I called Dr. K's office to schedule an appointment as a new patient, and unfortunately my…read moreexperience with the receptionist, Margarita, was extremely unprofessional. During the call, she repeatedly asked for my name and basic information multiple times, even after I answered several times clearly. The conversation became very confusing, and instead of handling it professionally, she repeatedly said "oh my gosh," laughed during the call, and spoke to me in a rude tone. When she mentioned that my information was not on file, I explained that I was calling because I was a new patient. She responded by saying, "Well, you should've said that before." At that point, I expressed that I felt she was being rude and unprofessional and simply asked for the referral doctor's phone number instead. She then hung up on me. It's unfortunate that someone seeking medical help would be treated this way. Patients should be treated with patience, professionalism, and respect, especially during their first interaction with a medical office. Hanging up on a patient and making them feel mocked or dismissed is unacceptable.

Have only been here twice but both visits were great. Both Dr. K and Ms. Bolson were very…read moreprofessional and explained test results in a way I could understand. Never felt rushed like I have with other doctors. Awesome Officer staff as well. Kudos!

This Doctor is so unprofessional. My Grandfather is always…read moreneeding approval of Michelle Martinez to get refills. Been calling for 2 weeks now and left messages now it says voicemail is full. My Grandfather is elderly and needs prescriptions when they run out. I can't even believe she even has her MD. My next step is to report this Doctor through the Medical Board. I will be switching his Doctors. Now let's see if we can get medical records. DO NOT WASTE YOUR TIME because she clearly doesn't care or value her patients. I gave her the benefit of the doubt for a few years because I know life happens but this is so wrong on every level.

Huh? Called and called and no one answered, no answering machine, and faxes for my prescription…read morewere ignored. Closed? I hate to give what was a good business a bad review. But things went downhill fast. Bad, bad staff (she knows this, they worked at the same place she used to work at), no test follow-ups, no wellness appts scheduled like before. Never responded to my monthly prescription fax from my Pharmacy, and last time I was here, staff gave me (told me) my test results. (???) Seriously? I stuck with her for a long, long time, but now, I don't even think she works here at all. No warning, Poof. Gone. I found a new doctor with a pulse.

Ive been a patient for 8 years,and i will never go anywhere else. Dr Mangoba contacts me personally…read morefor anything he sees that changes with me, which lets me know im not just another patient, im someone he knows, follows and is aware of my needs and my treatment. His office staff in Riverside, Crystal And Cassandra treat me like family, are super kind courteous and helpful. Ill never go anywhere else.

Horrible experience. Waited in an overcrowded (standing room…read moreonly) waiting room for 90 minutes (over an hour past scheduled appointment time) and still hadn't been called into an exam room (for more waiting). People in waiting room complaining about the delays and unanimously agreeing that office 'over-books' patients in effort to maximize profits. How can you trust a Doctor/office who clearly has no regard or consideration for patients?

Dr Vanessa Ho is a one Dr office and in the past 8 years she has been outstanding in her expertise,…read morecaring, and communication. Her office staff are organized, efficient, and caring. The portal is user friendly and she or her staff respond to within a few hours. She anticipates my needs before I ask and provides referrals, orders for tests, results of previous tests and a date for my next office visit before I leave. The other day I went to the office to pick up a firm and they had gone to lunch. I returned to my car and heard a tap on my window and the secretary had seen me and brought the form out to me. Who does that! The best in Riverside

Dr Ho and her staff are so good in every area, I don`t get the bad reviews. Three of us go to her…read moreand we all like her, she is a major relief to us. You are mad at them for going to lunch for two hours, who doesn`t? Sonia is as nice as can be to us every time. Dr Ho knows more about my ailments than any specialist I`ve seen and forms, scripts and emails are done before I even get home. Some of the pettiness is over the top, what is wrong with you?

I really appreciate this team I couldn't ask for better family physiciaNs I would recommend this…read morefamily they're not lying about helping in hand when you need it There is someone who is helping me so much with things I can't handle/ understand. She is the best I appreciate her for helping me and my family Thank you Caitlin S.

First of all I am a woman of a certain age. Fifty is knocking on my door…read more I broke my arm last August and Loma Linda did a lot of tests on me. After that the Riverside Family Physicians have taken care of me. I had no idea what bad shape my body was and still is, and they are helping me navigate through it all. And there is a lot, I mean a lot of doctors appointments to keep track of. All of the staff from the Call the Car to the phone center, receptionist, nurses, doctors, interns are so good at what they do. Not only that, they have good bedside manners. They are always ready to help and very knowledgeable. I am so surprised at how nobody loses their cool. My team (there are many) that I deal with weekly are awesome. I look forward to my visits. I have referred some people to RFP. Thus location us nice but there is also a location at 4310 Orange that might be closer. I'm not sure they offer all the services there though. So, don't hesitate if you need a new medical team

PERFECT FOR PEOPLE WITHOUT INSURANCE. I'm so grateful for…read morethis clinic. Consultation fee was $35. Every other urgent care or clinic quoted me $150 and above just for the visit. The office was very clean and newly decorated. The receptionist made the check in process quick and easy. I only waited 5-10 minutes before being called back into the room to see the physician. We went for an infected nail bed and really just wanted a prescription for antibiotics. Although the visit was quick, I felt that all of our concerns were addressed. We did not feel pressured to receive any additional treatments like a physical or blood work but they were offered. Overall we left the office paying less than $100 for the visit + medications and spending only 30 minutes inside. YOU CANT FIND CARE LIKE THIS ANYWHERE ELSE!! Thank you to the staff for having this available to the community.

Friendly and polite front office staff. Answered all my questions. The provider was caring,…read morehelpful, explained all issues of concern with me. She loves her job and it shows in the care she gives. The visit went quickly. Complete physical was thoroughly done. And if you do not have insurance, you can pay out of pocket and it is affordable!! The office waiting room was clean and smelled refreshing. Patient room was the same. I would recommend this office to my family anf friends.

We went here when we first moved back to California and we put up with a lot from this doctor…read more Every single time we went to see Dr. Vanessa Ho, we had to wait at least an hr to see her and when we did finally see her, she rushed us out within 5 mins. It got so bad that we made a game of how long the wait would take vs the time she spent with us. We were naive and stayed with her for about two yrs but finally gave up when she didn't seem to care when I was having pain issues. Save yourselves time and pain and go elsewhere. At the Riverside Medical center, we wait 5-15 mins to get in and the doctors spend at least 15 mins talking to us. They try to find solutions instead of rushing us out. I don't know why this office is so poorly run by this doctor. The staff got us in to run vitals quickly but we had to go back out and wait in the waiting room for close to an hr to see the actual doctor. The front staff was great and so was nurse Quito. I wish we had left earlier and not wasted so much time here.

I was getting ready to switch from a more affordable health insurance to Kaiser after having had a…read moreprimary doctor for one year that I never got to meet, but I decided before doing the switch to find a new doctor to take his place. I performed a Yelp search for doctors that were near work or home and found Dr. Ho with her clinic located in Riverside, near my office. I changed my primary doctor to her and called to book an appointment. I was pleasantly surprised when they asked me if I would like to see her at her Riverside location or if I would prefer Ontario. Really?!? She has offices near work and closer to home?! I booked at the Ontario office. When I got to my appointment, I was happy to not have to wait too long before seeing Dr. Ho. The office is clean and the staff is courteous. Dr. Ho is patient, knowledgeable, and answers all of my questions. I am so glad I found her and that I will not be paying more since I will not switch to Kaiser!

I'm so glad I found Dr. Dzvonick. I've been dealing with Kaiser for the last 10 years and am…read moreabsolutely fed up with their one-size-fits-all approach to healthcare. I really felt like another number instead of a patient. Dr. Dzvonick is a great listener, is reasonable, and is clearly in this business to make a positive impact in his patients' lives. His services are worth every penny.

Bizarre First off,…read morewebsite is deceiving as it says $320 for a consult and lab tests. Only after I paid for my consult and the additional tests did the receptionist tell me the little "2" at the end of the description leads to a footnote where the tests are separate. So my bill was almost $900 for a 35 minute consult and one saliva hormone kit and a blood test. Make sure you read EVERYTHING on the website. My primary concern was dismissed by the doctor in the first 5 min. He asked to see my skin and told me he has the same type of moles on his skin, his moles were bigger, and that they aren't connected to anything hormonal, which was my concern. This is when I should have left, since he either didn't take me seriously or didn't know how to help me with that and just couldn't admit it. Then he took my pulse and literally accused me of trying to slow down my pulse. "It was normal but then you tried to slow it down." Uhh.. what??? It made me feel belittled, again. I ended up paying for the consult and tests, went home and realized I was pretty unhappy and this wasn't going to work out. I called the next day asking for a refund and to discontinue my journey with the doctor. Came into the office, was processed the refund for the tests only. Receptionist then hands me a letter from the doctor. It was like a bad break-up letter, lol. He states that he gives the same level of care to all other patients. If that's really so, then take your money elsewhere, where you won't be dismissed for something seemingly benign. He is happy to take a pretty hefty fee of $320 and not want to make it right if you're dissatisfied. Everyone has a right to post reviews. His tried to make his letter to me intimidating, so I perhaps wouldn't be honest about my experience on the internet. Well, people have a right to know. On a happier note, the receptionist was nice and prompt. Save yourself some time and choose any other doctor he listed on his letter. Dr. Dzvonick has a HUGE ego.

I don't see a review page for the other offices so I'm assuming reviews go here…read more My sons, both adults (one with special needs) see Dr. Smallson in the Glendora office. Dr. Smallson is AMAZING. She's just phenomenal. She's thorough, friendly, and seems to truly care about her patients. My sons love seeing her. The reason I'm giving this such a low rating is to warn people about the appointment setters. Just the men; I have no clue why. Oh my goodness. I get snark up one end and down the other...no matter what. I'm by no means a Karen or someone who typically asks for something outside the range of the norm for making and keeping appointments. But I cringe every time I have to, because I have to speak to an appointment setter. There are two males in particular who are just automatically angry, not sure why. They sound as if they're infuritated that you interrrupted something by calling, LOL. The one I spoke to today -- I didn't get his name, unfortunately -- started right out the gate with a negative tone. Okay, no biggie, some people don't sound like they're doing cartwheels when you call, it was all good. I had just spoken to a woman who was somewhat more cheery but told me my son couldn't have the test without an appointment (my son is already a patient). But I wanted to get a TB test for my son so he could go into a July and August program at the Regional Center. So I was kind of stuck. So she switched me to...this guy. (ominous music in background) The earliest appointment they had was for the end of August so I asked whether he could come in just for the test, or whether we could be mailed a lab order, so he could attend this program. This snarky dude (LOL don't know how else to put that) said "No, he can not JUST come in." I explained, briefly, that my son needs the test to get into his program and the appointment setter said, "We already have patients." I said, "Yes, I know." (???) He said, "So no. He can't *just* come in. Doctor's offices have schedules." WTF? I said, "Yes, I'm aware of that. Is there any other way for him to get the test?" I mean, I was happy to go to Urgent Care or something. Long, looong pause. Then: "I'm sorry, we aren't doing TB tests." Um say what? I said, "Oh. Well, where do we go to get one? He isn't allowed into the program unless he has this test." Simple question. What do other parents do, you know? Just say "okay, I won't have my child have the required medical info" and not take their kids to whatever educational program they go to? There must be some way this practice's patients are getting tested. (I didn't say any of this, I'm just explaining.) It's not like it's the craziest, most difficult test to get a hold of. I wasn't asking for my son to be tested for St. Vitus' Dance. Long, long, long silence. I asked, "Hello?" This dude said, "Yes, I'm checking." Okay then...I said, "Oh, okay, I'm sorry." So finally this dude said, "He can go to one of our other locations. Pasadena, Riverside or Ontario." Oh thank goodness! But...this dude knew how to get the test and just didn't want to tell me? Curiouser and curiouser, as Alice said in Wonderland. But I didn't snark, I didn't say any of this, I just said, "Oh, that would be great!" He snapped, "Which...one?" Holy crap. "Um...I think Ontario would be best." So..okay. Got that appointment. Finally. After being abused enough, I guess, LOL. (It's this hard?) So I sad, "I also need an appointment for my other son E, but that one isn't urgent, so Glendora whenever you can get him in." So this guy told me a date and said, "C is confirmed for this date, this time, etc." I said, "No, it's my other son." HUGE DEEP inhalation and exhalation. "Your *other* son?" Yes, Captain Someone Pizzed in Your Cornflakes, some people have more than one child... "Yes. E. And it's not urgent, so a date farther out is totally fine. Do you want his date of birth?" Silence. "Do you want his date of birth?" I asked again. "Should I..." I kind of trailed off, I think. I was kind of afraid of this dude. :p Not in a physical sense, but damn, dude. Literally anything I said was just pushing this guy's "How dare you ask for a medical test for your son" button, hard. A wait. No sounds. Not even the tapping of a keyboard. "Hello?" I asked, wondering if we'd been disconnected. "Yes, yes, his date of birth." So...that's how that went. I'm willing to go through the gauntlet of daring to ask for appointments so that we can keep Dr. Smallson as our regular PCP. But the next person might not be. Be prepared to have people be ANGRY at you when you call. Like, not just rude or dismissive. But angry. Wish they would do something about this. There's literally no way I'm the only person who has ever complained. Jesus, just manage not to be insulting and sarcastic and angry, dudes. (Unless you're being spoken to in an unacceptable way.) It's not much to ask. Pretty easy, really.

The staff is sweet, i am a old man and i loved how the nurse came out to help me walk in the…read moreclinic, the staff on call is sweet and listen to me talk and help my issues and always are freindly will be going there for a long time now

First I'd like to say I went to see Doctor Rupp years ago. She helped me and my children. Second…read moreshe has the biggest heart and wants to make you better. For instance my youngest boy got stung by some bug I had the driver's side window down and it flew in the car. His had got really swollen fast. I called doctor Rupps office and we where seen right away. If you have a chance to see her go see her

Doctor Rupp has a small practice. Because of this she is the only doctor you will see - no…read morebureaucracy, no long wait times, no passing the buck. She and Alma run the office with kindness and efficiency. Doctor Rupp gives you the personal care that only a sole practitioner can give. I heartily recommend her to anyone looking for a great GP. Alma makes medical billing a breeze for all the patients. You won't find medical care like this at any conglomerate or multi-practitioner clinics.