It's amazing that the lines for check out was so long that the rest of the store was empty except…read morefor checking out! The employee Steve seemed to be the only one working his butt off to take care of all these waiting customers! Where are the other staff or Managers to help the only cashier out? There is something not quite right here to have only one working cashier and one could see that he was going as fast as he can!

Asked 2 employees to check if they had a pair of shoes in stock (online it said they were in…read morestock). The first girl was helpful and went and checked but said they weren't in stock. I asked another male employee downstairs and he said "They're probably in a box we can't open, sorry." He didn't even bother to check... That really rubbed me the wrong way. I asked a third employee who kindly went and checked and found them in under a minute. I worked retail I know it goes. To the employee that didn't even go and check, way to go...

Returned a dress the other day, never worn, had all of the tags, original receipt and the card used…read moreto purchase it. I never received a refund. 36$ down the drain

Horrible customer service. So many things. I Just wanted to give a shout out to the two lazy shop…read moregirls on Saturday, July 13, 2024, at 3:00 PM at the Braintree Mall location in MA. When I first entered the store, I said hello to the first girl. No response. Not even a smile. My daughter showed the other girl a pic of a dress on her phone and asked if they had any in stock. Exact words, "if we do, it's on that wall." pointing toward the back. Next, when I found a similar dress, we needed help getting it because it was high on the wall. She immediately came over and demanded I not pull on the dress because I was going to tangle them. I am in my 50s and never been spoken to like this from a young girl. I was barely holding it out...just enough so she could see the size we wanted. I responded by saying Yes M'am! and proceeded to tell her she needed to work on her customer service skills. We left after that. Windsor, be careful who you hire. No one wants to deal with sourpuss attitudes.

This American Eagle, is amazingly, the best out of the chain I have been to thus far. Located…read moreinside of South Shore Plaza, this extension of the store boasts a large interior lot. Clothes are seperated into guys and girls to each side, as per usual. The selection here varied immensely. I was able to find several different pieces for different occasions to try on. The shoe department is located toward the back of the store, complete with couches and decorations. It's a shame there's no age restriction in the store. . . I dodged young teens running around looking for the most scandelous tank top they could find to wear to a middle school dance and get away with it :-P The clearance rack, for once, was stocked with useful items! Surprisingly, sun dresses adorned the sale racks. . . in the summertime! Usually I'm flipping through sweaters while the sun is sweltering hot outside. The highlight of this trip was my dressing room experience. I was escorted to a room by. . . I wanna say Erin, but I'm not entirely positive on that one. The associate was extremely friendly and sociable, asked for my name and showed me the service button in case another size was needed or even just an opinion. Was almost like I had a hired "best friend" to let me know her true opinion on what I was considering buying. She was not pushy at all and was genuinely helpful in her job. There is no aerie dept in this branch, but luckily being in the mall, a seperate aerie store can be found just a stone's throw away! Very convenient.

I am so grateful to Kristin and all the help she provided me during my visit to American Eagle. I…read moreonly owned one AE pair of jeans so I was struggling to figure out what exactly I needed. She spent plenty of time helping me pick out what jeans fit me best. Kristin brought me several pairs and asked me many questions to figure out what I was looking for. After not being sure if a pair I found would fit, she used her own phone to book me a fitting appointment and proceeded to open up a fitting room for me. I ended up buying the exact jeans she recommended and brought to me. Kristin is so friendly and knows American Eagle clothes really well. Shout out to Kristin for her great customer service! She did a great job working the floor and helping out all the customers while giving each of us quality attention.

Girl who answered the phone was rude and a b word other than that thanks for the shoesread more

I frequent this Nordstrom Rack in Braintree and the one in Westwood at University Ave quite often!…read moreIt can be hit or miss depending on the week. I mostly come here to check out new shoe inventory, usually HOKA, Brooks, and OnClouds that they have at discounted prices. For clothing, they have a decent selection: Free People, Madewell, ASTR the label, ALLSAINTS, Naked Wardrobe, Rag & Bone, Good American, Frame jeans, Paige jeans, and Joe's to name a few. Definitely some good finds can be found here & they run extra sales all the time!

I visited the store today and had a very disappointing experience at checkout. Multiple employees…read morewere standing at the registers on their phones, including one employee who appeared to be on FaceTime while customers waited in line. No one greeted customers, explained which registers were open, or acknowledged anyone waiting. To make matters worse, after I had already completed my shopping, I was told the store had run out of bags and asked if I wanted to purchase a $3 reusable bag for my items. Customers should be informed about that before they begin shopping, not at checkout after spending money and waiting in line. The entire interaction felt dismissive and unprofessional.

Not sure how the Service was only to say that the only person was two cashiers and pleasant !…read moreIt was like walking in a full stocked store with no other customers! But, they did not have what I needed so I left and took a few photos of the store which was presentable and organized! Maybe customers like to shop with out store employees around but I prefer to see them in case I need some help!

My partner shopped at Macy's yesterday and accidentally left her purchase behind as she browsed…read moresome other items. A wonderful employee - Nancy - helped her look for it to no avail. Nancy called back this morning to say that she had found the missing item and left clear instructions about who to speak with and how to retrieve it. We went back this afternoon and got the item, then encountered Nancy on our way out and had a chance to thank her. Excellent customer service!

There is a great lady-Janice-working in the men's clothing department of Macy's in Braintree.She…read morewent above and beyond to help us find the right size including going into the stock room out back to check for a size pant that wasn't on the floor.Her extra efforts were much appreciated by us!

I visited the store on 8/8 to exchange a shoe for a bigger side. The manager in the store was…read moreabsolutely rude. The African American gentleman who identified himself as the manager would not give me the store managers name or even say when I could come in to see her. I was not aware I needed a receipt to exchange.I was more disappointed I. The service I was given than the policy. To make it worse he was the guy I have worked with several times in the past and less than a week ago with my purchase. A little bit of customer service goes a long way. Now I have to visit the store daily in order to speak with the store manager. A very disappointed loyal customer.

SHITTY SERVICE is an understatement. I wish negative stars was an option because it is what this…read morestore deserves. I picked out my shoes and none of the multiple employees around the store offered to go in the back and get my size. When I walked up to the cashier with the shoes I picked she did not even greet me just simply shook her head no. I said "hello do you have these shoes in my size", *shook head no. "Will you look?" *shook head no. I then walked out because of how disrespectful they were. Worst part is my son went back in and asked a different employee for the same shoes and they had them all along. The only thing I have to say about this store is they do not have a hard time turning costumers away. I hope the young girl with the backwards hat at the register is fired. This company will NEVER receive my business!!!!!

I love this store. I always make a point to go into it every time I am in the mall that it is…read morelocated in. They have a lot of good deals going on there all the time such as buy one item get the second one half off and sometimes they even have 30 percent off one item. The salesladies here are always so nice and willing to help. The service is always marvelous. This location is a good sized one and there are lots of really cool displays in the window and on the sales floor. Last time I was in there I got a couple of really nice kimonos and I got the second one for half off of the already pretty low price. They have lots of nice accessories in addition to all of the clothing and I have even bought beauty products here before. I will definitely keep coming back.