This cleaners is absolutely terrible and overpriced. I tried them out and my mistake was picking up my clothes and packing them for a trip. My clothes came back with the exact same coffee stain, the exact same stain on the arm, the skirt still had the exact same wrinkles in it from sitting and still smelled of the Bulgari perfume I always wear. So that would say my clothes had not been cleaned.
My pants that she said she could fix were patched and the patch was not cut to fit the pants, the lining of the pants were ripped out and not restitched. Imagine my surprise when I took off the plastic to wear these items and this is what I got! I went back to the cleaners with the tags still in the pants and on the shirt that clearly showed she was to hem, repair and resew in the lining which she ripped apart in front of me at the store to show how she would fix it. This woman told me that was not her writing! She said it was not her "g", well it certainly was not mine! When I asked her if she could COMPLETE the job she started screaming , and she screamed for a good ten minutes about how it was her business and that for $81.00 what did I expect? She did not want to reimburse me and did not want to finish the job. Why would I pay you to rip out the lining and patch my pants and not sew the lining back into the pants and not cut a patch to size? Hmmm? I don't care that it is her business, many of us have business, I do care that she did a sloppy job, that she yelled and screamed to the point I found her disgusting and to my credit I did not retaliate. I do care that customer service is obviously not in her vocabulary.
When she took a $5.00 bill out of her pocket and put it on the counter for me to go away, I was so angry tears came, because she had already made $81.00. How does it translate that my clothes cost $81.00 and you are going to give me a $5.00 bill and tell me to go away!? I would never recommend this cleaners to anyone and I have now spent more money getting my clothes re-cleaned and having the lining replaced and the silly patch removed and the pants hemmed.
The sad part is that after I spoke to and showed other people my clothes and then took them to another cleaner recommended by friends they all said that they had terrible experiences with this cleaners! Now they tell me! read more