I want to start by saying that my 3-star rating is not a reflection of the customer service or the…read morequality of the work performed. The customer service was excellent. The staff was attentive, friendly, and proactive with appointment reminders and communication throughout the process. The plumber, Chris L., was professional, knowledgeable, and courteous. Most importantly, he arrived on time--which is something I greatly appreciate. He took the time to explain the work being performed and answered my questions thoroughly. The reason for the reduced rating is the pricing. The quoted cost to replace a shower valve and raise a shower head exceeded $1,500, even though I had already supplied the valve. Fortunately, I was able to take advantage of a military discount, which brought the cost to about 1,350.00. While I was satisfied with the service and workmanship, I found the original price to be extremely high for the scope of the work. Costs like these are one of the reasons many homeowners are increasingly choosing to learn and tackle projects themselves rather than hiring professionals.

This group did most of our plumbing and heating upgrades when we remodeled, and there are no…read morecomplaints. Since then, whenever I've had a question or an issue, a call to Crisafulli takes care of it. Their crews are professional and efficient. And while plumbing and heating is never inexpensive, I never feel like I haven't got my money's worth. I have a service contract with them for our generator. And I have recommended them to neighbors on several occasions and they have been very satisfied. My grandfather established a plumbing and supply company in the Midwest that remains highly successful since it's establishment in 1933. So knowing that Crisafulli has been around for 85+ years gives me great confidence that they know what they're doing, and that they do it with integrity.

I bought a new Rheem hybrid water heater from Cerrone and had them install it. I thought the…read moreplumbers were professional and very careful during the removal and new installation. Their copper plumbing looks like a work of art. Even the visit for the quotation went well with no pressure and good answers to my questions. There was a scheduling snafu but it was corrected promptly and painlessly. Cerrone is new to me and I was very pleased overall. I expect to contact them again if I need plumbing or furnace service in the future.

Got a quote to replace a flange on the boiler. Quote came in…read moreat $1,500 I was told it was all day job It was finished in less than 3 hours I supplied the parts so thats $500 an hour. What a joke They refuse to lower price. There not Brain Surgeons. STAY AWAY

I has Simon's come to fix the furnace they installed a couple of years ago. The tech said I needed…read morea new circuit board and it would take 5 days to get here. A MONTH later no circuit board and they won't respond to my phone calls. Adam's hvac had the board in 1 day and installed it the next day!

Nothing but a bad experience. I would not recommend this company to anyone . We had an issue with…read moreour well water pressure . 700 dollars later , we were diagnosed wrong , the kid lied to his company to save his own ass and said we were getting 17 lbs of pressure ( we ABSOLUTELY KNOW IT WAS 30 ) they installed a perfectly fine pressure valve and when in 4 days time , no water pressure again ! Another person came out ( same company) and told us we just needed to change to a different water filter . Problem is now completely fixed . When I asked the co for at least the diagnosis fee back , they said absolutely no cause they believed the kid who lied to them I would rate a zero if I could .

Had my air conditioner tuned up and cleaned by Jack Hall. Had them install a brand new furnace and…read morecentral air conditioner by them. They did a great job and have been dealing with them for many years now. The tech Dylan came over and did the work. He is very knowledgeable and vey polite too. I joined the Gold program that they have. So they come down in the spring to tune the Air-Conditioner and in the fall to tune up the furnace. Never ever had a problem with them. Great company to do business with and the best part? When you call, you actually get a real person on the phone that is in the office. You don't have to call India or dial one, two, three and have to leave a message. Thank you Jack Hall and thank you Dylan!

Need to replace a kitchen sink. They came recommended but when they came out to provide an estimate…read morefor which they charged $105, they took one look and said they can't do the work. I told them I had this done on another property, they said it was not anything they would attempt to do.

We had J & S install a Mitsubishi heat pump with three mini-split units in our house this June. We…read morewere very happy with them! Stu has many years of experience in the field; he was knowledgeable, thorough, and clear in his explanation of the system's operation. He has answered all our follow-up questions, post-installation, as well. His wife and son are also part of the business; they were all a pleasure to work with, and we would recommend them to anyone!

I've been using J&S heating and cooling for approximately 8 years . They worked at my dad's house ,…read moreand multiple rental properties I own , and routine maintenance on my home unit . Great people great business always accommodating . Most recently they installed a new AC unit for me . Their prices were significantly less than many of the other HVAC companies locally . They are a small private owned company so be patient with them especially during times of high demand for service , cuz everybody wants to be first and they do the best they can to accommodate everybody . Bottom line is the quality of work they do , their price compared to other businesses who have huge overhead expenses , as well as the personal attention that they give to their customers is unparalleled . You're not going to go wrong going with these guys , they're honest and not Crux like so many of the HVAC companies out there are . You guys do a great job!

It pains me to write this review. But I think the lack of responsiveness and just general lack of…read morecaring is what is making me type this. Had these guys out late October to service a Geo Thermal system, all seemed fine. The tech spent a lot of time with me, she was great and knowledgeable because we had just purchased this home and knew nothing about Geo Thermal. She even serviced and explained our tankless water heater with me. Fast forward roughly 3 weeks and my wife and I wake up to a 62 degree house. We keep our thermostat at 68. Being a Saturday I was reluctant to call for service at weekend rates so I tired the Emergency Heat and the house heated up to 68. The Emergency heat in the home is a tankless Navien water heater that is pushing hot water into the Water Furnace. So we realized over that weekend in November that if you are taking a shower you loose heat, and below 30 degrees it could not maintain the temperature. I called Thermal Associates on Monday and they came out on Tuesday. Within a half hour the tech and myself realized there was a major problem with the geo thermal loop in the yard. The tech added 18 gallons of water and it was still reading low. He said you must have a pretty good leak. The solution to finding the leak was running a garden hose into the Geo Thermal loop and looking for water to bubble up from the ground. The water ran at full force for over 48 hours and nothing. I called Thermal Associates and told them very simply. Look it is the 3rd week of November, the garden hose is not working, and I pointed out that Queensbury has sandy soil and bedrock is far down and I don't think we will ever see water come up out of the ground. Also my house is cold. I have a 7 year old and a 1 year old and winter is a few weeks away. Why don't you have someone come out to the house and quote me a new Geo Thermal loop, and also quote me installing a conventional gas furnace, and central A/C. 2 days later. Adam came out. We both decided that getting a well driller out and putting a new geo thermal loop in this time of year would be difficult. Adam looked at my basement, I gave him my square footage and made it clear to quote me for a high efficiency furnace and a A/C. I made sure he had my email to send a quote and nothing.... My background is customer service. I find it completely unacceptable to not get a quote or a follow up phone call or email. Yes I checked my spam folder, and I know he had my correct email... Several of the staff at Thermal Associates were made aware that we had little to no heat depending on outside temperature. Winter is coming! I am willing to drop $10-$15,000 on a brand new HVAC system, and I don't hear from anyone nor do I even get a quote? I was not quoting other companies, I was happy to use them. Due to the lack of response and complete disregard for my families comfort and safety, after waiting a few days we had to get another company out to install a new furnace and A/C. They did it fast seeing we were not in a good situation, especially with little ones in the house. My recommendation to anyone is to avoid this company. I don't think they are what they used to be and the last thing anyone needs in this part of the country is a lack of concern from a HVAC company when someone has no heat.

we had a switch flipped at the top of our basement stairs, after a recent installation of a furnace…read moreand Hot water heater. Honest mistake on our part. We were charged $152 for a technician to come and discover that the switch was flipped. 15 minutes of work plus travel. After many discussions it was dropped to about $100. Still too much for a simple solution if you ask me, especially for a recent customer. We will not do business with them again.