I've booked here a few times in the past when visiting my family. My stays have always been mostly…read morepositive but this last visit was really negative. There was numerous issues - HVAC in room not working, beds are really uncomfortable...mattresses need to be replaced, excessive noise from the street is horrible every single night, dinner was really disappointing from portions to preparation, restaurant was closed for breakfast one morning, our floor consistently smelled like marijuana, gym was closed at 7am even though they open at 6am, garage parking not included and super expensive, etc. The staff is friendly but I don't think I would stay here again. Too many issues to overcome....

i had a GREAT time. it's walking distance to Hop Cat, which was a huge a bonus. i might go back…read moreagain. very soon.

I enjoyed my three night stay at the Radisson in downtown Kalamazoo. There are so many restaurants…read moreand stores within walking distance that I didn't need to use my car for most of my stay. Housekeeping and front desk staff were polite and helpful. I often saw housekeeping cleaning around the hotel, from restrooms to even signs. I appreciate that the hotel appeared clean and well-maintained. My room was clean and comfortable. The bathroom was small and a bit cramped, but it was fine for just me. Guests can conveniently park in the parking garage located across the street, which is connected to the hotel by a skywalk. You can use your hotel key to enter and exit the parking garage. Additionally, there is a box for dropping off your keys upon departure from the parking garage. It is expensive unless you get a group rate discount. Overall, I enjoyed my stay and thought the facilities were good for a conference, the staff were professional, and the location was great. It is an ideal location for anyone visiting Kalamazoo.

This review is only for its conference facilities - I attended a conference there for two days this…read moreweek. Overall the facilities were super nice, including the ballroom on the first floor, the ballroom on the basement level where we had meals, and the hotel itself. I parked in the parking structure across the street both days, it was expensive ($2-$2.75 per hour) but the *heated* skywalk from the structure to the hotel was super nice. My only tiny complaint is that the ballroom on the first floor was a bit cold - I didn't notice it as much yesterday, but today I'm wearing a long-sleeved T-shirt and no sweater and I'm cold. (May go retrieve my coat from the coat check!) Fun story, I also stayed at this hotel about 20 years ago when I took the test for the WMU medallion scholarship (circa late 2004/early 2005, I believe) and I remember thinking the rooms were nice then, too. The hotel is currently undergoing some renovations also, I believe their restaurant is under construction but there's still a restaurant option open. Overall I really liked this hotel, at least for a conference, and would return.

Outdated. Falling apart. Really not the best experience for the money I paid. Stay somewhere…read moreelse.

Simply the worst hotel I have ever stayed in. The story…read morebegins with my entering the room for the first time and seeing poop in the toilet. I left for another hotel as soon as I could. Let's just leave it at that.

We stayed here for a quick overnight stop. The hotel and our room were both clean, which was…read moreexactly what we needed for a short stay.

I had a short stay and it went pretty well other than the loud guests, a group children who were…read morenot supervised well at all were running rampant through the hotel. I was doing homework and studying for exams and it was difficult with all the commotion above me and outside my door which is why I gave a 4 out of 5 stars. Outside of that the room itself was comfortable and clean. Breakfast options were small & few, the only meat that they offered was pork and I do not eat pork so I did end up going elsewhere. I want to give a special mention to Shante (I hope I spelled her name right) at the front desk. Her customer service was great, she was accommodating, personable & very thorough. She assured me upon me leaving the hotel at the height of the noise is that when I came back she walks the halls and there should be no further issues. Thank goodness my stay from Sunday to Monday was a little bit more peaceful although I was gone for part of the day. Based on her customer service and the condition of the room I think I would give this location another try in the future. I just hope management/reservations would do a better job on placing such a large group to one area and have a little bit better expectation of the adult supervising the children of what is expected.

Let me start by saying the room was clean.... Only one towel and wash cloth but clean. The night…read moreclerk did grab a second of each quickly when we returned from dinner. Next the bed... well bring an air mattress the beds are horrible. I've stayed at motor inns when the wife isn't with me that have better beds. Then after a night of no sleep we were informed that it cold breakfast on Sundays. That meant nonexistent yogurt and toast. We recommend this as a last resort and then we pitty the person that stays here.

We are IHG members so always stay at an affiliated hotel. This particular Holiday Inn Express was…read morethe worst ever. Whoever the franchise owner is does the bare minimum to keep the doors open. When we checked in, the two men at the entrance were leaning back with their feet on the desk. No greeting or acknowledgment. The room was okay, but we never had service to replace towels in the three days we were there. We asked for assistance at the front desk and with housekeeping, but were ignored by all. Two bath towels were provided that were horribly ratty with large tears. One, walnut-sized bar of soap was to last us at the sink AND shower. We had one wash cloth and hand towel. The ice machine, pool and pancake machine were down for service. From the condition of the signs, I would imagine they had been out of commission for quite a while. No cinnamon rolls at breakfast, something HI is known for. Sweating donuts that looked like they were just out of the refrigerator were there instead and the coffee was undrinkable. No creamer either, only flavored Coffeemate. We only ate there the first day. It seems as though the owner is trying to squeeze out as much money as possible from their guests without providing the great service HI is usually known for. Very dated facility too.

I was attacked by an employee. She was permitted to smoke marijuana at the side entrance. She was…read moredeeply disturbed. She tried to get in my truck with me , cursed me and she kicked my truck also. Very dangerous to have staff who goes after customers, I can't imagine that the manager told me that he was aware she smokes weed on the property. I'm not from Michigan, this must be acceptable there...I did call the police and have vehicle video of the incident. We left the building and will never stay there again for sure. I called choice hotels and the management never responded to the choice hotel corporate complaint. Creepy and dangerous place!

BEDBUGS! No need to say more!! We booked for a tournament and several rooms on our team's…read morereservation had bedbugs! The rooms were dirty and the lampshade in our room was gross and rigged up with paper medical tape.

Especially for the price and the location, I think this place is great!…read moreI was in town from a Wednesday thru Sunday for an event at Wings Event Center across the street. The location couldn't be more convenient! (though they could stand to have more parking). The lobby is nice and big, with couches and a TV, and there is a little convenience room that has small freezer items or some packaged foods for purchase, and coffee or tea complimentary for guests. There is also a "lending locker" that has a bunch of items available to guests. I thought that was a nice idea! I saw some board games, a crock pot, and some other kitchen items. Nice touch for families or people in town for a longer stay. There is only one elevator, so keep that in mind if you are in a hurry. There is no pool, but there is a workout room with weights and machines, as well as a laundry room. Laundry is free, but you need to purchase detergent and dryer sheets from the convenience area in the lobby. I did end up using the laundry room, and it was fine. The washing machine did take about an hour, so make sure to plan enough time if you'll need it. There is also a Business Center, though it's really just a tiny room with a computer. The rooms are a nice size. They have basically a full kitchen: fridge, dishwasher, microwave, small stovetop, with plates, glasses, and silverware. I had a king size bed, which was very comfortable. There is a decent size table in the room with an armchair as well as an office chair. The bathroom was clean, and had a pretty good amount of space. I was a little surprised that they only provide 2 towels since housekeeping is not done every night if you stay more than 1 night. I prefer not to have housekeeping done during my stay anyway. I didn't ask for more towels, so I can't hold that against them. Overall I felt like the place was pretty clean, and I appreciate the kitchen and amount of space. The staff was pleasant enough, and the location was perfect for me. If I come back to town for another event at Wings I would stay here again.

Stayed a few nights. Breakfast isnt included in price. There is no pool. But rooms have full…read morekitchen and thecstaff were nice and helpful. At first the hall smelled strongly of pot but manager dealt with it. It did bother my asthma but we didnt complain... heard manager talking about the situation with employee. Pot is legel in Michigan but its a non smoking property. Beds were bit firmer than we prefer but fine for 2 nights. Price was low and i gather its pet friendly.

When I booked the hotel it was for a different location, it changed. When we arrived they told us…read moreit happened all the time but they couldn't switch the location back. When we got to our room there was blood on the floor, the door had been busted through, because it had been raided by the police the night before,it smelled like cigarettes and we had no privacy curtains. We went back down to the front desk and asked for a different room and the next room we had was no better. The dressers and floors were sticky, there were cigarette ashes everywhere, there were pubes in the shower,and cockroaches all over.The TV didn't have a power cord and when we asked she said she would send the maintenance man who never showed up. Do not recommend!!!

This is disgusting. Blood on the couch and on the mattress. I wouldn't even sit down here. I refuse…read moreto stay here and Wyndham will hear about this. Wish I could give it a zero

We stayed here over the July 4 weekend. It just opened this month and got connecting king studio…read morerooms for our family. The handicap accessible king studio had bathtub and the regular king studio only had shower. The accessible room was massive with huge living room and bathroom. The regular king studio was tight squeeze at entryway kitchen and also bathroom. The living room was big enough for crib. The breakfast had both tru pancake maker and home2 breakfast sandwiches. There was also good selection of fruit everyday. We loved the view from 2nd floor to see fireworks on 4th and 5th from our room. Staff was super nice and gave us choice from their pantry front desk since one set of keycards didn't work. Location is perfect off highway and noise from road wasn't bad at all. We loved the new hotel feel from plushy towels and new room beds and sofas.

We stayed 2 nights here over the 4th of July weekend. It was the worst experience we never had…read moreanyone come to our room to turn it down. We were there with my dad who is handicapped and uses a wheelchair and their elevators stopped working. I was told to contact their regional manager that never was able to be contacted. The people above us had kids running around all night sounded like they were left alone in the room the entire time. When I asked to have the front desk help me quiet them down so we could sleep, they must've known it was us because there was some chocolate chewed up and spit out on our car in the parking lot. This was the worst hotel experience I've ever had! We will not be going back. STAY AWAY FROM THIS PLACE!!!

I had a good stay the 9 days I stayed here as a travel nurse, when I was leaving I had prearranged…read moreto check out late and the housekeeping came knocking on my door being very rude and rolling their eyes when I told them I was staying later and told me to call down to the front desk? Other than that, front desk staff is friendly and the rooms are clean.

musty smell that caused sneezing. I am sleeping with the window open instead of having air on…read more The neighbors are questionable. Stains everywhere I would upload pics if I can here