My partner shopped at Macy's yesterday and accidentally left her purchase behind as she browsed…read moresome other items. A wonderful employee - Nancy - helped her look for it to no avail. Nancy called back this morning to say that she had found the missing item and left clear instructions about who to speak with and how to retrieve it. We went back this afternoon and got the item, then encountered Nancy on our way out and had a chance to thank her. Excellent customer service!

There is a great lady-Janice-working in the men's clothing department of Macy's in Braintree.She…read morewent above and beyond to help us find the right size including going into the stock room out back to check for a size pant that wasn't on the floor.Her extra efforts were much appreciated by us!

Normally, if I return an item without a receipt, the stores would issue me a store credit. But this…read morestore (705 Granite St, Braintree, MA 02184 United States) didn't do that. I like shopping here, but I'm disappointed with this kind of customer service. So, in the future, I'll prefer to shop at other stores as TJMax or Marshall...

I went to Burlington on 705 Granite Street and after waiting in line FOREVER to pay, the cashier…read morestates they "ran out of bags" and the customer must pay 10 cents for SMALL felt(recycled) bags. Poor POOR Poor!!!! I went to 400 Grossman Drive location...same day...they have big plastic bags...no 10 cent fee! Corporate Greed...thats all...went to Somerville location,they're charging too for bags but at least they're a much much bigger recycled bag...

(4806) Sears was the best at one time. Buying appliances at Sears was my family tradition. Kenmore…read morelasted years! The last item I let go was my vacuum. It just wouldn't die. It was hard to get replacement bags and too cumbersome to drag around my apartment. Sears provided great warranty service for a price though. My parents were sucked in. Pretty soon the annual insurance premium was more than just replacing the appliance. What happened to them I just don't understand. Poor management or what? It was very sad watching their demise. Sorry Seats but you get one star.

It's unbelievable that walking in Sears all through each Department I could not find one Employee…read moreat all! No one was able to guide me to what I was looking for or even seeing any employee on the sales floor ! I walked around a few times and the place was deserted yet very well organized! I finally notice a sign that the cashier was in the Ladies Dept so I walked toward that area, didn't see anyone standing but when I got closer there was an older Asian person on his phone sitting low, that I didn't notice I stood there for approximately a full minute before he noticed m, I asked my question, and I left! So disappointed that Sears has stooped so low in Customer Service!

I miss the old days of Soup 'n Salad. The old mall... before they renovated it to have two full…read morelevels. The good stores are closing or moving out. Sears is only one of four that are still in operation; however, it looks like a store that is about to shutter its doors. Dick's Sporting Goods is moving in where Nordstroms was. Lord and Taylor are still empty, as is California Pizzeria. That flummoxed me, California Pizzeria. No clue why it closed. Always packed. Reasonable prices. Not bad food either. Perhaps a victim of COVID-19? I don't remember, but I remember it was good for my daughters. Davio's was palace my bride and would go every other month. Or we'd meet my daughters there when they were home from college. Why'd they close? Always busy. No place to get a cup of coffee... even the Starbucks left. SSP has changed in many ways, and not for the better.

Madame Chervilo in the Braintree Mall is such a sweet little treat spot. The Dubai chocolate cups…read moreare super rich and so yummy. A small cup can easily be shared with three people because the flavor is that decadent. The candy bars are also amazing and you can tell they are made with care. I will say the medium bar has gotten a bit smaller since they first opened, but it is still delicious all the same. I was really excited to see that they now sell the pistachio cream to take home. That was a pleasant surprise and I will definitely be going back to buy a jar to keep at home. A great stop if you want something rich, unique, and worth the calories.

Lots of cute little fluffy toys from Japan style designs, a few connections to sanrio characters…read morebut mostly their own product. A little bit of Disney here and there, too, a long with Barbie. If you need cute stuff for kids, this is a place to get it. Some Asian pop music going on in the background.

Miniso is a fun, cute, popular accessories store on the west coast. I lived in LA for 8 years so…read moreIve shopped at several Miniso shops forever. What's funny, is the location in Braintree, MA is the best one! The store is HUGE and has the best variety of items. It's very clean and organized, and has a great floorplan. Please be aware dates listed on many asian products are when they were PRODUCED, not when they expire! So don't worry, you are not buying expired items. I would say this location has more Sanrio stuff than a lot of the west coast shops. West coast usually has a larger Disney section due to its popularity in Japan. I would like to see more Peanuts/Snoopy carried in the Braintree store! This Miniso luckily carries several of the Rohto Melty lip products including the premium version - one of my favorite japanese lip products that I would highly recommend.

Girl who answered the phone was rude and a b word other than that thanks for the shoesread more

I frequent this Nordstrom Rack in Braintree and the one in Westwood at University Ave quite often!…read moreIt can be hit or miss depending on the week. I mostly come here to check out new shoe inventory, usually HOKA, Brooks, and OnClouds that they have at discounted prices. For clothing, they have a decent selection: Free People, Madewell, ASTR the label, ALLSAINTS, Naked Wardrobe, Rag & Bone, Good American, Frame jeans, Paige jeans, and Joe's to name a few. Definitely some good finds can be found here & they run extra sales all the time!

I visited the store today and had a very disappointing experience at checkout. Multiple employees…read morewere standing at the registers on their phones, including one employee who appeared to be on FaceTime while customers waited in line. No one greeted customers, explained which registers were open, or acknowledged anyone waiting. To make matters worse, after I had already completed my shopping, I was told the store had run out of bags and asked if I wanted to purchase a $3 reusable bag for my items. Customers should be informed about that before they begin shopping, not at checkout after spending money and waiting in line. The entire interaction felt dismissive and unprofessional.

Not sure how the Service was only to say that the only person was two cashiers and pleasant !…read moreIt was like walking in a full stocked store with no other customers! But, they did not have what I needed so I left and took a few photos of the store which was presentable and organized! Maybe customers like to shop with out store employees around but I prefer to see them in case I need some help!

Sunday we went shopping at Marshalls in braintree.the store was busy and a lot great…read moremerchandise.Brett was the best

The fitting room lady was rude and called customers a stupid piece of shit. The prices were fair…read moreand had many selections though.