Absolutely horrible customer service. After doing business with them for 14 years and paying within 10 days for every delivery (they don't accept credit cards), I ordered a full tank of propane early Wednesday afternoon. The tank meter which they provided read 5%. I ran out of propane on Saturday. When I called on Monday to find out when they anticipated delivery, they told me it would be Tuesday or Wednesday. I mentioned at that point that I was out of gas. Nope, they still couldn't pinpoint when they could deliver unless I wanted to pay their $75 emergency delivery fee. Not only that, but I got a call about 15 minutes later to tell me that since my tank was empty, they would have to charge me $75 for a tank inspection. At that point, I told them to cancel my delivery and remove the tank. In less than one hour, the truck was in my driveway to remove the tank. Really? They take over 7 or 8 days to deliver fuel to a long term paying customer in August, but can send their truck to pick up the tank instantly? I strongly recommend that no one ever do business with them again. I know I won't. read more