I had a small crack in my screen. Brought it to Tech one. There was a problem getting screen…read morehowever after a month and half it was fixed... then it wouldn't power on when I received it back Brought it in. They fixed the problem and tada... my laptop is up and running. They gave me a big discount on labor as It took so long to get a screen ... I will say communication with customer is key.... I had to call several times or email to get a response about my laptop but they did the job! I definitely recommend them

Terrible. I brought a computer with a virus to Tech 1. They "fixed" it. It booted up once at…read morehome and died. They told me it was Facebook and that using Facebook installs something called "Frogware" on your computer. I brought it back and insisted they fix it again. They did, but it didn't work. Called back - they wanted another $50 to look at it. I gave up and went to Suzor. Problem fixed.

Since 2013, Brown Computer Solutions has been my go-to for Apple products and repair. I was always…read moretreated well here, and more importantly, my computer problems were solved. There have been great employees at BCS and not-so-great ones, but I've always found service and pricing to be fair. Since Vermont does not have an Apple store or a Genius Bar, this is as close as we get! I was shocked to see negative reviews here, it really suggests a need for customer service training. Kindness and helpfulness go a long way to retaining customers. Patrick Brown himself is a very helpful guy, courteous, patient, and a straight-talker. I have bought my last 5 computers from him. On an unrelated note, I updated to Sequoia and the Find tool no longer finds anything. Zip, zilch, nada. This is CRAZY. Also I get a Bookmarks Syncing error message every 10 minutes with a long page of code that means nothing to me. Every day now since Sequoia -- 20 times a day -- It's awful. Wish Apple would admit Sequoia is a dog.

Great service.. Very knowledgeable staff This place is an…read moreinstitution. I have frequented the Brattleboro location for over 20 years

I've been suffering through a chronicly dying iPhone battery. The tech replaced the battery on my…read morephone with one that was much better, and he had it done within a hour. The owner and staff are kind, funny, and obviously care about each other. I have nothing but good things to say about Dan, Chris, and Lindsey.

Second time they have bailed me out. My apparently dead iPhone 13 was resurrected from the beyond…read more Thank you! Very professional and thorough. They give great advice on future purchases.

I had left my connection to my laptop charger at home and I was unable to locate one in the local…read morebig box stores. My computer is a couple of years old so it was not as readily available. The owner was able to find one for me after we texted back and forth. He was so kind to take the time to look and check before I came in. I arrived to pick it up and he insisted to give it to me for free despite my trying to pay him. I was just floored by his kindness. I do plan to pay it forward because kind people exist in this insane world.

I have been having trouble starting my older computer with Windows 7. I depend on my computer for…read morework. Dan fixed it in less than 15 minutes. He knew exactly what it was, an extra video card that was no good. He came to my house in a timely fashion. Well worth the money and effort. Thank you Dan!

This is a great business if I've ever seen one. Professional and quality work. Fair pricing and…read moreexcellent customer service. Also, Halit the owner is H O T!

Wonderful copies, friendly accommodating service by phone and in person. So much better tharead more

After talking to my partner about wedding invitations we decided to stop in at CopyCat to look at…read morewhat options they had available. When I walked into the store I asked one of the employees for what items they had and he seemed a bit confused. His co-worker pointed me towards the books they have for invitation templates and I spend some time looking through the items. While looking at what they had for invitations I quickly realized that the prices were high and that I could probably get better options online for cheaper. Since that was the case I ask the employee if I could bring in my own stock and have them printed on it. This was an option and he politely gave me the business card to call about further questions. In the end I didn't print anything but was able to ask them a few different questions. The staff seems nice enough but it would have been more pleasant if I had received a little bit more support around questions. Even though that was the case, I know that what I was asking of them probably isn't typical day-to-day questions so I appreciate the time they took to support me.

Paul's Shoe Repair is one of the best kept secrets in the Pioneer Valley. Located downstairs from…read morePanda East, Kevin, the owner of Paul's Shoe Repair, did a fantastic job replacing the heels on my favorite boots. They looked brand new and were beautifully polished when I picked them up; I felt like I was like welcoming back some old friends! Excellent craftsmanship and well worth the $30 repair. Note: Bring cash; cards are not accepted.

I dropped off a backpack that needed a handle fixed. The job was great and it was done in a…read moretimely manner and wasn't expensive.

Always help, im not good with technology and she helped me without making me feel bad.read more

The manager here is an absolute horror show. Rude as can be and not helpful at all. She actually…read moreresponded on my other review insulting me at the end of it. Insinuating that I somehow had a problem with a women saying No. What a complete Whacko. I asked about an important international package was told " we don't help with that, call Fed Ex" I then nicely asked for the number to Fed Ex customer service and she responded "google it" and hung up. Super bitchy. Do yourself a favor and go elsewhere........