On January 9, 2026, I visited this UPS Store location and paid $18.97 to mail important documents…read morevia First Class and Certified Mail. Over a week later, I was unable to locate any tracking information associated with the reference number provided (9589071052703474835793). I contacted the store and spoke with Gene, who identified himself as the manager. He advised me to visit the nearest USPS location, stating the documents should have already been picked up. When I went to USPS, I was informed that the tracking code had never been activated and that they could not assist me because the mailing service was purchased through UPS. I then called the store again and spoke with an associate named Chloe. I requested to speak directly with Gene. She refused to transfer the call, continued repeating information I had already discussed with Gene, and ultimately hung up on me. She also made false accusations regarding my conduct on the call, which I strongly deny. I encourage the store to review the recorded phone call for accuracy. When I eventually spoke with Gene again, his behavior was highly unprofessional. He was dismissive, disrespectful, and unwilling to help resolve the issue. He told me to "shut my mouth and stop talking," which made me extremely uncomfortable. When I went into the store in person to address the matter, his behavior escalated. He continued to be rude, aggressive, and sarcastic in front of other customers, displaying anger and harassment that are completely unacceptable in a customer-facing role. I even have a video I would love to share so you can see his behavior. He denied me access to any higher-ups to resolve this issue. I am a long-time customer and have spent my hard-earned money at this location for years. This experience crossed a line. My documents were lost, no solution or accountability was offered, and I was treated with disrespect throughout the process. Nothing was done to make the situation right. This was, without question, the worst customer service experience I have ever had, and it reflects very poorly on the management of this location. I would like a refund or for proper accountability to be taken.

The staff are always very helpful and professional. I appreciate this very much!! Keep up the…read moregreat work!!

Staff is incredibly friendly and I would love to come back. Prices are reasonable, and we get the…read moreopportunity to grow smaller businesses by getting services done here.

Fast, friendly, and efficient…read more I've came here twice to scan and print documents. The process has always been easy and painless.

I ordered brochures through Staples with expedited shipping a week before my event, but they failed…read moreto deliver on time. I was scrambling last minute to find a place to print 150 brochures, and PostaAnnex came through for me. Saturday afternoon, with less than 24 hours of notice till start of event, I called them very last minute with zero hope. Owner came in after he left to print my brochures and the guy working the front came in before his shift started and FOLDED every brochure for me. They went above and beyond and I will ONLY be going here from now on. I cannot recommend them enough and so thankful I found them!

Needed two boxes sent, but lady there fiddled around looking at rates, and discovered it would be…read moreless expensive to put two boxes together as one--and she even wrapped it for me to do that. Saved me a good amount. I hope me sharing does not get her in trouble with any "boss" types (ie ones that want profit over real customer service) but I appreciate what she did! Got to my house just fine!

I put a feeler out for a mobile notary I needed next day at Tacoma General Hospital…read more Within twenty minutes Samantha was already in my inbox and able to schedule a meet. The meet went well; it was quick and painless. I highly recommended Samantha!

Samantha centers everything around giving dogs the perfect vacation while their owners are away!…read moreShe loves dogs and treats her house guests like family and royalty!

Very flexible guy. Got a fast response and got to meet up on the same day to get a document…read morenotarised.

From the owner: John Cameron - Notary Public is a 24 hour notary service that also conducts remote online…read morenotarizations and emergency call out notarizations. I am a local small business and look forward to helping you get that signature off your back! Please visit my linked website for prices, booking and chat.