Horrible customer service. 2nd day of waitino on Julie G. to get manager approval for a sale price listed on their website that they have yet to honor. False advertising and poor service! read more

Lamps Plus - Home Decor Near Me - Lynnwood, Washington

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Hometown businesses with that good old fashioned customer service are hard to find nowadays, but Lamps Plus hit it out of the park tonight. I brought an elderly and disabled friend there today because she just needed a lightbulb changed in her old lamp from the 1970s. The young lady who helped us was so sweet, and went the extra mile to take time with my friend and understand what she needed and listen to her stories. She found the correct bulb (an unusual size and wattage) and when it came time to check out, she said, "You're good to go." My friend kept insisting on paying, but the employee was adamant - said to enjoy our day and come back soon. It really was an exceptional experience. You just don't get that much anymore. I've been a customer at Lamps Plus for several years, but they've earned me for life after today. read more

Lamps Plus - Part of showroom - Home Decor Near Me - Lynnwood, Washington

Thanks for the lamp "harp" Lamps Plus! Just the part we needed. Our inherited leg lamp now shines bright... read more

Lamps Plus - Home Decor Near Me - Lynnwood, Washington

Excellent service and the best team efforts. We bought the floor models and went home missing a part. When went back they were very helpful finding the missing felt piece. Very helpful staff supporting customers. read more

Lamps, lamps and more lamps. Stopped here to shop for lamps and then some for our home and we were pleased with our visit here. A lot to see and worth to take your time to see what is available in the lamp world. Prices were reasonable. Associates were helpful. read more

I spent thousands of dollars on light fixtures. Put it in a remodeled office building. Basically new construction. Another 250 some dollars in light bulbs. They replaced round one that never worked. The light bulbs were horrible. Then round two of all the replacements stopped working. Also. I can put regular LEDs in the same fixtures and they work fine. They won't take them back and they won't return my money because they said it's been over a year. On faulty light bulbs. They won't stand behind what they sell. They also told me they'd be lifetime replacements. And now they say that's not true!! read more

Lamps Plus - Home Decor Near Me - Lynnwood, Washington

Love this store! Justin assisted with my new build and had some amazing ideas and expertise. I will definitely be returning for him!

Dan is da man. I'm gonna hire that guy. Super polite. Worked hard. Got it done for us. We were super impressed with selection. We should have started our shopping here. read more

I have been a long time customer. My last purchase, less than 2 years ago, was a beautiful, but expensive, floor lamp. They told me the LED would last an estimated 10 years. It blew out and Lamps Plus says they cannot help me and will not make it right. I am no longer shopping there because they do not stand behind their promises. read more

Lamps. Lamps. More lamps! Drove down to the store thinking they might have something in stock that I could install that day. Staff was friendly. Bought a ceiling lamp and a dimmer switch. I thought the price was fair. Everything worked. Dimmer was easily installed. If you need a lamp go check out Lamps Plus. read more

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Had a GREAT experience with Christopher St Pierre at Lamps Plus in Lynnwood! He immediately helped me with some of my questions about lighting. We are doing a large renovation and it became clear that we needed help with getting the right type of lights AND lightbulbs! Who knew? He was kind, thoughtful and great with follow through! I would definitely seek him out in the future for any other lighting needs! read more

My better half went to Lamps Plus in order to procure some more down tube extensions for a hanging light we have. She brought one of the extensions we already have to use to match up with what we need. She was helped by one of the employees who matched up the part and placed an order for two. We received the shipment and, upon opening it, realized immediately that they weren't the correct parts. I called the store and spoke to the employee who placed the order. She adamantly stated that she'd ordered the correct parts, then proceeded to tell me how it wasn't even a light they sold. So, even though she had matched up the part we provided with a part they could supply, it was our fault because it was a light they don't sell. Talk about a customer service fail. read more

Nothing super fancy, but the selection is huuuuge, and they're always having a sale. You won't get screaming-deal prices here, but the prices are really good. If you have a few questions or just don't want to wait for delivery, this is a really good option. They have a lot of stuff in stock, and will unscrew something from the wall to sell it to you, if that's what it takes. I bought some exterior fixtures here, and the staff was really helpful. Walked me through all my options for the specs I needed, waited patiently while I picked out the styles and such that looked the best, and rung me up quickly. Sold me plenty of bulbs, without any pressure to upsell at all. And, as noted, they came out and unscrewed a model from the display when it wasn't in the back. They have a few end tables and wall mirrors, too--stuff you need to make room for a small lamp or move light around in a room. I like this place; I like knowing there's a reasonably competitive option for basic stuff that you only need from time to time. read more

A FLAKY outfit not honoring their word!!!! Don't patronize them. Had a rebate offer of $20 on $100 purchase on line from Lamps Plus from my credit card. Went to Lynnwood store and decided on a water fountain. Sales person asked me to purchase it there, told her about my on line purchase offer requirement. She checked with manager and said it is the same. She placed the order on my CC, but never received the rebate, checked with CC company and was told it was a kiosk purchase. Called Lynnwood Lamps Plus store and was told to bring my receipt for a credit. Went there and Manager Mel Cluck denied the credit and said sorry, I cannot do anything you can return it, this was after sales person explained the circumstances. Went back to the store for the third time, returned the merchandize and told Mel that was my third trip, store gave me wrong information TWICE....she says "Thank you fir your patient"....Wow!!!! This was all for $20 credit on $360 purchase. I won't trust these guys no more. read more

They've got a ton of lights - mostly chandeliers and ceiling lights - and the prices are good - as long as you buy them on sale. Amazingly (given Overstock, Wayfair, etc.), they're usually busy on weekends, and I had to wait longer than expected - or should have. Once Kareen got to is she was great though, and rather than make me wait a week for the chandelier we wanted to go on sale, she offered me the display model they'd just pulled at a great discount. They also stored it for a week or so until the installers could come out to hang it. On the down side, I'm NOT a fan of the install process. Regardless of how they word it in the store, they contract out installs, and while the guys from the install company were great, their fee structure is CRAZY and they gave me misinformation when I booked the install. I wanted to have them install a second fixture (purchased elsewhere) at the same time they installed the one bought at LP - which they said they could do. I was told all install would be charged based on difficulty and time - and given a quote for a "challenging and very high installation" for my second piece. When they came, the chandelier from LP was up in 20-minutes, which was great (although I've since noticed they neglected to trim both the ground wire and the extra links on the chain). Then they moved to 'my' fixture - and had it up in the same amount of time... but still charged me for a "challenging" install - the same rate as the original, which included a base fee I should not have been charged for the second piece. Would I go back to Lamps Plus? After that, probably not. It left a bad feeling with me - especially since it's one of the few things you still want to shop for in person. read more

Justin was the absolute BEST!!! He greeted us warmly upon entry of the store, he followed up with us, searched for items we needed, gave wonderful design advice and found the best take home option for us (free shipping). This was our best experience in a lighting store to date! Ask for Justin R!! read more

Very helpful, kind and nice to work with. Huge selection and lots of readily available items too. It was a fun time exploring and seeing all things lights! read more

This store is one of my happy places! I went in with my friend Laura and she's legally blind. We asked for assistance from Alaina because she seemed very helpful and approachable! She was so delightful and so knowledgeable with all the different chandeliers, pillows & mirrors we had questions about. I will definitely keep coming back to this store in the future, instead of ordering on-line. I hope Alaina stays at this location for a very long time. She's such an asset to this store! read more

Bought the most perfect ceiling lamp with Daniel Robinson's expert help. Couldn't be any happier. Give the guy a raise--you don't want to lose him! read more

I am happy to say that Chris has totally changed the atmosphere in the Lynnwood store. I visited on a day when he was working in the stock room. As he was on the floor reloading goods he was approached by a customer with an electrical issue. He attempted in the kindest of ways to let the man know what he was trying to do was not possible with the items in stock. Chris offered to special order him something that might work and gave him the name of a store that could likely assist him as well. The man stated he had already been there and kept asking Chris for the impossible. Showing extreme customer service, Chris again tried to explain why the mans idea was not feasible. Finally, the man got it thru his thick skull and wandered off. Chris turned to me (he had acknowledged me during the prior exchange) and asked how he could help me. Confirming I was Donna, we proceeded to shop together. He helped me choose two chairs and a "toadstool". The chairs were back ordered for several weeks, so I knew I would be visiting the store again soon. On my birthday I went to pick up the chairs. They were up front waiting for me. The store had called the day before to let me know of their arrival. Chris was again working, and asked if I needed anything else. I was looking for a floor lamp for my formal dining room. He found just the right one. On sale. Perfect! His employees made eye contact and seemed happy to be there. The other gentleman working the counter was funny and made the customer next to me laugh too. The other issue I brought to Chris' attention was that when I ordered a lamp online (after my first unsuccessful visit to his store) it was shipped with empty lightbulb boxes. He promised to take care of it and actually did! A week or so later a box appeared on my doorstep!!! I am impressed with how hard Chris works to make improvements in his store. He doesn't just treat me special because I posted a less than stellar review, he honestly believes in customer service and has an excellent understanding of his products. read more

Lamps Plus - The two chairs and one of the lamps I purchased from Chris - Home Decor Near Me - Lynnwood, Washington

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Ra'shaun was very helpful with me when purchasing a new chandelier. Great customer service!

I have to give a shout out to the Lighting Specialist, Samantha "Sam" Choi at the Lynnwood, WA Lamps Plus. We are building a very modern home and have been looking for over 2 months for our lighting needs. After several frustrating trips to other lighting stores and many hours searching on-line, Sam was able to solve my entire homes' lighting needs in about an hour!! I have some very special needs and desires and she was able to solve everything very quickly and with the best attitude and disposition. I am so thankful for her knowledge and patience and all the time spent with me to make sure we covered everything including the bulbs!! Anyone needing lighting should just go straight to this store and ask for Sam!!! read more

Excellent service. Really pleased with the attention to customer satisfaction and patience as I worked through options.

Super helpful staff and a decent selection. I've bought multiple fixtures and ceiling fans here. They'd get five stars except for their digital marketing strategies. I purchased a fixture in store on a Wednesday and provided my e-mail address explicitly for the warranty, stating that I did not consent to any other email. The person helping me replied 'of course' and we completed the transaction. By that next Saturday I had received *five* spam emails. I called and requested that the opt out which should have been completed in store be completed as I had explicitly requested. They were very helpful, but one day later I have two more spam emails from them so I'm not sure how effective that change was. I very much recommend their products and staff but also highly recommend you do not provide your email address. Perhaps corporate will be able to make some changes with this feedback. read more

Ooooph!! Man this place is like a sweat shop!! I guess I'll need to visit only during the winter months as the heat from all those lights really got to me! Shopping while sweating is not my thang....nuff said... Prices seemed okay, help was around, just busy with other sweaty customers...Lamps Plus or minus....meh.... read more

Fantastic customer service and overall great experience. Maher was great to work with and was extremely helpful and patient as we made our decisions on fans and lighting. read more

The merchandise variation was nice, lots of different lamps for all budgets. But we stood in the store for a long time before we were greeted by one of the many sales clerks. We then ended up walking out as the associates continued ignoring us. It was a waste of time. read more

I just checked in my mirror, and I am, in fact, actually visible! Having stood around in Lamps Plus for a considerable time I had started to think that maybe no on could actually see me. No service. None. Not even an "I'll be with you right away." Good inventory, but you might as well just look in through the window for all the help you get. Perhaps they should employ cats: just as good at ignoring you, but much cheaper than human employees. The other couple in looking forlornly around was also ignored, so it wan't just me! I'm learning to walk on a prosthesis, so standing around is especially painful. I'll go elsewhere. read more

Let there be light! If you have lighting needs, you should put this store on your list. As others have said, this is not a cheap store but you definitely get good value for your dollar. I enjoy the selection and the way the store is organized. Even though I've been there for something specific, I've still walked around the entire store just because I like looking at all the different kinds of lamps and fixtures. My kiddo was responsible for one visit to the store. He was searching for a Lava Lamp that he was going to purchase with his own money. We had a bit of difficulty finding a real "Lava Lamp" but they had them here and at reasonable prices. Customer service has always been great but they've always been busy when I've been there. I'm fine waiting because they are giving everyone exceptional service. Oh, and if you check in on Yelp, you get free light bulbs! Win! read more

Amazing store with incredibly friendly and professional people, they helped me find the perfect lamp for my first Christmas at my new place, thanks everyone for being so great and making sure I dont spend Christmas in the dark! read more

I bought a lamp here for my business and had some problems with it.The staff here went far beyond what I expected when it came to making things right. This place has the coolest light fixtures around and even better great customer service.Thanks Lamps Plus staff. read more

Just bought light fixtures there for the third time Each time the service has been great and the selection broad. We have been lucky to find great sales on the fixtures we bought and got the extra 10% off for joining their club The manager and a young girl (wish i could remember her name) has helped us each time and we have been very pleased. read more

Do not ever order from them. They won't deliver. Lost my order. Just go around in circles. Most unethical company I have seen in a long time. No calls back. No straight answers. They have my money, but no pendant lights were ever delivered. They blame it on 3rd party vendor. Well then quit using that vendor. Crooks!!! read more

We walked into the Lynnwood store today ready to buy lights for our kitchen renovation. We found some beautiful blown glass lights we loved. We told the salesman what we wanted, he looked up an item for us and when we turned around he was helping another customer who was already being helped by another salesperson. We waited around for almost 10 minutes and no one else helped us. We had $1000 worth of lights picked out and left without being helped. read more

La-La-Lamp land. A bit overwhelming! But they do have a great selection to fit anyones lighting needs! I'm on the hunt for some outdoor lighting to update and boost our curb-appeal. I already tried the BIG box stores, and thought I would check this place out. They did have a lot of great options, but still couldn't find the perfect piece. I actually did find quite a few options on their websiite that I did like. If you're looking for overhead lighting, track lighting, dining room lighting, chandeliers etc... this is the place to go. They have a HUGE assortment to choose from. Their prices are reasonable, and very comparable to a big box store. Don't get me wrong there are several items in the store that are astronomically priced, but they do have a good selection for the budget-minded consumer as well! They also have home decor items which I would have never expected to see at a place called "Lamps plus". read more

I recently experienced what was probably the best customer service of all time. Thanks to Maher for going the extra mile. As I wasn't sure if the bar-stools I ordered were going to work, Maher offered to put one together. As time permitted his Co-worker Marshal joined in and helped put them all together. As a single mom with limited time and skills this was a huge time savings for me. I got the stools home and they fit perfectly. I love them so much! Thanks for the top quality service. I will spread the good word- W gratitude Cathrine read more

My wife drove to the Lynnwood Lamps Plus to pick up a lamp they had in stock that we saw on their website. When my wife arrived to pick up the lamp, they would not honor the price from their own online website. She left without purchasing the light. Talk about lack of common sense by store management. That is incredibly poor customer service! read more

This Lighting Store is the best anywhere in the Pacific Northwest! I had a problem with a kitchen light fixture and they were so nice. They ordered a new fixture and the next week when it came in to the store, they sent out an Electrician to install it and make sure everything was working! Last week I bought a mirror and discovered that it was to large for my bathroom and again no problem with the return. Kareen Vincent is the the most wonderful Lighting consultant there! She remembered my husband from a few weeks past when he purchased the mirror for my birthday and was so friendly and nice to me when I returned it. I will buy all of my lighting fixtures there forever!! They have beautiful chairs and jewelry chests too!! read more

If this store has something you want IN STOCK, by all means, go ahead. If, however, you are foolish enough to order something, expect to encounter extreme delays, a total lack of timely updates, and for any semblance of customer service to vanish entirely the second you have swiped you credit card. 6 weeks of frustration later I am still waiting on the last of my items, and now on my third week in a row of "for sure it will arrive next week." Will NOT purchase here again. Apparently spending $3k does not qualify one for anything beyond a level of service which borders on disdain. Edit: Although my initial experience was not ideal, there was a very quick response after leaving this review, including a personal call from the store manager. I am upgrading my one star to a three star in light of this. I do give them ample credit for a quick response and reasonable effort to assist me with my order. In light of this I would consider shopping here again. read more

Maher, the staff in Lynwood shop, he is super helpful, knowledgeable and so~ pleasant. He can save your time and concerns. You ask him, he can find good solution. He is the best!!! read more