Bummer Had to reach out way more than I should have, just to…read moreget a response (to schedule).

First, this company is NOT in Lititz, not even Lancaster County, so you will NOT be dealing with…read morelocal community people as the website deceptively claims. Instead, you will be dealing with people from the Philadelphia are. Second, despite their seemingly good guarantee on parts and labor, this doesn't include installation of unnecessary parts that don't fix the problem. Third, they are much more expensive than genuinely local repair companies, charging big-city prices and fees. Our appliance did not work after the service call and they said that it must have other problems than the one they fixed. That could perhaps be true, but if they diagnosed multiple problems to begin with, the washing machine would not be worth fixing and we would not have wanted any repairs done.

Everything about this went extremely well. The clothes dryer needed a heating element David had to…read moreorder the part and returned a few days later. He was on time, courteous ,respectful and professional. I was amazed at all the parts that comprise a dryer and he knew them all. I highly recommend this business

Unfortunately my dishwasher was toast BUT they were great!! Super friendly and honest!! Highly…read morerecommend!

Nothing like having a major appliance fail, in the middle of a pandemic. When you have an…read moreadditional 4 people in your household AND apparently the country is in the midst of an appliance shortage. Welcome to my life a few months back...... Washer died, like completely. There was no way of resurrecting this thing. I admit as I was (kinda) happy to see it go. While it was less than a decade old it had this reoccurring issue draining that even stumped the repairman. Time of death could have been more convenient though. I had no idea there was an appliance shortage. None, nada. I didn't even know that was a "thing" or a possibility. Before I went to any physical store I shopped online, which is where it first became evident that this might be a bigger problem than I thought. It was end of Nov, early December and Lowes and Home Depot had estimated availability for mid March - pick up or delivery. This just can't be. Then I remembered my coworker telling me about a scratch and dent store in Lancaster where he had gotten an appliance. Normally that's not the route I would take but I was desperate. K & A was located near the ReStore in Greenfield. It was a little hard to find, and parking could have been better but walking in I was impressed. Inventory was vast and not just for washers. They had a huge warehouse of every kind of appliance you could need available cash and carry that day or via a (scheduled) delivery. It was a bit overwhelming. I knew what kind of features I wanted and pretty much was looking for something with no bells and whistles. Washers have come a long way and I was surprised by all the technology driven features they now have. While they did have some basic, plain Jane models, they were few and far between and in a much smaller drum capacity than fit my needs. A salesgirl came over several times to assist me but really didn't offer much as far as information other than specific to the store (their warranty, delivery, etc ). If I asked her something about a particular model she read the information sheet, which I could do so she was pretty much useless. I did find the process of making a final selection difficult, comparing the different models and features. I probably spend more time than most as I was googling reviews and bullet point features on the models I had narrowed it down to. It would have been nice is that work was done already and featured somewhere on the washer in greater detail than what they provided. Also keeping track of which ones I was considering took clever thinking. I folded the corner of the price so I knew since many look the same. Bring a colored post it or something to keep track. I finally settled on one I liked and at the last minute before going to the register asked for it to be pulled out so I could inspect all the sides/back. (Remember this is scratch and dent). I'm so glad I did as this unit had a back that was pulling apart from a huge dent and the possibility of it leaking was probably above average. I was able to find the same unit but with only a small scratch for the exact same price. I do think pricing should reflect the damage but felt it doesn't. Overall I was happy with the process and hubby came back later in the day to get it. You pay first and must show receipt at pick up but I believe they'll hold it for 48 hours (paid). The warranty is factory OR one year/parts and labor through them. It's one or the other. Overall for the unit I bought I saved about $400 and no one would even know it was scratch and dent if I didn't tell them. I would shop here again next time an appliance fails even without an appliance shortage.

5:47 AA & Q k&a appliance review:…read moreJeff McCoy J 大 Local Guide * 21 reviews * 19 photos just now New I purchased a new induction range. I was told everything was tested and working before it was put on the floor. Got it home and immediately had an error code. I have to go through the manufacture to get it fixed. I saved $200 over buying brand new at Lowe's. If you use your Lowe's card to purchase an appliance and anything is wrong they will replace it right away with a new one. The tiny bit of savings from K&A is NOT worth the risk.

Shout out to the men and woman at Pro Appliance Repair (found them after inquiring on yelp :))! I…read morehad a stacked washer and dryer with the dryer stopping after 10 seconds. Staff was super friendly and a technician came out to me in a matter of days explaining everything that was wrong (it fried itself), what our next steps that will be taken, parts that'll be ordered, and of course payment. With snow imploding on our next visit I was kept updated on all the things and options to change my appt date. I love that they call 30 minutes before arriving. They offered a warranty that is the topping on a great experience. I would recommend this business to anyone looking for great service, amazing communication and quality work. Give em a try if/ when you get a chance

I called about my washing machine and they sent someone (Fima) out the same day. Fima did the…read morediagnostic and explained my options. He was able to fix the washer without having to replace the drain pump. Before he left, he made sure everything was clean and back in place. Very pleasant and professional. I would definitely use them again.

They did an excellent job for my grandmother. Her washer broke and they advised her that it would…read morebe better to just replace it versus replacing a part that, with labor, would have been over $200 whereas the new one was $350

Paul arrived on time. Actually discouraged me from fixing the washing machine, saying that they're…read morebasically throw aways any more and for the cost of repair I could get a new machine. Did recco repairing the dryer and is coming back next week to handle.