A couple of days ago I went to buy a new Accord. Got the price and monthly payment I was…read morecomfortable with. Then came the finance office experience. The guy trying to up sale me the extended warranty was in a word an a ss. I left without buying the car. I have purchased many car in my life and never had such an aggressive condescending jerk who would not take no for an answer. He talked to me like I was a stupid child who just did not know what I needed. I have never bought the up sale extended warranties on anything. The extended warranties is where the car dealerships make lots of money. Its a new car if Honda doesn't honor the warranty on a new car guess I have purchased my last Honda They will never get my business again.

We purchased a used car from them with 65,000 miles. We also purchased the extended warranty and…read morewithin 30 days the torque converter went out and they refused to cover it under warranty.Horrible experience with their service department Would not recommend doing business with them.

Had heater core go out on my HD2500. Took 2 tries to get the right heater core in it. About $1500…read morelater truck come back with no air bags working, no horn, traction device not working and busted dash with a hole big enough to put your fist in. When it rains it pours water on the floor. I will never go back. I would rather buy a Ford than go back.

1:10 Customer Beware- Not a reputable shop, the worst Chevy…read moredealer ever. Diesel trucks DEF system started acting up leaving me stranded in Enterprise, VA, 5 hours from home. They took it in, ran diagnostics, returned code P249D said soot build up on the DEF injector nozzle. Said all good, I asked you sure am I gonna make it home, Jim and in service said sure all fixed. I was charged $350, for them to clean soot off the nozzle. They never went the next step and put the diagnostic machine, they would have seen the P249D code was still displaying. So, broke down about 109 miles from this dealer. Now, they will not refund the money. So, I am now broke down at Dale Earnhardt Jr Chevy dealer in Tallahassee. the cost of the repairs that this dealer should have done cost $2000. Dale jr Chevy ran a test on the DEF tha Enterprise left in the vehicle, test concluded that it was mostly water. How could there not be some type of warranted/guarantee for same issue happening just hours after?

Staff is always kind and courteous. They are knowledgeable especially the service department.read more

I meant to give them no stars but wasn't able to take away the one. I went to Enterprise Kia to…read moreget my car serviced. I was greater by a woman who seemed nice and asked how I was doing to which I replied just trying to survive the pandemic. Her response was Well I don't consider it a pandemic it just an illness. I replied well its killing people and her response was the flu kills people. I went in and asked to speak to a manager who got my keys after he said he was sorry. When I said I was going to tell people in my opinion that Enterprise KIA doesn't seem to be taking this seriously his response was thats your opinion as he walked away from me while he was still speaking

Mr. Sneed, Please share our responses with your Mitchell…read moredealership and staff. Mr. Clay Stewart, You and your team personally made a difference in our 2002 Chevy Trailblazer purchase from Mitchell Hyundai. I would like to take a minute to recognize the people who helped make it possible and know how much they are appreciated. Clay ~ you took the approach to directly see all opportunities available to the customer and meet or exceed the uniqueness of our needs. ~ Thank You! To include your team of exceptional people ... Mr. Ricky Udics ~ the showroom Sales & Leasing Consultant ~ a really pleasant gentlemen ~ who greeted me with a smile and truly understands the reason you choose to purchase a Mitchell Dealership vehicle in the first place ... To a real pleasant gentleman ~ Mr. Tom Flint ~ in the Finance Department ... who recommended the Shrimp Po'boy from Annie's. Additionally, Sales & Leasing Consultant ~ Mr. Dillion Toole ~ I look forward to shaking your hand soon and thanking you personally for each step you took to ensure customer satisfaction! Included in our memories, The Mitchell Family ~ please continue your success story of sharing blessings and making a difference in people's lives! Wishing you all a blessed prosperous year

I took my Hyundai Veloster to Mitchell Hyundai at the beginning of November to replace a damaged…read morebumper from when I was stationed in Korea. The parts manager, Brodie, provided a quote, and I agreed to purchase the bumper and have it installed by their service department. By the end of December, the bumper arrived and I made an appointment with the help of Daishia. I brought my car in for installation. Instead of an update or completion call, I received an unprofessional phone call asking if I wanted to sell my car to an interested buyer. I kindly declined, I'm not interested in selling my car. Towards the end of that same day, I called for an update and was told they had ordered the wrong bumper. No one had contacted me earlier to inform me. When I arrived to pick up my car, I discovered the bumper not properly aligned, not seated properly, and had multiple scratches and scuffs above the painted part of the bumper, clearly caused during their attempted work. I then called in the middle of January asking for any updates if the correct bumper has arrived. I'm forwarded to someone from their parts team named Jeff, and he responds as if I've never ordered anything from their team. He hangs up and I call again to verify if they have ordered it. He eventually looks up my information and verifies that is still on the way and would need to be painted. I believe after this interaction this team has no proper training of customer service. At the end of January, the correct bumper finally arrived and I brought my car in again. When I mentioned the prior damage, a staff member responded, "we don't do body shop and paint here," with no effort to address the issue. After three days with no updates, I called on the fourth day and was told the new bumper had arrived damaged and could not be installed. At that point, I requested a refund rather than wait months longer. The refund was issued by the cashier, Tammy, who was clearly not happy to help any customer that day. The cashier went to find a manager to help but no one from the parts or service team came out to apologize for the delays. I eventually was issued a refund and when I received my car, there were even more scratches and scuffs than before. I left with my original bumper still broken and additional paint damage. If you care about your vehicle, beware of Mitchell Hyundai for any service. Their service and parts department caused more problems than I came in with, failed to communicate, and showed very poor customer service. This was by far the worst Hyundai dealership experience I've had, and I will not be returning or recommending them.

I went in to look at a truck and was greeted by Jody...the most genuine and honest car salesman…read moreI've dealt with. He shoots straight and tells you all the pros....and cons. NO BULL with Jody! His demeanor and honesty made up for the negative vibes I got from another staffer that had my mind made up to not buy from this dealership. Jody is the REAL DEAL! I'm very pleased with my truck purchase and, as long as Jody Dorrill is at Ed Sherling Ford, I'll buy from them again!

Guy in the service department acted as if he did not know I was there for a recall repair issue,…read moreand he was the one that scheduled the appointment. His body language and customer service skills were terrible, and he seemed very irritated, as If I was a problem. I will never be returning there again.