I needed help with a dead battery a few weeks ago and still am impressed with this company's service but most especially by their employee Max-- it had been an extremely busy, cold night and he had more work than one person could do but he was cheerful, professional, and gave me the time I needed to get back on the road, including politely correcting my " needs to driven about half an hour?" to a recommendation of 45 minutes -- he did not pressure me to replace what was clearly an older battery but suggested my mechanic might want to check it-- did need new battery --and I thank Max and his company for outstanding service -- Katie K read more

My daughter hit a curb and blew the tire. Her car is a mint Mercedes GLS and she had no spare. Called AAA and they said driver would be there in no more than 60 minutes. Roughly 25 minutes later, the Tow Truck arrived and dropped her car off at Sullivan Tire, sbout 1/2 mile away. He was very professional, courteous, careful not to put a scratch on her car, he made sure we were all set at Sullivan's and thanked us for using Star Towing. Driver did an excellent job and we'd call Five Star if ever we needed a tow again. read more

Great service at a time when ai needed them most. I was stranded on route190 they were there within 15 minutes

Our road service person AMY did an awesome perfect job fixing my granddaughters flat.. very professional, very kind... THANK YOU AMY!!!

We just dealt with Derek M from 5 Star Towing. Normally I would ignore rude behavior as you don't know what people are dealing with. This guy though...what a piece of work so rude to my daughter and then to my husband as well. Why are you working in an industry where you need to deal with people if you don't want to deal with people? Very poor customer service. read more

Great service, very fast. They went the extra mile and dropped me off at my home after taking my vehicle to the repair shop. Highly recommend these guys read more

Incredible job James! It was a difficult situation and you worked through it with such tenacity. Thank you so much!! The company is very fortunate to have you working for them!! James is such a smart and dedicated person! Total asset to the company!! Thank you! read more

Amy was a rockstar picking my D.O.A. Ford mustang on the side of rt .2 during heavy traffic. Nice job and highly recommend Five Star Towing.

I just hit a pothole on RT2E just after exit 102 by the weigh station and blew my tire out. The driver was there within 10 minutes of the phone call to tow my car. He showed up with a smile and was awesome. I hope you never need a tow but if you do, call these guys and if you use AAA request they call FIVE STAR out of Sterling. read more

I had a flat tire at work and called AAA. They sent Five Star Towing and Harlan showed up 30 minutes before they said he would be there. He was so pleasant and accommodating. read more

They suck! I have been towed by them a few times, but when I paid AAA extra money and they came, these two weasels, tells me that the fire dept had to come and drain my gas tanks, which was a big full of shit. The state troopers and the fire dept were pissed! I had to pay over $200 for a tow to my mechanic, which these two idiots refused it. I am right know contacted my lawyer. They left me in the middle of a busy traffic pattern and I almost got hit by a semi. Big low life's the two that blew me off after I paid AAA up front $50 bucks. Also they wanted me to pay in cash the extra money. Screw them. read more

Ended up with 2 flat tires on the coldest morning so far. Both drivers who came out to assist were very courteous and professional. (Dave S. And James L.) Unfortunately I did not get the name of the dispatcher who called me and let me know when to expect them, but she was also very friendly and professional. I will recommend Five Star in the future! Merry Christmas! read more

The driver Will arrived before the expected time. He was very polite and positive. He helped to quickly load the vehicle and assure me it was safe. He was very complimentary and appreciative about his company and the owner Adam. Will made the experience as good as possible. read more

Horrible company they take calls from AAA and feel as though they can get to it whenever they feel like it I took 9 hours for them to finally get to my vehicle and tow it when my vehicle is only a half an hour away from my house read more

I just had the best experience with Felix from five start I Broke down on my motorcycle and he was there in 17min. And treated my bike like it was a new born baby what a professional thank you very much read more

First and foremost, completely knocked over by the proverbial feather. My company Silverado received a flat tire at a business establishment next to FST. I contacted the leasing company and was told a Service call would be forthcoming. Fifteen minutes went by and a FST worker on his way home, made a turn and asked if me and my wife were all set. We advised him that we were and thanked him for caring. Thirty minutes later, a pleasant young woman by the name Etta, approach us and also asked if we were all set. I retold that I was waiting for a return text from the leasing company. She asked if I had a spare and wanted her to change it. She added that it could be hours from her experience that the lease company would send someone to help. I looked at her sheepishly and she just grinned and shook her head in the affirmative. She summoned a courteous operator by the name of Dean to take care of me...By the way, I found out that Etta is a part owner.. I asked if I could repay her kindness and she simply and remarkably replied..."Just pass the good deed to someone else" In these troubled times, what a piece of advice and wisdom to be shared. BTW 2.5 hours later, no text or call from Lease Company. I did reach out to them and told them to disregard the call from dispatch...The operator (probably working from home) simply said oh, ok Thank you Etta and I will most certainly pass the deed. Marty read more

Tonight I needed towing out of a tricky spot. AAA sent Five Star Towing and I couldn't be happier with the service. Joshua was prompt, polite, snd plenty prepared to winch my truck out of a jam. I'd use them again in a heartbeat. Thank you, Joshua, Five Star Towing, and AAA. I'm safely home and super grateful. read more

Fantastic service by David. This battery was not easy ( underneath a fuse box and behind a bunch of other things). A couple of auto parts places even said they wouldn't change the battery but David was awesome, patient and had a great attitude. It's always nice to have a little bit of humor and yet get the job done. I highly recommend 5 star towing. Best money I've spent in a long time. read more

Needed a tow today and he was prompt and professional. Great experience. Thanks to Mike M.

I just had the nicest young man arrive at my home to jump start my car. Not only did he help me to get my car started but he showed me what my battery was showing chargewise and pointed out that my alternator was working fine. He also suggested I put my trickle charger on it tonight to give it an overnight full charging. Polite, articulate and working to fund his college nursing degree. Just "nice people" who will make a fantastic nurse, I'm betting! read more

Huge thank you to Felix!! Nicest kid in the world got me out of a huge jamb with one of our rental cars. During the patriots game on a Sunday night he drove 45 minutes to install a battery for my customer. Felix was fast, super nice (which is not expected feeling with a tow company) and he got the job done and done right. Would've given more stars if I could highly recommend!!! read more

This is a disaster!!! They did a private towing, the driver told me he was going to wait for me to go get money, and he left. Then I go to the shop and there is no one here. I'm a nurse taking care of 2 elderly people and the dirty driver didn't want to wait. Horrible service, very disappointed. read more

I am super thankful that a very nice man (sorry I didn't get your name) from Five Star Towing was able to tow my car to the mechanic after it suddenly wouldn't start last night while I was out on some errands. And this was right near the start of the Pats Super Bowl game! Sorry for making you miss some of it ... But thank you so much for offering advice on what might be wrong and kindly and quickly dropping my poor car off at the mechanic! I really appreciate your help :) (update: mechanic said my car's integrated relay box was the cause, bizarre fluke!) read more

truck broke down on the road,call the good people at 5 star and they saved the day!!!great service great people,would highly reccomend the fine people at 5 star,thank you guys great job read more

We had to call AAA for a tow to get our car to the dealership- couldn't figure out why it wasn't starting. We ended up with Five Star Towing showing up within 20 mins and Pete was able to fix our problem! A little press on the gas and voila! Didn't even have to bring it in! Huge thanks to Pete! read more

Hey everyone, this is MD. A big shout out to five Star towing, nice job tonight leaving this gentlemen stranded.... Way to go!!!!!! This gentlemen has been waiting for three hours, for your driver to just leave. read more

SHOUT OUT for Adam Goodband of 5 Star Towing, Sterling MA. Good deeds deserve the business. May 30 my 92 y/o mom got a flat tire at the top of K-Mart lot. In brutal heat, she walked with her cane all the way to her home and called me. AAA said it would be 75 minutes, and she needed to be with the car.Before I was halfway there, Adam/ 5 Star arrived within 15 min. He went to my mom and picked up her keys, rather than making her walk back to the car. He had the tire repaired before I got there to pick her up, and left the keys for her. He was just GREAT-sensitive to her age, health, and vulnerability. Thank God there are decent people that know when its Ok to bend the rules. read more

After calling AAA because of a flat tire on the highway, James the driver was very helpful. He took the time to drive my family and I to 3 different auto shops on a Sunday afternoon to search for the shortest time to get the job done. He was patient and very informative. Thank you very much for the amazing service! read more

AAA sent 5 Star Towing out to jump start my car....it wasn't bad enough that my car battery was dead, I was sick as a dog and trying to get to the pharmacy to pick up medication....not a good combo. The gentleman who came out was very understanding as to why I was so curt, and just wanted to get the car going. THANK YOU SO MUCH!!!! Anne in Leominster read more

Wow! Great experience. I was stuck in the parking lot after my car overheated and just by coincidence, which I don't believe in,Felix was there who drives for Five Star Towing helping another lady. I asked just a simple question and he was more than willing to guide me on what I should do. Very respectful, and very knowledgeable and willing to explain and educate me on what the problem was. If I owned my own towing company I would want Felix to work for me! read more

I needed a tow more than 10 miles called AAA roadside with AAA plus, Driver showed up to pick car up gets it in the truck and ask me for $40.00 dollars, I mention to him I have AAA plus that gives me 100 miles to tow the vehicle. I show him the digital card from my phone (since i just updated to plus 15 days prior, and i verfied i was active before initiating the roadside assistance.) The drive says he never saw any digital card before had no idea what it was. Told me it was AAA but Basic only, I know it was plus. Thinking it was AAA issues, i said well i have to call them. He talked to his dispatcher who then says MY AAA was canceled. I then said well drop the car I call AAA and re-request the tow. The driver said well there is no tow company withing 150 Miles (ya ok whatever i wait) then he walked to the other side of the truck and said nevermind AAA said they would cover it. Mind you this was all withing 10 minutes of him showing up. I called AAA they told me nothing is wrong with my AAA plus and this should not have happened. I asked him if he needed the keys he said no and left, dropped the car off at the location requested and never told the service people he dropped a car. I called the mechanic hours later and they found it and were pissed he did not tell them. My problem is that he wanted cash only and was trying to get more money for a covered AAA ride. Filed a report with AAA on this. Be careful when this company tells you that there is a canceled AAA or you don't have the coverage you expect tell them to leave car and they will quickly tell you AAA changed their minds. very very fishy and scummy way to try to get 40.00 cash. read more

AAA sent 5 Star tow and recovery to tow my vehicle from the highway. They moved it off the highway but left me hanging at a convenient / gas station not my mechanics. I needed a second tow to the mechanics. They were VERY UNPROFESSIONAL. read more

Woke up this morning with a flat tire called AAA 5 star towing came and changed my tire in the pouring rain the guy even showed me how to do it for when it happens again thankyou 5 star towing read more

Just had service....broke down at bjs in Leominster truck would not start. They came down said battery was fine. Called aaa back to be towed home...aaa said about an hour....they came in 15 minutes....towed right home. Great professional service and mechanic read more