about six months ago, my bike got stolen. I brought it to Landis and they worked with me these last six months rebuilding my bike that was stolen. I told him I was in a little bit of a financial situation and they were totally cool with helping me out. They let me do payments and they really did a great job on the rebuild of my bike. I just wanna give a huge shout out to you guys there. Thank you for all that you guys do to help the community and people like us that love our bikes. Just wanted to show some appreciation. Highly recommend this place if you guys have any questions or just need a quick fix to your bike. Thank you guys again. read more

Very friendly, professional and prompt service. They do not oversell you anything!! They take great care of your bicycle needs and they do it with a smile on their faces! read more

Great costumer service, James was super helpful and friendly. Answered all my questions and took his time. Never felt rush or push to make a quick purchase. They have the biggest selection of bikes, starting at reasonable prices. read more

When will men stop being condescending assholes. When to get a tire tube and was immediately met with " I don't know the size I cannot help you." as someone who recently purchased their first bike this type of attitude towards someone learning is extremely disappointing will not be coming back. read more

Great experience and the best deal for a tune-up! I brought my Trek bike here for a basic tune-up since it was the cheapest option in the area at $79.99. There was nothing wrong with my bike, just needed routine maintenance. I dropped it off at 10 a.m., and they said it would be ready by the next day, but it ended up being done the same day, which was a nice surprise! My bike has been working fantastic since the tune-up. Plus, there was a very cute dog in the shop, which made me love the place even more. Great job for a simple tune-up--I highly recommend them! read more

I purchased a Trek Dual sport 2 back in 2021 and thought I'd left a review but I guess I forgot at the time. Lovin my bike still running great but I did take it in within 90 days for the free tune up they provide after purchase and they tweaked a few things. Also had the unfortunate luck to have 2 flats a couple times and they showed me how to fix it in the future after fixing it while I watched, very helpful! I was used to fixing flats on my road bike but this was a first on the hybrid so being a visual person seeing it was very helpful. I recall visiting this shop a few times before finally deciding on the Trek dual and each time the staff was always available to answer any questions I had about any of the bikes in stock. Had a pleasant experience here, highly recommend. read more

They provide excellent and fast customer service. I only need a flat repaired, but Tim was pleasant and helpful. They are my go to for all things bike related. The price was very affordable too. read more

We came in with less than an hour before close hoping to get service done ASAP and the staff was very friendly and took care of our needs in less than 30 min. They were friendly and helpful and we will definitely come back! read more

Worst place ever. Don't go there. They will screw you. They charged me to replace my rotor and this is what I got! Don't trust people with you lives. No breaks , you die read more

Landis Cyclery - They didn't replace anything! - Bikes Near Me - Phoenix, Arizona

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Do yourself a favor and go to another bike shop, maybe a smaller non-chain store. I brought my bike assuming they would be able to handle the issue but it almost felt like I was dealing with children. Yelp reviews made me feel confident, but then I realized that most reviews were based on tire changes. The people I dealt with were just cold, almost no attention to customer service. A friend warned me after the fact that he had similar situation, just picked up his bike and took it to another shop. Come here to maybe buy a bike shop or get a tire change. Bike fixes, look for a more knowledgeable, reputable bike shop. read more

We purchased two bikes online yesterday, that showed as being available in the store. When I called today to find out when I might be able to pick them up, the "customer service" person, Dave I think was his name, was extremely gruff and unhelpful. He wasn't forthcoming and I had to pull to find out any info. And then he called me a "dickhead" as he was hanging up the phone, only to act like he didn't know what I was talking about when I called right back to call him out on it. Good luck and hope that you don't have to deal with their gruff and unhelpful customer service. If there is a problem with your bike, it is not going to be fun to deal with this kind of attitude. And even though they showed as being in stock at this store, it is going to take over week to get the bikes, if Dave's word is to be trusted. I'm not holding my breath. read more

Like this business but more importantly the technicians working are simply effing amazing! Came in for two tubes on a vintage Schwinn and went immediately on the rack. So efficiently repaired with knowledge and care. Wanted to let you know that the business has a dog they found outside six years ago ( Foxy Brown ) who loves up on all the customers Anyone who has a heart for helpless puppies is dedicated enough to be my (and your) go to for bicycle needs. read more

Landis Cyclery - Foxy Brown - Bikes Near Me - Phoenix, Arizona

The older dude that works at this location is a complete jerk. He's clearly having a bad day but it's no reason to take it out on a customer. I came in to get slime put in my Onewheel. The second I walked in he immediately started shaking his head. When he was pumping my tire he was about ready to over pump it that would make it burst until I stopped him and showed him what it said online. He still continued to fight me saying I was wrong. Rude old guy with gauges. Keep an eye out for this read more

Horrible customer service at Landis Cyclery they see two guys walk in they automatically think you're gay August 18 at 2:45 PM I went in the Landis store with receipt and a defective lock they didn't wanna exchange it or even look at it they are horrible people that work there they are over priced on everything they have they are a bunch of idiots that work there read more

My husband and I had a really great experience purchasing Trek bikes from Perry. We arrived thinking we wanted Specialized, but they didn't have the Rockhopper model we were looking for in stock. Although the store itself was closed for us to enter due to COVID-19, Perry was very accommodating and brought out numerous bikes for us to try in the back. He was very thorough and was sure to answer all of our questions. We ended up deciding on matching Trek Marlin 5 mountain bikes, but one needed to be built and the other was at a different location. Perry made sure to call the other store and have it ready for us to pickup that day. He also apologized for not having it in stock, which was nice. By the time we had picked up the bike from Tempe, we were able to return and get other the newly built bike. Perry even threw in some extra gear since we had to drive across town and then come back to get the other bike. His kindness and professionalism were really refreshing. I highly recommend Landis if you're new to biking or looking for a part or upgrade. We will definitely be back! read more

I came in with my Mom, who is very particular. They were so sweet and patient. James is the BEST! So cool and so sweet. Best shop in Phoenix. We stumbled upon a gem that had been sitting there in plain view. Thank you read more

Due to the Pandemic, Landis is only taking "order online and pickup at store orders. No problem. I go to their website, pick a bike, pay for it, then drive an hour (One way) to pick it up. Website says it's "In stock" so one would think it would be ready for me to take home by the time I arrive. Boy was I WRONG! An employee greets me at the door (Public is not allowed in the building due to aforementioned Pandemic). I give the guy my info, he goes inside comes back out a few minutes later and says the bike isn't assembled and I would have to come back around 5pm. I let him know I drove an HOUR one way and nowhere on the website does it say the bike isn't assembled yet and I would have to wait. I asked him to check one of the other local Landis stores to see if they have an assembled one and the guy wouldn't do it until I asked for a refund. He went inside and 15 minutes later comes back out and says the other stores don't have it assembled either and that they will issue me a refund if I want. I was pretty surprised that he didn't even offer to get a manager, considering I spent $600 on a bicycle. No one else has the bike in stock, so I reluctantly didn't push for the refund. Now I'll have to drive an hour home, an hour back, and an hour home again. This bike is for my 11 year old son and needless to say he was pretty disappointed. Bottom line, I bought the bike from Landis because they were the only shop that had it. But I promise I will spend exactly ZERO dollars in the place ever again. I also promise that I will tell EVERYONE I know not to shop there. You gained a lost a customer in a matter of an hour. Your customer service is CRAP! EPIC FAIL Landis Cyclery. read more

Thanks for the quick and efficient service, most shops were quoting 35 dollars and up to get the flat fixed on my son's bike. I pulled up to Landis on 7th Ave and was in and out with the bike quickly, around 15 minutes, for less than 20 dollars. The gentleman who helped me, long hair with glasses, didn't catch his name forgive me, was very polite and helpful. Would recommend anyone come here for bike service and repair. Plus they are one of the few shops open on Sundays. read more

Landis Cyclery - bike repair - Bikes Near Me - Phoenix, Arizona

Had not been to a bike shop in quite a long time and this is the first time at Landis Cyclery since moving to Arizona so I wasn't sure what to expect. The service is phenomenal! I thought I needed a tune-up but they confirmed that I'd had a tune-up before putting my bike in storage. They still did a little fine tuning and inflated the tires. Definitely going back for any other bike services I need in the future...AND they have every bike gadget and apparel you might want! Oh, and they have a great selection of new bikes, too. Thanks for the awesome experience, guys! read more

Always so helpful. Scheduled a tune up mid October, but they said I only needed a new chain. Work completed on time, and obviously , under my budget. Have been to three stores so far, Tempe-Rural, Tempe-Southern and Phoenix - Indian School which was our old store before we moved to Tempe. Have had wonderful service at all three and will continue to use Landis! read more

Stopped by to have a brake caliper adjustment 4 people standing around no bikes being worked on and told the 5 minute adjustment would take a week and a half Was going to purchase other items but cannot handle the apathy Taking my business elsewhere read more

Best cycle shop in the valley! Sometimes cycling can feel intimidating, but the staff is great and the selection of bikes is vast. I just got my first gravel bike, and I'm loving it. Prices are competitive too! All around great experience! read more

Landis Cyclery - Specialized Diverge Gravel Bike - Bikes Near Me - Phoenix, Arizona

The Covid experience has been taxing right? Its nice to have good experiences during these times, even small gestures of kindness and somehow great customer service at a time that most rules and policies have changed, customers are anxious, and health safety has us all a little unstable. Gage was one of those positive experiences with his service, his commitment to care and safety, and above and beyond delivery of not only the last minute service I needed on my bike but taking a few extra minutes to provide suggestions on how to provide some bike maintenance myself. At a time when many of us have lost our incomes, the latter was absolutely amazing to me, where other places would be more concerned about their cash register. Gyms having been closed, I bought a bike (never cared for it before), so that I can relieve my anxieties and maintain decent cardio fitness. Since then I've been back for additional service and have two friends also go there as we all got into biking suddenly. Gage, thank you man. Long posting but wanted to tell the details so not only your bosses are aware of my gratitude, but also for future customers to know what to expect when they get service here. read more

I went there for a bike tune up today and they fixed it way quicker than expected. There is a reason why this place has been in business for over 100 years. read more

I went in for one thing and walked out with several other things! Great staff very knowledgeable this young lady actually installed my lock onto my bike for me which was kind of awesome. Great selection I'll definitely be buying my bike here when I upgrade. Highly recommended from someone very particular. :) read more

Landis Cyclery - Bikes Near Me - Phoenix, Arizona

I Love This Place... I'm New To The Area & I Went In To Get New Tires For My 1997 ProFlex 857 (Mountain) Bike & Loved How Good They Treated Me. I Give The Prompt Attention, Great Customer Service & The Fast Service That PERRY C Provided An A+. #LandisCyclery #Outstanding #FiveStars #A+ read more

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I went there with hopes of receiving some help ordering shoes but the sales guy didn't have much of a clue about cycling shoes for some reason. The manager or owner seemed nice but the guy he asked to help me wasn't very experienced. He also didn't clean the shoe fitting device prior to me putting my foot in it and gave me dirty socks to try on. read more

I went to Landis for the first time over the weekend to finally address a persistent flat tire (which was caused by a punctured inner tube). The folks there were SUPER nice, knowledgeable, and helpful--and they replaced my inner tube for free since it was a manufacturer's defect! I love that I was able to come in with my cheap little beach cruiser and not be made to feel like I wasn't deserving of being at a cycle shop; the people at Landis are instead humble and kind, and I would 100% return again. read more

The rudest, most arrogant, most condescending bike shop in all of Phoenix. I took my granddaughter into the shop as we are going around looking for a decent bicycle for her. I consider us to be working class people, but solid working class who are not afraid to make a decent purchase when required and if needed. However, the rather overweight older white man in the shop basically told me in front of my granddaughter that we were too downmarket for the shop, the shop was too upmarket for us and perhaps we might consider a bicycle from Good Will or something like that. I was furious, just furious, and wanted to give him a tongue lashing but held my comments in front of the little one. We were very properly dressed, we are not white trash, like many, yes the budget is limited but if she had found something that she wanted we would have bought it. I have never, ever seen so much white male entitlement in one shop and in one place in Phoenix. It was revolting. So my advice to you if you are a woman ... do not even bother to go in unless you like being trashed, looked down upon, condescended to and generally treated poorly. I cannot understand how with such a mentality this shop has managed to survive. read more

I've been to the 7th Ave & Indian School twice in the last couple weeks with both my Specialized road bike for a tuneup and my Electra Straight 8 to have a twisted chain fixed. The team there is fantastic. They greet you quickly, they are learned and most importantly, honest. I've been to a lot of bike shops, and the team here is at the top. Fairly priced, and they only do what is necessary for your bike. I thought my Specialized needed a tuneup, and got a call telling me everything was in great shape, and the only recommendation would be to replace the grip tape. It is an amazing thing when a company over delivers: locally owned and in business since 1912 for a reason! read more

I've always received stellar help from all the people here but the other day, Perry, helped me out so much that I couldn't believe it. His desire to help and go beyond the common customer service experience was absolutely wonderful! He was not only knowledgeable when it came to my wheel repair but he also took the time to go though things step by step and make sure I was taken care of completely. Awesome customer service and awesome shop, 5 starts! read more

I would like to thank all the staff at Landis for being so professional and helpful. I was having an issue with an order online and I called over the phone to place my order. I was not able to go pick up my order for some personal reasons. I called to cancel my order and The gentleman on the phone was very helpful and polite. I will for sure be coming by to give them my business but I do appreciate how professional everyone I spoke to. Thank you guys read more

Walked in with 1000k in cash to buy a bike. They were too busy to help. Refused to show inventory. I will spend my money elsewhere. read more

Lost the nut holding my front brake in place. Made a quick trip to Landis. The service was fast and friendly. They even had to cut the nut to size. In the end it only cost me a couple of bucks. As a freebie, they adjusted my brakes. Very good experience. Will return. read more

I walked into Landis yesterday knowing I wanted a new road bike, but with very little experience in buying a good bike. I've had a mountain bike the last 20 years, but had no idea what innovations had occurred in road bikes. Wayne at Landis was the perfect informative guide to choosing my new bike. He completely respected my budget, spoke to me like an intelligent human being and answered every question. He searched high and low for a bike just my size that also met my needs. Then he customized the bike I got to fit me specifically! Fantastic! I had already been to another bike store in the morning where the staff was not interested in helping me. I know now why Landis has a good reputation. I ended up with the Trek emonda SL 5. This morning we had a very good ride. Thanks!! read more

The staff is very good about conforming to COVID standards to keep everyone safe. They are very professional about selling bikes and have a good selection and good prices. The shop is a little different story, if you want to bring a bike in for service, there is no where to bring your bicycle into the store an get checked in. They are adamant that the shop is 3 weeks out and tell you at every turn that it will be 3 weeks, and start to get a little snarky about it. I would come back to buy another bike, but for accessories or service I will find another source. If the 4 guys sitting around the shop would work on bikes, they may not be 3 weeks behind all the time. read more

I bought a product from these guys and thought that I could set it up my self. I went home and promptly broke it beyond repair. I brought it back and they were very helpful in replacing it and setting me up the right way. They went above and beyond and I appreciate it read more

I am a little disappointed. I came in for a repair on my creaky cranks, and they were very accommodating. The repair didn't work and they said it my be a warranty, and would reach out to the MFR. The first time a checked in on the status, they were a little short with me and said they would give me a status in a couple of days. That was a week ago, so I stopped in today and the mechanic was just a plain jerk. I paid for a repair that didn't work, I would happily pay for the warranty, but I won't be going back. I spend a lot of money on bikes, and this just tells me to shop on line. A rider on the trail recommended Crank Monkey. I will try them next. read more

Great shop- super friendly and great service. Worked with Rob on a special service request and was very happy with everything. Thanks guys!

We took our TREK Verve+ (e-assist) bikes in for service last week. New chains, new cassettes, etc. Outstanding customer service and bikes are like new. Just wonderful. Cannot recommend them highly enough. Thank you Landis! read more