I have a lot of experience with various ENT practices, and most of them are generally unfriendly…read moreand uninformative. However, this place changed my mind about that, they are so kind and helpful and nonjudgmental. I felt sick during an appointment and the staff with the extra mile to make sure that I felt OK enough to get through the appointment without any shaming or rushing me! I highly recommend this practice and will be returning, I had a fantastic experience with the doctoral student there as well.

Be very careful if you use this clinic, as their billing/insurance practices are VERY suspicious…read moreand warrant review. After obtaining a medical hearing exam from a physician showing that I need hearing aids, I contacted Sonoran ENT for an appointment to discuss purchasing the devices from them, as they are a "preferred" provider for my insurance company and my insurance would cover $5000 in cost for the aids with no "out of pocket" to me. Sonoran ENT office staff informed me at the time I made my appointment that they would charge me $100 for my appointment, but that amount would be credited to the cost of the hearing aids when I purchased them. My appointment with the audiologist consisted of her showing me a brochure with her recommended choices and the costs of those options (all in excess of $4,000). When I told her that my insurance would pay up to $5,000 towards the cost, she warned me that often they (Sonoran ENT) are only paid $3,100 by insurance companies, and since that amount does not cover the entire cost of the hearing aids, the customer must sign a document at the time of ordering stating that they will pay the balance. I left the clinic and immediately contacted my insurance company and verified with them that my benefits would cover the cost of the hearing aids up to $5,000. The insurance representative called Sonoran ENT and spoke to the office manager to assure her that my policy would pay for hearing aids costing up to $5,000. The office manager informed the insurance representative that they (Sonoran ENT) are only willing to invoice my insurance for $3,100, and if I want to buy the hearing aids, I need to sign the document promising to pay the balance out of pocket (which in this case would be a minimum of about $1,400). The office manager stated that if I am not willing to do that, then I should not buy my hearing aids from them. What I learned is that it is not my insurance company putting the lower benefit amount on my purchase. It is Sonoran ENT manipulating the process to benefit their bottom line. Also, I paid $100 to Sonoran ENT to be shown a brochure and to be told: "Sorry, we will only take part of what your insurance will pay for hearing aids, and you have to pay us the balance." Make sure you ask questions up front about their billing practices. I feel completely cheated out of $100. I did immediately contact another clinic in town who was more than happy to contact my insurance provider to verify the $5000 coverage amount and to fit and sell me a pair of hearing aids that are priced within that benefit amount and will be paid 100% through my policy. CAVEAT EMPTOR!!! There is something fishy with the insurance billing process being conducted by Sonoran ENT.

Acute ear infection. Soonest appointment over 60 days away. No referral, just I'm sorry. Not good…read moreenough.

No coverage while he's on vacation! The medical assistant is the only one that can get you in with…read moreanother dr and the front counter will not help

Took very good care of my 12 year old to remove tonsils. They made sure it was fast, easy and not…read morescary for her as it was her first surgery. I am happy. They answer texts fast as well for aftercare questions etc.

Office wait time is generally awful. Front desk staff range from excellent to downright snarfy…read more I very much recommend Dr Stratigouleas. He is worth the wait.

Absolutely agree about the scheduling person just terrible knows nothing…read moreHopefully the visit which is very far out will be worth it for a hearing test with a professional Audiologist

Horrible scheduling person. Elissa is by far the rudest person I have ever dealt with in the…read moremedical world. Constantly interrupting me mid sentence. It was if I was bothering her by asking for an appointment. To make matters worse, when I asked to speak to her manager she hung up on me. I just hope the actual visit is better than the scheduling. Unfortunately, Valley ENT's reviews are spot on. I was hoping the reviews were wrong, but they are extremely accurate. Beware.....two thumbs down. In closing, I left a message ea call back and still haven't received one yet.

Cannot evaluate how this place gives care to people because I never was able to even get a response…read morefrom them. I am scheduled for a appointment today which I needed to reschedule because I have a cold. I have been trying to call them sincelast Friday. They don't respond, they don't answer their phones, they don't even put you on hold, and if they put you on hold you you sit there for two or three hours . Evidently the patient is not a priority with this company. I am going to have my PCP give me a new referral to elsewhere. I'm sorry they were not able to fit someone else in my slot, but if I cannot notify them, if they don't respond that's on them.

5 stars, all the way. Dr. Soderberg and Dr. Chastain are the first physicians that really listened…read moreto me in over a year and a half, and ultimately helped me receive treatment for what turned out to be CANCER. They are fantastic doctors. When Dr. Soderberg felt he was not the right fit for what we found out after some diagnostic imaging, he referred me over to Dr. Chastain within the same practice. I felt this showed great respect for me, my time, and my health. The staff is professional, polite, and efficient to the best of their abilities. There are some things they may not be able to assist you with, and if so they refer you to the proper person in the practice and transfer you over, or explain what the other options are. The main complaint I see is about wait times or delays in being able to schedule appointments. Nobody wants to wait in the office or for scheduling... however, it's a medical office, and the entire medical field is understaffed all around these days and has been for years now. On appointment days (I've been in 6 times since Sept. 2022) I waited no more than 20 minutes in the front waiting room, and no more than 5-10 in the exam room every time I went in. That's pretty average, or even better than average, compared to any medical office I've been in in the last 3-5 years.

I'd give zero stars to this place if I could. Sept 13th I…read moremade an appointment for my daughter to be seen here at Carlson ENT for persistent ear/jaw pain after a possible infection over the last month. Emily, the front receptionist, made my appointment and told me to either print out new patient paperwork and fill out prior to the appointment, or to arrive a bit earlier to the appointment to fill that out; with insurance, ID, and co-pay. This was the only information I was given. I called a second time Monday to confirm the appointment time, and was told no additional information or additional fees, but was again told about filling out the paperwork prior or arriving early. I was not informed during either of those phone calls that there were any additional fees due at the time of service, other than my co-pay. We arrive to her appointment with our paperwork and $30 co-pay, and were THEN informed, after driving 57 minutes, that there is a hidden fee and we were required to pay an additional either $19.95 or a $45 depending on what test was going to be done. Due at time of service. Can't be billed. No 'if, ands, or buts.' I, only bearing my $30 co-pay, began expressing my dilemma to Emily and how I feel it was unfair for that information of extra fees to be withheld until the appointment. I know my financial situation is of no concern to her, but she didn't even acknowledge my exasperation, or how HER withholding those additional fees from my knowledge until the time of appointment was the reason behind my distress. I don't know if she felt embarrassed for not telling me about the hidden fee, but I felt an apology was appropriate. Another patient on the way to the back (bless you, whoever you are) offered to pay the $20 test for my daughter, as she said she knows how bad the ear pain can be especially for a child of age 3. I'm now sitting in the waiting room trying to find a family member that can wire us the extra $20 non co pay fee so my daughter could be seen. Feeling already embarrassed, a woman named Stephanie bursts open the waiting room door and rudely tells me that they won't be seeing my daughter today. Kind of confused, I told her that I'm trying to get the $20 and if I can't find it in a timely manner, another patient offered to pay it for us -- this is where she stopped me mid-sentence to tell me "no, no, no. That's inappropriate and we won't be allowing that. No." At this point, I'm making an embarrassed fool of myself crying in the waiting room, so desperate for my daughter to be looked at to find out the cause of pain. My husband's grandma was able wire me the $20 quick enough for us to be seen. I pay the $49.95 for the copay and hidden fee, and proceed to the back with the woman - Stephanie - who so rudely spoke to me in the waiting room prior. In our room, she continued to be rude when I was giving her details of my daughter's symptoms, but spoke so kindly to my daughter. Am I not deserving of that same respect? That in my eyes is extremely subliminally manipulative to speak to me in a vindictive tone as she did, and then turn to my daughter I could see the confusion and tension in my daughter's eyes the whole time we were here. I was happy we didn't cross paths with Stephanie again. While the doctor was thorough, he was just as rude as the other people I experienced. He continuously kept interrupting me when I was giving what I felt like was important information. And I found myself having to repeat things over and over to him. I held my daughter's hands while he looked in her ears, and her hand slipped as she went to cover her ear, and he snapped at me before I could even grab her hand. It was an uncomfortable experience for my daughter and an embarrassing, regretful one for me. I called back to speak with the office manager, Kim, to express my deep regret, feelings of disrespect, and embarrassment after our visit. This resulted in office manager Kim also stopping me mid sentence while expressing the details of my visit. I told her I wasn't finished explaining my visit and she repeated 3 times that "I think we're done here." I then asked for her name, and she refused to tell me responding twice with "I already told you my name." This is where I told her I needed it for this very review I'm going to leave everywhere I can. I haven't felt this ashamed or embarassed in an experience of mine since HIGH SCHOOL. My daughter and I deserve better than the services we were provided with today. I'm appalled at the manner of everyone in this office. Only thing I will say is that I appreciate how Emily didn't feel the need to hold a grudge and be rude to me as I left like Stephanie felt she needed to be to me. I hope that this review saves someone else who is desperate for help the trip to this place. Horrendous experience to say the least.

Dr. Carlson is an AMAZING provider! My PCP under-treated a severe sinus infection that rendered me…read morevery ill for about 6 weeks. I have seen Dr. Carlson previously, and he takes these infections seriously, prescribing accordingly. If not for a strong antibiotic (and the CORRECT antibiotic) prescribed by Dr. Carlson, I would probably have been hospitalized. Additionally, the office staff is very compassionate and equally concerned about the well-being of patients. The Practice Manager, R.N. Carlson, who happens to be the provider's wife, is equally competent and patient-centered. All of the staff are very nice and also helpful, especially Alicia. My only "complaint" is that Dr. Carlson is a specialty provider and not also a PCP, because doctors like Dr. Carlson are hard to find!