We found a bed bug... see photo below. The carpet felt wet, felt dirty, walls were very thin...would definitely not recommend. read more

Comfort Inn Downtown - University Area - Bed bug - Hotels Near Me - Kalamazoo, Michigan

BEDBUGS!! I didn't notice until the next day after checking out that I had bedbug bites. I had to throw away a week's worth of clothes and a suitcase in fear of them infesting my home. Management said they didn't find bed bugs and could do nothing but give me hotel points! My opinion is to STAY AWAY! read more

The place should be nuked from space. Dirty, dated and dilapidated. Truly disgusting. The health department should shut it down. Room and common areas reeked of smoke. Every corner of the room was filthy with other people's hair, dead bugs and the like. read more

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Horrible parking, disgustingly dirty, bad beds, brown water and debris from tub that wouldn't drain, masking smell of place with something, dirty curtain, broken furniture and molding......list goes on!!!! DO NOT STAY HERE!!!!!!! read more

My husband and I stayed here from Illinois over the weekend for an out-of-town wedding. Was nervous due to some of the less-than-stellar reviews, but I am a dare devil and decided to live on the edge end take a chance! The hotel shares property with a different hotel, so at first it can be confusing to try to find Comfort inn, but not terrible. If anything just stop at the other hotel and ask for directions. Once on site, I was greeted promptly by one of the women at the front desk. She was friendly and explained the policies and charges on paper. The charges were no different from when I had booked ahead of time. She explained the holding fee for the security deposit that will be reversed once the stat is over - this is pretty standard For any lodging service. We checked in to our room, and it was clean and had no bed bugs and the temperature in the room is perfect. I was disappointed to find out the computer in their "business center" was not working. I went to take a shower and the water started rising up to my ankles. I did alert the front desk and within minutes, two men came to resolve the issue. They were very friendly and didn't seem bothered to assist. The TV in the room does not work. Not that I care to watch tv, but it's nice to have some background noise when getting ready. I don't want to be "that person" and call them again to fix something, so we will move on. The beds are fine. I have slept in worse, like an IKEA bed and this is definitely much better. Overall, the hotel was quiet. There were a lot of young kiddos here this weekend who were running around screaming but that stopped by 11pm. Breakfast is grab and go, due to Covid. But i think it's really nice that they have anything at all. Overall, I would stay here or somewhere similar again if I needed to for a quick trip/over night. It is half the cost of the surrounding competitors. The people who work here are very friendly and do not mind helping. Do you get what you pay for? Sure. But I don't mind a smaller room and outdated bathroom fixtures for 50% less of a cost than the other guys. Thank you for the accommodations, Comfort Inn. read more

Where should I start? Before you walk in. Parking lot is tiny. Homeless people and crackheads all over outside. Front desk and entire hotel is run by Indians (dot, not casino) who barely understand English. Pest Control person was right there at the front desk as I arrived, good feeling as I check into a hotel. Wi-Fi only works occasionally, typing this from my phone as tablet, laptop, and fire stick won't connect. Rooms are never well cleaned. Arrived at my room. Food left in refrigerator, bathroom light only has one bulb working, mirror filthy, carpet dingy, missing desk chair, curtains have mold. Bring all these concerns to the front desk, they say they have no other rooms available, they replace the missing desk chair with a chair from the powdered egg and stale bagel breakfast area. Pathetic place to stay. Only staying here because company booked it. They won't be booking it again. read more

Where to begin? Poor customer service. Front desk was rude and very Unknowledgeable. Rooms DIRTY! Breakfast was a complete joke. Asked multiple times about my sink and tub to be unclogged. Still have not received my points and Al had to call them to remind them I had checked out. They were still charging me. Did I mention it was DIRTY. Opened a creamer and found it was clabbered and spoiled. They they wanted to argue that it had been purchased the day before. No coffee in the morning because the desk guy was laid out asleep on chairs in the little room next to the desk. Oh and it WAS DIRTY!! read more

Don't stay here. We were fighting bed bugs till 2:00 am. The pillows were not cleaned. Homeless people hanging out late night. Bed bugs everywhere! read more

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This place is a disaster. We are non smokers and our room smelled like stale cigarette smoke. We were also placed in a handicapped room. Upon check out we were informed that ALL handicapped rooms stink! Avoid this place by all means!! read more

Cockroaches, that's all you need to know. Family tried staying there but found cockroaches. They ended up leaving. They are still fighting for a refund. Seriously, cockroaches. Gross read more

Clean and for the most part comfortable Inn within walking distance of city center and adjacent to the greater WMU campus area. Wi-Fi accessed with provided password was a better speed than many similar priced hotels. Inter-room soundproofing was close to non-existent. It was very easy to hear conversations being held in the rooms while walking down the hallways. The people in the floor above the room we rented (3rd) sounded like they were having a midget wrestling tournament from ~ 2:00 am to 3:30 am each night. I hope that wasn't the case (IIRC midget wrestling is illegal in Michigan) and that they were instead on their honeymoon or something similar. Included breakfast was typical- nothing really outstanding with the exception of two flavors of batter for the make it yourself waffles. I would have gladly taken a $10 reduction in the cost of the room without breakfast. Finding parking in the hotel lot can be challenging after 9 PM. Fortunately the location is in easy walking distance of most essentials. There's little else to choose from at this price point in the Kalamazoo City Center; if you must stay here, try to request a third floor room to have the best chance at late night peace and quiet. read more

The only good thing about this hotel is the location. There is a lot of bars in the area but the location is in a bit of a sketchy neighborhoods. The walls were paper thin and you could hear full on conversations in the hallways as well as the rooms next door. The hallways wreaked of marijuana constantly. The carpet was so stained I didn't even want to walk around without shoes on. The curtains were also very stained and ripped to shreds. This place needs a major upgrade to the entire building before I will be coming back. read more

Comfort Inn Downtown - University Area - Ripped curtains - Hotels Near Me - Kalamazoo, Michigan

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The only pro about this place was the location, close to downtown Kalamazoo and within walking distance to local restaurants and bars. Cons - When we first checked in we went to our room and while getting ready for our night out another couple had walked in, the girl at the front desk didn't check in people properly causing mass confusion with people walking in on other people. Then, our key didn't work when we went to go back into our hotel room. The manager walked by, asked if we were locked out, I stated "yes" (I was waiting for my boyfriend to come back with the fixed key) and she proceeded to keep walking and checking to see if her master key worked in other doors instead of trying to help in the meantime. Our fridge didn't work, there were not outlet covers and exposed electrical. Overall, I will probably not stay here again, no matter how close to downtown it is. read more

Closest place to stay if you're visiting anyone that goes to KZoo - literally walking distance. Friendly staff that made checking in and out easy. It has your typical continental breakfast in the morning. The rooms are a little dingy and out dated but beds and comfortable. I was able to get a late check out based on their availability for that day. If you're using Uber to pick you up for something the directions take them to the back of the hotel - just FYI. read more

Positive: lobby was clean; quick check in, close to campus. Negative: absolutely not enough parking-we were told we could park in back alley/street, (um, no). Damp washcloth found on floor, room smelled like dog, couldn't use choice hotel points because we booked thru a corporate plan. Shower was weird- leaking and spraying everywhere except on me. Gross garbage in elevator. Not staying here again. read more

This was the absolute WORST hotel stay experience I have EVER had in my life, which is saying a lot because I am well-travelled. We travelled to Kalamazoo from near Detroit so that my elderly 79-year old mother could visit with her convalescent sister who is in a nursing home. We chose this hotel because it was close by. We understood it was under construction, no problem. We reserved 2 rooms for 3 nights. 1st issue: toilet didn't flush in 1 of the rooms. Resolved quickly enough. 2)the elevator stopped working. We had to move all our belongings from the 3rd to the 1st floor. No assistance offered. 3)We finally got settled in to room #2, only to be awakened at 1am by pervasive cigarette smoke to which I am allergic. 3) Had to move to room #3,1am in the morning, no assistance. The next morning, we went to the front desk to ask to be accommodated for our trouble. We thought it to be reasonable to ask to be compensated for the 1-nights stay and we pay for the remaining 2 nights. We were told that was not possible. We said we could not stay at an establishment that showed no contrition for all we had been through in the last 18 hours while there. Management said they could only charge us for the 1 night and refund us the next 2 nights and let us go. Not understanding the logic, we explained that we only wanted to be refunded the 1 night for our trouble and we would pay the other 2 nights. We didn't want to pack up our things for a 4th time, relocate to a new hotel, and move in the pouring rain. Management said refunding the next 2 nights was all they could do. They said they tried to accommodate us by giving us 3 different rooms, as if WE did something wrong to warrant 3 moves in 1 night!! By this time it is 10:40am, we were told we should be out by the 11am checkout time. 20 minutes to pack up 2 rooms, my elderly mother, reserve a new hotel & it pouring rain. We had nowhere we could go until we could check in at the new hotel at 3pm. Again, by far, THE ABSOLUTE WORST HOTEL EXPERIENCE OF MY LIFE!!! I have NEVER been treated with so much disregard and callousness for my time, money, and patronage, all at the same time. NEVER NEVER NEVER AGAIN!!!! read more

Clean .. new carpet and paint throughout. Small bathrooms and rooms. Walking distance of city center ... but a bit of hike if going in the winter and you pass through some "iffy" neighborhoods. Wi-Fi accessed with provided password was a better speed than many similar priced hotels. Included breakfast was typical- hot items included egg & sausage patties and waffles. Finding parking in the hotel lot can be challenging - but the city is working on a solution. Don't move your car, or you might not find a spot when you return. There's little else to choose from at this price point in the Kalamazoo City Center; but the staff was friendly and very helpful. read more

The young man who checked me in was friendly and helpful, even after attempting to help me with a ridiculous AAA reservation snafu. Great location with easy access to downtown, WMU, and highways. Free but difficult parking, especially as only the front door was entry-accessible. At 10pm the lot was overfilled, with no street parking available within reasonable walking distance. The beds were comfy and clean with no visible signs of bed bugs. Plenty of towels were provided. Small, updated microwave and refrigerator were nice additions. A window that opened was greatly appreciated, except that a car parked in the street outside our window sounded its alarm several times throughout the night followed immediately by a man screaming unpleasantness at someone in a neighboring house. I could also hear the floor above squeaking frequently, as though there were several guests in the room directly above, walking around almost non stop. A few calls to the front desk did not produce results. Free breakfast was less than desirable, but a variety of both hot and cold options were available. We skipped breakfast at the hotel for a local cafe that had many great reviews. Being touted as "Kalamazoo's newest hotel," I expected the lobby to be in much better condition. It appeared pretty beaten up. Overall, this location is rather overpriced for what it is. I would not stay here again unless there was nothing available in a 20+ mile radius. read more

On-Site Parking: inadequate. Overnight Street Parking: ticketed Staff: Friendly Room: Loud, esp those on Mich Ave side. Wifi: Acceptable Breakfast: Passable Brewery next door: convenient In-Room Fridge and Microwave: Handy but mine made a weird and persistent ticking sound. Bathroom: Gross because no sink inside. Also why is the toilet only like 6 inches off the ground and sound like a rocket booster every time you flush? Waiver at Check-In that you'll hold hotel harmless for your car getting broken into and stolen: WTF has this always been a thing and i never noticed? read more

My family stayed at this hotel this past weekend for a Soccer Tournament (Club selected hotel)...this is a typical ROACH MOTEL. Literally multiple rooms had bed bugs and had to be moved. Not to mention VERY POOR customer service. Overall, you are better off sleeping in your car. read more

Location was great. The desk help was great. As per some of the other reviews, the parking lot is too small, but if you park on the "correct' side of the street behind the hotel, it's all good. It seems they want all cars off 1 side of the street every other night. Signs are posted. Another plus... when i asked about it at the desk, they said they will credit your card the amount of the ticket if you bring it in as a hotel guest. Room was decent for the price. Would definitely go back. read more

This is very possibly the worst hotel I've ever stayed at. The first room had the wrong sized bed, the second room was missing the fridge and ironing board and iron. Informed the staff but they didn't do anything, also half the lights didn't work and the outlets were missing the covers. To top it off the ice machine didn't work and the hotel looks run down. The staff was also very inattentive. I feel ripped off, definitely it work the $200 we paid a night. Management should be embarrassed to put their name on this hotel. read more

Ok, where should I start, at the bum who asked me for .47 cents for a pop when I was checking in,the slow running shower water that was so slow I jumped out to get my face cloth and jumped back in and the water still had not touched me, the bed that sunk down so low I saw the Titanic or the other bum who asked me for .47 cents. What's up in Kalamazoo with .47 cents? The reason for the 1 stars was because the room was clean. Only stay here if you just have to just lay your head for a meeting the next morning, oh I just described what I was there for, silly me! read more

I was completely disappointed with my stay. My initial room smelled like a moldy ashtray. The staff tried a spray that masked the odor for an hour or so. They were gracious enough to find me a better room. Room was adequate. Tv had a gouge on the screen but the room seemed clean and had towels. Where the rating fell off the rails was at the continental breakfast. I arrived at 7a and everything was out: bread, eggs, sides, and pancake batter. When asked about the batter the staff simply replied, "I don't have keys the the pantry" and went about her way. The coffee was terrible and when I went to have tea (I mean it's hard to screw up tea) the water in the carafe was tepid. My review would have been a 3-3.5 if not for breakfast. I felt like they were not even trying. I'd suggest getting something in town. read more

Not super clean and everytime we left, there were employees at the front desk gossiping and complaining. Not enough parking. We were told to park on the street. Very overpriced. Lots of noise late from nearby bar. Our room overlooked the dumpsters. The breakfast was terribly bland. read more

I was really worried about staying at this property due to some of the reviews I read on several different sites. My biggest reason for staying here was the location. I wanted somewhere that we could walk to/from the bars in the downtown area and the local Radisson was more than twice the price. I booked 6 rooms. Other than the aggravation of them not answering the phone on several occasions, I was happy with the choice. Close to downtown. Free parking. Nice clean room including a refrigerator and microwave. Comfy bed with lots of pillows including a choice of firm or soft. Good breakfast. Weak coffee. Free wi-fi. Guy at the front desk came right up to my room when I couldn't figure out the alarm clock. I would stay here again without question. read more

This is just a fantastic place. I came here to attend the medieval conference at Western Michigan University, and this place is a wonderful beautiful 30 minute walk from there. The staff is kind and a young woman named Ashley was particularly helpful, and this is just about the most professional clean accommodating place with a Hardy hot breakfast that you could stay in this area. read more

The room was decent but overpriced for what it is. You can hear EVERYTHING! There must have been a herd of elephants country line dancing above us until 4am. Constant footsteps and bangs. We said something to the front desk but there was no improvement. Also, VERY limited parking. The front desk told us to park across the street at the closed down Burger King. I will NOT be staying here again. read more

Stayed here one night last month. VERY impressed. Quick check-in, great room, very clean, breakfast good. All expectations met or exceeded. I've been in the hospitality industry for 17 years; I will recommend and will return. Thank you read more

Not many reviews for hotels near Kalamazoo College so I took a chance with Comfort Inn Kalamazoo. As it turned out, it is VERY close to "K" down the hill and across the major road. Much easier to enter by rear street since large building obscures sinage on W. Michigan Avenue (also Stadium Drive) right after the intersection with Main St. (easy to miss). All that aside the rooms were clean, fridge, microwave, coffee maker, TV-cable, Wifi and continental breakfast. Though our room was away from the elevator, we could hear the mechanics every time the elevator was used in our first floor room (avoid). We also missed the breakfast (ended at 9:30am--on a SATURDAY). Overall, not bad for the price if you're looking to sleep, relax and shower. read more

The rooms are clean and beds are comfortable. I had no issues with the front desk unlike other reviewers. Overall a good hotel in a central location. read more

Arrived fairly late (10p+) and had a great reception. Our room was all set and they remembered the extra towels. We didn't have time for pool but it looked nice and the breakfast was fine (and free!). Great location - close to downtown and the colleges. They were very helpful about parking as well. read more

Quite simply, it did its job. A pass out bed port at a near-reasonable price (with no pool) for a fantasy football weekend meet between Detroit and Chicago. Not Family friendly but service was solid and cleanliness, again, did its job! Easy WMU access and not hard to get a cab...just that simple! read more

My father booked two rooms for two nights (April 26-28 2019) for my daughter's WMU graduation. He, unfortunately, didn't read any reviews beforehand or know the neighborhood. The woman who checked us in was very friendly and helpful. Unfortunately, it was almost three, and the 3-11 shift was covered by a not-friendly nor helpful woman. My room wasn't horrible, besides the beds were quite small. My daughter has a double at home, and I'm sure these aren't your average double sized beds. Very small. Nothing fancy, but it is a comfort inn. My fathers room was missing the refrigerator and microwave. When he asked, he was told that it was a busy weekend, and she probably wouldn't be able to find one for him. (I didn't know you have to make sure beforehand that you got the amenities listed for your room?) He had traveled 350 miles with a cooler and was counting on a fridge. He never got one. Then the WiFi went out. I had to go downstairs anyway, so I informed the front desk. She curtly answered that she just got here at three (it was almost four), and would call the company when she got the time. Which is fine, I was just letting her know, no need to be rude about it. We left, and arrived back around ten pm, and the WiFi still wasn't working. My daughter had a college paper due at midnight, so I called the front desk to ask about it. The same woman. She told me hers was working. I said great, but ours still isn't. She said did I try re-logging in? Of course I did, with multiple devices. Then she said, oh I called the company earlier, and they said there were outages, but it should be working. Okay but it isn't and that's why I called you. She was very rude again. Whatever. My daughter used her phone as a hotspot and got it taken care of. So I turn the tv off to go to sleep, and it's PUMP UP THE JAMS TIME at the bar in the front parking lot. Right outside the windows. Until two am. Paper thin walls and windows. Both nights. Also, the WiFi worked just okay a couple times Sunday morning. Also, if you turned the thermostat down to any lower than the temp of the room, the air conditioner would turn on. (For example, when I went to bed, I wanted to turn it down to 68 from 70, but couldn't because it triggered the air). Positive thoughts- The same girl was working the front desk Sunday morning when I checked out that was when I checked in Friday. She was very nice! Also, the girl doing the breakfast room early Sunday morning was doing a very good job. These are things I would want to know before I spent the weekend there for a special occasion. I hope this review has been helpful. And I know now to ask my dad to read reviews before he books anything haha read more

Was very surprised and worried as I normally stay in the higher range of hotels. The staff was great and very welcoming. The room was very comfortable. The breakfast attendant was super sweet to me every morning. read more

DONT STAY HERE. If I could give this place negative 5 stars I would. Absolute trash people run this place. We got transferred to 3 different rooms upon the first 20 minutes of checking in. #1 was because the first room, that we walked right into, was occupied. Peoples clothes and things all about the room. What if people would have been naked in there?! So then, the next room we get assigned to, the toilet was broken. Toilet juice flooding everywhere. The third and final room, seemed okay, until we got back that night, and some dude who worked there was knocking on our door AT 1:00 AM?!!! Asking about some information they needed. Like what?! Wait until morning, dude?! The entire hallway smelled like pot, and there was a loud party going on all night across the hallway. We left at 1:30AM because we couldn't take it anymore and refused to pay. The people managing this place are extreme low life's. This place is the actual worst and I'd spend money just to make sure I never experience this type of shit service again. read more

Located next to a bar with outdoor seating and music. Even in the middle of the week, the noise continued past 1am. Not the best hotel of you want a good night's sleep. read more

DO NOT STAY HERE if at all possible. The only good thing about this hotel is the location. When we checked in there was water pouring from the ceiling in the lobby from what appeared to be a pipe burst. Our room smelled of mildew. At 6AM staff attempted to enter our room twice without knocking to try and clean the room. As we were leaving housekeeping stated, "oh I guess someone is in that room". Never will stay here again completely inappropriate staff. read more

The barest of bare minimum in accommodations and only marginally competent staff. I stay at this location periodically and it has noticeably declined year over year recently. Though, it's good for what it's good for when you just need a place to crash. read more

The parking is too small for the only vehicle the Kalamazoo Airport Car Rental had - a Chevy Silverado. City police ticket the those that park on the street, so the hotel has to refund the customers daily. Why? I cant even fathom. The breakfast was cold and seemed to have been microwaved moments before the 6 AM rush. The eggs had cold cheese inside them and the sausage patties were still icy. The room was "clean" but beware of spiders coming out to feed on you at night. I have multiple bite marks from a two night stay. I didn't realize these were insect bites until the itchiness became bruises and I got home to look at these with a magnifying mirror. There was no movie entertainment system that I could watch and the channel selections were all local. Boredom sets in pretty quick if you are not interested in visiting the local micro-breweries, a pro if you do not have to go to work the next day. For an extra 10-20 bucks a night go to the Radisson or the Hampton and save yourselves from two weeks of Liquid Benedryl and Triamcinolone Acetinide topical ointment USP, 01% (Perrigo(R)). read more