The allergist at this location is amazing. She is always so helpful and pleasant to work with. The…read morewhole team is very professional. And the doctor always is timely and thorough. I'm seen for my extreme allergies issues, which thankfully have been less so since I've been seeing them

I have allergy shots every Tuesday. Amy couldn't be nicer which makes the visit easy. She also does…read morea great job of explaining things and answering questions.

While reading through friends' reviews I found a review about an ENT. It made me want to review my…read moreENT. Well, Dr Tilsner is a past-middle-aged man who reminds me of the scary veterinarian from Beethoven. Although nice, he looks scary. He answers all my ridiculous hypothetical questions and makes me feel like he could sit and talk with me all day. Every little room in his office has an ear vacuum. If you have never had an ear vacuum experience, go infect your ear so that you can experience this amazing little sucky machine. And sucky is an adverb, not an adjective. It does not suck in the sense that suck means it is bad. It sucks like a vacuum sucks, because this is a vacuum. An ear vacuum. The tip is slightly smaller than a Q-tip and it just sucks out the puss or wax or whatever else people have on and in their ears. It also has a see through tube leading to the canister so you can watch your puss flow from your ear to the floor. Dr Tilsner's practice is made up of a set of small rooms in the San Rafael area of the Carondolet medical park. They gave me very clear directions over the phone but I did not believe that it could be that easy to find this place. So instead of doing what the lady said over the phone, I drove in a giant circle around the park until I finally gave up on trying to make my journey more difficult and decided to park where the lady told me to park and go where the lady told me to go.

Just a bit out of date. Tubes should be put in at the office…read morenot sent to some hospital. Crazy old fashioned. Receptionist was really great and helpful...

Good first experience with two professionals . Smooth timely professional…read moreOffice . Parking easiest in rear of building .

My review is just based on one visit. I hope I don't get anyone in trouble by saying this. But I…read morereally appreciated the fact that their receptionist squeezed me into an appointment that wasn't really available. I was in the middle of cancer treatment and I wanted to be seen sooner than later because I was concerned. Thankfully It turned out I didn't have anything serious. All the team including Dr. Lara were very nice. And if I ever I have to see an ENT doctor again, I will for sure choose this place. I also love that the clinic looks very clean and there is plenty of space to park

I have been Dr. Ruboyianes' patient since 2009, and have really treasured his care for both myself…read moreand my mother over the years. I have seen him for all manner of sinus, ear (especially during swimming season) and skin issues. His staff is excellent, and while there may be a bit of a wait, he's one of those doctors who takes the time you both need to get everything squared away and get you well. Highly recommend!

April 20 2026 .Don't hesitate to visit this clinic. I had emergency ,clinic was fully booked for…read morenext 2 weeks. I explain Jessica my issue, she said she will speak with doctor and call me. She did call me and I was able to visit Dr. Small. Very friendly staff, welcome you with smile. Dr. Small took care of issue in friendly processional manor, smiling. I left with great confidence to shout to highly recommended !!!!

Acute ear infection. Soonest appointment over 60 days away. No referral, just I'm sorry. Not good…read moreenough.

No coverage while he's on vacation! The medical assistant is the only one that can get you in with…read moreanother dr and the front counter will not help

Cannot evaluate how this place gives care to people because I never was able to even get a response…read morefrom them. I am scheduled for a appointment today which I needed to reschedule because I have a cold. I have been trying to call them sincelast Friday. They don't respond, they don't answer their phones, they don't even put you on hold, and if they put you on hold you you sit there for two or three hours . Evidently the patient is not a priority with this company. I am going to have my PCP give me a new referral to elsewhere. I'm sorry they were not able to fit someone else in my slot, but if I cannot notify them, if they don't respond that's on them.

5 stars, all the way. Dr. Soderberg and Dr. Chastain are the first physicians that really listened…read moreto me in over a year and a half, and ultimately helped me receive treatment for what turned out to be CANCER. They are fantastic doctors. When Dr. Soderberg felt he was not the right fit for what we found out after some diagnostic imaging, he referred me over to Dr. Chastain within the same practice. I felt this showed great respect for me, my time, and my health. The staff is professional, polite, and efficient to the best of their abilities. There are some things they may not be able to assist you with, and if so they refer you to the proper person in the practice and transfer you over, or explain what the other options are. The main complaint I see is about wait times or delays in being able to schedule appointments. Nobody wants to wait in the office or for scheduling... however, it's a medical office, and the entire medical field is understaffed all around these days and has been for years now. On appointment days (I've been in 6 times since Sept. 2022) I waited no more than 20 minutes in the front waiting room, and no more than 5-10 in the exam room every time I went in. That's pretty average, or even better than average, compared to any medical office I've been in in the last 3-5 years.

Rude staff. Rude doctor. LISTEN TO THE REST THE REVIEWS - find a different doctor…read more I constantly had issues with, Laura (the manager) and I should have just found another PC - but I just thought "yeah they're rude, but I can deal with that because I can make appointments relatively fast". A mistake that's now cost me health, money and a lot of time. They didn't submit the proper documentation to my insurance on time - even though I called and asked multiple times - each time I was met with a rude tone, as if "we're not stupid - don't ask us again". Well, my insurance confirmed that the office ignored multiple phone calls and faxes trying to get it covered. They lied and wouldn't even try to help resolve the issue - then calling the company that she works for - they couldn't care less. They "looked into" my issues and found no problems. They wouldn't talk to my insurance or care to look at the evidence - they said "we talked with Dr Gallo's staff and everything was done properly". No, it wasn't and that's why I'm not liable for THEIR referrals - because they wouldn't submit it within the timeframe needed and lied about it. We choose professionals to do things like that because it's a complex deal understanding the processes and policies involved. They don't act professional and it's as if they enjoyed my issues - both Dr Gallo and Laura. I'm going to sue them because it's cost me months of treatment, a financial loss and countless hours of my life - not to mention the stress it's put on me. Run away - don't walk - this office is only interested in your money.

First let me say, Im an asthmatic so imagin my suprise when this doc recently refused to refill my…read moreasthma meds...and her staff had the nerve to call me and tell me that my most recent request for asthma meds was, "inappropriate". They never even inquired if I was okay.... wow!!! (Patient for more than 5 years) The staff are horribly rude, Renee has been nice and personable at most visits, but she can be rude paticularly when you ask her to work with other practitioners, except those that are her friends of course. She set up a referral with an equally as expensive doc, her friend, who was rude and incensitive! When I decided to go to another doc for a 2nd opinion, her office wouldn't share all of my medical information even though I'd signed the releases, but she shared all my info with her friend. The final straw was when I asked to pick up a copy of my full file and her admin told me nobody at the office could do this until Monday. Im like its just making copies and the staff becomes upset and says, "Ms. I'm working the front desk so I don't have time to do this and I don't deal with medical records..." I stayed with her for years because she really used to be great! She would spend time with patients, her staff were funny and warm. She, ironically now, helped stabilize my asthma and for that I am still grateful. But later when she opened her own practice and she and her staff became rude, inattentive and incensitive, I stayed because I really didn't have any health problems, she was close and i could get in quickly despite the snide comments about my health condition made in front of UA interns! But NO MORE! Im getting a new doctor who will provide asthma medications to asthmatics! She gets 2 stars because they get you in quickly and I know there's a good doctor inside her, though I have not seen the good one since she opened her own practice. Do yourself a favor, look at the google reviews and find another doctor.