now, but I had an acceptable night's stay there. Pluses: 1) They have hot water radiator heating system, and while it took a while for the room to warm up, I like water-based heating systems when it's cold and dry out. 2) It's reasonably priced, maybe $10 cheaper a night than big chain hotels. 3) The decor was subpar but the room was clean and the bed was comfortable. Minuses: The "continental breakfast" was a wrapped donut and bad coffee, and the room & service are stripped down and basic. There is a TV with cable, but no in-room coffee pot, for instance. Bottom line: You can probably find a cheaper Mom & Pop place nearby or pay a little more for a chain hotel, but this place was fine in a pinch.

Zero stars! We visited from down state 3+ hours. We stayed from Friday 01/24 - Monday 01/27. We did…read morenot ask for housekeeping at all! On Saturday, when we returned to our room around 7:45-8:00 pm, I noticed 2 towels on my bathroom sink that I did not request. Housekeeping entered our room between the hours of 2:00 pm - 7:45 pm without our permission!! Definitely noticed my candy missing!! When we got home, we unpacked, thought maybe the candy fell in our bags or something. I called on the following Wednesday 01/29 and talked to Crystal. Told her what had happed. She sounded shocked and told me that they have Zero tolerance for that! I left a message for the manager, Mariah, to call me back! They wanted to check their hall cameras. I waited 1 week 02/05 to call back because they haven't contacted me yet. I spoke to Brianne, asked her to leave a message for Mariah. Today is 02/10 and I'm STILL waiting!! It's definitely not about the candy, what if they got something of more value?? **Stay very far Away**

The hotel is nice and clean. However there is a breakdown in communication between front desk…read moreworkers. We called to get a early check in and spoke to a very nice employee who told us this would be possible and when we arrived at the time we were told we were greeted by a employee who seemed like he would rather be anywhere else but there. We also had people above us that were stomping about for hours, we finally called the front desk to see if they could resolve this issue " we have little ones trying to sleep" guy again sounded unphased and the stomping around continued . All in all wouldn't go back.

This is an older motel, just off the main drag. Exterior looks worn, the carpet was old and worn,…read more BUT - it was very clean as advertised, very reasonably priced, had a fridge, bed was comfortable. it worked. So I wouldn't book this as my honeymoon suite... but perfect to get a good night's sleep on the road, without damaging the budget too badly. For what it is, a good value.

Old and smelly. Stayed here last summer and other. 2 rooms were ok that's why we returned. Mold in…read moretub caulk. Dirty carpet . The entry door needed a wash. Pillows were grungy. Door frame all rusty at floor in bath. May not return here next summer

My husband and I stayed in Room 204 on July 16, 2026, on our way back from Mendocino. While the…read moreroom was okay, we had major issues with the electricity in the bathroom, which kept flickering on and off. Because of this power shortage, the coffee machine didn't work either. Due to the darkness and faulty lighting, my husband slipped and fell while taking a shower, injuring his elbow and getting blood on the comforter. We mentioned the problem to a housekeeper when leaving in the morning, and I tried calling the front desk yesterday to follow up, but no one answered, and they never returned my message. I hope management addresses these safety and electrical issues immediately.

I absolutely would never stay here again. Checked in around 430, walked right in to see personal…read morefluid on the bed . Looked like the cleaning crew truly just remade the bed from the people who stayed there before me. There was no toilet paper. The shower backed up to almost my ankles. I told the guy who was working and he got me a new top blanket and said nothing else can be done till the manager shows up the next morning. The manager agreed to switch my room. I went to the very next room across from the hall and the toilet broke every time I flushed. I had to rehook the flap every time! They say you get what you pay for. JUST DO NOT EVEN PAY TO STAY. Go somewhere else. They have one ice machine. That has no ice. lol. The guy at the front desk has his wife sitting in the lobby all shift, as they face time with people and make people wait. I have never ever experience such ....lack of care.