I had a frustrating experience at Zara. I was 7 days past the return window on unworn pants with…read moretags and was denied even store credit. On top of that, I was incorrectly stopped at the door for suspected theft. Staff did apologize, but the overall experience felt uncomfortable and rigid. Between the return policy starting at shipment and the in-store incident, this wasn't a good customer experience. They have very shady return policies.

I shop here for my son in the toddler section a lot. Yesterday afternoon (3/12/2026 around…read more3-3:10pm) my son which is freshly 4 years old was racially profiled by an employee. Before we could walk out another group of people that came in beeped. This employee came up to us asking to see a receipt before we even reached the door , instead of asking can she check for buzzers . We were the only black people in the store. She had a nasty attitude and didn't even apologize. She's Hispanic with glasses . Didn't want to give us her name but I surely did call corporate and started a claim. Just because me or my son are black doesn't mean we are stealing or can't afford nice things. This was very distasteful and embarrassing. As a state employee I am disgusted.

I returned to Hot Topic with my family at the Baybrook Mall to see what they had in the store. We…read morewalked in and were greeted by someone working there. He told me if I had any questions or needed anything to let him know. I proceeded to check out their clothes. This time around I saw some skirts that I liked. I found two in my size and headed to the checkout area to pay. The cashier was really friendly. I enjoyed the conversation while paying for my skirts. Overall Hot Topic is one of my favorite places to shop for a variety of things. The store is clean with a variety of things and the people that work there are friendly.

The staff is always very friendly and ready to help me when I have any questions about any…read moremerchandise available :) I wish there were a few more band t-shirts with a little variety, but other than that, I have no complaints!

This is the Pink at Baybrook Mall which got its name when my Baebroke the internet with her…read morehotness. The Pink at Baybrook is a good store although they didn't have any of the sale items that Barbie wanted during their annual summer sale. We come here whenever we're down at the Baybrook Mall. It's not one of Barbie's favourites but we're still glad that it's in the mall for sure.

i went into the store a couple months back to use a coupon i had I picked out two workout sets and…read morewanted to try on. I walked into the fitting rooms and no one was there to assist, so I waited patiently. Another customer came into it to wait as well. A female worker in her twenties (white) came and opened the other girl (same race) dressing room door and greeted her. A manager then walked in to open mine. Once I get in the stall I was hearing the worker helping the other customer with taping and going back and forth to get the right sizing. I tired on my stuff and realized I needed a bigger size. I was by myself so I thought it would be nice to use the new technology screens they have in the rooms and request assistance for a new size. I heard the workers screen go off and she canceled the assistant. She then came to my door and said she's no longer helping anyone because the store was about to close. BUT then goes back to the other customer and proceeds to help her multiple times even by the time I changed back into my clothes and left that area she was still assisting. I didn't get the chance to get the workers name but I do have the time and date I was there but what she was doing was very rude and racist (I am mixed) but that is definitely not how you treat a customer in your store. I felt very discriminated the whole time I was there.

I emailed JABlistens two weeks ago and did not get a reply. My husband just mentioned the cuff in…read morethe pants had come un-sewn. Unbelievable. Absolutely the poorest quality for a custom made suit we have ever seen.

Owned by the Jos... you know, Joe Cocker, Joe Cool, Joe Don Baker, Joe Jackson, Joe Namath, and Joe…read moreVs The Volcano. Just Joe King. Very expensive male suits sold here, and the service is not bad at this location, but considering the prices, you would expect more in that regard. I do like coming here but end up browsing usually just because of the high prices.

Picked up a few items from Macy's but the purses caught my eye. And they had a super sale going on…read more I also stopped in pandora counter while I was there.

I received the best customer service experience. I went in for a dress but left with perfume…read morebecause of the smiles and interaction between Davian. Melissa also came to talk to me. They were patient and very good listeners. Just want to let everyone know, look for them to help you find whatever you are looking for plus more lol.

I normally shop online only because the I store selection is much more smaller than online. However…read morethe times that I do go in store, I always hear everyone's drama. The employees are always talking to co workers or I guess who are friends visiting them at work. Today I heard all about so girls boyfriend not texting back for a week because his mom died... she apparently thought he was in the wrong and should've told her sooner and her friends who were visiting agreed. Defined not stuff your customers need to here, and not very friendly language for kids. I'll definitely stick to online instead of in store.

We went in today and Alyssa C helped us with some mom straight jeans. She was super friendly,…read more patient, helpful and knowledgeable. I'm so happy she was there to guide us in picking the best jeans for my style. Way to go Alyssa C!! Thanks American Eagle for having such a professional working at this store. Definitely recommending and coming back