Brass Monkey Bike Shop

(136 reviews)

The owner is the most unprofessional dick head I've ever dealt with at a bike shop and he's got…read moreBeavis and butthead as mechanics that can't fix a freaking three-speed rear axle on a Sikk beach bike. The idiots had the bike for 5 days and they can't fix it they left dirty greasy fingerprints all over the white wall tires and grease on the whole bike from their greasy fingerprints, I had to come home and clean the greasy fingerprints off my white sidewalls And wipe the whole entire bike down with greasy prints on the whole frame then they scratch the bike up with their bike holder that locks on to the bike....if Beavis and Butthead mechanics work for me they would be packing their bags. Owner is very sarcastic and rude and unprofessional he likes to interrupt you when you try to talk to him on the phone, matter of fact he text me at first and said we have to contact the manufacturer about your rear Axle. I never got a call for an estimate also they just started to fix the bike and said the rear axle had internal problems in the three-speed gearing. Nothing but complaints on Yelp over this shit hole bike shop. Never had a owner send me a text he should be calling customers on the phone so finally I called back and talked to him that's when he started interrupting me when I was trying to talk very belligerent and very rude. I would not recommend this shit hole bike shop to anyone nothing but complaints about this place. Then I'm checking the bike out and looking at the rear tire and it's not even straight my God Beavis and Butthead here can't even put a rear tire straight it's on an angle so now I have to recheck everything and fix it myself. If the company is called Exhale.... they might want to probably inhale more crack..lol

This place is awesome. I'm not a big mountain biker or anything but do have a bike and have needed…read moreseveral things fixed or replaced on it. Every time I go there, they are super helpful and knowledgeable. I drive across town to go here specifically and know I made the right decision when I leave. Great company and group of employees

Rogue Electric Cyclery

4.7

(27 reviews)

Dave was awesome! I dropped off my new Huffy mountain bike which had a defective derailleur upon…read moredelivery. He helped me get my bike out of my trunk and inspected my bike right away. The part was in stock and Dave got my bike turned around and tuned up ready to ride in 24 hours! The shop has a lot of great products. There were no high pressure sales just casual conversation, I like that! I highly recommend Dave and this business!

I called about the my E bike and a manager told me he would be calling me back. I never heard…read moreback. I called again. Was told you to call me back again and nothing.

GMF Bicycle Shop

4.4

(93 reviews)

My neighbor Mr. G is starting his first jobs. Earning what I think is pretty good money…read more Got first jobs im the USA? what do you do? Spend Money! Mr. G's first desire? He blew one payday 100% taking his friends on a bowling? Eating? Game playing spree? I'm not sure. This time he wanted a bike. Wheels. Transportation. Independence. For weeks he's talked about when he gets paid and his new bike. Would I help him pick it up? We scoped out a nearby bike shop. He switched to a pawn shop on his bus route home. Today was Thursday Sit and Chat, 2:30-4 pm Corner on the Market. He loves it because people enjoy him. Plus food and Independence! On the journey home was Grey Matter Bike Shop. We stopped to investigate. You donate a bike, they refurb it. Proceeds from used bike sales are donated to Barrow Neurologic Hospital. The owner's son died from brain cancer. Barrow treated him. The owner is paying back by healing old bicycles and donating the profit.. They also have a full showroom of fine electric and pedal powered bicycles at standard pricing. Plus excellent repair and service staff. Mr. G wanted a bike with a wide, comfortable seat. Sit and Chat Dave advised him to pick a bike short enough to not injure his groin areas when putting both feet on the pavement. We found a One Speed coaster brake cruiser, semi-fat tires. Simple to ride and repair. Wide, supportive seat. Built for comfort. Nearly new, brand new rear tire. $125.00. We pick it up tomorrow ar 10 am.

Finally a bike shop I feel like I can trust. Unlike the bike shop around the corner(Landis) they…read moreare not jerks here, nor do they think they are above you because you don't ride a Pivot(one can dream though). Took my recent build bike to them to finish it off. Quoted me pretty in par with other bike shops and was done the next day. Although I do wish I had specified to cut my cables as they are a bit long. Oh well.

Sonoran Cycles

4.4

(48 reviews)

This shop is great! I recently got back into mountain biking and a friend recommended I contact…read moreWill at Sonoran Cycles. Will is extremely knowledgeable and helped me narrow down what kind of mountain bike to get based on what trails and where I plan on riding. He gave me a great deal on a bike that he ordered for me. When my bike was in, Will set me up with everything I needed to hit the trails. Since getting my bike back in September, I've spent hours on the trails with no issues. When I got the bike, Will recommended to get some rides in and then to bring it back to make sure everything was good. I recently took my bike back to have it checked, Will checked everything and made some quick adjustments. I am extremely happy with my bike and recommend this shop!

Brought my son's Guardian bike in because it wasn't moving well. They fixed it in one day at a very…read moreaffordable price! My son hopped on and said it was "so fast" which I take as meaning it rides smoother than ever.

Sun Cyclery

4.4

(142 reviews)

I haven't been in this business for years. They were rude and overbearing. There goal was to sell…read moreyou something that was more than what you needed. My feeling was if they didn't think you were going to do that, they'd go to someone else who might. Today, against my better judgment, I stopped at Sun Cyclery. I didn't take my bike in because it would give them a chance to over sell me. I was in no mood for that. I was amazed by how helpful Troy was when I walked in the door. He was very willing to help me find really what I wanted and suggested ordering the bicycle seat that I needed. I had checked prices on line before going in so was pleasantly surprised to find the price would be about what I would have paid online. I also found other accessories I've needed. I feel good about my experience. One thing too. Troy was more than willing to take the time to discuss my needs. When I left, I asked what time they closed. Turns out they had closed fifteen minutes earlier. I never would have known. That is great service. I asked and found out Sun has had new owners for about four years. How nice! It sure has changed and for the better!

Great service on a custom hand cycle for my handicapable friend . Got him back to rollingread more

Bicycles of Phoenix

(131 reviews)

Ryan set me up with a new chain quickly and under budget. Great experience as always. It is why I…read morekeep coming back every time.

Walked in looking for either a casual cruiser or a town hybrid. And, simply got a lecture on how…read morebad Trek, Specialized and Giant overprice their products. Not a good experience. Especially since I was a Trek sponsored rider and love their products. Joe would never bag on another company or shop, apparently the new guy will. Buyers please be aware that you can buy quality products at a reasonable price if you simply lower the component groupo. I would never buy anything based on the interaction I had today. Retail rule #1 don't badmouth other companies or shops based on their products. Especially when you carry Bianchi and next Wilier. What a waste of time, but now I know not to send anyone back to this shop. RIP BOP.

Scottsdale Bike Company

4.8

(106 reviews)

It's getting hard to find a bike shop in Scottsdale, AZ that will not gouge you on the cost of…read morelabor. Scottsdale Bike Co. is one of the last reputable shops standing in my beloved Town of 53 years. At other shops in Old Town, I feel the money getting sucked out of my pockets just walking in the door. Some of the smaller shops even think it's acceptable to talk down to me when I am asking about service. The Team at Scottsdale Bike Co. are my kind of people. They'll openly chat about what I can fix on my own and what I need them to handle for me. Their labor costs are the lowest I have found in Scottsdale, and I genuinely enjoy chatting for a few minutes with the service team when I have a chance to pop in to get some work done or see if they can find a part for me. If you're not getting your service and repairs done at Scottsdale Bike Co. you're throwing money away, and I can give you my Zelle if you want to throw your money away in my direction. Thank You Scottsdale Bike Co. for helping me keep my costs down as low as possible while I enjoy the thrill of the ride with my friends and family.

Above and beyond shop and people, that just care. I wouldn't be able to say enough about…read morethe guys at SBC... gentleman, knowledgeable, friendly, incredibly helpful. What started out as a Google search to rent a quality and fun mountain bike, at an affordable /fair price, lead us to Scottsdale Bike Company. Quick call on the drive from California confirmed they had what we needed. Upon arrival they noted we were stacking the bikes in the back of our suv, and one of the guys offered his personal hitch rack to ease our load and set it up for us. After a fun hour at the Mesa bike park, we had my gfs son's personal bike break. After fiddling and realizing the severity we quickly ran back to SBC just before closing. The guys got right to work without much more than a question to see if they could get us back on the road before we left the shop. I rented a Large MTB and they offered to swap us out for a bike more fitting for the 12 year old. I said thanks, we'll take it. They then insisted I didn't miss out and sent us on our way with another bike rental. A beautiful amazing and quality full suspension MTB. They inspected each unit thoroughly. Noting one had some damage, and despite them being able to send us with it, they did not. They ensured they sent us on the trails with a solid well looked after unit. As we came back to return the next day, and pick up the bike. They did everything they could to get us running, but it being a 10 year old model (They didn't have parts on hand) they offered to help but would take time to get parts, we're just in town for a short while. When I asked what we owed them for inspecting and trying to fix it, they declined our payment outside of the rentals. True gentleman, incredibly kind, generous with their time and resources. I'd pay every penny to them for parts, service, even a purchase. Whether visiting, or a local, take a minute to give them a chance to have your business! You won't regret it. As honest as they come.

Southwest Bicycles

(80 reviews)

•$$$

Came in with two flat tires and the team helped me immediately with the repair. I also purchased a…read morepair of gloves and brake pads. Great septic gear and the prices are very fair. Thanks for helping me out of jam and getting me back on my bike that day!

Unfortunately, this business does not understand the legal implications of accepting a service…read morerequest from someone with younger onset Alzheimer's, without contacting POAs (powers of attorney). And yes, the shop owner was aware of my husband's Alz diagnosis prior to accepting the service request. My neighbor Greg, who I asked to leave our family alone in February 2025, took my ill husband with younger Alz and his bike in to this shop in July 2025. The neighbor struck a deal with my husband's mother to pay for the service. As my husband's medical power of attorney (btw he has a court appointed conservator for financials), I was never informed. When my 5yo daughter and I got home, my husband had no idea where his bike, his backpack, or his cell phone were. All was lost in the time that I went to have lunch and pick up my daughter from kindergarten. On our wild goose chase that evening when I should've been helping my daughter with homework, brushing teeth, and evening routine, we found his bike at this bike shop, and then my husband vaguely recalled some intervention by our dirty gossip-Gabby, Nosey Nancy neighbor Greg who refuses to leave our family alone. Little did the shop owner realize that our family had been in legal battles with my husband's aggressive horrible mother for 3 years. She has lost every futile battle, yet she keeps trying. Her latest failed attempt involves threats of legal action regarding my daughter. So the neighbor Greg striking a deal for my husband's mother to pay for his bike? No. Not allowed. My husband's conservator even refuses to answer his mother's calls due to her belligerence. So unfortunately, this shop should educate themselves on accepting service requests from persons with Alzheimer's, and understanding that you need to communicate with the POA prior to service acceptance. The outcome: I accepted the invoice and paid from our marital account, even though I never (nor did the conservator) requested or agreed to this service. EDITED TO ADD: When we all came in for me to pay and pick up his bike, I asked the shop owner "do you know he has Alzheimer's?" he said YES. So please, if you are a business owner and you knowingly accept a service request from someone with a severe cognitive impairment, you MUST ask for POAs to ensure this is the right decision for that person. Someone told me "what are you supposed to do when someone with Alzheimer's has a broken bike?" You find the Medical and/or Financial POA for that person and work as a TEAM. You don't take matters into your own hands - this is literal exploitation of a vulnerable adult. Fortunately for us, my husband is now placed in memory care so he cannot be exploited, and so we don't end up with wild goose chases around town when I need to be working and raising my daughter on my own. Shame on everyone involved who caused confusion in my husband and harm to our family.

Smitty's E-Bikes

(16 reviews)

Matt was great. Granada was a fun ride and the bike were very good. Deliver and pick up was super…read moreconvenient.

Great service. Easy delivery and pick up. Bike was as expected and in superb shape. 10/10 would…read morerecommend.

Cyclologic

4.9

(29 reviews)

Good pricing and amazing bike fitting. However, when the mechanics built out my bike, they didn't…read moreproperly adjust the front derailleur. Felt like the chain was grinding from day one and didn't know any better! I thought it was just how the bike shifted and thought that they wouldn't have made any mistakes setting up my bike. After taking the bike to a different shop for a tune up after riding it like that for a while and NOT even telling them about this issue, they identified it. That tells me Cyclogic's mechanics/builders are not being thorough! Five stars for Kennedy's fit sessions. 1 star for the mechanics/builders in the shop.

Awesome bike shop and bike fits. My husband and I have both gotten bike fits here and they fixed…read morethe biggest issues we were having respectively, and some trial and error on our own time fixed the rest. We've also brought our bikes in for some maintenance or repair, and everyone is super friendly and prices are fair. My husband also loves their weekly rides.

Urban Desert Pest Control

4.9

(1.1k reviews)

I have been using urban desert pest control for years! They're as good as it gets! The company and…read morethe staff are amazing! Jeff is great! Highly recommend

Tommy Arthur was amazing at servicing my house. He tackled any problem area we may have had without…read moreus having to ask. He and the entire team at Urban Desert are the best!

Oliver Smith Jeweler

4.9

(184 reviews)

•$$$

I went to 1916 to get my watch serviced & repaired and I have never been treated like a sub class…read moreperson... They sent me to OliverSmith Jeweler, now with my watch repaired & proudly on my wrist... If you take it to 1916 be prepared to get your watch rebuilt & not original... Matt was a gentleman & honest man... Service is back, you just have to look for it!!!

My husband Mike recently purchased a Rolex from Oliver Smith, and we honestly couldn't have asked…read morefor a better experience. From the moment we walked in, Keith and Trent made us feel so welcomed and taken care of -- by the end, it genuinely felt like we were working with friends. They were incredibly kind, patient, and knowledgeable, and never once made us feel rushed or pressured. They took the time to really get to know us, answered every question with care, and made the entire process fun, easy, and memorable. We absolutely love the watch, but what really stood out was the relationship and trust that was built along the way. If you're looking for a place where you'll be treated like family and not just another customer, Oliver Smith is it. Five stars without hesitation -- we'll be back and will be recommending them to everyone we know.

Biltmore Mechanical Heating And Cooling

(85 reviews)

10/10 would recommend (again) -- this is my second time in a row hiring Biltmore Mechanical Heating…read more& Cooling over the years for my AC unit, and both times they were life-savers -- quick responses, knowledgeable & kind technicians, preventative advice, and able to come fix my AC unit quickly This time, Flores responded to our night-time request and offered to schedule a next day or late-night (urgent/emergency) appointment. We opted to wait til the next morning and Rene showed up at 6:30AM, replaced our AC unit's motor (quicker than expected), hosed down our unit, and offered great advice for maintenance and what to expect moving forward. Last time (a couple years ago), Flores also showed up quickly and repaired our unit, was so helpful and did a great job accommodating our budget as best as he could. Both experts felt safe and professional. With unbearable summer heat causing so many AC issues around the Valley, it can be hard to get someone to fix AC units to the house quickly, and they haven't disappointed yet. If you're looking for someone to help with your unit, I suggest giving them a call first.

Noticed our AC was not working at 9pm at night, sent out a yelp request and Biltmore responded…read morequickly and said they could be out first thing in the morning. Rene showed up, diagnosed the problem and fixed the problem in less than 2 hours. Great service and we never feel like we're being ripped off when we use their services. This is the second time they have saved us and we would highly recommend this company. Dave was great the first time we used them.

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4 reviews that are not currently recommended

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Renee S.

0

1

12

9 years ago

Brass Monkey Bike Shop is by far the BEST BIKE SHOP IN TOWN. I will admit I'm a little biased being as I've known Tommy & Mike from before they opened the shop so trust me when I say how Awesome these 2 guys are & the work that they do. Their passion & knowledge of bikes makes Brass Monkey Bike shop an easy choice. They definitely know what their doing & their custom builds are hands down the best I've ever seen. Their prices are beyond fair & customer service is excellent. Whether u need your bike tuned up, fixed, are in the market for a brand new bike, or decide u want something unique & go for the custom build, you'll be nothing but satisfied with your experience at Brass Monkey Bike Shop & I have no doubt it will be your new go to shop for anything bike related. Tommy has done more than a few custom builds for me & I loved every one of them. I would highly recommend having him build u one. It's well worth it. FYI - Tommy even does custom seats. He's done a CHANEL custom seat & a LOUIS VUITTON custom seat for me. They are AWESOME!! Ladies u should definitely ask him about it. I get compliments EVERYTIME I take my bike out & I am always asked where I got my bike seat. ‍ read more

David B.

0

1

0

9 years ago

They are incredibly helpful and friendly. They went out of their way to help me out. I highly recommend them.

Eric S.

11

49

13

1 year ago

Closed :(((( The only way I could be a better player than you are right here in this situation w read more

Gary B.

0

1

0

7 years ago

I took a bike in with a broken shifter about 9 am. It was repaired by 1 pm.

Brass Monkey Bike Shop - bike_repair_maintenance - Updated July 2026

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If I could give this place 0 stars I would !!! My 13 yr old son came here on his bike and bought a…read more$81.30 bike tire. Right when he walked out the store with his bike, his chain popped off. He asked the guy if he could put the chain back on or use his tool and he'll do it and the guy said he would charge him an extra $10. I left work came to get my son and got a refund! There is no way I would let this horrible man keep my son's hard earned money or business! Probably why his business ISNT thriving ! He does not do good business. My son would've brought his friends here for bike repairs etc. But this store owner lost out on that extra business ! Never will I allow my son to come back here !! Definitely giving business to another shop and recommending a different store to all of our friends!!

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This place is The Best! Got a new bike, which I love and each member of the staff are knowledgeable…read moreand very helpful. Took it in for a minor issue and they took good care of me quickly and provided some guidance. This place is a class act!

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The Velo Bike Shop

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Best bike shop in AZ. Couldn't ask for better staff. Educated, efficient, super sweet! Highly…read morerecommend

Southwest Bicycles

(80 reviews)

•$$$

Came in with two flat tires and the team helped me immediately with the repair. I also purchased a…read morepair of gloves and brake pads. Great septic gear and the prices are very fair. Thanks for helping me out of jam and getting me back on my bike that day!

Unfortunately, this business does not understand the legal implications of accepting a service…read morerequest from someone with younger onset Alzheimer's, without contacting POAs (powers of attorney). And yes, the shop owner was aware of my husband's Alz diagnosis prior to accepting the service request. My neighbor Greg, who I asked to leave our family alone in February 2025, took my ill husband with younger Alz and his bike in to this shop in July 2025. The neighbor struck a deal with my husband's mother to pay for the service. As my husband's medical power of attorney (btw he has a court appointed conservator for financials), I was never informed. When my 5yo daughter and I got home, my husband had no idea where his bike, his backpack, or his cell phone were. All was lost in the time that I went to have lunch and pick up my daughter from kindergarten. On our wild goose chase that evening when I should've been helping my daughter with homework, brushing teeth, and evening routine, we found his bike at this bike shop, and then my husband vaguely recalled some intervention by our dirty gossip-Gabby, Nosey Nancy neighbor Greg who refuses to leave our family alone. Little did the shop owner realize that our family had been in legal battles with my husband's aggressive horrible mother for 3 years. She has lost every futile battle, yet she keeps trying. Her latest failed attempt involves threats of legal action regarding my daughter. So the neighbor Greg striking a deal for my husband's mother to pay for his bike? No. Not allowed. My husband's conservator even refuses to answer his mother's calls due to her belligerence. So unfortunately, this shop should educate themselves on accepting service requests from persons with Alzheimer's, and understanding that you need to communicate with the POA prior to service acceptance. The outcome: I accepted the invoice and paid from our marital account, even though I never (nor did the conservator) requested or agreed to this service. EDITED TO ADD: When we all came in for me to pay and pick up his bike, I asked the shop owner "do you know he has Alzheimer's?" he said YES. So please, if you are a business owner and you knowingly accept a service request from someone with a severe cognitive impairment, you MUST ask for POAs to ensure this is the right decision for that person. Someone told me "what are you supposed to do when someone with Alzheimer's has a broken bike?" You find the Medical and/or Financial POA for that person and work as a TEAM. You don't take matters into your own hands - this is literal exploitation of a vulnerable adult. Fortunately for us, my husband is now placed in memory care so he cannot be exploited, and so we don't end up with wild goose chases around town when I need to be working and raising my daughter on my own. Shame on everyone involved who caused confusion in my husband and harm to our family.

Savage Bicycles

4.0

(126 reviews)

I was talked into doing RAGBRAI, so I pulled my bike out to start training and quickly realized I…read morehad a puncture in my slime tires. I rode it down to Savage Bicycles to see what they could do, and from the moment I walked in, I was impressed. I was greeted by Caden, who was incredibly friendly, professional and knowledgeable. He recommended a few smart upgrades to make sure my bike would be safe and comfortable for the ride, but there was absolutely no high-pressure sales vibe, which I loved. I also explained that I'd be leaving town and wouldn't be able to pick my bike up until Monday, and they had no problem storing it for a couple of days. Their communication truly can't be beat. I received a detailed quote up front and consistent updates throughout the process. The best part was finding out the final upgrade cost was actually cheaper than originally quoted. What impressed me most, though, was the staff as a whole. While I was there, someone came in with a mountain bike looking for parts, another customer was interested in a triathlon bike, and no one had to wait around for "the right person" to help them. Every staff member clearly knows their stuff when it comes to all types of bikes. That level of knowledge across the entire team is rare. I could go on forever, but I'll keep it simple: I totally recommend Savage Bicycles. Outstanding service, great communication, and a team that genuinely cares about getting you on the road safely and confidently.

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