Very friendly office and great patient care. Dr. Blake Vest and medical assistant Marcos are top notch.. They both provided excellent service and really know how to treat people with care and kindness. I would highly recommend this practice to anybody that needs a dermatologist. read more

The wait time is terrible. They don't respect their patients' time. The wait is usually between 30 minutes and an hour. I'm thinking about changing clinics because this is really disappointing. read more

Been there a couple of times and it looks more like a spa than a medical center. Very modern and a hidden gem in the middle of a corporate conglomerate of boring offices. I have been going as interpreter and appreciate the patience and calm demeanor of the doctor. Also, I love the beauty dermo-cosmetics freebies, I got so many cool samples, thanks! read more

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My acne turned into keloids due to derm injecting cortisone steroid. My dermatologist was Shannon L Webb. I've been coming here for 2 years now. I was scheduled to have her take a look at 2 stubborn acne on my shoulder blades. She chose to inject cortisone steroid on them. A few months forward, I rescheduled for her to check or them because they had turn into bumps (I was unaware they were keloids at the time) and she tells me "if I didn't like the look of them, then I could simply apply silicone gel sheetings." Mind you, I would have to wear silicone sheetings for a year or more to see a difference. Keloids will not go away on its own, it'll either grow and any treatment is a potential risk of it getting larger. I'm upset because a couple of reasons: 1. Prior to the cortisone shot, she did not ask me if I had a family history of keloids, in which I did. 2. 1 am Asian. Seems she forgot to take into account that Asians are prone to keloids 3. Shoulder blades are one of the areas prone to get keloids therefore needles should've been out of the equation. 4. This could've been avoided, given a much mild treatment than a cortisone steroid shot. 5. I would have to find a treatment to get rid of a problem that shouldn't have been this permanent. It's been a year now and all three ache had turned into red shiny bumps. Updated: 2 years now and all 3 keloid is still red with a raised scar read more

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Just had a surgery done on my neck and It was fast, painless and went super well. The staff and Doctor are so nice and helpful and explain everything. The place is extremely well taken care of and has a polished nice setting. I am also going back to get some work on my back done for cosmetic reasons! I highly recommend going here for your Dermatology needs! read more

I have visited Lanoi Dermatology on a couple of occasions and was extremely impressed with the cleanliness of the office and the exceptional patient care. Dr. Icecreamwala was very professional and clearly an expert in her field. She was precise with her diagnosis and treatment, and I felt very confident in the care I received. Highly recommend! read more

Very professional and friendly staff, the providers are the best! Can't thank you enough Dr. Icecreamwala

My new favorite dermatologist office!! I am so happy I found this place. Dr Icecreamwala is incredible and so is her staff. They are all so friendly and kind. The office is very clean, welcoming and spacious. Dr Icecreamwala is such a great listener, she is very knowledgeable and knew exactly how to help me with my hair loss. Thanks to her, I have all this new re growth and I'm slowly getting my confidence back. If you are someone who is looking for a great dermatologist, please look no further. You will be extremely happy you chose this office. read more

Lanoi Dermatology is highly recommended. I've been coming here for years for annual skin checks, biopsies, mole removals, and more. Shannon Webb, PA-C, has been wonderful--she's caring, gentle, and extremely knowledgeable. I completely trust her and always feel confident that my skin is in good hands. read more

Dr. Icecreamwala and her team always make me feel right at home with their friendly vibe. The office is spotless and organized, which is a big plus. Showing up 15 minutes early usually means I can be seen earlier than my scheduled appointment, which I really appreciate. Dr. Icecreamwala knows her stuff and always answers my questions with a big smile! read more

Friendly staff and the appointments run quickly with very little wait time. Every experience here has been good. read more

DO NOT GO HERE!!!!! Don't judge A DR by how nice he is!! my mistake coming here SCHMIEDECKE, RUDY very nice but not skilled enough to know how to use a laser properly. I had some flat white scars which he said looked really good. I said well is there a way to give them more color so they blend into my skin color and he said yeah so he chose a Laser and the settings for that Laser were aggressive. Yes, I signed the waiver so it takes him off the hook right but he ruined my scars. He made them worse.GE BURNED MY skin!He outlined them because he wanted to promote collagen but ....He failed to use a different strength for the skin outside the scars now I have outlined scars on my chest, which is very upsetting. I got emotional few times but he kept falsely assuring me they would go back to normal in time . really??? if they would go back to normal what's the point of doing a laser if there's zero difference made. have yet to call the medical director, but I seriously doubt that this type of place will do anything but make excuses This DOCTOR WAS NEGLIGENT : 1. he did not ask me what my ethnicity was. All he did was look at the palms of my hands and say because Im light skinned .. literally! 2. He did not ask or look on my skin to see other scars that have had sun light reacted 3. He did not take before pictures Just a complete lack of due diligence I think they count on the waiver you sign as their scapegoat read more

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Avoid Lanoi Medical Group as well as Dr. Nadine Henley Ruth at all cost!!! My husband came here repeatedly to treat his alopecia for 6 months (he had to switch because the previous doctor (who was very good) was no longer in network with our insurance) and not only his condition got improved, it got worse! We were wondering why it didn't get any better the whole time ‍ then the last straw for him to leave this office was when he came in for a scheduled appointment, they told him the medicine wasn't available that day so he was scheduled to come in again on a different day. They didn't even bother to call him the morning of to let him know so he didn't have to waste his time?!!?! When we looked at the charges on our insurance closely, they always charged higher amounts than other dermatologist offices and even charged for when they did nothing (as in injection/shots) on one visit. They put in some code for consultation (?!?) for that charge even though it wasn't his first visit there. Finally, my husband switched to a new doctor office and his alopecia condition improved drastically within 1 month and the charges were less than what Lanoi Group and Nadine were charging! This doctor and her office are a disgrace to dermatology profession. read more

Great place to visit! Lanoi is the way to go. Went here for issues regarding acne, cysts, and keloids and received nothing but great hospitality from the front desk. All the doctors I've seen were understanding, knowledgeable, and a pleasure to interact with. Assistants were always nice as well. I've had little to no complications with any of my visits and any issues were easily resolved through a phone call. All my issues are resolved and couldn't be any happier. read more

My doctor sent me here for a few skin issues Parking lot is tight Walked in and Checked in with the receptionist she is very friendly Waited for my appointment Appointment time was 10:30 They walked me back at 10:12 OMG they took me back early. It never happens now I'm waiting on the doctor. Doctor was in and done before my 10:30. Give them an A read more

I love this place!! The ladies at front reception are very sweet and friendly. Dr. Webb herself is amazing... you feel like you're really being listened to and not like she's in a rush to see other patients. But what really made me write this review is whoever answered the phone at 3:55pm today, May 29. His name was Craig (Greg?) and he stayed on the phone with me trying to figure out a prescription issue until a few minutes past closing. (I felt awful even though I didn't know they closed at 4pm, I thought they shut down at 5pm!) A business full of knowledgable and good people... I can't recommend these guys enough! read more

Thorough and professional dermatologists. The woman working the front desk is bubbly, and has a extraordinarily welcoming presence and personality. Simply a pleasure to speak to! read more

Clean nice looking lobby, the receptionist is a sweetheart and very welcoming, had a great nurse for my procedure! great experience for spot/skin related appointment. read more

They have awful customer service. I had a question about a test before I scheduled it. Every time you call, they give you the transfer run around. They tell you to leave a message, and someone will get back to you. I have been waiting for over a week for a call back. Then I called again. They asked me to leave a message again. I have been waiting for five days for a call back. So, in short, they want your money, but they won't bother to give you the time of day. read more

I would definitely never go to this clinic. The organisation of their business is flawed which shows much carelessness. I booked an appointment on their website, then received a text confirmation of the time and date, without a call or any other information. I arrive at said time, to receive the news that the doctor doesn't even work there, who is on their website, also a 300$ deposit just to meet the doctor for self pay clients. Also the location is very uncomfortable to get to, think twice everyone!! read more

THE MOST HEINOUS DERM OFFICE YOU'LL EVER EXPERIENCE. The reception desk and staff responsible for dealing with insurance and prescriptions fail to address patient needs and BLATANTLY lie to patients. It's been over two weeks since I had an office visit and was prescribed medications that the reception desk still haven't been able to properly fill to my pharmacy due to issues with insurance coverage their office can't figure it. My pharmacy tells me they've sent numerous faxes to this office asking for authorization to process insurance coverage and the office fails to respond. C(K)orinna? / C(K)orinna? lied to Barbara, telling her she personally spoke to me and assured me my medications were ready. I have NEVER spoke with or received ANY message from C(K)orinna? / C(K)orinna? - Barbara claims she sends "urgent" messages to her to get this resolved and she NEVER does. Furthermore, I didn't even get to see the doctor I had properly made an appointment with, DESPITE the fact that Barbara confirmed weeks and weeks before my appointment that I was seeing Dr. Lyford and I even had the appointment on a Tuesday because that's the only day he is in the office. read more

this place is the worst!! I called to make an appointment, and I spoke with Ariel. She was extremely rude, and I wish I just didn't go through with my appointment because that was a great indicator of the type of service I would be receiving. My doctor rushed over me and did a skin exam in less than 10 minutes, her assistant caty was also rude and made me feel uncomfortable during my visit. I took time off of work to schedule this appointment, and I now need to book with another dermatologist because I feel like she did not do a thorough skin exam. read more

I didnt know a doctor could not like a patient just because they dont want all 5 prescriptions! I need medication daily to keep my face from being red and sore and swollen and they are ignoring me! Im having to find a new doctor that "wants" to help...i cant believe it i just need one prescription!!! Doxy works! The doctor does not. Thanks dr Ruth but not cool. You are teaching your team to be rude and not helpful to others. read more

Lanoi Dermatology - My face hurts and I have to cover it up for work!!! - Dermatologists Near Me - San Diego, California

Made an appointment in November for July appointment. During that time, received text messages reminding me of appointment. Just received call on July 9 that doctor had quit practise a while ago. Office staff totally inept, so why would I trust any of the doctors? Best to stay away. read more

Dr. Bonilla is hands down the best. I came in a while ago to get my toenail removed and had a very pleasant experience. I was slightly embarrassed at first...because who likes a nasty toe. Dr. Bonilla was extremely professional and had it removed and looking great. The establishment itself is beautiful and super clean. It almost felt like a high end spa. The rest of the staff was very friendly and made you feel very welcomed. 10/10 would recommend! Loved it there so much that I booked a HydraFacial! Update - I went back for my HydraFacial with Janee and loved it. I feel like it took a couple years right off my face. My entire face was silky smooth and most of my blackheads were gone! read more

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Skip. Dr was focused on telling patient that a physician assistant is a provider rather than listening to the primary concern that a procedure was carried out incorrectly. Also, provider or assistant were coughing in the next room, I asked to myself outloud "why are there people coughing in this building", and they got quiet and walked in with a *surgical mask* (meaning people are still required to show up or are allowed to work while outwardly showing symptoms of respiratory infection). Provider didnt remember what they had been prescribing me, and tried to correct the use of two medications that they had prescribed, before asking questions that would clarify contraindications. Yikes. read more

I came here bc of James. Now that she's gone the Current aesthetician I had at this recent appt was very disappointing. She's a woman of few words which is fine bc of the situation but she's also a woman of fast service. She did the dermaplaninf with a razor type of Apparatus and she just slapped on some astringent type that seems like a toner! Poof I am Done!' What happened to my cream and spf?? WTH!' This was less than 15 mins! Since Janee is gone SO AM I! Facial Service is not the same without her! read more

Went there on January 8, 2024. They had me get undressed to just my underwear and they left me in a cold room waiting for 20 minutes with no notice of how much longer it would be. So, I left. Very uncaring or unprofessional! read more

Expensive but not as bad as some. The staff are really friendly and a joy to talk to. The team is very skilled!! They may not be accepting points anymore though which is a shame read more

very upset. my mom got a biopsy done a month ago and we were never called or emailed with any results. I called the office to get the results and first I couldn't get through after calling for a week straight. after that i spoke with someone who said that they called and spoke with my mother about her results- this is not true as my mother is a senior and I am her main form of communication regarding her medical history. whoever I spoke with on the phone insisted that my mom was called and that she may have forgotten the conversation. this was disrespectful and outright lie. I asked for the manger of the clinic to call me because we still did not have the biopsy results!! I talk to Katy and she was so unhelpful and not professional at all. she didn't answer any of my questions, and when I asked for her to transfer me to the doctor, who did my mom's biopsy she said that she was unable to transfer me. we still don't have the biopsy results and had no help from the clinic in finding them!! manger needs to Learn some skills in being polite and patient oriented and front desk needs to answer phone and medical staff please don't loose peoples biopsy! read more

I have had constant issues with both the office staff and medical team. Prescriptions are often sent incorrectly or refill requests ignored. I once waited a month for Ariel to call me back about a RX. Only when I called myself did she tell me it was denied because it was never discussed in my appointment even though I had explicitly spoken to the doctor about it. Over the course of two years as a patient I have been through three different doctors because they are constantly leaving making it impossible to get consistent care. Most recently I was going through the prior authorization process for a medication for my psoriasis. After hearing nothing for nearly 5 months I called to get an update. The prescription had just sat the entire time while my condition has worsened. Now that doctor has of course left the practice and I would have to come in and start the entire process over again with another new doctor. I wasn't even informed she had left until I called. Clearly the staff cannot communicate with each other or their patients. Absolutely horrendous. read more

Lanoi Medical Group is associated with Poway Dermatology ( Aesthetic Medical Surgery) and is located at 6605 Nancy Ridge Drive, San Diego 92121. Now that the introduction is out of the way I am excited to share with you folks who have to deal with a skin issue, rather serious or severe, mild or otherwise, I wanted to say that finally, I found a Dermatologist who is passionate about her field of care. I'm under the care of Shannon Webb, MMS, PA-C at Lanoi Medical Group and so pleased with her and the entire team who have shown they are professional and experienced in working with troubled patients who suffer from skin problems and like myself, often times spend considerable amount of time a day treating and moisturizing, bandaging and disinfecting so I'm familiar with the routine having severe Eczema and sun damaged skin while also suffering from Anxiety which seems to trigger another attack of some type. Furthermore, Doc Shannon from the beginning has dedicated herself in helping me with my skin conditions AND she has skin issues as well, though you would never know it. It is obvious that she knows her stuff as the treatment has required different attacks as each issue seems to require a different approach and/medication. Through it all she has been positive and encouraging to me and for a doctor or anyone who is in the public health profession or deals with the public must keep a positive attitude even when having to take care of a patient who doesn't deserve such attention and care! Doc Shannon is incredibly passionate and very supportive of me and I Appreciate her very much. Who better to help you than one who understands what you may be experiencing and is eager to help others in their discomfort? That's right, so don't hesitate anymore and if you're not happy with your present doctor, well give them a call and let them take care of you. You won't be disappointed, and they have plenty of parking and don't leave you waiting around but get you in and out in no time at all. See you there! Rancho Diego Ken Jamul, CA. read more

This place is beautiful! A little hidden gem with such sweet knowledgeable women working there. I started off with a consult with Erica which was amazing cause I didn't know what I needed/wanted and that girl knows her stuff! I am a tired mama that is ready to take care of her skin and I feel like I am in the best hands. Janee gave me a hydra facial and got me on a skin care regimen about 3 weeks ago and I already see a difference. I'm so excited to feel good about my face again! They do Botox, lasers, cool sculpting, and have female dermatologists to check your skin out to make sure no spots go untreated or left behind. I'm so thankful I found this place!! read more

Lanoi Dermatology - My reg - Dermatologists Near Me - San Diego, California

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I adore and respect Dr. Ruth, but unfortunately I can't support this business as their pathology lab is run by a passive-aggressive child name Cynthia. This individual wasted hours of my time insisting I sit on hold with her as she unsuccessfully contacted my insurance for payment. I spent another hour of my own time discovering why she wasn't getting payment from my insurance, essentially doing her job for her, and telling her (after she told me she was putting my paper in the trash and threatened to send me to collections) the steps she needed to take. read more

Absolutely the best! If you have any skin care concern, go to their website and see any of the doctors virtually. They will give you an evaluation and if you need a follow-up office visit, they will see you at no additional charge. I had such follow-up visit and was thoroughly impressed with the office that is hidden in an office park in Sorrento Valley. I highly recommend Lanoi! I've seen multiple dermatologists in San Diego and this is definitely the top one! read more

Had a mole removed, then came in for removal of stitches. Stitches were not all removed. Couldn't remove them at home because they were lodged somewhere under my skin. Called in to let them know, had zero acknowledgment of the fact that they didn't do a complete job and was told I could go to urgent care if I wanted to or take them out myself or come back the following week. Blew my mind that they took no ownership of messing up on the removal and suggested I go wait at an urgent care if I wanted to! The stitching job was pretty sloppy too. read more

Dr was awesome and listened really well to my skin concerns. Super clean and cute office. Definitely will be back! Highly recommend and I'm super picky so this says a lot ! :) read more

This place is gorgeous and very professional. My experience here was with the wonderful esthetician, Janee! I followed her to this location and I'm so happy that I did. She is an absolute professional and so knowledgeable about skin and the procedures she performs. She's also beautiful and one of the sweetest people you will ever meet! I had a hydrafacial and dermaplane and I could not be happier with the results. I purchased a package of 3 hydrafacials and can't wait to go back for another one! Don't hesitate to go see Janee and glow up your skin! read more

Absolutely recommend this office! From the check in to my appointment, the staff was extremely friendly, helpful and accommodating! I did not have to wait at all for my appointment or to see Dr. Bonilla. She was so kind, helpful and knowledgeable. She made me feel right at home and answered all my questions and concerns. She made sure that I was comfortable with the procedure and made herself available for any questions or follow ups. If you're looking for a dermatologist, this is the place. So update...I decided to try out the hydrofacial to see if it would help with my blackheads and congestion around my chin. And wow! After only one treatment, I could tell a huge difference. Janee is amazing and so nice! She made me feel very comfortable and recommended some glycolic/ saylicilic padsto help. I came back for my second facial and we both could tell and huge difference in the lack of congestion in my face. I've always struggled with blackheads and felt like I had to wear some coverup every day to feel comfortable. Not anymore! I only use a EltaMD tinted moisturizer and I've never felt more comfortable in my own skin. Everyone should see Janee! read more

My first visit was upstairs while the new clinic is under construction. Needless to say I had a great experience with Dr. Bonilla. I would love to come back and see the new office when it opens :) read more