I don't live in this area so this was more like, 'I need something and there's an Ace'. The store…read moreis filled from floor to out of reach with merchandise. Within seconds of making eye contact I was helped, led to my product, paid and out the door. If I lived in the area I'm sure I would be a regular. There were some interesting impulse items in clear eye view on the way out but my resistance held up and I avoided buying what I really didn't need.

The BEST and only store for ALL my hardware needs. Personable and helpful. Why should I go anywhere…read moreelse? The store manager, here, Bryan is the best! Thank you for all your help over the years.

Stopped in yesterday... to use a Welcome to the Neighborhood coupon Was promptly greeted upon…read moreentering & asked what I was looking for? He directed me to exactly the location in which aisle to proceeded to. I chuckled on my way out....imagining the instance. As I looked around @ the end of the aisle, back of the store... I heard a faint dinging, buzzing... didn't think anything of it... until the same greeted me employee appeared... "you can't be back here". That was the dinging! Letting them know someone had "trespassed". In my defense... it's not like I walked in to a roped off area or closed door! To me, a customer, it just looked like another aisle! I was standing in front of this aisle of snacks & a few shovels....thinking I could use my coupon for a shovel. Once the employee appeared, I had him give me a price for the shovel, I moved on. The coupon was $10 off $20... I found two $9.99 window plastics.... as I made my way to the register mentally trying to think of what I will find to put me at or above the needed $... Thank you! The cashier gave me a $10.79 total and I was on my way! Thank you Ace for the friendly service. You are my closest hardware store so I now know where is the employees only section to not cross in to. Cheers

Every associate had an attitude like you bothered them & they had better things to do. Would never…read moregive them business again I would not even give them 1 star

This is my favorite Ace location in the area. It is bigger than the other stores and is much better…read moreorganized. As Raquel mentioned, the garden center is larger than most, and I love that they often have racks and racks of flowers and plants out in front of the store to advertise their large offering in the garden department. The staff here is friendly without being pushy (which is definitely different than some other Ace stores). Knowledgeable and friendly, pretty much everything you'd want from a neighborhood hardware store. Be sure to sign up for the Ace Rewards program if you're not a member.

You know when you enter to the hardware store you always want to find whatever you are looking for…read moreI soon as possible. However many stores are very confusing and it's really hard to find something. Ace hardware is not like that. They have many variety of choices of different kinds of materials that you will need for remodeling or just your garden. They have some of the lumber like 2 x 4 x 8 they also have a lot of rough material for plumbing. They also have a lot of rough electrical material and also finish the parking lot is pretty big. I would highly suggest to come there and visit this place and you will meet your needs

Great customer service with a smile ! Also they are very informative on ur needs. Always my first…read morestop before I go to box store

Great service that you can't get at the home centers. The guy that does their repairs of small…read moreengine is very knowledgeable .

Literally, I go on a wild goose chase every time I'm here. The store is run down and disorganized.read more

I special ordered a three step egress ladder at this Menards - it took two weeks to ship, and when…read moreit arrived, it was in terrible condition - see photos for yourself. Two people at the store said that I could return it and not be charged at 25% restocking fee, they called it terrible condition. However, when Tess, the general manager, came over she told me that they all look like this, and that it's not that bad; see photos again - literally missing pieces. She treated me like a problem and acted like she was doing me a favor by offering in-store credit rather than giving me the money back so I can get it elsewhere cause I needed it the next day. Do better Tess, some people are/were loyal customers, and this was an unreasonable response to this problem. I'm a contractor by trade and spend tens of thousands of dollars per year on building supplies, consider that business lost Menards.

Sump pump died and I was in a jam. Called and Andy got me a…read moreplumber within 2 hrs. Brian was lovely, incredibly kind & it was resolved immediately (less than 30 minutes). Honestly, incredible customer service & so fast!! Repeat customer for sure!

l moved to Plymouth about 1 yr ago. I have needed things from plumbing services ,lamp repair parts…read morenut and bolts and many other things. Every time I walk in the door I'm given a friendly greeting and haven"t even figured out the store layout because the person helping me walks right to the item I need. I would Highly recommend this business.I have even sent my wife for things and she came home with the right stuff.