I'm generally averse to using chain providers for computer repairs. I worry that their technicians won't take data security as seriously as I do, and that, if they break a part or fry a board, it will be harder to convince them to make good on their error, and to fight them if they won't. I haven't had any such problems with Laptops Plus, aka Tech2U. Just as in the old days, when Laptops Plus was a couple of guys working on machines in the tiny Clairemont strip that also hides The Godfather Restaurant, Laptop Plus' service is prompt, attentive, personal, professional and expert. Plus, the prices are fair and explained properly, up front. I can't imagine what more a person would want from a tech support service. read more

They were very reasonably priced, gave me frequent updates and got my approval for all work done. My mac laptop has been working perfectly since They replaced the battery and did some updates. read more

Honest business which is very rare these days. Thanks for providing crucial information in my decision making for repair options.

I had a great experience here. My Mac didn't appreciate the coffee I tried to share so I brought it in to be cleaned and hopefully repaired. After a cleanup, Cole explained that it wouldn't start up so he couldn't do more. Turns out it recognized my fingerprint ID and I've got my Mac back. I appreciate his honesty, but one star off for not knowing about the fingerprint start. read more

I went in to get my PC checked out. They were very professional and offered a great service. They helped me with my problem quickly. I will be making this place my go to for computer repair services. read more

So i changed out my wifi card on my asus laptop, and then it wont turn on. Came here to get a free diagnosis. The guy named Noah told us the process if getting it fixed. And before we left the store Noah turned our laptop on. And miraculously it turned on. Supposedly this happens to some people. So 5 stars for being honest. read more

Service was excellent. Good to know there are people who know about software and operating systems.

I visited their shop on North MagnoliaAve next to Bumper Doc. they are also Tech4u. I took my 13 year old Apple laptop in as they keyboard was missing letters on 6 keys. I had been quoted$129 to replace by another shop but the honesty of this place was incredible. they ordered a new keyboard which fitted exactly over my current one and it worked perfectly. the total charge for the part and research was $17.00 I highly recommend their services. the honesty of the man who did it I found refreshing to see there are still some honest businesses left in Santee. read more

They changed their name to Tech 2U! Overall a wonderful service, I took a PC tower that wasn't turning on to them and was expecting to leave it at their place overnight to fix. The guy puts it on the desk, and instantly finds the source of the problem in the motherboard and fixes it right up for me. Not only that, the price was really cheap and I was thinking it was going to be more! He was very professional and explained exactly what was going on and he made sure to hook up the computer to a monitor and checked all the temperatures to make sure it's all good. Overall a great service with very good prices. Couldn't recommend enough :) read more

Slow and overpriced service. Took five days to get my desktop fixed whereas other places have gotten similar repairs done in a day. Charged over 2.5 times the retail price for parts so buy any you need before the repair. If you have all the time and money in the world this place is fine. If not, please be warned, ignore the Yelp discount they offer and take your computer elsewhere! IMO your local snake oil salesman would be preferable because at least with them you know you're being swindled from the get go. read more

Never needing my laptop repaired before I wasn't sure where to go. Laptops Plus had great reviews and the location was close and easy to find. I was not disappointed in the customer service either. Gilbert was friendly and answered all my questions. The response time was what he promised and he was very knowledgeable in recommending what my laptop needed. I thought the price was fair and had them replace my hard drive. It was completed the next day and it works great! I highly recommend this place for your laptop repairs. Thank you for your friendly service too. I will definitely recommend and return when necessary. read more

I'll never bring a computer to any place other than Laptops Plus. This was the second time I used Laptops Plus and I received great service at reasonable prices on both occasions, This time, I had built myself a new computer ( something I've done many times) and unwittingly plugged the CPU into he socket the wrong way. I gave up after 2 failed motherboards and two dead power supplies: Hui quickly isolated the problem and attempted to straighten the CPU pins I had managed to mangle I received incredible service by Hui. Hi was very knowledgeable about the sources of my problems and the things I needed to do to get back on board. In addition to the quality of his professionalism Hui was very patient, personable and gracious. Great place! read more

I was told via message that they would be able to clean my laptop while I waited but when I took the time to take it in they told me 5 to 7 business days or priority service would be 3 days and had 30 laptops ahead of mine. Also the technician seemed annoyed or bothered that I was there promptly at 9 when they opened. Lights were still all off at the place but door open. I walked in and said good morning several times before I got a response. read more

laptops plus was an awesome company to work with. Their technicians were flexible with our schedule and helped us walk-through optimization of our iMac. We are very satisfied with the level of service they gave us and our Computer is running like new. read more

Once again, GiL @ LapTops PLUS in Santee saves the day. As I'm busy writing my script 'DD4 911', this will be brief. . . people in LA are waiting. Anyway, tech knowledge, client expertise does NOT get better than this. I am NOT KiDDiNG, GiL has talked me down from a 1 story jump onto the hood of my RAV4 when I have lost data, printer & MacBook don't wanna cooperate, EviL-Doers have infected my precious laptop, & SO MUCH MORE. This guy is a Psychologist as well as an Electrical Engineer (for real. He's not just up inside your machine playing around. This 'Playa' has GAME). He's fair with pricing & won't BS you. Fewer & fewer things we can rely on in life but you can take your laptop to Laptops PLUS in Santee & BANK on tech success. It's worth the Drive San DieGO ;-D SUsie read more

They are actually part of Tech 2U now. Absolutely amazing service and outcome. I fried a hard drive in a 2 year old IMac that my external hard drive wasn't backing up. This computer had all my 9 year old sons pics since birth, all of our family vacations, company financials, and more than can be said. Data that was irreplaceable. He was able to run a program that took about a week. Stressful not knowing the outcome. He called me back and was able to recover 85% of 2 TB which included my most important files. Replaced the hard drive with a higher quality product. It's a lot of work as all file names were lost and taking forever but better than the alternative. Pricing was great, knew his stuff more than anyone, and beyond helpful. Lesson learned about backups. They were recommended to me and couldn't recommend them enough! Awesome job!!! read more

Just great! They explained exactly what the problem was Fix a a few days! Nice people there. Wouldn't go any were else!!! read more

They were so helpful and so prompt in resolving my problem. I thought I was going to have to drive it somewhere. Instead they were able to work remotely. Loved that. Highly recommend them for any computer issues. read more

Can I leave MORE than 5 Stars?! I have been patronizing Laptops Plus in Santee, Ca for years, having had two towers built and several laptops serviced. Each and every time the customer service has been beyond excellent! The employees are very knowledgeable, and their work is exceptional! Don't waste your time & money by going to a 'big box' computer store! Today I was helped by Gilbert when I took my main computer tower in to be serviced. He was alone in the shop, and was beyond busy. He took time out to listen to my frustration with an issue I had, and quickly diagnosed the problem! A quick repair and I was on my way home with my working 'puter! Incredible service! I plan on returning soon when I receive my tax refund to have another main tower built with all the new features. Thank you (again!) Laptops Plus for your excellent service and friendly, courteous & knowledgeable employees! read more

Gil was very helpful and took care of my laptop. Would definitely use them again!

My computer died and I took it in to see Gilbert. He saw the problem right away and it was fixed! If you have ANY computer problems go here right away, ask for Gilbert and problems will be solved! read more

After getting a quote from Best Buy and Apple, Laptops Plus really saved me from breaking the bank. I had spilled liquid onto my laptop with the some of the keys not working as I kept using so I needed an immediate fix. I forgot to get his name but he told me it is something that is fixable for a good price. Had a quick and easy consultation, and dropped it off with only coming back two days later looking and feeling brand new. I'm glad that it was a quick fix when the other two stores told me it would take weeks. I would definitely come back if anything else happens to my computer (hopefully it doesn't). read more

This company checked out my broken cell phone. Gilbert wrote a letter for my insurance company, but he did not put it on letterhead. When the insurance company called to verify the information they denied writing the letter. Evidently, they don't usually work on cell phones & Gilbert was afraid he'd lose his job, so he lied. My insurance company accused me fraud & canceled my home owners & auto insurance policies. This has caused me a lot of grief. I will never go back there & I would never recommend them to anyone. Very dishonest! read more

Great service and help. Very knowledgeable! Recommend calling them. !!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

If you ever need ANY computer service, GO TO LAPTOPS PLUS. I went in to get a quote on servicing my MacBook Pro (13in-Mid 2012) on Tuesday and turns out I needed a new hard drive. As a teacher getting ready for distance learning, I needed to make sure my 6 year old laptop was up for the job. I was REALLY trying to avoid spending thousands of dollars for a whole new laptop so I wanted to try and update anything that was necessary. I took my laptop in on Wednesday morning when they opened and I got a call THE NEXT DAY saying that it was ready to be picked up. They took into consideration that I was starting to work with students the following week and took it upon themselves to get it done ASAP. Laptops Plus is the place to go! I will definitely keep their contact and recommend them to anyone I know. read more

Wow, Gilbert went above and beyond with making sure I was 100% satisfied. I brought my MacBook Air here to be repaired for randomly shutting off and he not only fixed it, but he saved all my data which Apple had told me they could not do. So happy with my services, thanks Gilbert! read more

I was very impressed with the quick, efficient and affordable remote services provide by reaching out to Laptops Plus here on Yelp; Thanks Guys! read more

Dropped my laptop off because it wasn't loading Windows 10 properly. They had it fixed on time and at the price they quoted me. Service was friendly and they demonstrated proper COVID precautions. I was very impressed. read more

I dropped my 2 year old laptop the other day and before I rushed out and got another I thought I would try to see if it could be fixed. The answer is yes and its better than new. New screen for 1/4 the price of new laptop. One day service and very friendly. I highly recommend them read more

I requested a quote for repairs and promptly received a reply from the owner offering me a discount at any of their locations. How nice! I selected the Santee location since it is very close to my home. My laptop had broken hinges and the screen was going out. This model of laptop (Acer Predator) has expensive parts and is very inconvenient to take apart (I've done it). They had to order the parts and were still able to finish the work in only 4 business days for an excellent price. They even cleaned the fans free of charge, which was very nice because it is very inconvenient to do. I really appreciate how knowledgeable and courteous this business is. I highly recommend this place, I am confident they can fix anything and I will definitely use them for any future computer repairs. On a final note, I do not recommend Acer laptops. read more

I asked for a quote and received a quick email to call with more information on my laptop. I spoke to someone who gave me a price but once I walked in I was told it was a salesman that wasn't local. Once I talked to the tech in the shop I found this out but to better news he actually had my screen in stock and replaced it on the spot!! This was my work computer and I couldn't afford the down time. I will definitely refer Everyone here in the future. OH and you have to check out the display cases of all the vintage electronics!! read more

This place is great. Knowledgeable staff, fair prices, good customer service. Highly recommend!

Came in to repair a key on my keyboard for my laptop than needed a new spring and he did it for no charge. Any services I need in the future they will be receiving my business read more

I was referred here by a friend when my laptop started acting up. When I arrived I was greeted with friendly service and a free diagnostic test, within the day I received a call to let me know the update and plan for repair. All work was completed within a week! Very speedy work without the loosing quality. This will now be our families go to computer repair shop! read more

OMG! When your computer beeps at you you know the craps hit the fan! I had this unfortunate experience along with a deadline looming. I immediately got on Yelp to see what I could find. Laptop Plus Eastlake has lots of positive reviews, was close by and seemed like a good idea! I've been known to have a good idea or two (per month) and this was one of them. Laptop Plus Eastlake did NOT disappoint! They were courteous, professional and quick! No upselling mumbo-jumbo. No scare the customer and get more business crap, nothing of the sort. I received a scan code thingy to check on the status of my computer (at any time) and a text about my final pickup! That was pretty cool. Maintenance was discussed at pickup, the price was fair and I got my computer back in 3 days! I'll be back for any Apple computer issues. Thank you Laptop Plus Eastlake! read more

So glad I found this store years ago. When my previous laptop had troubles, they guided me in my choices. Later, when that one gave up the ghost, I was able to buy a refurbished one from them that totally meets my needs. The employees have been very patient answering my questions and when appropriate, offering me alternative actions. They are never pushy and they don't insist I buy the latest and greatest. Now if I can just get my friend with the Mac to go here instead of the Apple Store, I am guessing he would be a lot happier. read more

Fast and affordable service. These guys are very friendly. When I have specific questions, they make things easy to understand which helps me reach the root of the problem faster. I will be coming back and recommending to who I can. Thank you for the friendly service! read more

They installed a new hard drive on my iMac. Gilbert was my tech and he answered all my questions, was very helpful and I want to thank him!! Would definitely recommend them! They are thorough and didn't get tired of my questions and phone calls. read more

My computer was not working and Gil helped fix it. The expertise and customer service was top notch. Because of working with Gil and the positive experience I had, Laptops Plus has a customer for life. Thanks again Gil! read more

Highly recommend this place! Gil at the Santee location knows his stuff. My laptop needed to have the charging port replaced, which is a complicated job that I tried to do myself with my last laptop a few years ago, and ended up with a completely unusable laptop. So this time I figured I'd go to a pro. Being a computer professional myself, I don't just trust anybody with my laptop. I also had other concerns about my laptop's overall health, which I mentioned to Gil. He ran it through an intense diagnostic, to see if there is any other hardware that needs to be replaced. He had the perfect opportunity to do an upsell, and tell me that a bunch of other stuff needed to be fixed. Instead, he assured me that nothing else needed to be replaced or repaired, and just replaced the charging port, quickly and competently. Now I have a perfectly working laptop again, and I couldn't be happier! Thanks Gil at Laptops Plus - Santee! read more