Cannot evaluate how this place gives care to people because I never was able to even get a response…read morefrom them. I am scheduled for a appointment today which I needed to reschedule because I have a cold. I have been trying to call them sincelast Friday. They don't respond, they don't answer their phones, they don't even put you on hold, and if they put you on hold you you sit there for two or three hours . Evidently the patient is not a priority with this company. I am going to have my PCP give me a new referral to elsewhere. I'm sorry they were not able to fit someone else in my slot, but if I cannot notify them, if they don't respond that's on them.

5 stars, all the way. Dr. Soderberg and Dr. Chastain are the first physicians that really listened…read moreto me in over a year and a half, and ultimately helped me receive treatment for what turned out to be CANCER. They are fantastic doctors. When Dr. Soderberg felt he was not the right fit for what we found out after some diagnostic imaging, he referred me over to Dr. Chastain within the same practice. I felt this showed great respect for me, my time, and my health. The staff is professional, polite, and efficient to the best of their abilities. There are some things they may not be able to assist you with, and if so they refer you to the proper person in the practice and transfer you over, or explain what the other options are. The main complaint I see is about wait times or delays in being able to schedule appointments. Nobody wants to wait in the office or for scheduling... however, it's a medical office, and the entire medical field is understaffed all around these days and has been for years now. On appointment days (I've been in 6 times since Sept. 2022) I waited no more than 20 minutes in the front waiting room, and no more than 5-10 in the exam room every time I went in. That's pretty average, or even better than average, compared to any medical office I've been in in the last 3-5 years.

I have been Dr. Ruboyianes' patient since 2009, and have really treasured his care for both myself…read moreand my mother over the years. I have seen him for all manner of sinus, ear (especially during swimming season) and skin issues. His staff is excellent, and while there may be a bit of a wait, he's one of those doctors who takes the time you both need to get everything squared away and get you well. Highly recommend!

April 20 2026 .Don't hesitate to visit this clinic. I had emergency ,clinic was fully booked for…read morenext 2 weeks. I explain Jessica my issue, she said she will speak with doctor and call me. She did call me and I was able to visit Dr. Small. Very friendly staff, welcome you with smile. Dr. Small took care of issue in friendly processional manor, smiling. I left with great confidence to shout to highly recommended !!!!

While reading through friends' reviews I found a review about an ENT. It made me want to review my…read moreENT. Well, Dr Tilsner is a past-middle-aged man who reminds me of the scary veterinarian from Beethoven. Although nice, he looks scary. He answers all my ridiculous hypothetical questions and makes me feel like he could sit and talk with me all day. Every little room in his office has an ear vacuum. If you have never had an ear vacuum experience, go infect your ear so that you can experience this amazing little sucky machine. And sucky is an adverb, not an adjective. It does not suck in the sense that suck means it is bad. It sucks like a vacuum sucks, because this is a vacuum. An ear vacuum. The tip is slightly smaller than a Q-tip and it just sucks out the puss or wax or whatever else people have on and in their ears. It also has a see through tube leading to the canister so you can watch your puss flow from your ear to the floor. Dr Tilsner's practice is made up of a set of small rooms in the San Rafael area of the Carondolet medical park. They gave me very clear directions over the phone but I did not believe that it could be that easy to find this place. So instead of doing what the lady said over the phone, I drove in a giant circle around the park until I finally gave up on trying to make my journey more difficult and decided to park where the lady told me to park and go where the lady told me to go.

Just a bit out of date. Tubes should be put in at the office…read morenot sent to some hospital. Crazy old fashioned. Receptionist was really great and helpful...

I'd give zero stars to this place if I could. Sept 13th I…read moremade an appointment for my daughter to be seen here at Carlson ENT for persistent ear/jaw pain after a possible infection over the last month. Emily, the front receptionist, made my appointment and told me to either print out new patient paperwork and fill out prior to the appointment, or to arrive a bit earlier to the appointment to fill that out; with insurance, ID, and co-pay. This was the only information I was given. I called a second time Monday to confirm the appointment time, and was told no additional information or additional fees, but was again told about filling out the paperwork prior or arriving early. I was not informed during either of those phone calls that there were any additional fees due at the time of service, other than my co-pay. We arrive to her appointment with our paperwork and $30 co-pay, and were THEN informed, after driving 57 minutes, that there is a hidden fee and we were required to pay an additional either $19.95 or a $45 depending on what test was going to be done. Due at time of service. Can't be billed. No 'if, ands, or buts.' I, only bearing my $30 co-pay, began expressing my dilemma to Emily and how I feel it was unfair for that information of extra fees to be withheld until the appointment. I know my financial situation is of no concern to her, but she didn't even acknowledge my exasperation, or how HER withholding those additional fees from my knowledge until the time of appointment was the reason behind my distress. I don't know if she felt embarrassed for not telling me about the hidden fee, but I felt an apology was appropriate. Another patient on the way to the back (bless you, whoever you are) offered to pay the $20 test for my daughter, as she said she knows how bad the ear pain can be especially for a child of age 3. I'm now sitting in the waiting room trying to find a family member that can wire us the extra $20 non co pay fee so my daughter could be seen. Feeling already embarrassed, a woman named Stephanie bursts open the waiting room door and rudely tells me that they won't be seeing my daughter today. Kind of confused, I told her that I'm trying to get the $20 and if I can't find it in a timely manner, another patient offered to pay it for us -- this is where she stopped me mid-sentence to tell me "no, no, no. That's inappropriate and we won't be allowing that. No." At this point, I'm making an embarrassed fool of myself crying in the waiting room, so desperate for my daughter to be looked at to find out the cause of pain. My husband's grandma was able wire me the $20 quick enough for us to be seen. I pay the $49.95 for the copay and hidden fee, and proceed to the back with the woman - Stephanie - who so rudely spoke to me in the waiting room prior. In our room, she continued to be rude when I was giving her details of my daughter's symptoms, but spoke so kindly to my daughter. Am I not deserving of that same respect? That in my eyes is extremely subliminally manipulative to speak to me in a vindictive tone as she did, and then turn to my daughter I could see the confusion and tension in my daughter's eyes the whole time we were here. I was happy we didn't cross paths with Stephanie again. While the doctor was thorough, he was just as rude as the other people I experienced. He continuously kept interrupting me when I was giving what I felt like was important information. And I found myself having to repeat things over and over to him. I held my daughter's hands while he looked in her ears, and her hand slipped as she went to cover her ear, and he snapped at me before I could even grab her hand. It was an uncomfortable experience for my daughter and an embarrassing, regretful one for me. I called back to speak with the office manager, Kim, to express my deep regret, feelings of disrespect, and embarrassment after our visit. This resulted in office manager Kim also stopping me mid sentence while expressing the details of my visit. I told her I wasn't finished explaining my visit and she repeated 3 times that "I think we're done here." I then asked for her name, and she refused to tell me responding twice with "I already told you my name." This is where I told her I needed it for this very review I'm going to leave everywhere I can. I haven't felt this ashamed or embarassed in an experience of mine since HIGH SCHOOL. My daughter and I deserve better than the services we were provided with today. I'm appalled at the manner of everyone in this office. Only thing I will say is that I appreciate how Emily didn't feel the need to hold a grudge and be rude to me as I left like Stephanie felt she needed to be to me. I hope that this review saves someone else who is desperate for help the trip to this place. Horrendous experience to say the least.

Dr. Carlson is an AMAZING provider! My PCP under-treated a severe sinus infection that rendered me…read morevery ill for about 6 weeks. I have seen Dr. Carlson previously, and he takes these infections seriously, prescribing accordingly. If not for a strong antibiotic (and the CORRECT antibiotic) prescribed by Dr. Carlson, I would probably have been hospitalized. Additionally, the office staff is very compassionate and equally concerned about the well-being of patients. The Practice Manager, R.N. Carlson, who happens to be the provider's wife, is equally competent and patient-centered. All of the staff are very nice and also helpful, especially Alicia. My only "complaint" is that Dr. Carlson is a specialty provider and not also a PCP, because doctors like Dr. Carlson are hard to find!

Dr. Ray is a rare find amongst doctors. He has a GREAT bedside manner and provides an easy to…read morefollow explanation of your problem and the subsequent treatment. Even though he often runs late due to unexpected patient problems earlier in his schedule, he still provides excellent care and is WELL WORTH THE WAIT!!!! I also appreciate his combining homeopathic remedies with medical science and the relief that they provide. Additionally, I found his staff equally caring and efficient which has made my treatment even better. I HIGHLY RECOMMEND Dr. Ray and found that his diagnosis and treatment of my condition life changing!!!!!

I get allergy shots in this convenient location--Amy and her colleagues are organized and…read moreefficient--and very kind. Can't recommend them enough!

The allergist at this location is amazing. She is always so helpful and pleasant to work with. The…read morewhole team is very professional. And the doctor always is timely and thorough. I'm seen for my extreme allergies issues, which thankfully have been less so since I've been seeing them

I have allergy shots every Tuesday. Amy couldn't be nicer which makes the visit easy. She also does…read morea great job of explaining things and answering questions.

I can't say enough good things regarding my visit to Dr. Ruboyianes. Excellent care and a…read morewonderful staff.

Dr Lamear retired, sadly for his patients, but nice for him. Not sure why this was sent to us for…read morerating. He is great, just not available.

While Dr LaMear is ok, I have never waited less than forty-five minutes--and sometimes over an…read morehour--to see him. His staff is sloppy and unhelpful. I have to think this comes from the top down. My husband waited over an hour to see him, asked at the window repeatedly, was assured Dr. LaMear would see him soon. Finally he found out Lamear didn't know he was there. No one had told him. He saw my husband but didn't have time to review his issues....just got him in and billed him for it.