On January 9, 2026, I visited this UPS Store location and paid $18.97 to mail important documents…read morevia First Class and Certified Mail. Over a week later, I was unable to locate any tracking information associated with the reference number provided (9589071052703474835793). I contacted the store and spoke with Gene, who identified himself as the manager. He advised me to visit the nearest USPS location, stating the documents should have already been picked up. When I went to USPS, I was informed that the tracking code had never been activated and that they could not assist me because the mailing service was purchased through UPS. I then called the store again and spoke with an associate named Chloe. I requested to speak directly with Gene. She refused to transfer the call, continued repeating information I had already discussed with Gene, and ultimately hung up on me. She also made false accusations regarding my conduct on the call, which I strongly deny. I encourage the store to review the recorded phone call for accuracy. When I eventually spoke with Gene again, his behavior was highly unprofessional. He was dismissive, disrespectful, and unwilling to help resolve the issue. He told me to "shut my mouth and stop talking," which made me extremely uncomfortable. When I went into the store in person to address the matter, his behavior escalated. He continued to be rude, aggressive, and sarcastic in front of other customers, displaying anger and harassment that are completely unacceptable in a customer-facing role. I even have a video I would love to share so you can see his behavior. He denied me access to any higher-ups to resolve this issue. I am a long-time customer and have spent my hard-earned money at this location for years. This experience crossed a line. My documents were lost, no solution or accountability was offered, and I was treated with disrespect throughout the process. Nothing was done to make the situation right. This was, without question, the worst customer service experience I have ever had, and it reflects very poorly on the management of this location. I would like a refund or for proper accountability to be taken.

The staff are always very helpful and professional. I appreciate this very much!! Keep up the…read moregreat work!!

Christine is highly professional and very understanding. I was an hour late for our appointment...I…read moreput the wrong time in my calendar. Even though I had the audacity to be upset with her, she kindly reminded me of my error and STILL fit me into her schedule. She has a very calm demeanor and is extremely knowledgeable. Thank you most kindly, Christine.

Approachable demeanor with knowledgeable input as well as kind, quick and to the point…read moreprofessionalism. Thumbs up all the way

On January 9, 2026, I visited this UPS Store location and paid $18.97 to mail important documents…read morevia First Class and Certified Mail. Over a week later, I was unable to locate any tracking information associated with the reference number provided (9589071052703474835793). I contacted the store and spoke with Gene, who identified himself as the manager. He advised me to visit the nearest USPS location, stating the documents should have already been picked up. When I went to USPS, I was informed that the tracking code had never been activated and that they could not assist me because the mailing service was purchased through UPS. I then called the store again and spoke with an associate named Chloe. I requested to speak directly with Gene. She refused to transfer the call, continued repeating information I had already discussed with Gene, and ultimately hung up on me. She also made false accusations regarding my conduct on the call, which I strongly deny. I encourage the store to review the recorded phone call for accuracy. When I eventually spoke with Gene again, his behavior was highly unprofessional. He was dismissive, disrespectful, and unwilling to help resolve the issue. He told me to "shut my mouth and stop talking," which made me extremely uncomfortable. When I went into the store in person to address the matter, his behavior escalated. He continued to be rude, aggressive, and sarcastic in front of other customers, displaying anger and harassment that are completely unacceptable in a customer-facing role. I even have a video I would love to share so you can see his behavior. He denied me access to any higher-ups to resolve this issue. I am a long-time customer and have spent my hard-earned money at this location for years. This experience crossed a line. My documents were lost, no solution or accountability was offered, and I was treated with disrespect throughout the process. Nothing was done to make the situation right. This was, without question, the worst customer service experience I have ever had, and it reflects very poorly on the management of this location. I would like a refund or for proper accountability to be taken.

I was very upset today trying to return an Amazon package. I didn't have the original package and…read morethey changed me $4.99 for a self adhesive plastic bag. It was a rip off as they know we won't go back home to grab the old package. The employee a lady she expected me to leave so she can put my package into that plastic bag. I called her to show me that $4.99 bag she is using. She wasn't happy when I said it's a rip off. This was today Saturday 08/02/25 @ 13.45 pm Thanks , A Prasad Federal way wa

So, I went to this agency because my license was expiring and it was the closest place I could find…read morebefore my birthday. I showed up to my appointment with my passport, my license, and my vehicle registration. The board showed a long wait, even for appointment times, but it turned out not to actually take that long and I was in only a couple of minutes after my appointment time. I strode confidently up to the numbered counter when my name was called, and was greeted with a smile by a friendly person at the counter. I told her I was there for my 'enhanced license'. I handed her my passport and my old license. She says "... and proof of address?" so I hand her my registration. She takes a look at it and says "... and where's your address on this?" My face turned pale. I had habitually removed the address portion because I had vehicle prowls before and didn't want someone who prowled my vehicle in public to go to my house. I said, "I'm so sorry... I can come b..." but before I could finish that thought, she goes "Well, let's see if we can find it online." She spent the next 20 minutes hunting public records. We went back and forth with friendly banter, she talked to her coworker, and eventually found some esoteric document related to my home, and printed it out, and said something like "welp, it'll either work, or it won't." She was nice to me the whole time. It was completely my fault. She could have told me to pound sand and come back better prepared. She did not. She gave me some light ribbing but I never once felt unwelcome, and in truth I felt like I had just accidentally picked up a winning lottery ticket. My winnings? Faith in humanity, restored. I never found out her name. But she did tell me her birthday was close to mine. In the spirit of the day, I'd like to think her name was Julie. Happy Birthday, Julie. Or whoever you are.

I had a very disappointing experience at the driver's licensing office today…read more I was standing next in line waiting to obtain a disabled parking placard following a recent craniotomy. While I was waiting, a couple walked into the office. They did not get in line. Instead, the employee with the long brown hair saw them as they entered, asked them from the doorway what they needed, and they replied that they needed a new license plate. The employee then told them they would be helped right away. She looked directly at me--the person who had been waiting in line--and told me that I needed to wait. Another employee beside her pointed out that I had been in line first, but she again stated that the couple would be helped before me. I was shocked and confused. When the next counter became available, the employee who had spoken up looked at me and told me to go to that counter. I left wondering why the established line was ignored in this situation. Why was a couple who had just walked in offered immediate service before someone who had already been waiting? As a minority, this experience left me questioning whether I was treated differently. If there was a policy that justified this, I would appreciate an explanation. If not, I hope management reviews this incident so no one else has to leave feeling the way I did.

Absolute treat to work with. I needed a document notarized and found Sheila online. A quick phone…read morecall got me set up with an appointment very quickly. I set a time to meet with Sheila and she was early to our appointment time. Nothing but total professionalism, with some casual conversation during the business meeting as to not make things awkward. 10/10 will make sure to use Sheila for all further services. Oh, price was also much more reasonable than I was expecting for the level of service provided. Thanks!

Highly recommend! I had a very narrow window of time to work with. Sheila was very accommodating,…read morefriendly and professional. I couldn't be happier with her service.

We got a response quickly.. their availability was great.. totally fair price.. same day service…read more. considerate of my ageing parent.. followed up and offered more follow-up when I briefly thought I needed more I would definitely recommend PNW.

From the owner: Introducing Cindy Pulido – Your Trusted Real Estate Expert and New Mobile Notary Service Provider…read moreWith over 5 years of experience in real estate, I have dedicated myself to helping clients navigate the complexities of buying and selling homes in Washington. Now, I’m excited to offer an additional service to make your real estate transactions even smoother: mobile notary services and apostilles. As a licensed and experienced realtor, I understand the critical importance of accurate documentation and timely signings. By adding mobile notary services to my repertoire, I can provide you with the convenience and reliability you need for all your notarization needs, right at your doorstep. Whether you're finalizing a real estate deal, managing legal documents, or simply need a notarization on the go, I am here to ensure a seamless and professional experience. My commitment to excellence extends beyond real estate, and I look forward to supporting you with both your property needs and notarial requirements. Feel free to reach out to me for reliable notary services that complement your real estate transactions or for any questions you might have about how I can assist you in both areas.

I was in a jam and needed a notary to help me at McCloud AFB. Paul was booked but Jessica came out…read moreand helped me. Great people and fantastic service. Highly recommend!

I needed a document notarized so I called The Roaming Notary based on the fact that they were…read morenearby and had good reviews. I was so glad I did! Jessica called me back promptly after I sent an email and she was able to accommodate me into her schedule at a time that worked for me. She arrived at my home and she was very courteous and professional. Should the need arise I will definitely use their services again.

Claudette offers impeccable mobile notary services! My office in Los Angeles needed a mobile notary…read morein Seattle, and Claudette really came through for us! She was patient in dealing with some hurdles we found ourselves in. And was so gracious when our client cancelled without a notice. Her prices are reasonable and the quality of her work is excellent!

Thank you Claudette! She was Fast, kind, and accommodating! Just what we needed! Very thankful!read more