I have never met a businessperson as rude, irresponsible, and unprofessional as Mario…read more
I have hire speedy service to deliver 2 sets of my legal paper: complaint and summon to the defendant.
I sent him the file via email, and on the email, I wrote "I also have a few forms that I cannot attach a signature to it, please advise how can I do that."
He did not answer and went ahead and sent the paper, of course an unsigned summon is invalid. First his defense is I cannot provide legal advice, excuse me? I am not asking for a legal advice, it's simply administrative.
Then he said, "it skipped my mind; you should have ask me again" and he has the audacity to say I served it so fast, I should have charged you rush fees. Excuse me? I didn't request a rush service. He was shouting throughout the entire conversation, " I work with a lot of big law firm, they all know what to do" how condescending is that? I am not your big law firm client that's why I asked.
Then I received the proof of service as you can see in the attached photo, I told him it is not legible, he insisted that it is my printer's problem, because he work with a lot of big law firm and no one ever have this issue. I printed out the email his server sent to prove that other print jobs from my printer does not have this problem. Only the proof of service has this issue, and it is the most important document.
He argued for 30 minutes and reluctantly fixed the issue and sent me the 2nd version as attached too.
It is corrected finally but the main point is he does not have any willingness to even investigate his poor quality job instead blame it on the customer's equipment.
I have him served 2 sets of documents. On the job's details, it lumped two documents in 1 job. And repeated the same under other job. I asked him to have list only one document with each job as I have to file the proof separately with each case in court. He said his software cannot do that, because the two case was sent in at the same time. The documents were sent in on Two separate files though. Again, there is absolutely no willingness to try and ensure the accuracy of legal documents.
He kept stressing,"my job is only serving the documents, I'm not allowed to look at your documents." Although this is his main responsibility. Do you agree given the strict requirements of legal documents, the core responsibility of a process server is to ensure that due process is followed, meaning the recipient receives proper and timely notice of the legal action. (Especially when the plaintiff raised the question and it just skipped his mind.) Serving incomplete or potentially flawed documents could undermine this principle.
A quick review for signatures and dates is a responsible and ethical step for a process server to take in order to ensure accurate and reliable service. Everyone made mistakes, I did too, but a professional should be willing to work with the customer to find a solution instead of holding a hostile attitude simply to evade any responsibility.