Your customer service needs to be improved. Whoever you had working today will definitely be part of the downfall of your store. I have been in here multiple times, as I love your products but we felt extremely uncomfortable walking in today. She gave us stink eye the entire time and stared at us. No greeting, no asking if we needed help, not even a smile as we entered. I was born and raised here and never have I ever felt so uncomfortable and appalled!!! read more

Lanikai Bath and Body - Cosmetics & Beauty Supply Near Me - Kailua, Hawaii

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Company refuses to acccept my negative review on their website. Thus only allowing positive reviews as a misrepresentation on their products. Poor communication, inconsistencies in product production, and way overpriced for this kind of treatment. Don't waste your money here. This business ahould be investigated for fraud and misrepresentation. False advertising. read more

Love the products, but there's a huge different between being accessible and willing to help vs standing there glaring at me with your arms crossed and then using absolutely no verbal communication when ringing me up. I probably would have looked more and bought more if I didn't feel like a nuisance. read more

What a lovely place to pamper your space! Lanikai Bath and Body isn't what I expected as yes it's filled with products with all the favorite local scent...lotion, soaps and candles are the usual items but what makes them special are other items I have yet to see anywhere else. Mini Desktop Diffusers this adorable little cube holds various scent "Mango Coconut" is what attracted me and including the diffuser it's just a couple of inches so you're not stuck with a huge jar but a cute demure decor that will simply refresh your space, they also have a car diffusers for those that prefers it. Cute resin soap dish, and bath salts (including travel sized salt totes) almost piqued my interest more for my upcoming travels...making it into a spa retreat I then noticed a bag of CBD infused epsom salt with three different essential oils and I chose lemongrass (Peppermint & Eucalyptus also available) hoping this will be a great option to treat some aches and pains while detoxing as well. Everything smells wonderful not in an overwhelming way depending on the scent of your choice, they do have some promotions going on and a reward program (Heavenly Rewards Ohana) as well so self care will definitely take care of you in no time. Thank you! read more

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I love the pikake and mango coconut oil. I use it as a massage oil and hair oil. The store is a small local company so I love to support such a business. read more

I went to the store today afternoon around at 4pm. I bought bath salts as souvenirs for my friends. The bath salts were good, but the cashier was not nice. I mean, she was so rude. She through my credit card and gave the stuff to me rudely. I don't recommend to go to the store. Of course, I won't go there again. read more

Absolutely love the products! My solid perfumes are always a hit from friends and family. I always share this place with everyone I know. The commute to get here is far from where I live on island but always worth it cause their products are amazing. The only thing is, customer service in store is terrible. I have come here a few times and it's not every employee. Just happens to be the same one I get every time I'm there. My experience with her was that she was rude, doesn't greet people who don't seem like their gonna spend money (she didn't greet us and one other group but greeted the people who looked like tourist), she threw my card back on the counter, she doesn't care to answer any questions or offer help, and it all comes off very racist and judgmental. For while I figured she was quiet and shy but the other groups in the store debunked that theory. I love this place and their products just wish the employees customer service was better! read more

An absolute must-see in windward Oahu! There's interesting and unique shopping nearby as well as easy, free parking. They've got everything under the sun from car scent diffusers to handmade soaps. When I went in person, the young man at the counter was helpful in answering my questions and gave me a free Pikake (tuberose) soap sample which was sizable. I love that all their products smell pretty strongly, yet are both natural and very affordable. Highlights for me were the reed oil diffusers (huge 8 oz size for only ~$28) and beautifully packaged hand sanitizer sprays (Touchland power mist dupes). I purchased a Pikake oil diffuser for my mom as a gift and after seeing how efficiently it emits scent, I had to go online and order my own! The smell of their products really linger in the air or on the skin, which is ideal to me. Best of all, they ship to the mainland at a fair price, and they even gave me another soap sample for my 1-item online order! I can't wait to try more products from them. Pros: - Local, family-owned business - Extremely wide variety of products, even more than Bath & Body Works - Most products have a strong, lingering smell - Products are handmade/natural - Free soap sample with store & online orders - Online orders are at a reasonable shipping price (~$6 for my item to CA) & ship extremely fast (less than 3 business days) - As of Jan 31st, 2023, the code "Aloha" will save about $6 on online orders, making shipping basically free for small, under $25 orders. Cons: - If they had free shipping with a lower order minimum (rather than $150+), I'd be even happier! - The car scent/oil diffuser doesn't seem too potent, I can't really smell it at all and wish it were stronger read more

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Bought for my wife's first Mother's Day and she LOVES the scents! Hasn't gotten to use the bath bombs yet or Balt salts because our daughter is only a month old, but she really loved the aromas! Store was very clean and nice as well! read more

This shop has my heart. They have the best quality soap, sunscreen, lotion and hand sanitizer. I've gotten all my loved ones hooked on the gardenia gel hand sani, and I can't go a day without their spf. But aside from their fabulous products, the thing that touches my heart most about this business is the personal touch they put on each order. When I used to frequent the brick and mortar store, I was always shocked and touched when they'd send me away with a little sweet goodie from their holiday promos like a bag of free soap ends or a chapstick or a Kailua dish towel. I moved away from the island a little over a year ago so when I was no longer able to visit the store in person, I began ordering online and having my favorites shipped to the mainland. Each time I've ordered a package from them, it's arrived beautifully packaged like a gift, with unexpected treasures inside like an "aloha always sticker", or a bonus soap. I will never stop ordering from Lanikai bath and body. Mahalo for making me tear up tonight when my latest Lanikai Bath package arrived in the mail. You guys are the best. read more

Went in looking to buy some items. The salesperson stood behind the counter the entire time watching me. No greeting, not even a smile or nod. Didn't ask if she could help me. No other customers were in the store so it wasn't as if she was busy. It was just very uncomfortable so I left without purchasing anything. It's unfortunate because they look like they have some great products and it smells really wonderful in there. I try to shop and support local, but some places make it difficult. read more

Pricey, but everything smells so good! This is a great place to buy gifts for locals or friends/family on the mainland. I did a good amount of Christmas shopping here, and I received a lot of positive feedback from the recipients. It's also great to support a locally owned small business in my neighborhood. They are part of the Fivestars rewards program, so don't forget to enter your number on the keypad before you pay for your goods. read more

Jojo, who is a local friend of mine, turned me onto lanikai products for myself, my husband, and poi dog for our pup and we could not be happier! With clean ingredients, we know we can't go wrong. It's always a delight to visit the shop when in town and the sales people are always so friendly! And I love that you offer deals on shipping to the mainland as well. Just stocked back up on all our favorite products! read more

Totally agree with all the 1 star comments mentioning that the sales ladies working here are unfriendly, rude, and prejudice. Today, I went into this store with my girlfriend. The 2 employees were Chinese, and ironically they were rude to my girlfriend who was also Asian. It was very obvious they were giving more attention to the Caucasian customers. My girlfriend bought a fragrance spray and after reviewing her receipt she was over charged. Warning! Not only are the sales ladies here rude, but they will rip you off. Check your receipt before leaving the store. read more

Small store packed with lots of delicious smelling products! They have several options of sets that would make a nice gift. The pikake body wash and body oil have a long lasting scent that smells beautiful and fresh. read more

Absolutely excellent service via mail order. I shopped online on Friday and my order arrived on Monday the following week. Wow super fast shipping. I do live in Ewa Beach so shipping out of Oahu of corse will vary. I am in love with the Beach scent. Hand sanitizer, body lotion and spray, and bath soap. Love love love the smell. I found out about LBB when I was shopping at Mahuhealii in town. Once I used the hand sanitizer they have on display I was sold. The worker told me about LBB and after shopping I literally ran to my car to google them. I immediately placed an online order. After my order was placed I was kept well informed about shipping updates through the Shop app. The following Monday i received my order and WOW the little touches from the staff are what matters. So much blessings and welcoming in my online order. Attached are the items I purchased and the staffs hand written notes. I am hooked and will be a shopper for life. Thank you, Faith for packing my order so neatly. You made my first online shopping experience so memorable. I am also an elite member on Google and I will be sure to copy this review on Google too. God bless you all. read more

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I absolutely love the pikake scented products! They smell like the real thing and the hand sanitizer container is so pretty and refillable. Bonus! However, the customer service stunk and lacked aloha. No greeting when we came in, she couldn't be bothered to look at us answer questions. When it was time to pay my credit card was tossed on the counter along with the gift. Customer service could use a some help. read more

Smell good on plumeria. Service also good so I join the member can even get more discounts

LOVEEEE it here. It smells so good! Eve was so friendly and nice! I came to buy a Mother's Day gift for a friend and she packed it very nicely and even gave me a tag to write a note. She tied it to the bag with a cute little ribbon and added some tissue paper. Her kindness def makes me want to come back. read more

Lanikai Bath and Body - Cosmetics & Beauty Supply Near Me - Kailua, Hawaii

I looove browsing bath and body type of shops, and Lanikai Bath & Body is one of them! The shop is very well lite with lots of natural sunlight coming in. I love most of their scents...they make great floral and tropical scents. I like the natural made soap bars--they all smell amazingly good! There are also lots of lotions, hand creams, body creams, sprays and bath salts and scrubs. The soap bars are around $6 and some change, but I noticed thats around average price per organic soap bars on the island. They are also good sized bars, too. It would be awesome if they could put a label of ingredients on their body soap bars though. Everything else seems like its a few dollars more than it should be, but I guess thats the price you pay for natural products. The only thing I want to mention is that back in the early fall months, I looked at the ingredients of one product, and it listed a paraben as an ingredient. I cant remember if this was a LB&B product or from another company, but I havent seen any products in a while with that ingredient listed in it. They have lots of candles, my favorite being the colored candles in the bamboo/coconut type of shell. There's also other random things like scrubbers, re-usable shopper bags and water bottles. Definitely check out this shop if you're in Kailua and like naturally and locally made body products. If you love your skin, then you'll love treating it to some tlc with their chemical-free stuff! ps. The workers are nice here! And they don't nag you, so you can browse in peace! read more

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This is the only place I will buy my bath products when I visit the beautiful island of Oahu Kailua is a one-of-a-kind charming community and the home of Lanikai Bath and body They offer free shipping for purchases over $75 so that I have gifts for all the men and women in my family read more

I was looking for a gift for the person who trained me at my new job. I knew she loved lotion. I have fond memories of being born and raised in Hawaii. I wanted to make a purchase from a local store that had great tropical scents. I was lucky enough to find Lanikai Bath and Body. My order was lost by USPS so I called the shop. Brook went above and beyond to help me. After many emails back and forth I received a package that was truly put together with a lot of Aloha. The woman who trained my was thrilled with the gift. I can't wait to make more purchases. I already have a few ideas for my niece for Easter. Mahalo nui loa Lanikai Bath and Body. read more

Lanikai Bath and Body - The making of a perfect gift. - Cosmetics & Beauty Supply Near Me - Kailua, Hawaii

No customer service at all whatsoever this afternoon. Came in, wasn't greeted, wasn't told about any promos nor asked if I needed some assistance. I was browsing the lotions and by the essential oils for about 15mins trying to decide. Some tourists came in after me and I overheard the employees asking if they needed help. I was in there for a good 30mins and all I could see is the employees talking to each other the entire time. When it was time to check out, they were still talking and more concerned about rushing me out so they could hug their former employee good bye because it was her last day. I am all about buying local, but this experience wasn't so intriguing to get me to come back. read more

Honestly this store sucks now. I used to buy the large 12 oz bottle of vanilla orchid exfoliating sugar. I went in like a month or two ago and they were no longer selling it in the large bottle. Instead they were selling it in a crappy 4 oz bottle for over half the price of the other one. The small one lasts literally two months when the larger one lasted me a good five to six months, eight if I'm conserving it. Lanikai Bath, stop overpricing items by selling less for a greater price and ripping people off with your "smaller inventory." LAME AF. START SELLING THE 12 OZ VANILLA ORCHID FOR $20 AGAIN AND ILL COME BACK AND WRITE A NICE REVIEW. read more

Lanikai Bath and Body - Cosmetics & Beauty Supply Near Me - Kailua, Hawaii

Very unfriendly staff. Not any welcome or thank you or acknowledgement of your presence in the store.

I've gone into this several times before but yesterday was the first time I have purchased anything. I came in looking specifically for a bath bomb and knew they carried them. I was greeted by two ladies as soon as I walked in who although were busy wrapping a new shipment of bath bombs, took the time to look up and acknowledge my existence. This is more than I can say for most shops. I asked one of the ladies if the few bath bombs of front were her only selection and she showed me to the rest in the back of the store. While smelling them for a bit ( it was nice they had one of each scent open so you do not need to try and smell through the wrapping), she actually came over and asked if I had any questions. The staff was super friendly and answered the few questions I had. The store is always super clean and way cute. I like that the product is all locally made and you don't have that over powering smell when you walk into others stores like LUSH. read more

Lanikai Bath and Body - Cosmetics & Beauty Supply Near Me - Kailua, Hawaii

I recently made a purchase on line for two items. When the order was completed, I realized I purchased one wrong item. I called the store immediately and told them my mistake. They fixed my order with in minutes, packed and shipped it to the states within 12 hours! Not only that, they corrected my personal note (which listed the wrong item) and gift wrapped each item with the corrected note!!!! I am so appreciative of their prompt and efficient handing of my mistaken order. Now my daughter in law can enjoy the wonderful product that only Lanikai bed and bath can offer!! This is on happy mother in law!! read more

When you watch some lady basically defend her bottle of lotion with her life, you want to know what kind of lotion that is..... I was like, "ummm, i hope you're OK, and what kind of lotion is that?" That was how I discovered Naupaka lotion from Lanikai Bath and Body, many years ago. Naupaka lotion has now been re-named and re-labeled as Coconut-Lime-Verbena but it's still the same product, they assure me. I have made the mistake several times of offering it to people who needed some lotion for irritated skin and then basically it's gone... because they love it and of course you just say "OK, aunty, please keep it." It seems to be very healing to the body although damaging to the wallet. An 8.5 oz bottle of lotion is $16. Not too bad actually for a locally made product with high quality ingredients. What I would improve: the ingredients printing on many of the product packaging is so tiny that I couldn't read it even with magnifying reading glasses. The quality ingredients are a selling point for the product so they should be legible to the older people who can actually afford to buy this stuff. Also the retail design of the physical store is amateurish. Way too many floor displays including one that confusingly blocks off the back of the store like they don't want you to go there or something. Trying to fill up empty spaces by duplicating products in multiple areas. Tying raffia string over labels so you can't read the label. It just all needs to be simplified, de-cluttered, and streamlined to bring it up to the actual high quality of the product. read more

I discovered Lanikai bath and body when I lived in Kailua, for about a year, back in 2007. They had recently opened, and were in their previous location. I fell in love with their products right away. Scents are delightful. My favorites collections are the Naupaka (coconut-lime) for men, and Pikake for women. The best lotion is the Lanikai breeze, and my ultimate favorite product is the Puakenikeni spray. It's all I use all summer long, when it's hot and humid. You come out of the shower, you don't want some thick, heavy lotion, which will make you immediately sticky, but still some moisture, so your skin is as soft and glowy as a baby... I have the solution for you: PUAKENIKENI!!! It is a lightly moisturizing spray that refreshes your skin and add a tad of moisture along with a delightful Hawaiian summer scent. I feel like a Tahitian princess each time I use it, and my BF always notices it too. It's a bit pricey, but totally worth it. They also have smaller sizes if you want to sample, or to make the perfect gift. It's all my family is asking me for for Christmas! read more

Lovely ambiance with inexpensive high quality products. I was impressed by the variety of merchandise along with the availability of samples. What blew me away though was the exceptional customer service. Sam and Lauren outdid themselves by making me feel at home in a bath and body store. Not only were they good at their jobs but also extremely kind, informative and friendly! Would come again and 10/10 recommend their smells :) read more

Wonderful bath & body products! Lavender is delightful, and the mango coconut scent can take me back to Hawaii in just a few short minutes in the shower. :) One quibble...the body butter doesn't seem to soften my skin all that much. The lotion is great, the body butter, not. The employees have been friendly both times we've gone (two separate years), and the first time we even got a discount because my husband was active duty military. Nice! They do have a website...and mail to the mainland...nice Christmas gift idea! read more

We went over to Lanikai to eat lunch before heading over to the Polynesian Cultural Center. It so happened that the bathroom was out of order at the strip center we were having lunch so I had to walk across the street. Had that not happened, I would not have come across this wonderful little store. As soon as I walked by, the amazing smells just drew me in. the variety of island scents was wonderful! I walked out with some plumeria scented products. So light and just smells like Hawai'i. I loved using these products so much so that before my trip home, i stopped by the store again to purchase some bath gel and lotion to bring home. Makes me so happy when I use them, reminds me of the beautiful island of Oahu. read more

I met a wonderful employee, Vivienne. She helped me find everything I needed and had a very positive and happy attitude. Mahalo.

I'm from Kailua, but now live on the mainland & love this shop! I recently received a very beautiful gift of a variety of products from Lanikai Bath & Body. All the lovely products were carefully & beautifully wrapped with attention to detail and the gift included a special card from the sender on top to see as soon as it was opened. Can't wait to try them all & this is the best place to receive a gift from!! I will enjoy!! read more

Incredible customer service!! Very generous and wonderful to deal with. Excellent products!

I went here the other day to look for gifts for my Wife and Mother. I found a bunch of amazing fragrances to choose from. The staff was wonderful in helping me pick out a great lotion and soap for them. While I was shopping for them I noticed a sandalwood loofah and thought it smelled outstanding. I used it that night in excitement and my skin felt so clean. I bought my Wife lanikai breeze lotion and lilikoi soap, she was more then happy with the gifts. I bought my Mother orchid vanilla lotion and she loved it. I would recommend this place to anyone who is looking for a great gift and/or someone who wants an all natural bath and body product. read more

Lanikai Bath and Body is one of my most favorite places to visit on our trips back to Kailua to visit our family! In fact, whoever goes always has a list of items to pick up for the rest of us back in California! Their staff is so nice and they will even ship a box of things back to the mainland for you so you don't have to worry about packing them in your suitcase. The scents are wonderful...my favorites are Tahitian gardenia and pikake...they really make them smell like the real thing! Thanks lanikai for your wonderful products! :) read more

Easy to find in the center of Kailua near Morning Brew this little shop is great! Local products, made in Hawaii and great quality. I'm loving how great my skin feels without an oily sheen/zits I get with products from other spots. I thought I'd only be able to use high end National Brands that were for sensitive skin - but right in my back yard I found this place and the products don't irritate my skin at all! I love having a little gift basket of these in my guest room for out of town visitors, they are always so impressed and think I've spent so much more than I do. Reasonable prices, local products that are not adding to pollution by coming on a barge for 3000 miles - my kind of stuff! read more

I love Lanikai Bath and Body products!!! The best stuff! My favorites are the coconut hand sanitizers and all the Mango/Coconut combo products, like the soaps and lotions. They even sell cute little soaps which my toddler loves to use, perfect size for small hands!! Anytime I use the products I am reminded of how much I miss and love Kailua and Lanikai!! The owner, Brook, is so kind and helpful. She recently helped me with an order to CA. Her shipping rates are very reasonable, I was so impressed! For excellent quality and great customer service, I strongly recommend Lanikai Bath and Body! read more

I received a gift card and went online to use it. The site was easy to navigate and there was a good array of products to select so I had no problems using up my gift card. The staff was extremely friendly and helpful when I needed assistance to redeem my card online. They went out of their way to assist me and help me complete a successful transaction. Now that my products arrived (very promptly I might add) I am overjoyed with the scent of plumeria that is wafting over me as I write this review. I will shop here again, recommend to my friends and also encourage anyone to give the products a try. I don't think you will be disappointed....I know I certainly was not. Thank you Lanikai for the wonderful "hit" of Hawaii to mainlanders like myself who wish we could be there, or, perhaps I "should" say mahalo! read more