They were very professional and did a good job on my vehicle. The secretary was very friendly and…read moreaccommodating. I have had no issues with CARSTAR at any time I have used them in the past and other CARSTAR facilities I have gone to as well.

Don't walk... RUN away from this terrible business. This a was THE worst customer experience of my…read morelife. Dropped my car off on April 24th and got it back today 05/12 after weeks of them giving me a different story every time I called to check the status. I never received one call from them giving me an update without me calling first. I had to pay out of pocket for my rental which totaled 800 not including gas because of their negligence and horrendous service. The worst part was picking my car up after all of this expecting to have the interior at least returned to me the way I left it and was greeted with the pictures attached yes, that is someone's dirty and used glove in the cup holder which I had to remove bare handed. They also didn't even have the courtesy to fill my tires with air after working on it as indicated by the low pressure alert. Terrible service, terrible business, terrible experience. Don't water your time! Please find another shop.

My husband was involved in an accident at the gas station. He scraped the entire back side of our…read morepassenger van. Most of the stations in our area closed down due to the rising costs to get parts. We took our van to West Fitchburg Auto Body in Fitchburg MA. They kept our van for about 4 weeks, due to parts they had to order. But when we picked it up, the repair came out beautiful. The van looked practically new and it's a 2015. The inside was cleaned so nice and smelled so clean. It looked like it was just detailed. Great autobody shop. We weren't charged a cent more than the insurance paid.

Excellent service. Great prices. They really go above and beyond for their customers. I have been…read morehere twice now, and wouldn't think of going anywhere else !!!!

I am on the road 9 months a year in my 1995 Chevy van. For the last 3 years every time I get back…read moreto Leominster I have brought it in for work. I am impressed with the quote they give me before working on it. They have done body alignment and hard to find electrical motor work for my old van. I believe they do excellent work at a very reasonable price.

Terrible body shop. I've lived in the area for all my life, always heard good things about them but…read moreit's false. They might have been good years ago but now they are not. Got hit took my car to their shop took a month to get it back between them and my insurance company they couldn't get my car fixed in a timely manner, pathetic. Then when I got it back it looked like crap after everyone from acme and progressive told me it would be like it was before I got hit. I looked like a child did the work.So I complained and they redid the job just as poorly. Looked ok for about a week then I could see all Kinds of white showing through on my black car. Couple weeks later rust where it had just been repaired. I wouldn't t recommend my worst enemy go here.

Had my car towed there by AAA. Steve was the person i spoke to. He was quite pleasant,…read moreinformative and helped get the job done the same day. He kept me informed bia phone calls. The issue (broken axle) was diagnosed and repaired. I think the price was very reasonable. Would not hesitate to bring any of our vehicles there in the future.

Alternator & Starter replaced, great communication throughout the day my car was there, they…read morenoticed a belt that needed replacing, no problem. I went through a laundry list of next visit projects, nice job, NEW customer.

My family has been buying from Sunnyside for years. My parents and two of my siblings have all…read morepurchased here. My first car I bought from my dad, he bought from here. Yesterday, I purchased a hybrid Ford Maverick XLT and had a pleasant experience. Scott worked to ensure that I'd have all the paperwork I need to register the vehicle in NYS, where I now live. I'd rather buy from a local dealer we know than from an unfamiliar one in NY. Plus, they had just what I was looking for here, whereas stock in NY hasn't been great. After the purchase, they filled it with gas and gave it a cleaning. I'll be driving it home the day after purchasing. Thank you, Bill, Scott, and team!

March of 2024 my family visited Sunnyside to inquire about large transit vans they had for sale…read more We let them know our preferences for the van such as a high roof, extended, and AWD - basically the biggest van we could get because we were planning on converting it to a camper van for our family of 3 and 2 dogs. Sunnyside showed us one 350 transit van that had already been spoken for (van #1), while the one we would buy was currently in the body shop Van #2). We did a walk around, took measurements of Van #1, it was just what we were looking for. We arranged to purchase the available vehicle (Van #2) with their promise that everything was the same as the van that we were shown and measured (Van #1). Upon delivery of the van (Van #2) I made the mistake of not bringing my measuring tape to re-measure and ensure that this van was in fact the same dimensions as the van we had seen in person and measured prior. After bringing the van home, we quickly realized it was not the van we were promised initially. The roof was over a foot shorter, the bed width and length were also substantially shorter than the van we had measured (Van #1) - we were shown a transit 350 high roof and were delivered a transit 250 medium roof. The distinction between these two vans sizes is made in small print on the top of the window sticker with one letter signifying the height of the bed / cargo area: "HR" for high roof and "MR" for medium roof. These are details that we trusted the sales representatives at Sunnyside to understand and differentiate for us, as we are not Ford sales representatives. We went back to Sunnyside with our problem and asked, "what can we do to fix this situation?". Instead of kindness and understanding as one would expect from a small family-owned local business, we were met with contempt. It is important to note that: 1. The van was brought back within 48 hours of taking delivery, 2. We did NO finger pointing upon returning to the dealership to sort out the problem, and 3. We left the van on the lot and did not drive the van after it was initially returned inside the 48-hour window. We were met with several Sunnyside representatives telling us that they couldn't do anything to help, even going as far to lie to us saying that there is no way we could have measured a 350 high roof van (van #1), and that we had turned down offers to go and see Van #2 while it was in the body shop. Both blatant lies targeted at getting us to react emotionally and do something stupid at the dealership. After several meeting with the General Sales Manager and even including the President and General Manager, Sunnyside refused to backout the deal with the registry and told us that it is not possible and that "It's not how we do it here, every dealership does things differently". Having family working at different dealerships, we knew that backing out deals is not only possible but not uncommon. Mistakes made on both sides could have been solved with a simple reversal of the deal. Intentional or not, we were victims of a bait and switch. Instead of reversing the deal and after about 4 weeks of conversing with the General Sales Manager, we were offered a buyback of the original 250 medium roof at a used van rate - initially paying about $57,500 and being offered $52,000 buyback. Keep in mind that we had the van for less than 2 days and put no more than 100 miles on it. In the end we had to threaten taking the dealership to court to get the General Sales Manager to increase the buyback price to an acceptable $55,000. We took a $2,500 loss on the transaction (57.5-55), not to mention the approximate 4 weeks of negotiations, and countless sleepless nights wondering if we were going to be stuck making payments on a brand-new van that could not use or convert for camping. As part of the buyback, Sunnyside was able to find a van that would meet our needs, and we were able to purchase the correct van after completing the buyback. It's a shame that we ended up doing any more business with this dealership after how we were treated, but in the end, it was best for me and my family to finish this chapter and move on to converting the van and traveling together.

I do not recommend purchasing a vehicle from Lahti's in Leominster MA. We purchased a new vehicle…read morefrom them May 2025 and have had poor service from the get go. There is no communication from them. We asked if needed a bank check or anything to complete the sale. No one got back to us. After the purchase they said they would call us when we can bring the jeep in for an inspection sticker. No one got back to us. We were told the registration would be sent to us. We have not received it still. We've called and emailed them to find out more information. No one got back to us. This dealership makes the process of buying a new car even more difficult than it has to be. I cannot recommend using them for any future car needs.

I've called multiple times and promised a call back to no avail. Where should I begin... I…read morepurchased a new jeep three months ago with a broken windshield that I mentioned multiple times and was told the manager would call me back... they didn't.... I also mentioned I never bought a vehicle without a packet with the copy of the loan agreement... which I still don't have. Furthermore, I never got a copy of the extra 35$ a month coverage I got through Lahtis as if I never even purchased anything... never in a million years would I purchase another vehicle from this place or recommend any of my friends or family! 50k and I get the old he haw!!

Brought my 2019 Mini Cooper Countryman for an oil change on 7/18/25. The next morning, I found a…read morelarge oil puddle in my garage. Mini Service inspection revealed the technician installed the WRONG drain plug from a different vehicle with NO gasket, damaging my oil pan threads. Now requires complete oil pan replacement My vehicle never had leaks before this service. This negligence has cost me thousands in repairs, towing, and lost vehicle use. Avoid this location - their careless work can destroy your vehicle.

Absolute top-notch service from this place. Had to bring in my work van in two times and both times…read morewere quick and easy. Highly recommend. Jeremy is the man.

These guys are great. The receptionist was always ready to respond to my texts. They accurately…read morepredicted, to the day, when my car would be ready. I paid $900 for a light frontal collision, albeit one that damaged multiple body panels, this was far cheaper than alternative shops. They did great paintwork, better than what came with the car when I bought it. one bit wasn't quite right but i took it back and they corrected it for free. very nicely done. picture posted here is the "before."

The staff is great, and the work overall was good but when I first left there, they gave me my…read morevehicle and it was crooked, and the suspension was so far off that I couldn't believe they would allow it out of their shop in the condition that it was in. That said when I told him about it, they fixed it and apologized and now it's fine, but it was a little offputting. But I think overall I would definitely go back there.